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MARTIN G
Customer Reviews for North Point Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Friendly staff. Easy rental of unit and check out process.
Richard J | Expérience généraleI did not want to pick up my u-haul from that location, but I was told the day before pickup that the location I picked didn't have anything available. Not only that but it was too expensive for a one-way trip so we had to bring it a long way back to drop it off and it was still over $100 dollars, which they took $160 from my account, and I still haven't received the credit I'm due and I turned it in the same day, Saturday afternoon.
SUZANNE MAlways rent from this location when I can. Without badmouthing another nearby U- haul location, working with this place is always a better experience. Particular thanks to Kimberly. She was extremely helpful setting up the reservation and making the pickup smooth. Great job, will see you next time we need a truck!
Alan NNorthpoint Mini Storage is a great facility. The staff is wonderful and helpful. I felt like my items were secure Loved this place. Thank you for your facilities.
Nicole A | Expérience généraleI had a great experience here. The units are clean and safe. I would recommend them!!
Laurel M | Expérience généraleI have never encountered such a kind and accommodating customer service situation. So sweet.
Tina S | Expérience généralePerson has no idea how to attach safety chains or emergency brake cable. Yard is not appropriate to accommodate trailers as they cannot be moved by hand without extreme force when putting on ball hitch. Friendly staff and good customer service just an overall lack of knowledge and safety. A rep needs to be sent out to review the trailer location and training needs to be done with mini storage staff.
JUSTIN DThe truck was clean. As for maintaining, it had no AC. 590 miles drive with AC not working isn’t very fun.
David HKimberlee was amazing! There is a small issue at the drop off location. I was able to call her and she talked me through the issue. It's service like this that makes for brand loyalty. I will always go with U-Haul even if it's a little more expensive. Clearly you can get what you paid for. I can't say enough about Kimberlee and her staff.
Vicki ZGreat experience. Helpful and courteous!
Steve MI arrived about 10 minutes before the location opened. Didn't expect help until normal hours of operation. Agent came out and disconnected my rental equipment prior to opening the store. Agent was helpful and friendly. Je les recommande fortement.
Jonathan TQuick and professional drop off.
Erik MExcellent storage facility staff were extremely helpful and understanding would highly recommend
JARRED M | Expérience généraleI've had my storage unit with you guys for several years at this point and I'm so grateful for the service and reasonable pricing, thank you Kim for all you have done! ❤️
Emily C | Expérience généraleVery friendly and helpful - the drop off was extremely smooth and easy. Overall, I had a perfect experience with UHaul and plan to work with you guys again.
John HReally good customer service, the staff were very professional and really put together. No complaints
Jeff KKimberly is an absolute amazing, kind, considerate lady. Always has a smile on her face.
Debbie MI would recommend this storage unit to family and friends. Thanks for storing my stuff safely and friendly employees
Chad H | Expérience généraleFirst class! Thank you so much for a very professional experience!
Cynthia MI have used NorthPointe Mini Storage for three summers now to hold my things while I am home from school. Everyone who works there is so friendly and attentive; the few times there were concerns, they reached out and we fixed the problem almost immediately. The facilities are secure and I feel confident trusting them to protect my belongings while I am away.
Ceithlinn G | Expérience généraleKimberly was and is a sweetheart. Very helpful and accommodating. Great place for your storage needs. Peggy here
Margaret ( | Expérience généraleKimberly, the manager, was very helpful. She went above board to help me.
Elsie C | Expérience généraleThe truck rumbled. I think that is because it is so big. I told the manager so he could check it out.
Donna EKimberly went above and beyond with service and communication.
Katelyn AThe gentleman that helped us was absolutely awesome. I find a lot of times that customer service is lacking in a lot in other businesses now days, but that was not the case here ! We appreciated the excellent customer service we received!
Cliff GThe lady who helped us with the return was super sweet and helpful!
Jake THave used this storage facility since 2017 and they have been so accommodating to our needs. We moved units several times as the need arose and Kimberly was always eager to help any way she could. Also appreciated having supplies available for immediate use without having to leave the facility. Highly recommend using this storage facility!
