Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wish that unused items at this location could be returned at this location.
CHRISTINE W
Rating:
4.0
They let us drop off 2 trailers instead of going to two different locations!
Janis G
Rating:
5.0
Allison was very knowledgeable and helpful. She ensured that the truck was ready to go so we could start our move as was planned. Thank you!
Tracy B
Rating:
5.0
Holly was very friendly and helpful, even though I showed up shortly before closing time. Would rent from here again.
Alexander S
Rating:
5.0
Everything went fine.
STEVE S
Rating:
2.0
Have tracks available that are in good shape and well maintained. We were given a truck with a cracked windshield and could not provide a replacement. The windshield wipers didn’t work either.
barry m
Rating:
5.0
As always, they were very nice, friendly, and helpful at NK Storage. The rental van was exactly what I needed for my task, and the local rental charges were fair and upfront. I will definitely rent from NK Storage again if I ever need a van or truck!
Richard L
Rating:
5.0
Everything went exactly as planned. Couldn't have been any better. Thanks
Conrad P
Rating:
5.0
The woman at this location was customer service friendly. Made the return easy.
Susan n
Rating:
5.0
Excellent customer service!
tim b
Rating:
4.0
They were nice!
Sharon M
Rating:
5.0
Everything is good
Magaly S
Rating:
4.0
N/A. No comment
Roger S
Rating:
3.0
Customer did not leave a comment.
Ian H
Rating:
5.0
staff was great! have more folks like them!
james c
Rating:
5.0
super nice. Thanks for ensuring the back was clean and being generous on return.
Kyle L
Rating:
5.0
Customer did not leave a comment.
simon J
Rating:
5.0
Customer service was excellent and the facilities are well-maintained.
THOMAS R
Rating:
4.0
The lady was was very nice and informative.
Annette D
Rating:
5.0
Customer did not leave a comment.
satya a
Rating:
5.0
Customer did not leave a comment.
kim O
Rating:
5.0
Customer did not leave a comment.
Brenda B
Rating:
4.0
The app is terrible and wouldn't let me do anything. The website wouldn't let me change my drop off location when I called the call center to change my drop off location. They told me the drop off. Location could receive equipment 24 hours when I called to verify. They actually couldn't. And then lastly, when I asked another branch to change my reservation, they said, I had to call direct. They couldn't do it. So all of that makes for a frustrating experience. However the equipment was great! The people at both locations were great. I just think you guys as a parent company have a lot of progress to make. See my other note.
Christopher M
Rating:
4.0
staff was very friendly and helpful
Daniel F
Rating:
5.0
Customer did not leave a comment.
Marcel I
Rating:
4.0
The support staff at this facility are very good.
steve h
Rating:
5.0
Customer did not leave a comment.
Christine L
Rating:
5.0
Went out of their way to help! Holley is the best!!
William S
Rating:
5.0
Customer did not leave a comment.
Chris G
Rating:
4.0
Had minor issues removing the hitch from the ball, some explanation would have been appreciated Otherwise friendly desk lady
Curtis W
Rating:
5.0
Customer did not leave a comment.
Devin D
Rating:
5.0
Worked out perfectly!
Shannon M
Rating:
5.0
Nothing! The staff, equipment and location are amazing! Both online check in and in person.
Larry J
Rating:
4.0
Used this location several times, they are very helpful to everyone even if you lack common sense!
CHESTER S
Rating:
4.0
Customer did not leave a comment.
CHESTER S
Rating:
3.0
the truck had arrived the morning I picked it up and dealer had no time to clean. Not a problem, I check oil and had no issues with equipment. very nice lady that helped with rental.
robert H
Rating:
5.0
Mr. David Carlson was friendly and helpful throughout my whole moving experience while dealing with and working with other customers and storage facility customers. Thank you very much. .
TODD R
Rating:
5.0
Customer did not leave a comment.
Teddy R
Rating:
5.0
Customer did not leave a comment.
Jonathan S
Rating:
5.0
The folks in the office were a pleasure!
Paul K
Rating:
5.0
Customer did not leave a comment.
CHESTER S
Rating:
5.0
Customer did not leave a comment.
James I
Rating:
5.0
Customer did not leave a comment.
MARCEL I
Rating:
5.0
Customer did not leave a comment.
