Customer Reviews for No Mascot Ent & Fashion
(U-Haul Neighborhood Dealer)

Évaluation :

3

the business hours are in correct online. I thought I would have assistance rewriting my bricks but it was a self return process

Évaluation :

3

There was some confusion about the location. Truck gas level was not at the level stated. They charged me extra but I am disputing th charge as I took a picture of the gas level.

Évaluation :

1

I prefer a more professional location

Évaluation :

3

The truck was very tightly parked with other trucks. Which could have been fine but someone parked in front of the moving trucks in a way that blocked the truck that I rented. Thus I was unable to get out of the parking spot. We had to go around to the various business to find the owner and have them move their parked vehicle.

Évaluation :

3

I did the self-drop off so I did not talk to personnel or see inside.

Évaluation :

5

Very professional

Évaluation :

2

The van had a broken mirror and check engine light when I got it. Wished it was in better shape when I picked it up

Évaluation :

5

Rosa was so nice and had the truck and everything we needed ready when we asked. Very easy drop off and pick up with no hassles.

Évaluation :

1

Random $200 charge. Not happy.

Évaluation :

5

The truck was returned with only about enough fuel to get about 10 miles till empty. When I picked it up I had to immediately go to a gas station before going home to start packing.

Évaluation :

2

I plan on contacting uhaul corporate next week but overall the experience was unsatisfactory. I adjusted the pick up time of my rental nearly two hours so I could just do the counter check in as I've found the self directed check in to be a little clunky in the past. When I arrived at 9:15am the location wasn't open. Eventually I made my way into the barber shop at the plaza and found a number to call. When I contacted "Rosie" I expressed my disappointment about no one being at the location to check me in to which she immediately snapped that I should read better. Given this initial response I didn't bother engaging as I knew the conversation would go nowhere and I needed the rental 30 mins ago. I had rented a dolly and was told that the gas was at 3/8 of a tank. When I finally was able to get the key out of the lock box there was no dolly and less than a quarter of a tank. Based on my previous conversation I didn't follow up with the owner as i assumed it would somehow be my fault. I would never rent from this location again and I also think uhaul needs to be a little more judicial when allowing for these franchises. I do understand the desire to have a hands off business that makes good money but from a customer service perspective this could be pretty high touch. However during this and other interactions I've had with these franchisees I felt there was an expectation that I somehow worked for them. So all my consistent experience has revolved around low effort and close to zero customer service. Again I'll be contacted corporate about this specific interaction.

Évaluation :

4

It’s not in there best area of town

Évaluation :

3

Agentless process is too new, not yet accustomed to it.

Évaluation :

5

It was easy to find. I met the representative in the parking lot. She commented that I was early. That means she was expecting me and that is a big plus. She was able to handle the vehicle return with her handheld device. I was on my way in minutes. She was friendly and very professional. Would definitely use this rental location again.

Évaluation :

1

If Sketchy owned a corner, it would be this place. I'll make this short. The truck was not clean. I was in fear when I drove it. I did not make it to my destination and had to get a hotel to dump my belongings. The headlights were very dim and the steering was all over the place. Damaging some of my cargo. Truck smelled off old motor oil, burning. Just was not good.

Évaluation :

5

100 % satisfaction

Évaluation :

1

The only things you can do better is stop change people who don’t deserve it you told me a price and after you change my card without my permission that it’s like a scam but thank you anyway

Évaluation :

3

Service à la clientèle

Évaluation :

1

I never rented a U-Haul this was not me. I have my own trailer. Someone please call me back!

Évaluation :

1

The facility had been burglarized and equipment stolen. The truck i rented had an empty tank, there was an exhaust leak that caused the truck to misfire and could barely produce enough power to get up the onramp to the highway with nothing in the truck. The entire truck shook violently at speed and was unsafe. It had to have been in an accident to be that out of balance. I called the uhaul dealer immediately to report the issue and the lady on the other end gave me a terrible attitude and tried to blame me for the issue saying she just drove it an hour ago, which clearly was a lie since I could see the truck had not moved recently and the engine was cold. She also stated that she had not been to site since the burglary and was not supposed to rent any vehicles. I she then said she would refund the truck since I was unable to use it, then charged me anyway. I need to speak with someone about resolving this.

Évaluation :

1

Horrible truck and the condo

Évaluation :

1

Not safe location at all. Very tight spot to fit a 26' truck. Still made it manageable though.

Évaluation :

5

The woman who ran the center was very nice and responsive. The truck was old and beat up, but that's expected. Overall a good rental.

Évaluation :

5

Excellent service!! Great location!!

