Nice and professional.
MICSHELL M
Customer Reviews for North Henry Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The customer service was phenomenal however the truck was very unclean. Trash was left in the truck from the previous driver and dirt covered the floors. I used a whole pack of lysol wipes to clean the steering wheel, door handles, Geer, etc. The results on the wipes from wiping down the inside of the truck was unbelievably FLITHY!! There was a light that stay on the dashboard of the truck which I assumed it needed to be serviced. Please try and do a better job with the cleanliness of the vehicles due to coronavirus and other viruses that are still active
DARLENE MThe staff was friendly at this location. I was inconvenienced when I reported the truck to the online roadside. The truck was not operating properly and I was given the run around and did not get to complete my move. I had scheduled movers that I still had to pay over $3200 for. I had one more day for my move and did not get to use it. And it seems no one could help me.
Delast MThe Drop off after hours was very tedious and extensive.
Tina DTHE STAFF IS ALWAY FRIENDLY AND PROFESSIONAL AND HELPFUL. THANKS U-HAUL FOR ANOTHER GREAT MOVE.
ROBERT RThe young lady who helps is always pleasant and accommodating. Great job !!!
JEFFERY JThe assistant manger, I forget her name, florida panthers hat, was awesome!!!
Robert NCustomer service at the location was excellent
FRANK TI got the help that I needed, without any problems, I was helped by a nice young lady.
ANTHONY AThe weather stripping around the drivers side window was barely on. If it had been raining hard, I may have gotten soaked. I also had to knock on the driver's side headlight to get it to come on. I just feel I was rented a bad truck.
LISA AHave my representative assist them! She was awesome!!!
GLENDA KThe station office manager was on time, courteous, professional. She was attentive and efficient during the pick up and drop off of the truck I rented. Nice job!.
THOMAS PEverything was exactly as expected.
Catherine SGreat customer service!
ADRAIN DOverall is excellent service 👌
ABDUL KService Overall Was Great..Only One Problem, We Wasn’t Made Aware Of The Panel On Backside Being Messed Up. Until We Had To Go Around Taking Pics So We Had Go Get A Rep Cause The Doors Wouldnt Close. Other Then That Thanks For The Service
KANEESHIA HInside the truck was pretty muddy from the last customer. Ashes and a lighter left behind. I do not place blame with this location, only the previous customer. Overall, great experience.
NICHOLE MExcellent customer service start to finish.
DERRICK GYes so happy with the lady in uhaul. I rented a uhaul on eagles landing before and customer service was horrible those kids in there are rude and because of that I purposely didn't want to go back there. Yes I will be going and recommending the North Henry location. Thanks
CHARLENE Jawesome experience. I was in and out in minutes. Was provided a brand new truck!!!!
LEE PAfter hours drop off
Charles SVery nice employees, & friendly, we recommend them highly!
LAWRENCE SKeep Miss Elisabeth! Over 3 years ago I rented a truck and 2 storage units, kept them for a year, cleaned one out and kept the second for nearly 2 years. And through all that, rented a truck twice more, including cleaning out my 2nd unit before 01/01/25, and it was a simple 3+years because of Miss Elizabeth….id keep her at all costs! Thanks again U-HAUL!!!!
EDWARD JThe young lady behind the counter was very nice 👍
JOSEPH MGreat service and personal made me very welcomed
SAMUEL SThey charged my account after I returned the truck with outrageous reasons . Fuel service fee , cleaning fee. Plus gas .! Not to mention the unused miles they said I used. I used it in one short trip. Rented and returned all in the same day.
Harley HIt's not the location it's the process of renting or changing the reservation. They wouldn't even provide us a drop off location. This caused me to go over my mileage bc one of the uhaul drop off did not accept 26 ft trucks. Therefore I had to locate another location. I was told that I had 68 miles only to find out at drop off they only gave me 50 miles
CEDRIC AThe process was well explained with courtesy and professionalism .
TESS DThe overall experience was really easy from reservation online, pickup, and drop off. The price was very reasonable for today's economy. Wish I could have gotten a few dollars refunded for putting to much gas in but that was my fualt. Great location and service. Thamks
DONALD LNothing, Everything was perfect! Elizabeth was AWESOME and made us feel welcome. She also went out of her way to make us feel very Special! We will be returning in the near future.
ESTELLA SThe sales clerk was very pleasant and answered all of my questions.
MINNA JLower the cost per mile. 99 cents per mile is entirely too high.
VERONICA SS.O.
SHAQUOYA GVery friendly and helpful and quick response.
Michael LThe people make your business not machines.
JOE EYour staff is very polite. My vehicle was very clean and in good running condition. It's hard to think of anything else, great job!!
ANTHONY DS.O.
COPELAND CRien
ANTOINE SExcellent customer service. Clear rate info. Would have preferred newer model truck but did my job.
