All good.
Roice Bates
Customer Reviews for North Bay Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Don't drive customers vehicle through only mud hole on property.
Alan FiehlerEverything went well. Very pleased!!!
Alan FiehlerReturning process slow to load online.
Jacob DuenasThe location is not on a noticeable street and the gps doesn’t take you there a bigger sign would be helpful!
john koelemijTotal time to drop off was maybe 2 minutes! Smooth and simple!
Jon BrightbillNorth Bay Auto is Awesome 💯
David HartThe folks at North Bay Auto are top-notch; they were very helpful, with a positive attitude.
Steve MortillaroVery nice guy at desk. Great customer service.
Terry BlaylockHonestly, the online check in process was easy since I had about the most helpful representative. I think her name was Valerie. She was simply awesome. Very knowledgeable and helped a technologically declined person like myself tremendously. If I had to rate her 0-5 stars, she's a 10! All in all a good experience with uhaul's equipment; everything worked as it should and all the instructions were easy enough to follow.
Steve MortillaroMobile app is NOT friendly
WILLIAM TOMPKINSI was able to extend my rental very easily. The daily price is fair but mileage is quite high. Definitely pleased with the Diamondhead location.
Paula StoneNorth Bay is TOP Notch! Always friendly, helpful and fair.
John RoseWhen I picked up the the truck, as I left the lot I noticed the air bag light was on. I should've returned it but due to time restraints and the availability of trucks, I decided to just go with it. It rode decent but the radio didn't work very well. Other than that service was great.
LARRY DENDYOutstanding. They were prompt at checkout ant caught the fact that I had left my personal car key attached to the return vehicle key and quickly contacted me before I was to far Away from the facility. Saving me alot of wasted time going back to pick up or buying a new one.
charles heimI had my end all setup online he had me hooked up in less then 5 minutes and on my way!! Will definitely use this location for all my U-haul needs!!!
Jason OliverWas charged for an extra day even though I returned before the time I checked out.
Oswaldo SuarezTold me where to park and got the keys. Quick and simple.
jeff johnsonEverything was as I would have expected. Good proper. And quick. On both pickup and delivery back to original dealership. This was for local use
Mike HarringtonSurprisingly the 26 foot truck and tandem trailer hauling my jeep performed flawlessly. And I mean I was heavy and the truck had plenty of power pulley the grades going to Nevada. I have to say I was impressed not only of the performance but it was a quiet comfortable ride as well. I would highly recommend uhaul to anyone. Thank you uhaul for a event free move.
Jeff BeaversGreat experience.
mike shookExcellent customer service and very friendly to me. Equipment was in great condition.
Clyde EubanksI found all aspects of my experience to be exactly what they should have been…no recommendations for improvement.
Berni Breen⭐🌛am thankfully glad to have reserved and picked up 26'uhaul truck at this Diamondhead uhaul location when other locations don't even provide this size truck for a close local proximity move💙thanks and be blessed😇Lord👑King💫Jesus!!✌amen🙏
Mitchell M FalconerThe location was not clearly marked as to be seen from the road. Person who received the car from me was helpful, while agent at the front counter made comments regarding a slightly empty fuel tank that made me feel uneasy. He also avoid helping the person ahead of me to take care of my return which I found to be unprofessional.
Veaceslav JolobencoGreat place
Kirk LeeSuper customer service. Bill and his guys go above and beyond to make the experience easy.
shane finleyNothing, these guys are GREAT !!!!!
Arlen GriffeyI paid for a dolly and didn't get one but sure was charged for it!
Diane BrinsonTop service. Highly recommend.
GALE YORKthe man in charge was very helpful and super nice. location was a little far from my starting point
Sandra WatsonGreat customer service. Fast friendly and reliable
shane finleyCustomer service was excellent
paula ducreTruck was out waiting for us. Bill is a great guy and always helpful. Will always use North Bay!
Mark Mauldingreat location and Bill is very nice
steve dermodyQuick in and out with easy drop off return. Can't ask for more than that. Excellent service à la clientèle
shane finleynot a thing,service was pleasant and quick
william duncanExtremely helpful staff and was in and out in no time. Very nice faciity
shane finleyThe contractor at this location, Bill, was the issue. Traffic had canceled my original reservation on 04/26 at Waveland Furniture, and I had not been notified. The contractor at that location was very helpful, and arranged for me to pick up another truck at the mini storage in Kiln, MS. So, I drove there, but they didn't have a truck for me either, and the contractor there called traffic while I waited. A 20 ft truck was reserved for me at North Bay Auto. So I had already been all over the gulf coast trying to pick up my truck before we even got to North Bay Auto. So we finally get there, much later than we'd intended to pick up our truck. I explain this to the contractor at North Bay Auto, and I ask about adding some extra miles upfront or getting the truck for extra time. I figured this was a reasonable request since we were starting both later and further away than our original reservation, which was canceled without notice by uhaul. Bill was entirely unhelpful. He said he couldn't add anything or help us get any kind of additional consideration. He said everything would be calculated out when we returned the truck, and that he couldn't do anything. He was dismissive and wouldn't look at us. He came across as lazy and incapable. I have rented trucks and trailers through uhaul several times, and I have never had a complaint. I'm very disappointed with the experience I had with your company on 04/28.
Willa WrightThe staff at this location were very patient, and helpful with decisions and questions regarding renting the U-Haul trailer.
james fritzNothing at all!! The agent who completed my paperwork was very professional and treated me very well!
Michael Ramsey