Easily the best experience I've ever had with a truck rental. Was supposed to pick up my 26' truck at another location, but at pickup time it was not available. Was told I needed to drive 45 minutes to this location. I was at first upset by this fact, but this Uhaul location made the trip worth it! He made everything right. Again, best experience ever. Thank you!!
Joel G.
Customer Reviews for North Towne Village Rental & Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Bob is his name and he is freaking amazing I would rather use a different word but that's the one I got if you ever need A u haul if you ever are moving call him don't let anybody tell you anything else call him immediately if you're ever moving dude is amazing there isn't enough words to describe how happy I was
david M.Nice guy. Had equipment needed and super helpful and had his shit together.
christy E.Easy to rent this. Great customer service.
Corinna L.Bob was Wonderful
amy B.Bob always does a great job no complaints
Steve K.Bob is a great guy. He is helpful and friendly. This is a good location to get U-haul equipment.
shane M.Great service, good location
robert B.make sure the trailer is clean
Bruce T.Excellent. Professional. Friendly. Thank you.
diana M.I was not given the access code for the key box. My pick up time was 0530. After spending a ridiculous amount of time on the phone with uhaul, I finally got the keys at 0645. It had a 1/4 I picked up uhaul 10 miles from where I was moving out of. I then drove 24 miles to a gas station in Warrens WI. I put $ 70 in. Which brought it to 3/4 full. I have the reciept. I drove 238 miles to my destination in Kenosha. The uhaul was returned a day early. Sunday before 5 p.m. The 1st uhaul place said they were full. We were directed to a different place. That place was also full. But, we left it there anyway. I was charged an extra 300.66. Charges were for returning it late. It wasnt due until monday. I was charged for going over my mileage, I did not go over. I was charged 175 for gas. I am being told I started at 3/4 of a tank. I did not. Uhaul sucks.
Kachina S.Bob was very pleasant to talk to and helpful. He discussed the equipment we would need to have while on the phone, so we had the proper hitch ball and light plug. Bob was very thorough and took time to explain things as he hooked the trailer to our truck. He went over the proper use and features of the tow dolly. Return was very simple and no hassle also. Will definitely use this dealer again.
tom N.Service was absolutely great
Shelly E.The truck was filthy, drink spilled in the cup holder and on the floor. Dirt covering the floor of the cab. The fuel was at less than a quarter tank. I reserved a 26' truck after talking to the owner at this location but the day before the rental was told by U-Haul the only available truck was a 20'.
Scott M.Great owner operator. Helpful, early, polite.
Todd C.This is for Uhaul about reservations. We reserved a trailer 2 weeks in advance and were surprised and concerned to see our pick up location in Madison, WI, which is over 2 hours from our house and from our requested location of Arcadia, WI. When I called Uhaul, I was assured that we would pick up in Arcadia. We had no assurance until the day before pick up that we could pick up in a nearby location of Black River Falls, WI. It was hard to plan when the pick up location was not certain. Please don't leave people in limbo. Please verify the location sooner and do not list the pick up at a place that is 2 1/2 hours away from the requested.
Virgil D.I just can't find my receipt
Mike H.Very happy with experience
Steve K.No improvement needed! The guy was so accommodating, informative and helpful, and the equipment was clean and everything we were expecting and counting on. The service was quick as well - So thankful!
Caroline L.Bob is fantastic. Very accommodating and friendly. Gone to him for rentals twice and never been dissatisfied.
Tyler S.Bob was the most rude person I've meet. Poor customer service!!!
Nathan L.Fast, easy pick-up.
Paul H.The person at the location was great and explained everything perfectly.
Chad S.Keep it up every one was helpfull and friendly
Richard H.Bob is a GREAT DEALER. Went above and beyond to help me out. Great truck, price, and customer service.
bruce J.Great person to deal with. Will rent again when needed.
jeremy A.All was good and smooth
jesse H.Truck well maintained but bare bones crank windows vinyl seats no side door storage but it got me there and back
thomas P.Happy with my experience
STEVEN K.Everything was great. Bob was so kind and took time explaining everything to me. He's the best!!!
sara M.Everything was very good - no improvement necessary !
herb N.none
Gerry F.The gentleman we worked with was SO pleasant. He definitely went above and beyond to meet our needs. Would choose him again if we needed to. Merci.
Teri S.Thank you, Bob. Exceptional service!
dave O.Friendly and helpful
amy K.Nothing Bob was very easy to work with and had excellent service and helped with everything that i had questions about
chris E.Bob 100 % runs a top-notch organization!!! Seriously - this is a wonderful, wonderful operation. He is accommodating, goes out of his way, even, for his customers. Our 1st experience was so great, we used him again for a 2nd one, had to change plans last-minute due to an emergency, and he was 100 % accommodating. Recommended wholeheartedly, and feel free to use my name! ~Chris Odeen
chris O.Tell the owner to have better manners. He was rude & condescending.
LISA H.Bob was VERY accommodating, and arranged for us to pick up our truck early, because of vacation plans he had pending. 100 % pleased, using him again in a week!
chris O.The owner there was great. He found an issue with my reservation and fixed it immediately. There was also an issue with Uhaul's payment service and he didn't make us wait two hours for payment to go through. He called back to let me know when it did.
Shandra P.