Évaluations des clients North Brunswick Auto Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de North Brunswick Auto Inc

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denise B.
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The extra added on fees are SUPER TOO HIGH!!!!!

Eugene S.
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Le client n'a pas laissé de commentaire.

Josefino H.
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Le client n'a pas laissé de commentaire.

Thomas L.
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Near downtown New Brunswick. Exceptionally riendly and helpful service. And when you have a local move to make you just can’t beat the convenience and the price. I wouldn’t hesitate to recommend this to any friend or acquaintance.

Utku G.
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fast pick-up, clean vehicle, courteous dealer

Bhaumik P.
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Le client n'a pas laissé de commentaire.

Jason A.
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The day before I was scheduled to pick up the Uhaul I was informed that the pick up location had changed. It was changed to a location that didn't have packing supplies, which I was not informed of, so I was unable to get the supplies I pre-ordered online. So after picking up the Uhaul, I went to the original Uhaul location in Edison to get the supplies. But the line was long and moving slow, so I had to leave before getting my supplies because the movers were waiting. On top of that, we had to walk a few blocks away from the pick up location to get to the truck. By the time we got back to my apartment, we realized the dolly I paid for was not in the truck. I am very disappointed in this Uhaul experience. But the Uhaul employees were all very nice.

Domenico S.
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Le client n'a pas laissé de commentaire.

Marci H.
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Le client n'a pas laissé de commentaire.

Margareth M.
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Le client n'a pas laissé de commentaire.

Ana A.
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Le client n'a pas laissé de commentaire.

Maury J.
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I like the service provided. What I suggest to improve the service is within the computer system itself. We had to repeat information such as our name, address and phone numbers because it wasn’t verifiable in the system. Other than that the service was good.

Daniel M.
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No dropoff box! I'm not leaving keys in the truck overnight. If It gets stolen in liable. All uhaul vendors should have to get a dropoff box!

Kenny P.
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Le client n'a pas laissé de commentaire.

Billy H.
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There is no after hours key drop box. The truck had an error on the display about tire pressure service.

Steven W.
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Excellent rental experience. A brand new cargo van(only 400 miles) on it. Owner of the Citgo station was very nice.

Irene M.
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When I arrived there, a very abnoxous guy told me that he had no car. But I was not truth.

Ali R.
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Worst moving experience of my life. Moving by itself is hard, having helpers wait for you for more than 2 hrs in uncertainty adds a lot more stress and hardness to it. Keep your promises. Be responsible and don't say "You didn't rent your truck from me. Call Them (U-Haul) and ask them for your truck." When this happened I tried to call U-Haul customer service, and I ended up on hold for more than 30 minutes and had to hang up without speaking to anyone there.

Hany A.
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Le client n'a pas laissé de commentaire.

lyle F.
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Le client n'a pas laissé de commentaire.

Tyrone U.
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The place itself wasn't the issue. The UHaul system is a mess. Every 5 mins the amount we were to pay kept changing and of course the change was always to pay more.

Meaghan K.
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This location should be blacklisted from U-Haul. The people working on site refused to give me my keys without approval from their boss, who happened to be on vacation until 4 days later. After 45 minutes of arguing with the employees, calling their boss (who told me tough luck over the phone), and arguing with U-Haul customer service via the phone, I finally was able to wrangle the keys from them. Do NOT deal with this location if at all possible.

VENKATA N.
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Le client n'a pas laissé de commentaire.

Joe S.
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Le client n'a pas laissé de commentaire.

INTERNATIONAL CE G.
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Le client n'a pas laissé de commentaire.

Addison R.
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Le client n'a pas laissé de commentaire.

Jacob L.
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Le client n'a pas laissé de commentaire.

Amanda S.
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Le client n'a pas laissé de commentaire.

Michael P.
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Waited over a half a hour past scheduled pick up time at 8am before someone who could process the Uhual showed up. This delayed my schedule considerably.

Aaron J.
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I had my reservation set for pick up in east Brunswick and I had to go out of my way when I found out he morning of that I could not pick up from there.

Greg M.
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Le client n'a pas laissé de commentaire.

GARRY H.
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There was a last minute substantial increase in the rates that I did not appreciate. The rate went up almost $400 in less than three days.

kishwar A.
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Le client n'a pas laissé de commentaire.