SUSAN G | Expérience généraleI have rented a long time ago and was waiting for paperwork and expecting a long wait. The customer assistant who helped me had the rig ready and helped me with the process, as I didn't do it correctly. She was very helpful and had me out in less than 5 minutes. Very friendly and helpful. Definitely impressed with the process!
Rick Rno problem getting into a truck at all fast and polite she was. very nice lady.
corey jA little confusing getting into parking lot, but guy came out and directed me to the parking spot. Very friendly he had a bit of trouble with his computer and I never did get a receipt but it sure could of been worse
Daryn HGreat facility, great service. Amazing staff that were very friendly and helpful. Overall we were very satisfied with our experience.
Patrick W | Expérience généraleKimberly is amazing. Always polite and upbeat. The facility has secure access to your unit.
Trent Y | Expérience généraleWill definitely rent there again in the future. The place is very clean and the manager Kimberly is very knowledgeable and helpful.
James M | Expérience généraleOverall everything went smoothly except your credit card machine froze up and the attendant did his best to rectify the situation but it took some time .
Jo AAfter hours pick up need clear instructions.
Aleksandr VWonderful staff - so helpful and accommodating! We plan to use them next summer as well! We couldn't have been happier with the experience.
Heather R | Expérience généraleI recommend this storage facility
JONATHAN H | Expérience généraleKimberly was super helpful and we were very happy with this storage facility! We would definitely recommend your business to any of our colleges!
David E | Expérience généraleVehicle was ready for me to pick up, everything went smoothly. Friendly customer service.
Donna JThey were amazing and very accommodating!
Alex ( | Expérience généraleThe most helpful, nicest and knowledgeable staff I have come in contact with in any such facility. Out of 1 to 10, they get a 10+. I will happily recommend this facility to anyone who asks.
Linda S | Expérience généraleJennifer was very helpful and very knowledgeable what she does around there she’s a good manager thank you
BRUCE H | Expérience généraleAt the time of booking, We were told by a customer service agent on the phone that we could drop off the truck in Monroe WA when finished, we ended up having to drive 45 minutes to Everett instead. They were fast and friendly checking us in. We were on our way home in five minutes.
Don MSuper easy check out and in. Personable, friendly staff
jodene mThere was a big issue with finding that my account had a free month of storage attached to it and it caused a big issue and made me have to return the uhaul later. I was then charged for an extra day and had to ask for a refund to get everything fixed.
Kran WKimberly, the manager, was always friendly, seem to enjoy her work, very professional and experienced!
Toni H | Expérience généraleShe was very friendly and got me in and out quickly!I was traveling 1000miles and had nothing but problems with the truck it's self a few times thought I was going to be stranded in the middle of no where without service but I made it!!
BEAU JMy experience with NorthPoint Storage was really terrific. Manager Kimberly and employee Matt were so helpful and friendly. They were always responsive, knowledgeable and personable. I would highly recommend this storage business! They were wonderful!
Karen E | Expérience généraleBest storage facility I have used! Very reasonable with prices!!
Michelle T | Expérience généraleHonest and professional. Great people.
STEVEN V | Expérience généraleKind people, clean facility, convenient. And well stocked office, they had everything I needed for my storage needs.
Gail B | Expérience généraleNo comments for improvement! Kimberly did a wonderful job helping us. Location is well marked and trucks are easy to find
Spenser EWe will definitely be back the spring when our college student comes home for the summer.
Jeni G | Expérience généraleKimberly Scherer was great to work with. Very quick to respond to emails and super nice and accommodating. The facility was great and perfectly met our storage needs.
Tray C | Expérience généraleIt was impossible for me to use the app and I had very little choice since this location is not open on sundays
KIMBERLY AKimberly was the best and nicest person serving us at over 6 different locations. She is amazing.
DAVID JGreat experience and truck was clean and had a smooth ride.
LAUREN SCustomer service exceptional
LINDA GPersonnel stated that they were not able to help with anything even though my experience was sub par. And knowing that I returned the truck cleaner than I received it. Also had made notes of the things that should be checked before next driver.
April KThe gal at the office is awesome and very nice and helpful!
