Customer Reviews for North Bay Self Storage
(U-Haul Neighborhood Dealer)

1 565 évaluations

720 Southpoint Bl   Petaluma, CA 94954
(North Mcdowell Blvd)

(707) 763-0133

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(707) 763-0133

720 Southpoint Bl
Petaluma, CA 94954
(North Mcdowell Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

At over 50 years old, I have rented many trucks in my life. This was by far the best experience. The people who run this location were wonderful and more than accommodating; from generous gas marking, to free parking and advice. Don't go anywhere else.

William A. 
Évaluation :
5

Sarah and Chris are very friendly and professional. I use this service a lot and we have no complaints!

DONNA L. 
Évaluation :
5

The vehicles are clean and ready. Boxes, hand trucks etc all on site for customers. Couldn't have been easier and return was just as simple Thanks to you staff

Gene W. 
Évaluation :
5

The staff in Petaluma were friendly and helpful.

Donald V. 
Évaluation :
5

Really nice, helpful people at this location. I would definitely use them again.

Greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim G. 
Évaluation :
5

Can the wait time be faster when picking up a vehicle?

CANDICE P. 
Évaluation :
5

Staff courteous, friendly, and accommodating.

James V. 
Évaluation :
1

My entire experience with u haul was trash. You guys suck. The customer service at the Santa Rosa location was absolute shit and the people are unprofessional and disrespectful. Probably based on your bullshit corporation that decides 10 minutes after I was at location to pick up my reserved vehicle that you were going to change my reservation to a different location after I spent 70$ on a Uber to that location to pick up the trick. Then and to spend another 70$ to get a ride home. Fuck you guys for real. That was bullshit!

Eli B. 
Évaluation :
5

Very helpful and pleasant to deal with. I highly recommend this company Very easy to work with, very efficient and quick! El

Ernest L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

So easy to drop off after hours. Thank you, would recommend.

Jack H. 
Évaluation :
5

Loved our experience with drop off! The clerk was super kind and it was a breeze.

alanna M. 
Évaluation :
5

No improvements needed. The staff here is outstanding. Clean equipment every time, great service always.

Nathan F. 
Évaluation :
2

Your phone app didn't work. I wasted an hour at the pickup waiting for phone support, connecting and navigating through your dysfunctional website to get my vehicle. I love yoyr syte but it's severely inept. That said, the rep I spoke with was fantastic - guided me through your crappy system and finally cam me underway. She was really wonderful.

Clark S. 
Évaluation :
1

1 1/2 hours to get my rental. Jeanette the smart mouthed one should be reprimanded. I will Never rent from a location that is closed. Be open ! 2 agents disappeared in me. A 3rd agent said I am sorry 12 times. A third one said I completely understand how you feel. Professional trained with amateur results. Terrible Sunday service.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

No improvements are necessary. Sarah is amazing!

Pat D. 
Évaluation :
5

Excellent customer service!

Blair K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Chris and Sarah are so helpful and professional any questions I have regarding my rental they have an answer or solution both are very nice. Thank you for exceptional service!

CINDY K. 
Évaluation :
5

Omg new trucks very smooth and very clean. Outstanding service and would recommend to anyone

Heather P. 
Évaluation :
5

Always friendly and helpful

Kelsey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FrankO S. 
Évaluation :
5

Needs no improvement.

Mikel R. 
Évaluation :
4

The guy I picked it up from was efficient and kind. A little cold at first, but warmed up when we started talking about how we both had worked at summer camps. Actually a super friendly guy. Only thing that was odd, was the back rolling door was open when I drove off and I had to stop and close it. It was backed in so I never even looked at the back. Not sure if this is standard procedure- it was my first time renting a uhaul truck.

Kaila B. 
Évaluation :
4

Unfortunately, the van was disgustingly dirty upon receipt. The cab and seats was covered in pet hair/dander and dust. I had cleaned all of my belongings prior to moving, and they now need to be cleaned again because of the filthy state of the van. The cargo area was also dirty, it had not been cleaned. I also was sneezing and couldn't use the climate control for spreading of dust and hair. Also, I rented furniture pads, and they were not available. I had to leave some furniture behind and this made the move much more difficult. The overall location and customer service was very good. This review was for the van only.

Paula I. 
Évaluation :
5

The guy at the front desk had amazing customer service skills, he was extremely friendly and knowledgeable. Made the whole experience 10x better. Definitely the best uhaul in town

Katy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francky B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMIRO A. 
Évaluation :
5

Great service !!! !!!

Jim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

No improvement necessary. Sara was very professional and friendly. Truck was clean and comfortable to drive. Location was super convenient

Benjamin W. 
Évaluation :
5

This Uhaul location and its staff is great. But my feedback to Uhaul Corporate is this: I will NEVER rent another pickup from Uhaul. You rent it for $19,95 a day, the insurance is pretty much a must, and $1 a mile is a joke. To rent a truck to take 10 trips to the dump cost me nearly $500. It's a scam. Again, my feedback is to Corporate who sets the rates, and not the fine people at this location.