ANKIT S.
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Le client n'a pas laissé de commentaire.

ANDREW A.
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The vehicle was well maintained; however, the truck was dirty inside the cab.

Francis C.
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Le client n'a pas laissé de commentaire.

Yu F.
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Le client n'a pas laissé de commentaire.

William S.
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Not the sites fault; but I called to reserve a tuck and a trailer in my area a day before my move. I was told that there were no trucks in my area with a transport and I needed to go to NJ. I told the person on the phone that Perth Amboy would be the best place in NJ for me to go. They set everything up and I am given an address, I punch in the address into my GPS and its not in Perth Amboy NJ, but its in North Jersey. I get a ride to the location just to find out that the location only had the trailer I need to go else where to pick up the truck. I was told the place that had the truck canceled my reservation and it became a mad hunt to find a truck. A truck was found an hour south of where I was, so I had to drive another hour to get the truck, then another hour back to get the trailer; then forty minutes back to NY, The toll to cross from NY to NJ with a truck and a trailer was $45. I was unhappy with this and I was never told to pick up the truck in a different location!!!

stanley K.
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Elie was very nice and accommodating. Called me to let me know the van was back from the previous rentail. Waited around a bit until I could get there to pick up the van. Good guy.

ELIZABETH R.
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Very friendly staff.

ANDRE L.
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Would be nice if all the equipment (dollys, etc.) requested in the order were actually available upon pickup.

David H.
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Le client n'a pas laissé de commentaire.

Frank T.
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Truck was leaking from the roof onto the driver. BUCKETS of water because I was driving in a storm. Very bad experience. I was soaking wet and very distracted on the highway. Will never rent again from Uhaul.

TAMMY C.
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Le client n'a pas laissé de commentaire.

LUIS L.
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this is 2nd time i am informing you i am not take any uhaul from your location please remove my contact detail from your system based on this U-Haul Contract 89372241 i am getting email...

joanne S.
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Le client n'a pas laissé de commentaire.

Sheel Raj A.
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Le client n'a pas laissé de commentaire.

SCOTT B.
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Le client n'a pas laissé de commentaire.

Frank M.
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excellent service and very professional.

GWENDOLYN B.
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Continue giving great service!" :)

BRIDGET T.
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The lady the reception, Darn( hope I got the spelling right) very pleasant lady. Would also like to go back

NAVYA G.
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The personnel at the location were very helpful, but the facility itself was poor. There was no option to purchase any extra packing or tie downs. There were no options to purchase Tow accessories. The equipment itself was stored in a different address than the actual location, so had to drive out to it to have the hitch hooked. Had to purchase tie downs from a nearby Autozone.

ADA R.
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The person that placed my order was please ant and helpful but when I went to pick up my truck the next day we fo

CAROL J.
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Le client n'a pas laissé de commentaire.

JOHN D.
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Uhaul rep was very help

STACEY D.
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Please see above commnts.

BREADEN Y.
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Very well run facility. Great place!

Breaden Y.
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The owner was great to deal with. I would recommend this Location to anyone needing a local truck. I give it an A+.

ELIZABETH H.
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Difficult to find and rather chaotic. The owner, however, was quite helpful and got a cab to the train station

ANDREW E.
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first we were told to move the truck from where we parked it. then his laptop could not open the u-haul site and he would not give us a paper receipt. I was not going to leave an expensive truck without proof we returned it. he said we could wait for an e-mail that would tell us if we owed anything. I told him we did not owe a dime, meeting the gas rules and no mileage that went over. he then called someone and asked if they would log the truck in and send an e-mail. I told him to sign our contract that it was returned. then he asked (after we called him to confirm) can you return it to no. brunswick? he did not seem capable of handling the return even though they are a u-haul dealer. the woman on the phone was rude as well, saying "don't I believe her" that she has logged in the truck. I told her it has nothing to do with believing her, that this is business, and I want a receipt for the return, just like u-haul made a contract with me. not very professional!!

Azham Akhtar A.
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Le client n'a pas laissé de commentaire.

Jim D.
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Location is in a bad area; no secure parking for the car; had to park on a city street.

DORA J.
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Le client n'a pas laissé de commentaire.