Julie L | Expérience généraleEven after 18 years, always treated like first time client, the best staff ever. Merci
RONALD H | Expérience généraleGood people to deal with. Always helpful.
John D | Expérience générale"excellent customer service".
Greg C | Expérience généraleVery happy
Steve S | Expérience généraleKimberley was so very helpful to me, especially being long distance, to rent my unit. Seemless - as well as the move out. Roger was there the day I moved in, and he was great as well. I would recommend to anyone!
Carol S | Expérience généraleNothing, I was happy to go here!
ARLENE FEverything went very smooth and wonderful! Very happy. Thank u
Leah PFast and easy. Very friendly staff.
Frank TYeah, how about be open. It was unattended at 11 am.
Theresa SA+
Joshua FA+
Joshua FA+
JOSHUA FKimberly is the Best !!!!
Nancy ROverall, the experience was a positive one with U-Haul. I think that it was a little overpriced though. I had the truck for 8 days and I paid $1 200 plus gas and extra mileage. That is more than a whole month of my mortgage payments. I think overall that's a little overpriced. The truck was clean it did run well. We had to have it so we paid.
ROBBERT WThe truck I rented had a problem that was not readily noticeable and did not show up until after I had it loaded, but it was resolved quickly and the rental agent was EXTREMELY helpful in clearing up some automatic charges that did not apply to me.
RICHARD AThe attendant/mgr was very nice and professional
SALLY KLady at this location was very helpful. But my overall experience with my both reservations was terrible. First off it took over four hours to make sure I would have equipment for our big move. I had to call UHUAL locations to physically verify that the equipment was on site. 800 UHUAL customer service on Friday 19, 2020 dropped phone call and didn't call back at all. Was very rude. At the actual location, a lady didn't know what she was doing when renting UHUAL 20' truck with a tow dolly. She didn't go over any policies for truck, didn't offer insurance,didn't offer to inspect trcuk with us. I had to take pictures before we left. Tow Dolly wasn't properly attached to truck and had to tighten. The truck smelled and wasn't clean. We also had to drive over 60 miles round trip out of our way to pick up truck and tow dolly. And then had to drive another 20 minutes to pick up second dolly when it all could have been at same location for both of my reservations. Uhaul made our moving experience terrible. I would never recommend Uhual to any person moving and personally will never use them again! I want a partial refund. It is also not my responsibility as a "CUSTOMER" to move UHUAL equipment around to different locations. We Requested both reservations to be dropped off at same location, and it somehow changed during our trip. Becky customer service manager was the only help and non-rude employee. She deserves recognition for trying to resolve UHUAL issues. 800 number is annoying to have to wait for hours to get an issues resolved.
alex BI was on time returning the trailer. I spent 20 minutes in the parking lot on a Sunday trying to get through the return process online and the website had issues. I ended up being 22 minutes late for the return and got charged another full day. No cool!
Alan YI was never told to use my cell phone to check that the vehicle was OK before I left or that I should use my cell phone to check back in when I returned the vehicle after hours. I was only told to drop the keys in the key slot. It would be good to let people know they are expected to do this. Everything was fine but just thought you should know.
Theresa DSee above.
Randal LWonderful customer service. Quick and easy to pick it up and drop it off, especially during the Covid 19 epidemic.
Joseph SIt was great service! Keep on the good work
Panshak DAbsolutely excellent service. I have not comments on any improvement and would definitely recommend it to others.
Marcella BEverything is clean and well organized at this location. I also rented a storage unit until I was ready to move. Kimberly, the property manager, is very sweet and helpful. This location had everything I needed for my move. The truck handled very well and was clean. I will be using their services again.
Ilan RThe lady that helped me was awesome and very helpful! What a great experience.