Évaluation :

5

All is good excellent customer service

Évaluation :

3

Rosa was so nice and helpful. We appreciated her during our hurricane recovery.

Évaluation :

3

Lot was very packed and difficult to back up a trailer into, thankfully there was one spot left so I'm not sure what the next person is supposed to do. The online process to virtually return the trailer using pictures was simple at least.

Évaluation :

1

Not have customers moving tow trailers by hand and don’t be rude to customers

Évaluation :

2

No one met me to pick up trailer. She was very available by phone and text however. What was frustrating was I returned it early and when she met me on turn in she didn't seem to care. I had to reach out to UHaul

Évaluation :

1

The location is confusing, you are directed to a barber shop where you then have to call a number and the woman will tell you how to get to the lot over the phone. She did explain the directions to the lot well and it was easy to find with her on the phone, however the trailer was not pulled out when we arrived so she was trying to explain which trailer it was and when I told her there was no trailer where she was telling me to go, she got extremely rude over the phone and frustrated with me. Finally she told us to pick any trailer and tell her the number in which I did, when we got it pulled out, the trailer was in rough shape and it appeared the person before us had left items behind in it or maybe a homeless person was staying in it as there were dirty blankets and a pillow left behind in it. When I received the receipt for the rental, I noticed she charged me for insurance when I asked her not to, so I messaged her asking for a refund and was told she would work on it. 2 days later still had nothing so I messaged again and received no reply so I had to contact U-Haul directly and they were extremely helpful and I received my refund the next morning.

Évaluation :

1

Site administrator never met me to release rental or sign it back in. Upon return of equipment the administrator purposely waited several hours after I returned my equipment to complete the return causing my rental to extend for another day and charging me unnecessary money. I'm sure she has to do this a lot and people don't know they're getting ripped off by this lazy con artist. She should have the rights to rent U-Haul stripped away.

Évaluation :

5

The lady who manages this place was amazing. The app process for picking up and dropping off the vehicle left a bit to be desired; however, her assistance in getting things completed really lifted the spirits of one very exhausted mover.

Évaluation :

3

The lady at the front was really helpful!

Évaluation :

5

Really friendly service

Évaluation :

1

the worker was not present at the pickup site. she was occupied while trying to help me at the same time. Her tone was aggressive and frustrated. Overall, this location is utterly unprofessional and frustrating to deal with.

Évaluation :

2

The person helping us, Rosa, was unprofessional and on her phone the entire time while assisting us. There was a lock left on the first trailer from the previous customer so I was unable to rent the first one and had to drive to a different lot to hook up a different trailer by myself with no help. I turned the trailer back in on time and Rosa had not checked my trailer back in or confirmed that I returned it that night, so Uhaul had messaged me for two days after that saying that I had an overdue contract even though I had turned it in early.

Évaluation :

3

The issues I had were not with the location. Rosa is delightful and working hard. The issues I had were: 1) the air conditioning on the truck did not work, and 2) I felt very annoyed with the virtual rental process. It was like a quest where everything seemed like a surprise. Because I have an out of state drivers license now I had to provide numbers for someone to call (who? Why? What's the purpose? You knew this when I made the reservation). Finding the key and figuring out how to unlock the magical lockbox was annoying. Thankfully I'm tall and I could reach the box and see the code. Smaller people will struggle.).

Évaluation :

3

The lady that checked me out added insurance on the truck and on the car rental that I did not have on my reservation. She also did not go over anything related to cost: she didn't ask if I wanted insurance, show me a price breakdown, or go over the total charges. I signed the contract thinking I would be charged for what I reserved, only to get home and realize $110 extra dollars were pending on my credit card. I then had to call customer service, which took out time from me packing, to get this looked into when it could have been avoided if she were more organized and not rushing.

Évaluation :

1

The attendant was incredibly rude, did not send me the right information to upload necessary data for my rental, only to then berate me for having not gone through the necessary steps - which I was unable to do due to her lack of sending me them. I was told everything I was doing was wrong and furthermore that she didn't have time to deal with me. Horrible experience.

Évaluation :

1

The rental van had a missing driver side mirror, the driver side door did not close fully, and the rental agent failed to include furniture pads which were previously purchased. Additionally, I was charged a fuel surcharge of 9 gallons even though I returned the vehicle with half a tank of gas (exactly as picked up) which I now have to dispute. I will never rent from this location again.

Évaluation :

5

The staff member rosa that I met was amazing , she's very professional and polite and made the process simple.

Évaluation :

5

Super nice folks

Évaluation :

5

Awesome!

Évaluation :

5

She went above and Beyond great customer service.