Danette F
Rating:
5.0
Everything was great. I think the only thing I would have liked if someone could have briefly gone over the van. I went to fill up the tank and my friend and I couldn't find the gas tank. But great customer service
Nannette B
Rating:
5.0
5 star rating. Employees were all so friendly and kind. Highly recommend this U-Haul location.
Daniel K
Rating:
5.0
Jerry, Michelle, and all the other employees were super helpful and kind. I felt cared for as a person, not just a customer. They are a blessing to anyone who uses this location.
Ross T
Rating:
5.0
Customer did not leave a comment.
Russell J
Rating:
5.0
Maybe try to sell me less online when making the reservation. At site excellent customer service. Ali's experience showed, great attitude, and was able to get me on my way promptly while dealing with other customers as well. Will definitely be returning when the needed.
Robert M
Rating:
5.0
Customer did not leave a comment.
dustin d
Rating:
4.0
Customer did not leave a comment.
Nathan M
Rating:
5.0
I booked online. Showed up and check out went smoothly. Pickup and checks on the trailer went well. Drop off went even faster.
Marvin B
Rating:
5.0
Friendly, informative and made me aware of things I wasn’t aware of about process
Scott L
Rating:
4.0
Jerry and Karen at the rental/storage units were very nice and helpful.
MATT C
Rating:
5.0
Customer did not leave a comment.
Rick C
Rating:
5.0
Customer did not leave a comment.
HAL M
Rating:
5.0
Customer did not leave a comment.
Linda C
Rating:
4.0
Customer did not leave a comment.
Carter D
Rating:
4.0
Easy to get to and the person working the counter was quick to help me and very helpful
Keia P
Rating:
3.0
The truck needed to be swept out. It was dirty inside.
Jeannette H
Rating:
5.0
This was my first experience having to get a U-Haul and she made it so easy and was just the sweetest woman!! I would definitely go here again and recommend!!!
Sharee V
Rating:
5.0
Good customer service at pick-up and return location - Poulsbo, WA
Robert C
Rating:
4.0
Customer did not leave a comment.
Donna R
Rating:
4.0
Everything went smoothly. Can't complain.
Erica N
Rating:
5.0
Excellent overall experience. Friendly staff, convenient location, and well maintained vehicle. I will definitely be back soon
Martin B
Rating:
5.0
Nothing I can think of.
Maria Q
Rating:
4.0
Customer did not leave a comment.
John F
Rating:
5.0
Customer did not leave a comment.
Janelle W
Rating:
4.0
Customer did not leave a comment.
Gregg W
Rating:
5.0
Friendly people and the UHaul was exactly what I needed. I will rent again.
christy l
Rating:
5.0
Customer did not leave a comment.
Marcel I
Rating:
4.0
Customer did not leave a comment.
JOHN D
Rating:
5.0
Reservation was messed up, but when we arrived at location, Alicia was very kind and helpful and had us on our way .
Sherrie D
Rating:
5.0
This location was great; they were open at 7am. First location rescheduled me to a different town. Second location I could not pick up truck with app, even though I’d been told I could. Then got rerouted to this third location and they were great and I got what I needed.
NATHAN F
Rating:
5.0
Customer did not leave a comment.
Hillary V
Rating:
5.0
I appreciate the kind and speedy service.
matthew s
Rating:
5.0
Customer did not leave a comment.
Marcel I
Rating:
5.0
Customer did not leave a comment.
Bruce B
Rating:
5.0
Customer did not leave a comment.
Bruce M
Rating:
5.0
Customer did not leave a comment.
Marcel I
Rating:
5.0
Customer did not leave a comment.
Deborah J
Rating:
5.0
Customer did not leave a comment.
LORENE S
Rating:
5.0
no improvement needed
Erin M
Rating:
5.0
The entire team at Poulsbo’s Berndt Road location were professional, very friendly and helpful and made the moving experience less stressful! I highly recommend this location’s team to assist you with your move and u-haul needs!
Mary A
Rating:
5.0
Customer did not leave a comment.
Marcel I
Rating:
5.0
Nothing, very professional
JOHN C
Rating:
5.0
Customer did not leave a comment.
Marcel I
Rating:
5.0
Friendly staff, easy in and out.