David NLets see if anyone actually reads these reviews... Ronnie James Dio From Wikipedia, the free encyclopedia Jump to navigationJump to search Ronnie James Dio Ronnie-James-Dio Heaven-N-Hell 2009-06-11 Chicago Photoby Adam-Bielawski.jpg Dio performing in Chicago in 2009 Born Ronald James Padavona July 10, 1942 Portsmouth, New Hampshire, U.S. Died May 16, 2010 (aged 67) Houston, Texas, U.S. Resting place Forest Lawn Memorial Park, Los Angeles Occupation Singersongwriterrecord producer Years active 1957-2010 Home town Cortland, New York, U.S. Spouse(s) Loretta Berardi (m. 1963)[1] Wendy Gaxiola (m. 1978?-?1986)[2] Children Dan Padavona (adopted) Musical career Genres Heavy metalhard rockblues rockdoo-wop (early)[3]rockabilly (early)[4] Instruments Vocals Labels AtlanticDeccaDerbyEagleEpicI.R.S.JiveKappLawnLineMCAMGMParkwayPolydorPurpleRepriseRhinoRoadrunnerSafariSanctuarySpitfireStatesideVertigoWarner Bros. Associated acts Black SabbathDeep PurpleDioDoroElfKerry LivgrenHear 'N AidHeaven & HellThe RodsQueensrycheRainbowRoger GloverAndreas Kisser Website ronniejamesdio.com Ronald James Padavona (July 10, 1942 - May 16, 2010), known professionally as Ronnie James Dio or simply Dio, was an American heavy metal singer-songwriter and composer, and was also known for popularizing the sign of the horns in heavy metal. He fronted or founded numerous groups throughout his career, including Elf, Rainbow, Black Sabbath, Dio, and Heaven & Hell. Though his parents were from Cortland, New York, Dio was born in Portsmouth, New Hampshire, where his family resided for his father's service in the U.S. Army during World War II; they soon returned to Cortland. Dio's music career began there in 1957 as part of the Vegas Kings (later Ronnie and the Rumblers). In 1967, he formed the rock band Elf, which became a regular opening act for Deep Purple. In 1975, Deep Purple guitarist Ritchie Blackmore founded the band Rainbow and hired Dio to be his lead singer where the band released three studio albums. Dio quickly emerged as one of heavy rock's pre-eminent vocalists. In 1979, Dio replaced Ozzy Osbourne as Black Sabbath's lead singer and appeared on three studio albums with the band which met with success: Heaven & Hell (1980), Mob Rules (1981) and Dehumanizer (1992). In 1982, he left the band to form the band Dio, with two albums certified platinum by RIAA. In 2006, he founded the band Heaven & Hell with ex-bandmate Tony Iommi. Dio was diagnosed with stomach cancer in 2009, from which he died the following year. Dio is regarded as one of the greatest and most influential heavy metal artists of all time.[5][6] He is known for popularizing the "Metal Horns" hand gesture in metal culture and his medieval-themed song lyrics.[7][8] According to a version provided by the singer himself,[9] the act derives directly from the classic Italian apotropaic gesture, which his grandmother usually did. Dio had a powerful, versatile vocal range and wa
Joseph KKimberly was very friendly and helpful.
Gordon CGreat place! Never had any issues in the year I rented!
DESANEE L | Expérience généraleGreat facility. Affordable and secure. The staff is excellent to work with.
BRAD V | Expérience généraleI enrolled in autopay so I didn't have much interaction with staff, but when I did they we're always very nice and helpful. Only reason I left is I finally got a place big enough for all my stuff.
MICHAEL Z | Expérience généraleKimberly was awesome! Very helpful and friendly! Merci.
KIMBERLY A | Expérience généraleFrom the first time I walked in to arrange for storage I was impressed with North Point Mini Storage, and Kimberly in particular. I would use North Point again and recommend it to anyone..
TOM F | Expérience généraleUnderstanding that storage units are a necessity/ luxury expense I felt like this particular prooerty is a bit over priced. Too many rate increases for what you get.
CLARK E | Expérience généraleWould not hesitate to refer North Point to anyone
MITCHEL M | Expérience généraleGreat storage facility.Kimberley is always friendly and helpful to all your needs.would recommend this place.
Sue H | Expérience généraleGreat staff and facility! I would definitely recommend!
TERRY G | Expérience généraleGreat Facility.
TERRI C | Expérience généraleGreat service and wonderful staff
LARINDA W | Expérience généraleIt provided what we needed.
STEVE C | Expérience généraleThe staff was always so friendly and helpful.
DUSTIN A | Expérience générale