The owner of this establishment was very rude and unprofessional. Upon arrival, there was no greeting. H shook his head and rolled his eyes. The inside of the building is cluttered and nasty. Stray cats were almost coming into the building until I stomped them away. This was the most horrible transaction I have ever encountered. I would never use this location again!
Andrea F
Customer Reviews for No 1 Import
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything went great thanks will use this location again
Gerigia RI felt he was knowledgeable about what he was doing.
AUDREY MLittle off the hwy.
Luther KThe unforeseen additional fees wasn't anticipated.
EARL WGreat service
Dorothy GCustomer service needs improvement
GEORGIA WHe was very mean rude and offensive
Sheatrina PGood service
PATSY SVery unprofessional and very inconvenient. NEVER AGAIN! Will not recommend.
RiShauntia BI would not even recommend this location to a homeless person. It was filthy and disgusting. The personnel was not of any help until after the fact and at that point no help was needed. I was also charged $10 for cleaning the truck, but when I received the truck it was filled with trash from previous movers. I even cleaned the truck before returning it. I'm appalled and disgusted about being charged a fee.
Michael LThe pickup was terrible. The confirmation on the website changed pickup addresses depending on what screen you were on, which was confusing. Then when I arrived, contact-less pickup didn't work because their GPS address is in the system wrong or something so it kept telling me I was in the wrong place plus they had the key inside the office anyway. And then the computer system didn't work, so we had to call it in. And then their phones didn't work, so I had to call on my cell phone. And then, to top it all off, they lost my physical credit card at some point and we searched their office for almost an hour. I mean, we were all on our hands and knees searching a very cluttered and dirty office. I had to cancel the credit card account and am still dealing with the fallout because of things that were on autopay on that card. The whole experience was absolutely ridiculous and awful and I will be sure not to ever pickup from that location again.
Amanda NI had a hard time finding the location. The GPS took my past the location.
Lemondra HKind and considerate folks in Greenville, MS. Very professional and accommodating.
jack mI'm satisfied.
thelma rThe same as I was given with a respectful and manner able salesperson
yvonne hMake sure you have equipment available as promised. I needed a 26ft truck drove 900 miles and No truck...Heck! no U haul location...I called morning of pick up because I did not get a call as promised the night prior from representative. I was told there was no equipment at that location and I have to drive two hours to get an 20 ft truck...that was not large enough..So we have to make another 1800 mile round trip to get remaining furniture...Hold times are longs...I am not happy...
Taurence WI returned my tow dolly because I no longer needed it.. and he was careless about refund.. he told me figure it out with the company.
Asia EDon’t put a pick up time online that is not during the businesses open hours.
John GNo attendant small area limited parking no one answers or return calls for drop off
Loretta POwner did not wear a mask during our interaction. Businesses in our area have a mask mandate.
SHARON WSet rates and all charges in one transaction. Do an approximation of mileage to charge for; everything in one bundle so that the customer won't feel that there's an overcharge or charged twice.
patsy hThe transaction was smooth and professional.
mary wHuge rip off! Charged $45 for a $19,95 truck! It's a scam! Will never use again. Would not recommend to anyone!
Harry FEverything went very well. No problems.
REVA PMore trucks on hand
SADIE LGreat service and would love to return the next time we need thanks
SAINT YWas supposed to get trailer at 9 and he didn't get there until 9:30 and didn't get trailer until 10 and it's Wednesday and I still haven't gotten my change back I was supposed to get on Monday. Worst business ever
James LI never received my utility cart that was paid for. I would like a refund on it please.
Breanna PThe office location needs a deep cleaning. There is barely anywhere to sit when waiting to do the rental contract. I think that if the system did not go down nationwide that day I would not have complained about the disarray of the office setting. The office manager did all he could to complete the contract on Friday but I had to return on Saturday for the rental which put me behind schedule and increased my fuel cost.
GAIGUIRI TI would never recommend this location to anyone
archie jfind better place than the one at 1 import onlygave me part of my deposit after I put gas in truck clean in side and had it turn in 1 hour beforetime
Gregory HNice
Lewis SThe man wasnt very friendly please contact me for more details
Denise GI stated I didn't want nor need u guy's insurance but I was still charged
lillian sMake sure pick up equipment is where it is supposed to be and on time/waiting for pick up.
John DFriendly and had no problem whatsoever. Thanks!!!!
Monica WI was told that I could turn my uhaul back in at the same pickup but was not notified that I would be charged extra for mileage and or gas but my account was charged two more times without notice. So stop leading customers on
Donna HThank you Jimmy for your SUPERB service!!!
Joann KI loved the service I see no reason for this location to change
Neathra SThe rental process was easy and I was only charged for the mileage accumulated while using the vehicle. It was a very clean, up-to-date truck as well. This was my first experience with u-haul, but I will definitely use them again if the need arises.
LOLITA GService amical
charles dI was cheated out of money and I was given a smaller truck my receipt said I paid for insurance and he signed my husband's initials and signature that is fraud it Said we didn't want insurance I am furious about my experience
Jerry REnsure the location opens on time
Latonda BFriendly helpful staff
george oJim added insurance without my knowledge and when I asked him about the charge he stated "it's only $28". I wouldn't recommend this location.
Angel WHave some rentals in Cleveland Mississippi also
Dorothy KNo one was there when I dropped off. I can't rate personnel nor location.
ALFRIEN H