BRUCE L
Rating:
3.0
The transport trailer was blocked in by another trailer and when I went to use the trailer dolly, both wheels were completely flat. I ended up moving the trailer out of the way but it would have been nice to have it all ready to go.
Christopher F
Rating:
5.0
Customer did not leave a comment.
TODD R
Rating:
5.0
Professional polite team. Thanks.
JONATHAN E
Rating:
5.0
Customer did not leave a comment.
Karen N
Rating:
5.0
Customer did not leave a comment.
Gene W
Rating:
5.0
Trailer bed was dirty, but very friendly nice folks.
Sara C
Rating:
5.0
Customer did not leave a comment.
Vern A
Rating:
5.0
Exceptional staff and support
Ronald S
Rating:
5.0
Friendly and helpful.
steve r
Rating:
5.0
Customer did not leave a comment.
Lorna G
Rating:
5.0
Amazing staff.
Magey B
Rating:
5.0
Customer did not leave a comment.
David W
Rating:
5.0
The staff were really friendly and helpful.
derek g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
josh k
|
Overall Experience
Rating:
5.0
Every time I visited the storage facility I was treated poorly by the male attendant. The woman was always pleasant. I have rented this unit for 3 plus years on autopay- rarely come and go and was spoken to with disdain and contempt. I would never recommend this facility to anyone based on the treatment I received by this individual. It is also the reason I chose to end my unit rental.
SUNSHINE G
|
Overall Experience
Rating:
5.0
Thank You for the needed use of the unit.
george c
|
Overall Experience
Rating:
5.0
The staff were super helpful at all times. Sure is a whole lot better experience then I expected.
charles s
|
Overall Experience
Rating:
5.0
I rented for about a year and never experienced any problems with the facility. The office staff were friendly and helpful.
cynthia h
|
Overall Experience
Rating:
5.0
We were treated with friendliness and respect
Lesley B
|
Overall Experience
Rating:
5.0
Dave and crew have simply got to be the VERY BEST management staff your company has on the whole west coast. I really enjoy doing business with such fine folks. THANK YOU !! Sincerely,
Carl G
|
Overall Experience
Rating:
5.0
Nice folks that run the place, reasonable rates, move in and move out were quick and easy. Thanks! I'll be back next time I need storage.
Brennan J
|
Overall Experience
Rating:
5.0
2004 rented my space. Always prepaid to get 1 month Free. Left it spotless & notified office Sep 6. Was pd thru 10-31, 2021. Still waiting for reimbursement. 8 weeks should be reimbursed. My contract 17 yrs ago did not state anything about only whole months would be reimbursed. Pleased up until this mess!!!
SANDRA S
|
Overall Experience
Rating:
5.0
The staff is very friendly and helpful, access is great and the facility is conveniently located.
Forrest R
|
Overall Experience
Rating:
5.0
Wonderful experience with North Kitsap Storage, staff very friendly and responsive and facility was well taken care of.
Robert C
|
Overall Experience
Rating:
5.0
Very compassionate and reasonable
CHRISTINE B
|
Overall Experience
Rating:
5.0
I needed storage for my classroom materials. The staff was courteous and responsive. I appreciated their support. The facility was clean and well maintained.
Barbara B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily B
|
Overall Experience
Rating:
5.0
They were very friendly and easy to work with. Setting up storage for my RV was very easy and very quick. I’ve stored my RV here three different times now and am sure I’ll be back again soon!
Aaron B
|
Overall Experience
Rating:
5.0
A satisfactory experience.
John F
|
Overall Experience
Rating:
5.0
I have done business here off and on for 25 years and have always been very satisfied. The prices are very reasonable and it is a very convenient location. I highly recommend North Kitsap Storage. Kris
ANNE M
|
Overall Experience
Rating:
5.0
Very pleasant experience. No problems at all. If need be, I'd use their storage facility again.
Maragret F
|
Overall Experience
Rating:
5.0
Were very accommodating and helped with my moving needs
Bridget M
|
Overall Experience
Rating:
5.0
It was a pleasure to store our items for the past year at this facility.
Ed H
|
Overall Experience
Rating:
5.0
Appreciated friendly staff and secure storage lot for our RV. Having access at any time was a plus. It was easy to trust the facility for our storage. If we have a need for storage in the future, North Kitsap Self Storage will definitely be our first contact.
