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Shirley Williams
Customer Reviews for North Henry Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was very pleased with their customer service. Very thorough explaining everything..
Russell AdairI guess to make sure that the computer system is functioning
Emma PatrickN/A - Great customer service!
Kevin HayesNo need to improve it was perfect!
Jennifer AllenThe uhauls trucks are messed up . The truck was shaking while we was driving . The engine light was on . The truck doesn't let you go over 30 mph while shaking like a washing machine .. I wish I could get my money back tbh ..
Deshawnnae SnowdenHaving a discrepancy with this hold that UHaul put on my bank card! Piss poor customer service!
Stefon ValenciaCustomer service was knowledgeable, professional and nice. Refreshing to get good customer service.
Korey TuckerEasy to find, plenty of parking.
Amanda GuzmanElizabeth was very helpful!
Carlos FerreiraGreat customer service and very friendly No improvements needed
Yolanda PledgerGreat customer friendly service representative. I will definitely consider using them again.
Joyce McClendongreat customer service.
Kathy SenftGreat staff at Stockbridge Storage & Uhaul
Tim DwyerELIZABETH IS GREAT! I RENT HERE OFTEN BECAUSE OF HER.
Tim DwyerFirst time renting at that location on N. Henry and everyone was no nice and the renting process was nice and smooth 5 ⭐️ hands down.
Paxton MayesGreat people to rent from
Shawn ChaseI think everything was fine.
Allen jowersExceptional customer service.
DANANG ROCKETTThe only complaint I have is the AC stopped working and it was 110 degrees outside. We could not change out the truck as it was already loaded. I did call and speak to Emily who spoke to her boss and they offered a credit of one day rental.
Cynthia MONKExceptional customer service from employees.
Charless HawkinsMy air conditioner didn't work. It was 96 degrees. Worst experience ever. When I called to complain the customer service person told me the only thing he could do is transfer me to roadside assistance. Like I had Time to wait for a new truck on the side of the road. I asked him for a discount bc the experience was awful. But all he could do is transfer me to roadside. Ridiculous
Steven GoddardI think it would be a great idea to let the customers know about all the hidden fees that will be attached to rental trucks so that they are allowed to make a reasonable decision on renting from U-haul or seek another revenue. Perhaps I could have used a discount card somewhere that accepted AAA or AARP discounts to save a few dollars or if I had been told that there was a huge fee for using a credit card, I would have given my debit instead and that alone would have save me $10. That's the cost of my one meal for a day. My circumstances just don't allow any extras right now, other than those issues it was a good experience. The staff was very friendly and professional and they took the time to make sure the truck was clean. So yes, I would recommend this store definitely. I would just warn them to use a debit instead of credit and to be sure to get the $15 insurance because even if you may not need it it's better safe than sorry
Angela CunninghamNice location.
Freida PearyThe experience with U-Haul went as planned, and will be renting from this U-Haul again. The driver said that U-Haul needs to check the brakes.
Beverly TuckerElizabeth is great to work with!
Tim DwyerWe've always had excellent customer service from this location. Everyone is friendly, helpful, and we will continue using them any time we're in need.
Heidi GloverThis place is great!
Vincent JamesEveryone in the office was great and professional..
Gregory MarshallEvery thing is Good
ALBERT JOHNSONVery friendly
joseph amkaThe service was great. The attendangt made the process really simple and quick. Great service
Shenita SeiduI am very satisfied with customer service and the convenience to my location.
Leon WellingtonAwesome service
mae dyousJust keep doing a great job. Excellent customer service
Miller Jordan IIIYour staff was so nice and professional
ANTHONY DANIELNothing. Everything was excellent and the customer service was awesome!
Wyeisha JonesThey were everything I was looking for, thanks for a job well done
Clifton ShafferCustomer service was great I was in a hurry and they jumped rite on it made sure that I was good…I really appreciate thei customer service.
jAMES HatcherI was accused of damaging the door on the uhaul that was already damaged. I was charged for damage that was already on the truck when I got it. I even showed it to the lady. She said it ok.
Larita BrownOutstanding customer service
Brandon JohnsonExtra helpful lady in the office. Didn't catch her name but she was most courteous and friendly.
