Évaluations des clients North Highlands Mini Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de North Highlands Mini Storage
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Tiffani P. le
Very accommodating and helpful.
Jerri M. le
Customer service people behind the counter were helpful, considerate, and quick. Needed the truck an extra day and was given that extra time to take care of the moving.
Roberto R. le
Great costumer services !!
Alfredo L. le
The lady at the counter was so knowledgeable and helpful.
Jeffrey S. le
Great new truck. Thanks!
jon v. le
Very professional, friendly gals. If I had to complain about anything it would be this... upon returning the rental I somehow didn't have quite enough cash in any of my accounts to cover the bill. It was when I suggested that I pay by taking payment out of two accounts that is when she informed me that she was allowed to do that. Now because I didn't have my car there I had to phone a friend for a ride to the bank. It turned out to be a stressful day for me. Needless to say that my bank was very understanding and very helpful. So you got your money and I had a beer and was able to relax the rest of the day.
Dewayne D. le
Staff here was excellent! Very helpful.
ISAAC J. le
When I picked up the truck it was less than I had a quarter tank of gas in the truck. I Return the truck with the same amount of gas and was told that The needle that shows how much gas was in the truck was a hairs difference I had to pay $23 for gas which I think is out rages .
jori m. le
The lady who helped us was wonderful and so sympathetic to our situation. We couldn't have asked for a better experience in our time of need. It was great to know that human kindness still exists. thank you sweetheart. We needed that today!
Trae C. le
Employees were wonderful!
MARK J. le
Call center staff was rude and impatient. She would not let me finish sentences. She was impatient when I inquired about pickup location. Actuall site was very professional and courteous...
amy c. le
The manager who helped us was very helpful and knowledgeable! She even accommodated an earlier pickup time for us.
Joseph G. le
The woman who helped me was awesome ,knowledgeable , and strong. When I pulled in at the end of the day, instead of having to go inside the store, she ran out the front door, opened the gate for me, told me where to park, pulled the trailer off the hitch, and sent me on my way, she was great
Afi F. le
The U-Haul located in North Highlands is an excellent business to go to if you need to rent a truck or use their storage facility! The truck equipment is maintained, clean, efficient, and the service is friendly! The staff are eager and ready to meet the needs of customers and it is an overall simple process to rent; regardless of which service you need. I highly recommend this location. You will be sure to be greeted with a smile, excellent customer service, and reliable facility/ truck rentals!
Richard H. le
good customer service.
Rock J. le
I feel that the email with pictures that the company send you to do the walk-through on the vehicle should be updated properly. Pictures showed completely brand new U-Haul however when we went through to do the walk-through to see about damages before leaving I had to dispute every single view of the Uhaul. Had multiple scratches and dents throughout the outside. Did not make a difference as far as renting and driving, however needing to take my own pictures and posting comments just to rent the vehicle was a little insane. I feel that the website needs to be updated with the current vehicle conditions.
justin b. le
Nothing
antionette j. le
The ladies here were awesome and their customer service was superb. They helped to make my moving experience more pleasurable. Thanks so much and I look forward from renting from this location again in the future as well as referring them to friends.
Victor F. le
Open earlier than 9:00am
Scott W. le
The folks at North Highlands Mini Storage & U-Haul were extremely helpful!
Ayana D. le
I was very disappointed with my overall rent. I made a reservation online at another location which was close to where I needed to get my belongings and the location don’t look like it’s ever been a U-Haul pick up location. All the information about the location was false. The time they opened the trucks they had all not true. I had to go out my way to go to the location I rented from. That was not the location I choose online.
Erin G. le
It was disappointing to confirm my U-Haul with car dolly the day before picking it up only to find out when picking up the U-Haul the next day that there was not a car dolly but a car transporter which is not what I wanted at all even though it was a "free upgrade." The free upgrade should have included the insurance since it was not a request from us. We were forced to risk the drive without the insurance because the $84 insurance coverage was a large extra expense we were not expecting. It would have been nice to know the day before there would not be a car dolly because we would have delayed our move until we could locate a car dolly. Aside from that the customer service was great. The people were very friendly.
Teresa B. le
We had a confirmed reservation to pick up the truck at a location near our residence. We received an email confirmation with the pick up and drop off location. We called the pick up location two days before scheduled pick up date to ensure everything was a go. They said yes; however, when we arrived to pick up the truck on our scheduled day, they said the location pick up changed and we had to drive to a location too far away. They said we should have received an updated email or text with a location pick up change and we did not. When someone has a confirmation to pick up a reserved vehicle at a specific location, it should not be the customer that has to run around trying for find their reserved vehicle. The company should send a driver to have the vehicle at the designated location. it is bad business practice to force customers to pay extra mileage by making them drive to an unreasonable location to pick up a reserved vehicle and inconvenient. Having to drive over a hour put us behind schedule. This seems to be a trend with Uhaul as it has happened to us in the past. It is unlikely that we will choose Uhaul again for our needs. Had no other problems and both locations the staff were friendly.
