Évaluations des clients North Pocono Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de North Pocono Self Storage

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Claudia J.
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Rental was last minute. Vehicle needed stabilize something or other serviced.

John R.
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This the 4th or 5th time that I have used Uhaul,customer service has always been above average,equipment is clean and affordable

Kelly M.
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My reservation time and place if pick up was changed and very in convenient. But the place of pick up lady was nice and helpful.

berniel W.
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Le client n'a pas laissé de commentaire.

Nicholas K.
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The lady who took care of us at pickup was excellent . The only comment I have it would have been nice if I could have picked it up at 8 o'clock instead of 9 o'clock.

gaylynn W.
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Le client n'a pas laissé de commentaire.

Paul G.
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Not great service but not bad. The agent and paperwork stated the truck fuel tank was 7/8 full. It was not. The fuel tank was clearly only 3/4 full. I have picture to prove.

James D.
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Lady that was in the office came out an immediately greeted me and helped me with doing my return online. Made her aware of issues I had and she had said that it was a shame that they wouldn't have given me a cleaner better truck to travel the distance I had to go.

Michael M.
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The people here were excellent. Highly recommend this place to everyone

Michael E.
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Address is wrong. Same street but 2.5 miles away from where U-Haul app sends you. Very frustrating and wasted an hour trying to find it and on hold with U-Haul Custer service. Wasted gas, money, and time!

Alex B.
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Le client n'a pas laissé de commentaire.

Milton S.
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Le client n'a pas laissé de commentaire.

April R.
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Le client n'a pas laissé de commentaire.

Aneta C.
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First of all, lady at this location modified contact without my aproval. Second of all, I told them about the problem with a truck ( huge problem with transmission) and she said she has another customer taking it in the morning. They care only about money, not a safety of the customers. I don't think those trucks are ever serviced. I'll stay away from that location

Larry T.
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Le client n'a pas laissé de commentaire.

Tom P.
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Lisa was awesome and very hepful

ted L.
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Le client n'a pas laissé de commentaire.

Mary R.
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Le client n'a pas laissé de commentaire.

Allison G.
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The drop off location was very convenient and in a very nice location..The employees were quite helpful and pleasant.

Mark D.
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Le client n'a pas laissé de commentaire.

mike S.
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Le client n'a pas laissé de commentaire.

Michael N.
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Tammy was very personable and helpful and made renting a pleasant, professional experience. Highly recommend.

JAMES L N.
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Le client n'a pas laissé de commentaire.

Eduard T.
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Le client n'a pas laissé de commentaire.

Jerold D.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

Robert V.
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Le client n'a pas laissé de commentaire.

Ken L.
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Le client n'a pas laissé de commentaire.

Stephanie P.
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Awesome experience at this location friiendly and professional.

Denise B.
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Outstanding customer service! Lisa was a true professional.

Michael M.
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Le client n'a pas laissé de commentaire.

antiuinette C.
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Le client n'a pas laissé de commentaire.

Ronald L.
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Le client n'a pas laissé de commentaire.

DONNA S.
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Lisa was extremely helpful and very pleasant

Martin S.
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My expectation was that I would be able to pick up my rental with no assistance. I spent close to 40 minutes signing up to U Haul 24/7 and downloading the app. Upon arrival to pick the vehicle up the app said my my reservation had expired... Great news! I tried to call the number provided and Brian the regional manager did not answer. Plan B McDonald's and wait an hour. Plan C: Back to the Pocono rental location and had to deal with an associate that was not completely trained at her job (she was very nice). After a few calls an an hour later we were able to get the lock box open for the key... Please keep in mind, now I'm 2 hours behind my original schedule. At this point I'm thinking your 24/7 app and U Haul. com is not an effective method to rent vehicles. The truck was fine, but smelled like smoke or chewing tobacco (it was clean enough, but smelled bad). The drop off was OK, but I'm pretty sure that dropping it off without having to take pictures would have been quicker with an associate. Bluf: I hope you appreciate the feedback, but renting a vehicle from your company cost me stress and time. I'd actually like to he compensated. I'm still upset about my negative experience.

JOHN K.
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Le client n'a pas laissé de commentaire.

Steve B.
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Le client n'a pas laissé de commentaire.

KIMBERLY J.
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Can't think of anything that needs improving at the facility I used. People and business were awesome :)

Allyson G.
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Le client n'a pas laissé de commentaire.

Brian M.
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Le client n'a pas laissé de commentaire.

Brian D.
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The lady who checked us through was very friendly and did a great job.

Sam M.
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Le client n'a pas laissé de commentaire.

MICHAEL T.
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Le client n'a pas laissé de commentaire.

Antony D.
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Le client n'a pas laissé de commentaire.

JOHN L.
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Le client n'a pas laissé de commentaire.

Tiffani M.
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Le client n'a pas laissé de commentaire.

WALTER W.
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We were told we could not drop the car carrier off at this location.I told them they better have someone come to their location and get it because that is where I was told to drop it off

Tom B.
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Did not return phone calls Very unprofessional when you actually are able to connect with someone I will go as far as saying they are rude My experience with this location was so bad that I will likely never use U-Haul ever again and will also be letting other know of my experience

VICTOR S.
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Le client n'a pas laissé de commentaire.