Roger CustinDrop off after hours
ANGELA BatesEverything was great. In and out in about 10 minutes. Great job!!!
Brian BelomExcellent service and customer service 👏
NELSON FLORESSend customers information on when to pick up vehicle etc. as it was unclear. For example, I didn't know that we couldn't pick up more than an hour before.
Derek MouzonThe lady who checked me out was very friendly, pleasant, helpful and courteous.
RONNIE AIKENSDolly was broken ( wheel on left) and was not usable. I would like a refund
Tiffany HarrisMake sure the equipment is ready to go when pick up
Willie ColemanThe staff was super but I had limited time and therefore they were not available to assist on a Sunday & holiday.
Nancy Ritzmann | Expérience généraleI would not recommend this place because they have a real bad rodent problem. My things had rat droppings all over them. I had to discard items that weren't in bags or boxes (5 comforters and 10 reams of copy paper). If it wasn't for that, I would recommend.
Shannon Brewton | Expérience généraleThe rats were in everything I stored. There was rat poop everywhere. This place has a terrible rat problem.
David Moseley | Expérience généraleThe office personnel were exceptional. I mainly delt with Elizabeth. Her kindness and patience was so appreciated.
Karen Powers | Expérience généraleConvenient location for our temporary storage needs. Will use this location in the future if needed. Very friendly staff.
Paul Carrin 3rd | Expérience généraleThank you for your service and I never had any issues.
Sabrina Shaffer | Expérience généraleI had no issues at all with this facility. Everyone was very professional and helpful. I would definitely recommend!!
DELTON SALTER | Expérience généraleGreat staff
CHARLES CHAPMAN | Expérience généraleAwesome storage would reccomend to friends and family. Clean and convient hours.
Tracy Pittman | Expérience généraleElizabeth is an awesome, person in customer service, the company need more of her.
CALDAIN HILLMAN | Expérience généraleI loved the staff they was always friendly, need more workers like this.
JEAN SIGGAL | Expérience généraleneeded a climate controlled
Privacy Request | Premières impressionsThe move was very easy. The staff was very friendly, helpful and thorough with information and the process was quick.
Privacy Request | Premières impressionsI did not move into the storage unit because I had to go out of town for a family emergency. Please refund my $6,95 back to my card. Thanks
Privacy Request | Premières impressionsI did not get the storage unit because I had to go out of town for a family emergency. So please refund my $6,95 back to my card. Thanks
Privacy Request | Premières impressionsMy plans changed and I did not need to rent a storage room.
Privacy Request | Premières impressionsI would like better clarification on climate and non-climate control. I had to go to a different location.
Privacy Request | Premières impressionsI really liked how a representative from the location called me and let me know that she received my request. She also gave me her office hours and let me know that I can call her if I had questions.
Privacy Request | Premières impressionsUhual website shows qualified for 1 month free rental. This facility was among the candidates and reserved online. Not sure who`s mistake it is but disappointed it is not true.
Privacy Request | Premières impressionsWent well. Thank you.
Privacy Request | Premières impressionsClean location and good customer service
Privacy Request | Premières impressionsVery clean location and good customer service.
Privacy Request | Premières impressionsStaff was friendly.
Privacy Request | Premières impressionsStaff was friendly.
ORLEAN COLE | Premières impressionsnever moved in to the unit, but the initial process was very easy
Privacy Request | Premières impressionsOnly complaint is that they don`t honor the free one month storage with UHaul. They stated that they are not affiliated with UHaul.
Privacy Request | Premières impressionsCustomer service was great and flexible when i had to go up a size.
Privacy Request | Premières impressionsI put my friends stuff in storage for him to pay and he never did, so I had to pay when re`cd non payment, but they worked with me knowing it wasn`t my stuff. Staff/Customer Service is Excellent.
Privacy Request | Premières impressionsUnfortunately I didn`t get to work with this company as I never heard from anyone about my reservation.
Privacy Request | Premières impressionsI was very satisfied. I received a phone call from the facility making sure I was coming to move in. When I got their everyone was very friendly and helpful.
Privacy Request | Premières impressions