Évaluations des clients Norris Country Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Norris Country Store

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regina H. le

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Le client n'a pas laissé de commentaire.

Nicole K. le

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I checked in with my phone, but ended up having to go in the store and redo every Otha today done on my phone, which put me way behind my schedule as the guy who was helping me was having a hard time getting things to go through stating it was a system problem. I’d already put in a credit card on 7/28/19 when I made the reservation, but he couldn’t fond that card on file until I gave him another card to put it on. The radio in the U-Haul didn’t work.

ariel T. le

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Le client n'a pas laissé de commentaire.

Jennifer J. le

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Very poor service, equipment not clean. Very bad experience

William D. le

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The person didn't seem to know what she needed to know to get the truck returned.

Aneta D. le

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Nothing!!

tommy S. le

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Le client n'a pas laissé de commentaire.

Thersea L. le

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Very pleasant and assisted us with the return

Damon C. le

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Le client n'a pas laissé de commentaire.

RICHARD M. le

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I have no gripe with the pickup location, HOWEVER I have a BIG gripe with UHaul. I reserved a 26 foot truck at a location 1/2 mile from my home 3 weeks in advance. Imagine my surprise when I get a call from a UHaul rep just two days prior to the move telling me if I want that 26 foot truck I have to drive 40 miles to get it and on top of that I have to pay the .99 a mile fee. That's 80 miles round trip just to get the truck. So $80 it would cost me for THEM to pull this trick.48 hours before the move. I ended up with a 20 ft truck 12 miles from my home. I doubt I'll ever use UHaul again.... I would think a RESERVATION means just that

sandra B. le

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Make renting the equipment quicker, it shouldnt take 45 minutes or more to do the paperwork, not just this place but other places we have used, streamline the process

Olivia M. le

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Cleaner and better truck for the price. Maybe another location in the area since this was the only place for miles.

linda J. le

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Accomodating and courteous.

Michael B. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

JAMES G. le

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i went on line and reserved the tow dolly. I got to the store to pick it up and the person told me that everything I did online did not matter. She started everything over again. It took her about 4 times of me telling her the same information over and over to get the information in the system. She kept stopping and waiting on other customers coming to the counter. She even started to chit chat with a customer that was going out the door about something going on in his community. I told her I needed to be checked out and needed to go. This was about 40 minutes after I had came into the store. After that she told me that i could go and they will send me a receipt. I have rented from other uhual before and this was the worst experience ever.

Patrick D. le

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Train staff to not assume

Larry S. le

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Le client n'a pas laissé de commentaire.

Gregory R. le

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Le client n'a pas laissé de commentaire.

Shawn H. le

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Better Signage.

judy J. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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attendant that was on duty when I picked up the truck was unfriendly and uneducated. I had a minor accident incident when returning the truck. The owner of the store was not there. He has lied to Uhaul and told them I caused damage to the truck when in fact his employee told NC Highway Patrol that she had caused all the damage to the truck in the previous week. Now I have been charged by Uhaul $1180.00 for damages not caused by me. I have a complaint file #1856239 open. The Uhaul area filed manager, Mr Stedman, did not call me back on July 3rd as promised by customer service. I am demanding a full refund, including rental fee and mileage, taxes and environmental fee.

Mark G. le

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The clerk at the location didn’t seem to be very familiar with the rental process. I was told that the fee for rental was $44.95, but upon checkout, it was $59. There was an $8 insurance charge that I was told was mandatory. If that’s the case, then that should be disclosed when the price is quoted. They offered no help whatsoever in hooking up the trailer or checking to make sure the lights worked. When I returned it, they never even looked outside to see if it was actually there. I have rented a tow dolly from the Little River, SC location before, which was a completely different experience. The Little River location checked everything before I left and when I returned it.

Victoria L. le

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The guy that rented the trailer to us was talking around the answer I asked after he kept pushing insurance on me that I didn’t have to have because I had my own and no matter what I said he talked around it and charged me insurance anyway and told me I could call the head office to change it. Well I did and U Hall was awesome and immediately refunded my money but why did he have to push that on me?? The location was an old gas station and inside was very sketchy looking with half blocked off with yard sale items. Would not recommend

Randall G. le

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Le client n'a pas laissé de commentaire.

delores B. le

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Le client n'a pas laissé de commentaire.

Jamie S. le

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Le client n'a pas laissé de commentaire.

Randall B. le

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Le client n'a pas laissé de commentaire.

Jonathan M. le

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Le client n'a pas laissé de commentaire.

patrick D. le

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Le client n'a pas laissé de commentaire.

JOSHUA C. le

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Le client n'a pas laissé de commentaire.