Lori H. le
Nothing I had a wonderful experience at this location as opposed to other uhaul locations in the sacramento area. Made me a little nervous but these ladies are fantastic.
SUNSHINE S. le
I received an email that stated my reservation was GUARANTEED to be at the location I chose on Saturday May 18th. Instead, when I got there I was told I had to go to another location. This added an hour to my day, and also 10 miles to my round trip on the truck. When I called customer service I was informed that reservations were subject to availability. That is not what GUARANTEE means. I will never rent from U-Haul again and only kept this reservation because I had no other choice.
katherine h. le
The ladies in the office are very kind and helpful.
Laura M. le
VERY nice people!!!!
Rebekah B. le
The staff was polite and helpful although I didn't receive a copy of my rental agreement an was told that it was emailed to me with pictures of the truck + the mileage which I never received. Also the truck was stuck on AC had to pry it to get it to go on vent, and the transmission was sticking on 3 different occasions. I reported it to the drop off location. overall the rest of the rental was ok. Also had an issue where I locked the keys in the truck, I called Uhaul location in Shingle Springs they where not very helpful had to call a tow company to unlock it for me.
Lydia M. le
My experience was easy . The young ladies very pleasant. I have no negative complaints.
Simao L. le
Everything good, easy! I recommend
randy c. le
I made reservations to get a haul truck with a ramp when I arrived to meet the county I had two hours to load up the truck I noticed there was no ramp I took the truck directly back to the location on watt ave after I called the reservation line and informed them there was no ramp and she charged my card 39.00 0r 43.00 I told her.i wanted a full refund she gave me the.number to call them I did and I told them I wanted to dispute the charges and I did I then called the bank and filed s claim to get my money put back on my card and for them to decline the transaction Yours truly Randy D Cooley I also took pictures that there was no ra.p on the truck that they gave me and I want a full refund
Erma M. le
Customer service was excellent and very professional
Rob H. le
The lady who helped me (she had Patino tattooed on her arm) was the greatest; I hate that I didn’t get her name. She was awesome. She greeted me at the parking lot when I came back and when I asked for a broom to clean out the back she said she’d clean it for me. I was so grateful because I had forgot my broom and I would have had to go home to get it; just to sweep out the back. But this wonderful rep went above and beyond to satisfy me!
Mark L. le
The locked door is a little disconcerting but understandable.
Orlando W. le
Employees were very nice.
Pat J. le
It was a pleasant speedy process and we appreciated it being close in our neighborhood. Very convenient!! Really nothing to improve on in our experience :)
Marshall E. le
Everything was great! Friendly and helpful staff, clean truck, all of the supplies we needed in stock!
Bradley T. le
We had the truck until (7 or 9 pm), but they lock them in the back and so we needed to get it back by 5:30 pm or keep it overnight, which we were not able to do. Maybe have a locked yard in the front parking lot or more employees to work later to allow for the later drop off.
cindy s. le
All was great - I only wish there was a restroom to use in the office. Thanks
Kyle M. le
Newer trucks. Truck had over 108,000 miles.
Marina O. le
Great customer service
Don B. le
Representative helping me was fantastic!!
Tyler H. le
The gas and mileage would've been nice to inform me before the truck was picked up.
Tina M. le
Just to return the uhaul, it took a long time for us to leave and close out our account. Service should be quick and easy to return a vehicle.
David B. le
Remain the same. Great staff.
Cynthia W. le
Easy to find, easy to drop off.
George G. le
I was very impressed with the efficiency of the U-Haul representatives.
Rachelle R. le
I was never able to open the access link I was sent when I originally rented the truck. http://uhal.com/n4mSp.
Diana T. le
Just want to say that everything was very easy from me going to reserve the item on the website and how smooth it went at pick up.
Matthew B. le
Easy drop off. Great customer service
Randall F. le
The entire staff on 3/9/19 was helpful and absolutely fantastic to work with. Dylan went above and beyond by giving a call to expedite our check in process for the storage unit and kept me and my sister laughing throughout the day.
Takneeca G. le
I desperately needed a truck and i needed to have it before i had to head out to work. The lady who checked me in went above and beyond to make sure i got checked in and out in a timely matter. She felt my stress and took heed also the other staff at this location provided excellent customer service made sure my experience this time around was pleasant. Thank you!
Florentino C. le
They don't answer my calls
Catherine H. le
Nothing! Jennifer and the ither young lady working today were both very nice, helpful and professional. Jennifer was very friendly and courteous. Very quick at helping me. Overall excellent experience!
Tiffany M. le
Every person we dealt with had amazing customer service! They we all super nice and funny. We will definitely recommend this particular spot to everyone one we can, we will also definitely be back when we find a house !
Katherin O. le
Even though I dropped the truck off after hours when talking to the person renting it he was very knowledgeable and very professional. I would recommend to anyone I know where to rent a u-haul from
MICHELLE B. le
Very helpful and friendly