There was a human being there. She was very nice . It was much more reassuring than navigating a phone app. Especially an app that doesn't work very we
Raymond Palladino
Customer Reviews for No Hurts Car & Truck
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Candace can not be beat for customer service. She's the reason I've used U-Haul exclusively
JOHN ILLINGGreat experience (again) with No Hurts
Louis LombardoReturn customer
MICHAEL STREHLEGreat service. Friendly staff. Easy to do business with. Je la recommande fortement.
RICHARD KEDANISExcellent people and service!
Michael StaiberVery helpful service lady (don't know her name but she was a Bernie Sanders fan). Would definitely use this location again
David RappaportExcellent service à la clientèle. Fast and efficient. Loved the cats.
victoria teschnerGood job
dan delaneyThis is actually in Aston. There was only one person working at the time we came, recommend you allow an extra hour to get processed.
Samantha O'GradyThis was an easy, excellent experience as always. This facility is great.
ken westGood location but using self service app is slow and laborious. Will only ever rent U-Haul again from a location that has in person service.
Calvin HollingerNothing. Everything went smooth. I did everything online and made everything quicker to pick up the truck and go about my day.
Kevin MatwiejewiczThis U-Haul location has the best staff and is always happy to help make the best experience when renting a U-Haul.
Lee LogenbergerAuto hauler was not in good shape. No tail lights and tie downs would not hold till 4th time stopping to tighten them. Could have been in better shape. Was told ALL lights worked but found out after dark no lights.
Larry PiersonVery Nice owner
tatsuiko kondoEverything was fine
CHRISTOPHER VERICAThis company is corrupt and has no actual customer service or real follow up. You charged me after the customer service rep clearly said there would be no extra charge. No one even actually went to listen to the call and the. You treat me terribly on the phone as if I'm making up the situation. Will never use uhual again
MICHELLE JOHNSONJudy was very helpful and made the process easy.
Juliaq SkareVery cheerful and pleasently personable owner. I would HIGHLY recommend anyone to use the services offered at No Hurts Car & Truck
Michael DeGeisoThere was a problem with the brake it would jerk when applied.Very very bad when no load !
Ronald McGheeVery nice and professional lady
ABRAHAM SHERIFNo Hurts Car & Truck called to confirm our drop off. They were courteous and friendly. Advised we could drop off after hours. Advised to just park the truck and use the drop box for the key.
Samuel AmiconeIt was nice dealing with people that helped us book a rental and save money with their suggestions. Friendly people and atmosphere. Truck was perfect. Definitely recommend!
Richard KostesExcellent customer service. Thanks again
David CarneyThe place is a dump but functional.
Craig LightnerThey changed pick up location at last minutes. I originally scheduled to pick up at 8am, but the site wouldn't allow me to pick it up until 830 and they opened late because people don't want to show up to work on time, so on top of having to travel 3 times further to a different location, I was out behind schedule an additional hour. Then when I was checking in and inspecting the truck, there was a padlock left on it and I had to remove it with bolt cutters. AWFUL experience. I will use a U-Haul competitor for my next move.
Michael McQuaidStaff is always friendly and helpful
BRUCE ATKINSYou have charged me extra miles . I have only used 25+ miles and the lady in the front desk charged me 80+ miles . Can you guys resolve this . I have pics as well for proof .
Pavan VijayapuramThe people there at No Hurts are wonderful. Extremely helpful. Truck was clean and had the equipment needed. Highly recommend to anyone.
Maureen CiminoThis location went above and beyond to make our experience outstanding
Gillian UmsteadVery happy with my rental and the customer service. No hassle, just ease of mind.
Vincent RazzanoAfter getting to 4th street Chester location I the pouring rain to find the truck I reserved blocked in and no keys !!!(nightmare) customer service was appsolutely great getting me a refund and sending me to new place
Stephen BythewayEasy pickup and return.
Wes FraimStaff was friendly and excellent. Very welcoming and helpful.
Christopher SavageRepeat renter love this place Staff 5 stars
MICHAEL STREHLEApp is terrible for the 24/7 truck share. Thankfully the person working in the office saved us and was wonderful! App needs a major overhaul- don't offer it if it doesn't work!
GARY MARKSTruck was dirty.
Michael McGowanJudy and her husband run a really friendly business and made it very easy for me. I will return and use their rental again because I can trust them to help me.
David GorskiGreat experience. Very flexible when plans changed! Will be back again soon!
Nancy DoyleThis place was very accommodating given my circumstances and I appreciate the level of empathy and professionalism from the team and staff! Thank you all very much. Merry Christmas!
Derrick JohnsonHaving used this particular store perviously I was perfectly satisfied. After paying for my reservation the date of my move changed a couple of times. No Hurts took my schedule changes in stride and I was able to use my rental equipment without damage to my finances. Service is always personable & efficient at this store.
Marty HowellAmazing service
Alex ElliottThe folks who run this office are AWESOME! They are so easy to work with and make the entire process a breeze.
THOMAS LAKEI have rented from No Hurts several times and every time the people are courteous, helpful and professional.
EUGENE MORRAI only use this place. People are great and knowledgeable and if you have any issues they will help you anytime.
Steven EdwardsThey were kind courteous and explained everything, quick and efficient. Great experience!
Eileen PucciShe is very kind to cats
GERALD ZELLGreat customer service Judy was terrific
Joseph iliscoAlways excellent service! Only people we use.
FREDERICK SCOTTThe rental agent was terrific. Very helpful. Answered all my questions and made the process easy.
Thomas RyanThe location was fine. The virtual check in and customer service was terrible. Lacking clarity on the required verification left me having to have the operator call my sleeping wife and 83 year old mother to verify as well S travel 20 mins back from the the site for my passport, putting me 1,5 hours behind schedule for a pick up. Coupled with the fact the truck had no scraper on a 30 degree morning, the total amount was more than what was quoted despite driving fewer miles, the whole experience was rough from start to finish. At least the woman running the return was nice. Would 100 % not use U-Haul again
Christopher CoatsNothing but the best!!! Rent with total confidence. I love them!!! Been using them for decades
Michael CiriglianoEase of reservation, equipment, access to rental location were great reasons to rent at Pennell Road U- Haul. Excellent experience. Well worth our rental cost. Would highly recommend.
THOMAS TROPIABefore the day my rental , someone call me to confirm with my reservation, he also guild me how to use the mobile pick up , but I think the App is slow and difficult to use , or just me ? But we call for help , she is very helpful and finally I got through the 4 steps . I would think that verifying process of driver license and 3rd party identification or confirmation can be done before a day of reservation, I seat in my car try to figure out what to do with the App about 30 mins . Because of early morning , was very dark and scary to walk around look for the truck number . May be can put the big sign over the windshield . Anyway!
Croovy ToExcellent service à la clientèle
Perry CantorGood service
EDUARDOSANTOS GARCIAI've rented several trailers from different locations. This was the only one that hooked and unhooked the trailer, which I found comforting since most renters are not experts doing that. The only drawback is difficulty pulling out onto high traffic state hwy with poor sight lines.
George KentExcellent service à la clientèle. Clean, well-maintained vehicles.
Beth Strauss