Évaluations des clients O Tooles

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de O Tooles

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Mark K.
Évaluation :

They were having an event. There must of been over 100 motorcyclists. Very distracting.

Michelle D.
Évaluation :

I had problems with the lock, the lock was corroded and I had a very hard time trying to open the lock, had to go inside and ask one of the guys to open it for me

GREGORYA B.
Évaluation :

Drop off date was Monday, they are closed Sunday and monday. I had a funeral on Monday and I had to drop off my daughter at 8;30 am. I got a very nasty and intolerable phone call telling me I had to drop off the trailer at 9L00 am Monday morning. When I told her I could not drop it off at 9;00 but it would be there at 10:00 she got all huffy and and explained why I would be fined if it was not there at 9:00. The more I tried to explain this the more pissed off she got. I asked her not to upset a customer but she ended up really pissing me off. I would weekends and this weekend I had the wake to go to so I was stressed out and I had to drive 2 hours to the wake but I managed to get the trailer there on Sunday, they were closed. . I took four photos but you do not have a way for sending photos from phone to phone as this is the only way I can do that. My phone does not send emails. Very frustrating. I was left with a very bad taste in my mouth because of the confrontation with your caller. Because the drop off place was closed I had to unhook the trailer myself and I had just had back surgery and was scheduled for shoulder surgery in a few weeks. I was not expecting that. I had someone to help me Monday morning but not Sunday. The staff on the phone after the initial contact person from hell was very helpful and patient.

Virginia S.
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy L.
Évaluation :

Contactless pickup. Convenient location. No issues.

MEIR L.
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Le client n'a pas laissé de commentaire.

michael M.
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Return to this location was not ideal. They were closed when I returned the truck and trailer. The website would not recognize my contract number or phone number. I called and got a representative who was clueless. Then I called again and got someone who said I am returned on time and I was all set. Then the drop off location charged me a late day fee for the truck and trailer. I called and had to call again and was told it was a mistake and I would be refunded. How does this happen in 2020? Make it better U-Haul,,,please!!!

Bogdan D.
Évaluation :

Le client n'a pas laissé de commentaire.

albert S.
Évaluation :

O Tooles staff were friendly and very helpful

Gary K.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

Jose D.
Évaluation :

Nothing against this location, but it is not where I wanted to pick up my equipment. It was inconvenient and 40 miles away from where I picked up my truck. Again, reps were helpful and courteous, but location was a burden to my move.

XAVIER R.
Évaluation :

Le client n'a pas laissé de commentaire.

jorge E.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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