MIKE C.
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This was well done! They had the ten foot truck ready for me and had the car dolly at the same location all ready for me. The only weird thing is the gas tank being half full when you pick up or drop off. When one moves you want to stop as little as possible. The tank should be full when you pick up the rental.

Dori S.
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Not happy about feed tacked on - Environmental fee, Motor vehicle fee? Really?

RUSS D.
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Le client n'a pas laissé de commentaire.

PRAVEEN Y.
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Le client n'a pas laissé de commentaire.

JAIRO R.
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excellent customer service, you do not see every day and i am thank you

Michael C.
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It was a gas station, didn't get a receipt and he checked me in late even though I brought back 12 hours early!!

WILLIAM U.
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Le client n'a pas laissé de commentaire.

MARY R.
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I had to pick up a truck 45 min away, due to they did not have my truck were I needed to pick up. I didn't find this info until 2 days before moving date. Also pick up truck was dirty, passenger side door was full of dirty water, splashed on us when we close the door.

erin M.
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Le client n'a pas laissé de commentaire.

PETER D.
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This location was great, and the drop-off was easy and flexible. The only negative was that I had to drive an hour to this alternative location from where I had scheduled to pick up the truck, adding two hours of extra driving to my moving day.

Mark M.
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Le client n'a pas laissé de commentaire.

PAMELA G.
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Le client n'a pas laissé de commentaire.

TANYA J.
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No words!..don't charge for gas when clearly the gas neddle didnt move.

JOYCE S.
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Le client n'a pas laissé de commentaire.

FAITH M.
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Le client n'a pas laissé de commentaire.

Scott B.
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Le client n'a pas laissé de commentaire.

Nicholas C.
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Le client n'a pas laissé de commentaire.

Faith M.
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Le client n'a pas laissé de commentaire.

jesse V.
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I provided payment info over the phone and checked in online, only to produced it all again onsight. The online checking, with ID, was for speedy expedition. This was not the case. Maybe local training or software updates are needed to ensure this happens.

LAUREN E.
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Le client n'a pas laissé de commentaire.

ADAM G.
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Le client n'a pas laissé de commentaire.

LILY S.
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Le client n'a pas laissé de commentaire.

LIWEI W.
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Le client n'a pas laissé de commentaire.

RIZWAN K.
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Le client n'a pas laissé de commentaire.

CHINTAN P.
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Le client n'a pas laissé de commentaire.

FRANK M.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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Le client n'a pas laissé de commentaire.

andrew M.
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Le client n'a pas laissé de commentaire.

THOMAS F.
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Le client n'a pas laissé de commentaire.

JENNIFER B.
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Le client n'a pas laissé de commentaire.

MARK D.
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Le client n'a pas laissé de commentaire.

MUHAMMAD A.
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VERY GOOD SERVICE

NATHALIA A.
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I put gas an returned to the same line that it was given to me. Unfortunately I was charged $30 for fuel fee. I called the location and he said there is nothin ghe can do, he argued that it was below by not even a line but a quarter of a line on the gauge. I have always used uhaul, and I move a lot due to work, but now I doubt I ever going to go rent here again.

Arunkumar P.
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He was good.He did not let me use his phone to call you 800 number. He gave me empty gas tank, the light was on for the gas.when I ask the staff,he told me to fill the gas and return the truck gas empty the other end.The paper says there should be a gas less than 1/8,(not empty with light on). Obviously he was a gas station so he got money when I fill the gas. Over all it was good.I am a future UHL customer. Arun Parekh.

MATTHEW D.
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There was an error in communication of the gas level to management and I was charged a $36 dollar fee. After talking with a customer service representative and the Manager of North Brunswick Auto, the fee was processed to be refunded. Note for future rentals returned at this location: double or triple check the gas gauge of the vehicle with more than one employee if there is any confusion due to a communication issue. Another important note, the customer service representative that I called with regards to my issue was extremely helpful and should be commended with a job well done. She is the reason I will plan on using Uhaul truck rentals in the future and recommend to others.

Edward M.
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Le client n'a pas laissé de commentaire.

KEITH L.
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The drop off location was choosen by the local pickup location. The drop off location usually does not handle trailers and was reluctant to accept it. Overall, I was not very happy with the experience.

Non reviews have been submitted for this location.

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