Heather K. 
Évaluation :
5

Actually this place was close when I should pick up my reservation and should pick it up with the app in my phone. The problem was when I logging in and try to follow instructions the app say “ the page you are loking doesn't exist” i try many times and always the same , it was so frustrating. Fortunately one lady and I suppose a worker where inside and happily she confirm and help me to get my truck. Very nice of them. The guy ask me kindly if I need anything else . Thank you both of you guys . The place was in Petaluma , CA. Next time if I need a truck for sure I'll be there again.

Martin A. 
Évaluation :
5

Truck was low on oil when picking up. Turned right around and they put some in. Truck ran great. Service was awesome. 

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley H. 
Évaluation :
5

Nice truck, friendly staff and rental was seamless. This location went above and beyond to make this experience perfect. I will definitely be back

Ned F. 
Évaluation :
5

Perfect as usual

LuLaRoe W. 
Évaluation :
5

No improvements needed! The process was easy and fast. Grateful for this local service!

Lynne M. 
Évaluation :
1

The truck you gave me had steering play. At one point on the freeway I panicked because the vehicle was moving erratically. I do have a commercial license and I have driven both small and large vehicles. I got charged for gas, even though I filled the tank to the level it was before. Online checking in is a pain I have rented from UHAUL many times, yet they needed to call people I know to confirm my Identity. I will never do online check-in again. Buy new trucks I put gas to the level it was at the

Samson M. 
Évaluation :
5

Although the I-phone app and #800 customer service both are garbage, the local location was great and took good care of me.

chris B. 
Évaluation :
5

Inform customers using the pickup for dump runs that loads must be covered and that there is a $15 charge at Sonoma County waste facility for uncovered loads.

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta G. 
Évaluation :
5

The folks that manage the Petaluma location are outstanding.

AUDREY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiet L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE P. 
Évaluation :
5

Excellent service!

DONNA L. 
Évaluation :
5

They came and checked in y truck even after hours! Super friendly and helpful.

Dana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn T. 
Évaluation :
3

You website is terrible. You offer insurance but don't pass that onto the pick up location. I didn't appreciate being texted/ asked if I would tow a trailer or drop off 30 miles away for your convenience.

Kristin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G. 
Évaluation :
3

Uhaul customer service sucks I couldn't return the truck at the right time because the system doesn't work properly and nobody was able to help me over the phone or on the chat. Overall experience was very frustrating.

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis B. 
Évaluation :
5

Front desk extremely helpful and accommodating.

Suzanne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tory S. 
Évaluation :
5

Perfect, no complaints

DONNA L. 
Évaluation :
5

Really nice, professional, friendly

Donald C. 
Évaluation :
5

Friendly, kind and efficient. Best experience I have ever had with a moving truck rental. Will definitely go out of my way to use this location in the future.

Kirk G. 
Évaluation :
5

Always efficient & friendly!

Martha O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MODDIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Szalbolcs B. 
Évaluation :
5

I wasn't able to get the size truck I had requested due to another customer not returning it on time. Sarah was very accomodating and got me into a smaller truck, but gave me a discount to make-up for the inconvenience. I will use this location again because of the great customer service. Merci.

Kristen P. 
Évaluation :
5

Clean equipment. Courteous and professional staff!

DONNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candice P. 
Évaluation :
5

I had a great experience from beginning to end!

AUDREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADD S. 
Évaluation :
5

Two items of garbage were in the cab area of the truck. (Sushi container and a drinking cup). The drivers side interior windshield was so dirty it was safety hazard and I physically had to clean it when I was purchasing Gas (1/4 of tank at pickup). Due to noting I was going to be driving for 300 miles, I felt this was also an unacceptable level of gas for a return of the truck.

Bridget L. 
Évaluation :
5

She is so nice.

shengyuan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Sara and Chris manage the company with courtesy and professionalism! No complaints

DONNA L. 
Évaluation :
5

Sarah was the best! Communicated ahead of schedule to confirm reservation and made needed changes on the spot without any problems.

WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERVANDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincenzina G. 
Évaluation :
5

Everything went smooth like it should, Sara was really nice and accommodating, I would definitely recommend UHAUL to friends, thank you

EDMOND R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrice C. 
Évaluation :
4

Electronic check in and check out were cumbersome

Alison M. 
Évaluation :
5

The staff was knowledgeable, friendly and courteous. They made renting a U-Haul simple

ALLISON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
5

I'm giving this review for the employer herself, however, the truck i rented wasn't available and nobody called to let me know ahead of time. I was stuck taking a smaller truck, and was unable to move everything i needed to move. This error cost me a few hundred dollars. I'm not impressed with u-haul corporate

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY K. 
Évaluation :
5

S.O.

BRUCE B. 
Évaluation :
5

Great service, friendly staff and a clean vehicle...what more can you ask for. Merci!

anne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyndie S. 
Non les évaluations ont été soumises pour cet établissement.

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