John D
|
Overall Experience
Rating:
4.0
Very nice and clean. Easy access and very secure units. Customer service was excellent, very helpful and knowledgeable about their facility. A pleasure to work with the manager.
David H
|
Reservation
Rating:
3.0
Was disappointed to find out that this facility did not offer the first month rental free as indicated on the U Haul website. Check in person stated that they did not participate.
TODD E
|
Reservation
Rating:
5.0
I did not use the storage facility after all. However, everyone was professional and courteous. I would consider using again in the future if warrented. Thank you.
Michael S
|
Reservation
Rating:
4.0
Staff was super-helpful and pleasant.
Deanna P
|
Reservation
Rating:
3.0
Employee at the counter was helpful and polite. I didn't have any issues checking in and moving stuff into the unit. Thanks!
Matthew C
|
Reservation
Rating:
5.0
Would certainly recommend this facility to others.
Margaret M
|
Overall Experience
Rating:
5.0
I cancelled this reservation on the phone working with the affiliate department representative.
Eric h
|
Reservation
Rating:
4.0
Office was friendly and efficient. We also rented a trailer.
Rodney M
|
Overall Experience
Rating:
3.0
I moved in. Gate not functioning to let me out. Man on grounds physically pulled it open to let me out. Not very secure.
Michele S
|
Reservation
Rating:
5.0
I was not able to move in as panned, so I contacted the facility to let them know. They were very helpful and responsive, and we are all set for me to move in next week. Thank you!
ANNALEE F
|
Reservation
Rating:
4.0
Worth the money. Friendly staff.
Raymond P
|
Overall Experience
Rating:
5.0
Awesome service and great people!!!
Brandi j
|
Reservation
Rating:
5.0
Great staff and always worked to maintain the facilities.
DALE K
|
Overall Experience
Rating:
5.0
This is my favorate storage Facility, has been for years, my family and I picked this Storage as our "go to" Storage facility!
John K
|
Overall Experience
Rating:
5.0
Site was easy to access and staff was friendly and helpful
Donna E
|
Overall Experience
Rating:
5.0
Amazing service
Cynthony G
|
Reservation
Rating:
5.0
The staff was extremely friendly and knowledgable! My only issues were with the business-day hours (until 6-7pm would be perfect!), but everything I needed was available with a phone call.
Sarah T
|
Overall Experience
Rating:
4.0
Love the staff a north kitsap self storage!
KAITLIN Y
|
Overall Experience
Rating:
4.0
I did not utilize the storage unit but I was very satisfied with their customer service. The reason for not utilizing it was things did not go quite as planned on my end.
Keatra M
|
Reservation
Rating:
5.0
Very nice people to work with
NANCY W
|
Overall Experience
Rating:
4.0
They worked to get me what I needed.
Penny M
|
Overall Experience
Rating:
5.0
Your questions hit exactly what I would have said.
David K
|
Overall Experience
Rating:
3.0
Helpful staff Clean unit So far so good
Privacy R
|
First Impressions
Rating:
3.0
Have not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.
LORI O
|
First Impressions
Rating:
4.0
So the reservation says refundable 6.95 fee, but then your held hostage to this review in order to get it back. Plus they don`t pro rate, these companies are getting worse everyday.
Privacy R
|
First Impressions
Rating:
5.0
Very nice people.
Privacy R
|
First Impressions
Rating:
2.0
We did not use this facility after looking at it.
Privacy R
|
First Impressions
Rating:
2.0
Facility hours inconvenient. Without any notice, the office is closed from 12 p.m. to 1 p.m.
Privacy R
|
First Impressions
Rating:
4.0
The facility appeared clean and check in was efficient.
Privacy R
|
First Impressions
Rating:
5.0
Very nice staff and easy to understand instructions of the rules.. highly recommend :
Privacy R
|
First Impressions
Rating:
3.0
No problems
Privacy R
|
First Impressions
Rating:
5.0
Staff was very helpful and polite. The space is adequate size, clean, and just as described.
Privacy R
|
First Impressions
Rating:
2.0
There were a few details it would have been nice to know about before we arrived, i.e. the lock requirements, entry/exit procedures and so forth.