PAVANKUMAR PThe customer service at this location was outstanding!!!! The young lady that assisted me was so FANTASTIC, friendly, kind, knowledgeable and considerate, she made the entire process easy and fast. She has exemplary customer service skills, I was extremely impressed with her professionalism and enthusiasm in making sure I had a great experience. I highly recommend this U-Haul location at 4400 N Henry Blvd in Stockbridge.
NERISSA MVery nice customer service
NICOLE RAbsolutely nothing. As long as the customer service continues to be A+, and the atmosphere stays friendly, don't change anything.
Doris FExcellent service à la clientèle.
Aidelle GTo me the truck.brakes need to be check. Time they did feel like they were stopping as they should
JOSEPH MThe app is especially glitchy for rental returns and crashes constantly, even though the customer is required to supply 3-5 photos (fuel level, mileage, inside the cab, drivers side rear, passenger side, parked location). It makes checking out 10-20 minutes longer than necessary.
Rodney GNot bait customers with a $19,95 truck rental price and they end up paying $86.
ALFORD BStaff was friendly and competent. Equipment was clean and fully serviceable. Pickup and drop-off were seamless. Definately would rent from this location again.
PHILIP CThe staff there are professional and courteous.
Rhonda bAcknowledge The Promotions Online.
Jessica A👍IT’S A GO!!!!!
Ruby WThe staff at this location was extremely patient, professional and courteous. I would definitely rent from this location again.
SANDRA JReceipt too small to see. Cannot enlarge.
Loraine CGas cap on truck was broken. Nobody there at 5pm on a weekday and closed on a Saturday. Uhaul app is buggy and when there's no human present to check in the truck it's difficult to ensure there will be no vandalism to the truck after I leave it. Until these problems are corrected our company will not use this location any further. We rent weekly and need dependable customer service.
Jeff ANothing I can think of. Oh maybe advise your customers that the check engine light may come on, on the vehicle they rent. But not to panic.
Danny MThis location is always professional, timely, dependable, and responsive. The examples they set should be followed by the Eagle's Landing "corporate" store.
Christopher BCustomer service needs to be more knowledgeable and accountable. Should've feel like a war to ask for verification of the expenses charged after the fact.
Joanne Cvery easy to work with, tell you what to expect ,no surprises.
LARRY FThis location provided swift service, excellent customer service and was very helpful.
Kesia PPlease make sure that the vehicles are cleaned inside. My last rental the vehicle had not been cleaned. Water bottles in every door and under seats. Dash have not been wiped down in forever.
LONYAY SThe staff was super but I had limited time and therefore they were not available to assist on a Sunday & holiday.
Nancy R | Expérience généraleI would not recommend this place because they have a real bad rodent problem. My things had rat droppings all over them. I had to discard items that weren't in bags or boxes (5 comforters and 10 reams of copy paper). If it wasn't for that, I would recommend.
Shannon B | Expérience généraleThe rats were in everything I stored. There was rat poop everywhere. This place has a terrible rat problem.
David M | Expérience généraleThe office personnel were exceptional. I mainly delt with Elizabeth. Her kindness and patience was so appreciated.
Karen P | Expérience généraleConvenient location for our temporary storage needs. Will use this location in the future if needed. Very friendly staff.
Paul C | Expérience généraleThank you for your service and I never had any issues.
Sabrina S | Expérience généraleI had no issues at all with this facility. Everyone was very professional and helpful. I would definitely recommend!!
DELTON S | Expérience généraleGreat staff
CHARLES C | Expérience généraleAwesome storage would reccomend to friends and family. Clean and convient hours.
Tracy P | Expérience généraleElizabeth is an awesome, person in customer service, the company need more of her.
CALDAIN H | Expérience généraleI loved the staff they was always friendly, need more workers like this.
JEAN S | Expérience généraleneeded a climate controlled
Privacy R | Premières impressionsThe move was very easy. The staff was very friendly, helpful and thorough with information and the process was quick.
Privacy R | Premières impressionsI did not move into the storage unit because I had to go out of town for a family emergency. Please refund my $6,95 back to my card. Thanks
Privacy R | Premières impressionsI did not get the storage unit because I had to go out of town for a family emergency. So please refund my $6,95 back to my card. Thanks
Privacy R | Premières impressionsMy plans changed and I did not need to rent a storage room.
Privacy R | Premières impressionsI would like better clarification on climate and non-climate control. I had to go to a different location.
Privacy R | Premières impressionsI really liked how a representative from the location called me and let me know that she received my request. She also gave me her office hours and let me know that I can call her if I had questions.
Privacy R | Premières impressionsUhual website shows qualified for 1 month free rental. This facility was among the candidates and reserved online. Not sure who`s mistake it is but disappointed it is not true.
Privacy R | Premières impressionsWent well. Thank you.
Privacy R | Premières impressionsClean location and good customer service
Privacy R | Premières impressionsVery clean location and good customer service.
Privacy R | Premières impressions