You were perfect for us. Thank you.
Cathrine Payne
Customer Reviews for Norris Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly and helpful.
Dale GriffithNorris Towing is the best place in Cleveland to rent U-Haul trucks and trailers.
Samantha BrownNothing. Exactly right as it is.
Ian GourlayAucun
eddie smithThe experience was so simple to do. The guys at Norris were friendly and genuine! I'll definitely use them or recommend them in the future.
DAVID E PARKERI've rented a U-Haul from this location before. They are always great to work with. Thanks for another positive experience.
Florence HaysThe trailer had been parked underneath a tree, so the door and handle had sap on it and we had to clean it once we got home. Everything else about the trailer was just fine.
Annette EvansMade moving so much easier and everything worked great
Arif KarakayaGreat young gentleman. Everyone from beginning to the end were helpful and patient.
Kathy StewartThe boxes need a better way of securing straps to secure cargo
Anthony BianculliNorris Towing is amazing!! They go above and beyond to make the rental process as smooth as possible...every time! All the workers here are friendly, knowledgeable and helpful.
Judith WoodsKeep up the great work!
Marvin KirkpatrickThe U-Haul app was NOT smooth. It stuck multiple times. I wasn't sure if the equipment was actually returned. Luckily, the dealer made sure for me…they were open till 6:00 p.m. I started using the app, because I thought they closed at 5:00 p.m.
Aaron RobertsonEasy to find. Gas station across street for refill very helpful. Crowded parking area. Self check out has many detailed instructions. Allow at least 15 mins to self check out. Otherwise Uhaul was great!
Eddie FontenotUhaul corporation please update your reservation software. It's as slow now as it was 10 years ago. What's up with you. Why does a company your size have such poor software? Please do something in 2023 , customers and dealers are frustrated how slow it operates.
Roger ElliottMatthew went far above the average worker In being helpful to a very tired senior citizen. This young deserves to be recognized. Merci.
Flemon ArdUsed before they are always helpful & courteous
Jack chandlerClosed when I dropped off the trailer
Jack chandlerEverything worked well, and glad we used Norris U-haul.
KEITH HABERMASRude desk dude
Christopher AllenThere was an issue with the rubber door cover. It is very loose and dropping down. It was like that, but it may need to be glued. Other than that everything was great. Everyone there was friendly and helpful.
RHONDA COLLINSMy initial reservation was made for a trailer to be picked up at a place called Truck Town in Cleveland, TN. I arrived on time to Truck Town the next morning just to discover that there was no one at the Truck Town location and it didn't look like they had a trailer available. I checked the reservation and it seemed like someone had canceled it without me having been notified. I didn't have the patience to wait for customer service to help or try to reserve online again, so I just traveled out of my way to Norris Towing for the trailer rental at the counter and had no issues whatsoever. Quick and easy in and out with outstanding customer service.
Jerimy KerrThank you very much this location is Exelent the employment they very good Iam happy God bless you all
Julio ColletEverything here went smoothly.
Brent SimpsonNothing. They even helped me find them.
Glenn LaMontGood easy drop off
andrew chandlerThis was my first time using Norris Towing for my U-Haul Rental. I really enjoyed working with them. They open earlier than most locations and are extremely friendly and helpful.
Adam McKinnisThe gentleman that checked me out went above and beyond to help me. We had an emergency after hours need for a trailer and he came in to get me that trailer. I highly recommend using Norris Towing!!!!!
LEE BARNETTThe left tail light on the trailer was not working. I checked my electrical connections and I believe the bulb was burnt out.
John HinkGreat customer service. Great equipment as well
Ucheka NwagbogwuWe have rented from Norris before and always have had great experiences
Franklin DawsonNothing everything was GREAT!!
Gregory BurtonThese folks were great - friendly and eager to help. Best rental experience ever!
Martin AllisonMake sure the vehicle is prepared and clean.
Payton BlockFriendly & efficient with a large variety of trailers.
William UhrikN/a
Dominique JenningsEveryone was very friendly and helpful. It was a pleasure doing business with all of them.
DONALD BROWNGreat service
BENNY PENDERGRASSExcellent
RONALD EVELSIZERVery friendly lady at the front desk.
Craig LongIf I I have a 5pm appointment don't rent out my unit at 4pm and have me wait till 540pm for it to be returned
John MahoneyExcellent guys at the store and very polite and fast service. Thanks, guys I appreciate it y'all and I'm happy to work with this location
Ucheka NwagbogwuGreat people and very helpful!
Alyssa EntwistleGreat service and the equipment was in a great condition and working great. Thanks guys
Stephen NwagbogwuEverything was great! Easy rental and return process. Norris towing is a wonderful hometown business that I have used for many years and I will continue to do so!
Julie Hooper