Tom P.
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This isn't a reflection of uhaul but the scam of moving help.com that they send you to is worthless if things don't work out. I had to call and live chat to find a number to call them when my unloading help never showed or called. They are completely worthless. I was in a new area and had no resources except my phone. Their site isn't optimized for mobile but 2 people told me I had to fill out the on line form and they'd get back to me? I explained the movers were 2 hours late and the rep on the phone asked me what day the move was scheduled for? Really? How else can you be 2 hours late? Way beyond frustrating don't trust them or depend on them. Call someone local. At least you'll have a place you can go to and yell at someone if they screw you over. Instead I had to deal to deal with a soulless drone sub human who had neither the desire or ability to help me or try to understand my situation. Since I canceled those movers I don't get to review them so that's also a problem. But the uhaul part was fine. Moving help. ..no bueno

Antony D.
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Le client n'a pas laissé de commentaire.

April G.
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I have rented from this location twice. The first time the truck had a headlight out and this time the tire sensor monitor was showing an error. The agent offered to call road side assistance but I was on a tight schedule and couldn't wait for them to show up.

Robert S.
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Le client n'a pas laissé de commentaire.

Christian S.
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She was very nice and made the rental quick and easy.

Marialana L.
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The truck bed could have been swept out better. It was returned in a better condition than it was received.

Peter M.
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nothing, it is already excellent service

Kevin H.
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Le client n'a pas laissé de commentaire.

VALERIE M.
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Le client n'a pas laissé de commentaire.

Edward K.
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Major problem overall with UHAUL, not the individual locations. I showed up at Mt Pocono Self Storage, where I had confirmed schedule for a truck. The truck was not there, with no trucks available anywhere. However, the gentleman at Mt Pocono recalled an unscheduled dropoff of a truck at North Pocono Self Storage, and he coordinated that quickly and had it reserved for me. Thanks to the locations I was not inconvenienced. My experience with UHAUL itself was poor.

Mariyolisa M.
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Le client n'a pas laissé de commentaire.

dave S.
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Quick and easy. Friendly service.

PAUL D.
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Sign on door said, "Went to post office, be back in 10 min. We waited 45 min, no one returned.

Amy W.
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Le client n'a pas laissé de commentaire.

Antony D.
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Le client n'a pas laissé de commentaire.

vincent S.
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It was clean and they treat you with respect

James G.
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Le client n'a pas laissé de commentaire.

stephanie K.
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Le client n'a pas laissé de commentaire.

Art T.
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The receptionist was very polite and helpful. I was very pleased with my experience.

TERRY M.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

sharelda M.
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Le client n'a pas laissé de commentaire.

Kevin G.
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I made my original reservation with Mount Pocono Self Storage and Rosie suggested I make the pick-up and drop-off at North Pocono Self Storage since that was closer to my destination. Both Rosie at Mount Pocono and Lisa at North Pocono were extremely kind, helpful and professional. It's nice to have people help make things go easier and smoother. Thank you!

Sugar A.
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Le client n'a pas laissé de commentaire.

Kim D.
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I have used there storge units before love this place so clean n safe n very curtious

JAMES G.
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Le client n'a pas laissé de commentaire.

MARY S.
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The customer service received was over and above, I had a great experience here!

STEVE C.
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Job well done. Always helpful

KEVIN H.
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Le client n'a pas laissé de commentaire.

Stephanie M.
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Make sure the truck is already checked out prior to the next customer arriving. Would save some time.

RAYMOND S.
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Le client n'a pas laissé de commentaire.

PEDRO G.
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It was way to far from where I live. The place and person was very nice , it was 50 miles from where I live and there was several Uhaul locations near my home.

JIM G.
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Le client n'a pas laissé de commentaire.

WILLIAM P.
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Le client n'a pas laissé de commentaire.

Leann D.
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Le client n'a pas laissé de commentaire.

ED U.
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Le client n'a pas laissé de commentaire.

Megan G.
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The only thing I can think of is maybe finding an easier way to clean snow and ice off the trucks. The one truck's trailer door was frozen shut. Other than that awesome service. Thank you

LUBOS K.
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Le client n'a pas laissé de commentaire.

Howard H.
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Le client n'a pas laissé de commentaire.

Zachery F.
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Very nice & great customer service

JEFFREY R.
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Le client n'a pas laissé de commentaire.

CORRIE M.
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The lady who works their was very nice

KATHRINE B.
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Le client n'a pas laissé de commentaire.

AMY W.
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Le client n'a pas laissé de commentaire.

FRANK S.
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Le client n'a pas laissé de commentaire.

SHARON V.
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Very helpful and efficient. Also we were quickly via phone directed from original point of pick up that was chosen to this one because they had what we needed.

AARON A.
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Fantastic service, very happy!

VALERIE M.
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Have a trailer dolly for unhooking. This dealer was not prepared to lift the trailer off the truck we had to do it by hand you are lucky I am 6'3" and fit for lifting.

Brad W.
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Truck had lots if external cosmetic damage that should have been repaired. Truck was clean. Person at desk had to renter my info twice.

RUSSELL V.
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Your mileage charges are excessive and the advertised price of $19.99 a day only works if you rent the truck and leave it in your parking lot. The truck cab had litter under the seat and we qaso had to sweep out the truck bed. Definitely will never do this again. The location and the help was good. But your charges are so excessive , we would never recommend this to anyone.

Non reviews have been submitted for this location.

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