Excellent location!!
Brent P.
Customer Reviews for North Henry Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Enjoyed renting here. The attendant was very knowledgeable and helpful. We were in and out in just a few minutes. Back a couple of hours early and were greeted with the use of our names. Great service!
George A.I brought back the van with the exact amount of gas given and the older male stated I need about $3 more in gas or he will charge me $36 for failing to put a full 1/4 tank of gas, I showed him my contract that it was less than a quarter tank and he said he is done talking and I would be charged $36 if I did not add more gas. I added $5 more gas. I did less than 30 miles and added $15 in gas. When a customer is charged a refueling gas charge that money should be used to put fuel in the van and documented instead of being pocketed as a service fee. Because the next customer comes and pick up the van and adds fuel for their journey and the excess fuel is gain to the van company and they don't reimburse you for the extra gas which is fraudulent and criminal. I was very disappointed of this behavior. If I had brought back the van on less gas I would understand but I brought the same way I got it and it was a big deal where the rudeness to me to put more gas in the van
Nadine A.Exceptional!!
DANANG R.I've gotten to know the employees there and they go above and beyond to be helpful. Elizabeth is at the front desk and she's always been so kind and helpful. I highly recommend this location!
Karen P.Nothing.
james L.Everything was perfect. Outstanding customer service.
ERSKIN H.This was the most unprofessional uhaul experience i have ever had. I set my pickup time for 8am and called the night before to confirm my date and time . The day of my pickup my time and location was changed without anyone informing me. I had to call uhal customer service and apparently my truck was not ready. My pickup time was pushed back an hour causing me to lose money with movers. When i explained my issue to the store reps they did not care at all
Joan B.The staff was super but I had limited time and therefore they were not available to assist on a Sunday & holiday.
Nancy R. | Expérience généraleGreat people at this location.
Tim D.I felt like the guy that help me was prejudice, I handed him my identification and debit card in his hand, and when it was time for him to return it back to me he put it on the counter so he didn't have to touch my hand, and when I told him you need to give it back to me like I gave it to you in my hand it a form of respect. He was like because of covid, You had no problem taking out of my hand and didn't mention covid. He attitude changed after that,
Daveta M.The representative was outstanding and customer service driven!
Thomas T.Outstanding customer service and support!
mae D.Staff at this location is very knowledgeable about products and sales this location is out of the way to my next destination but because of their knowledge customer service and pleasant personality displayed I go the Stockbridge location all the time Thank you
Roshelle M.I would not recommend this place because they have a real bad rodent problem. My things had rat droppings all over them. I had to discard items that weren't in bags or boxes (5 comforters and 10 reams of copy paper). If it wasn't for that, I would recommend.
Shannon B. | Expérience généraleThe personnel that assisted me was very helpful I wasn't getting a part of the equipment I ordered for traveling and she did her best to assist me in getting what I needed she is a very helpful customer service personnel and she did an excellent job. . don't have any reason to ask for improvement
Una C.The truck was clean but for an15 footer, It drove horribly.. Really needed an alignment and maybe rebalance the tires. I have rented 26 footers that had a smoother ride.
Susan J.The gentleman working was very friendly and helpful. Made our return very easy.
Laura M.I do not remember the lady who helped me yesterday, she was super kind and willing to assist me. She walked me through all the important information that I got stuck on (online check in) and even got up from behind the desk to walk the equipment to the truck for me. I booked the appointment for after-hours. This was my first time renting/using Uhaul and my initial reservation was switched to this location. I will highly recommended everyone I know in the area looking to move to/utilize this company. Great customer service! Again thank you to the lady for making my move a great experience!
Janecia W.The air conditioning on the truck would not work properly. We did notice during the return that you have to flick the switch multiple times just to get the air to cut on but it would stop after the truck was cut off and giveth it was a move in august that was not okay.
Erica F.Great service - no improvements necessary.
Wendall M.Merci.
CHI-COBI S.S.O.
Christopher M.Very good customer service and nice. She was very very
jamie F.Elizabeth was AMAZING!
Giovonta L.Overall excellent
ronald O.There were ants all over the cargo area of the truck, eventually causing ants to be all over my belongings upon move in.
Mario G.The truck that I received seemed fine at first but my passenger got wet from a leak overhead and my boxes got wet in the back of the truck on the ledge passenger side.
Tara C.Nothing at this time!
Valnisii J.Customer service was AWESOME!!!