Évaluation :

5

The lady who helped us check in our truck and tow dolly was super helpful and friendly. She went above and beyond for us to have a great experience. I originally thought I had to return the rentals to two different locations, but she took care of it all for us and made sure we didn't unnecessarily drive all over town.

Évaluation :

5

One of the best check-ins ever - and I have had over 100 of them...

Évaluation :

3

The woman who ran the show does the best with what she has. The van was spotless!!

Évaluation :

1

Pick up and drop off were done by telephone, no one on site. Lot was full of equipment. Truck we were assigned was dirty, she said they told her it was clean but was not inspected. We asked for a dolly, not in truck. We had to go to other trucks until we found one. We were asked for an estimate of miles and time. We guessed 50 miles and 6 hours and when we commented on how many trucks were there she said Uhaul has overloaded her. Returned truck about 8 hours later, we guessed wrong. We were then charged 2 days rental for truck and dolly. She would not change the charges claiming she could have rented it out even though there were many more trucks available. Do not rent there!!!!!!!!!!!!!!!

Évaluation :

5

Thanks Rosa!!!❤️

Évaluation :

2

The truck has level was empty. The brakes and shocks are worn out. I had to wait for the owner to get to the location because a truck was in the way and then I needed a larger truck.

Évaluation :

5

THE TRUCK HAD NO AC AND BAD BRAKES.

Évaluation :

5

Extremely helpful and knowledgeable. Went above and beyond for me as a customer.

Évaluation :

1

The Truck Seats Where Ragged ass Hell And I Got Over Charged For Another Day) $113 Red

Évaluation :

3

Located in dense urban area.

Évaluation :

1

I was charged 40 dollars for gas I didn’t not use the truck seem to stall a bit when driving the truck has a bad smell and the air didn’t work but when I call the the 1-800 number the customer service was above exemplary but I will not return to this location

Évaluation :

1

The worst never again!! Charged 2 credit cards didn’t get what I reserved had to hire a driver!! Then was charged $1300 + on one with with an additional $192 charge then over $700 charged on another credit card!! No compensation was made for me I wasn’t given what I reserved had to leave over $1 000 worth of items behind had to spend an extra $500 on a driver and drive him back to Tampa!! Terrible!!

Évaluation :

5

Rosa was awesome. Great communication Very thing worked out really well Thanks so much Highly recommend

Évaluation :

2

The person controlling the service should be on site at normal business hours. She was not there, was frustrated with me for calling her, kept insisting i wasn't doing the letter combination locks right. The area was extremely sketchy with vagrants walking past, I wasn't sure if id be making it home both times I went over to the location.

Évaluation :

5

Owner was very helpful

Évaluation :

5

Have the truck available where the reservation was made

Évaluation :

1

I opted out of safe drive but was charged anyways. No one ever followed up with me. They didn't have anyone at shop to confirm purchase amount. They did everything over the phone.

Évaluation :

1

I was overcharged for my equipment. The lock box didn't have the correct key to my equipment rental. I had to wait until the merchant got there to open her store in order to get the correct key. I was already inconvenienced by having to drive an additional hour to get the equipment. Horrible experience....

Évaluation :

3

To many bullshit charges… cleaning fee for example i cleaned the truck before returning it and still got charged 25$ cleaning fee.

Évaluation :

2

My online checkout for mobile pickup was not properly setup in the system and I could not use the app. I had to call the shop owner (because uhaul customer service was no help) at their own number, which I got from the neighboring barber shop, to walk me through a work around. There were none of the 12 packing pads I ordered in the truck and nobody available to get them from inside. The truck had less than 1/4 tank of gas when I picked it up. Awful experience...the worst I've ever had with Uhaul.

Évaluation :

1

The lady was arguing non stop on the phone. She checked me in but never unhitched the trailer-- she obviously expected me to do it. I asked her that I couldn't unlatch it-- I unhooked the chains, unlatched the electrical cable, and after a few minutes of my waiting she unhitched the trailer. She was on the phone with family the entire time. I spent 30 minutes at that location which is unheard of since I have rented many times in the past. Please send a representative to observe the extremely poor service which is a discredit to your thriving corporation.

Évaluation :

5

Made turn in easy and quick. Very helpful with questions.

Évaluation :

4

The woman who met us at the location was incredibly helpful. I thought she went above and beyond helping us hitch the tow dolly and load the car we were towing. The surrounding area is somewhat difficult to maneuver through.

Évaluation :

5

The location was very small for U-Haul, yet the customer service provided at this location was outstanding. The franchise owner let me know about the problem with the vehicle not being ready. She delivered the truck on time. Great work

Évaluation :

3

The lady working the location was great!