Tomeka P.Good service and advice how to save money
Michael B.The rats were in everything I stored. There was rat poop everywhere. This place has a terrible rat problem.
David M. | Expérience généraleIt was a perfect experience
Betsy C.No improvement needed from my experience.
cherly D.Nothing.
Alfredo C.Nothing. The young lady that helped me was friendly and patient.
Trichelle S.You're doing good, keep doing what your doing!
Greg L.Everything good,it was a good deal
Olanrewaju A.Wow. So consist with great service. Great job Elizabeth and Doug. Keep up the great service that you provide.
WILLIAM C.Rien
Annette E.The staff is always friendly and professional. I always try to use this location for my vehicle rental needs.
Clifford F.Excellent service
Marvin A.Très bien
harishkumar P.Doug and Elizabeth are excellent representatives for uhaul. They are very knowledgeable and helpful. When I need equipment, this is my go to place. Great job keep up the great work!
WILLIAM C.I rent from this location when ever I need to rent a U-haul because they are friendly, efficient, and fast.
AFRICA B.This is my GO TO rental facility..
David P.Elizabeth was awesome. Caring and professional.Many Thanks
robert L.The truck was very rough but it was clean . I'm sure this has nothing to do with this location. Definitely needs some maintenance to keep it safe on the road.
Toni J.Excellent Customer service
Kelly W.Rien
ANTONIO A.Friendly and easy. We moved from Atlanta to Denver and no issues with anything.
Lorie G.When I rented the truck at this location, it was dirt and mud in the uhaul, I asked the rental agent when he walked me out do they not clean or wash the inside and he said no. so I took the truck as it was-I returned the truck in the condition they rented it to me and now they are trying to charge me and extra $25 for cleaning. Total scam artists! will not be renting from here again.
Sharia T.This is my GO TO place for equipment rentals
David P.Nothing. The transaction was quick and efficient, the rep was very pleasant and the vehicle was clean and functioned well. I don't think that you could significantly improve on my experience. Merci.
DAWN F.Excellent Service Provided and would definitely use this location again. Customer Service was Outstanding!
Jacque M.Customer service rep was exceptional and very informative.
Jacque M.I rent from them all the time. They are always professional and courteous.
Harold T.Keep up the great service
Milton T.Superb customer service!
Amanda M.keep up the great service
Milton T.My U-Haul Front Desk Agent was extremely polite and kind. Loved her energy!!!
Denise C.The office personnel were exceptional. I mainly delt with Elizabeth. Her kindness and patience was so appreciated.
Karen P. | Expérience généraleConvenient location for our temporary storage needs. Will use this location in the future if needed. Very friendly staff.
Paul C. | Expérience généraleThank you for your service and I never had any issues.
Sabrina S. | Expérience généraleI had no issues at all with this facility. Everyone was very professional and helpful. I would definitely recommend!!
DELTON S. | Expérience généraleGreat staff
CHARLES C. | Expérience généraleAwesome storage would reccomend to friends and family. Clean and convient hours.
Tracy P. | Expérience généraleElizabeth is an awesome, person in customer service, the company need more of her.
CALDAIN H. | Expérience généraleI loved the staff they was always friendly, need more workers like this.
JEAN S. | Expérience généraleneeded a climate controlled
Privacy R. | Premières impressionsThe move was very easy. The staff was very friendly, helpful and thorough with information and the process was quick.
Privacy R. | Premières impressionsI did not move into the storage unit because I had to go out of town for a family emergency. Please refund my $6,95 back to my card. Thanks
Privacy R. | Premières impressionsI did not get the storage unit because I had to go out of town for a family emergency. So please refund my $6,95 back to my card. Thanks
Privacy R. | Premières impressionsMy plans changed and I did not need to rent a storage room.
Privacy R. | Premières impressionsI would like better clarification on climate and non-climate control. I had to go to a different location.
Privacy R. | Premières impressionsI really liked how a representative from the location called me and let me know that she received my request. She also gave me her office hours and let me know that I can call her if I had questions.
Privacy R. | Premières impressionsUhual website shows qualified for 1 month free rental. This facility was among the candidates and reserved online. Not sure who`s mistake it is but disappointed it is not true.
Privacy R. | Premières impressionsWent well. Thank you.
Privacy R. | Premières impressionsClean location and good customer service
Privacy R. | Premières impressionsVery clean location and good customer service.
Privacy R. | Premières impressions