Customer Reviews for O Tuck Supply
(Concessionnaire U-Haul dans le voisinage)

164 évaluations

831 Wise St   Water Valley, MS 38965
(Hwy 7)

(662) 473-0172

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 5h30 pm
  • Sam : 7h am à 12h am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(662) 473-0172

831 Wise St
Water Valley, MS 38965
(Hwy 7)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 5h30 pm
  • Sam : 7h am à 12h am
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Your trucks aren't very good. Mine was out of alignment significantly.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma P. 
Évaluation :
5

Excellent service. Very quick in and out.

Rhesa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kassy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Your 1-800-go uhaul number leaves a lot to be desired. I had two separate uhaul rental contracts within a week of each other, and there was cause with both contracts for me to call uhaul for further clarification both before the pickup date and when dropping off the equipment. I would go so far as to say that those in the upper echelon of the uhaul corporation have little or no experience of calling their own 1800 go uhaul number for assistance. As an exercise, I highly recommend that those in charge do so, in order that the system can be improved. On at least four separate occasions when awaiting a ‘call back' due to the waiting time being in excess of 50 (fifty) minutes, the automated call back disconnected the call before I had a chance to speak with an agent, resulting in another 50+ minute wait. Across the two rentals, approximately 4 (four) hours of my time was wasted trying to get in touch with Your company about Your equipment. This is unacceptable, and I was not compensated for my time. I fully understand that your corporation is a busy one, and at peak times, it will involve a wait, but some of my delay was not during peak times, and this could be remedied by having more agents available to assist customers. I voiced my frustration with the pickup location manager for my second contract and asked if they, as a uhaul dealer location, had a special number that they could phone and get through quicker, and they said, “no, we have to use the same 1-800 number that you use, and it can be very frustrating, and sometimes the uhaul staff on the other end of the call are impolite and/or unhelpful”. I have other issues specific to my first contract that I would be happy to discuss, if a uhaul customer service manager would like to learn more about how they might make small changes to improve the uhaul customer experience. Rental contract 84105408. Thanks, JL

Joe L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Bien

JOHN R. 
Évaluation :
5

Dropped off truck on Sunday when business was closed but left key in drop box as instructed.

JOSEPH G. 
Évaluation :
5

S.O.

Seungho R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Outside of my horrible experience with uhaul, this location was great and the lady there was extremely kind and helpful.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradford T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

The staff was very helpful and communication was great. I would rent again from this location!

John O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh Q. 
Évaluation :
2

When we went to pick up our trailer they did not have it and we were told we had to drive approx. 30 minutes to pick it up at a different location. We were under tight schedule restraints and this was not acceptable. What's the use of making a reservation?

RONALD S. 
Évaluation :
2

I had ask for a pick up in Oxford, not Water Valley.... The person in the build was not that inviting. I also paid for the truck online and when I arrived to the store the person informed me that I had to pay and additional $58 for insurance which I believed I had paid online. If I had to rent another truck it would not be from her and U-Haul again. The truck had cigarettes' ash on the floor board. After yesterday move I am closing my account and if needed in the future I will look for another carrier...

Hugo J. 
Évaluation :
5

Nothing: Very cordial customer service, helpful in every way!

Margaret W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
3

The truck had issues with the tire sensor and gave false readings of an issue with the tires. These false reading caused many stops on the journey to check the tires to determine that all was OK.

HAROLD W. 
Évaluation :
5

Will be using your services again in the future

Jesse Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
1

The store has an awful smell. The first transport was connected however the belt was not attached. We had to unhook and change equipment. Why was this equipment in service??? The second transport was connected. The person assisting with the transport hook up should be familiar with attaching the belt to the tires if they are serving as a vendor for UHaul. They represent your company which means they should have training classes on how to do a complete trailer hookup. The belt that was attached by the vendor to My car tires were completely undone when I arrived at my location in Hattiesburg, MS. I was distraught at the thought that I could've died or caused a horrific accident! My car is brand new and the rubber fender was torn on both sides however luckily it is what saved the car from dislodging from the trailer!! I am completely dissatisfied with UHaul. I have used you all before but this whole experience was a upsetting. When I picked up my 20ft truck, they didn't have the dollies that I ordered stating they haven't had them in 6 months. Why does the website allow me to order them only to find out on the day of pick up that the item is not available. I have very heavy furniture. Completely dissatisfied and My brand new car needs to be repaired. I have only had it for 30 days. How do I file a claim with your company for repair? 228-239-1108

FALENA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

They need someone to maintain the equipment

Dewey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyrone H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy W. 
Évaluation :
5

O'Tuck is wonderful and so helpful!!! Owner is great.

Kathy W. 
Évaluation :
5

I have used it twice and had the same problems with the trailer. The lights don't work!

DIANNE W. 
Évaluation :
5

Everything was clean and full of gas. The owner an manager was polite and outgoing. I recommend renting a Uhaul if around Summit MS, give Al's Garage &Fireworks

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana G. 
Évaluation :
5

Great location with lots of parking and helpful information

Curtis W. 
Évaluation :
5

Everything was great

Tanya W. 
Évaluation :
5

The uhaul reps in water valley were GREAT! Fast, reliable, helpful and sooo nice !! Would recommend anyone driving here to rent!!!

Stacy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
5

Person at location was very nice and personable. She was having problems with UHaul computer system setting up the rental. It took a bit of time which she was very apologetic for. Service and equipment condition was excellent.

EDDIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will R. 
Évaluation :
5

Love Debbie and O'Tuck. Great personalized service. Extremely accommodating. Fortement recommandé!

Kathy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Try to have rental truck closer to renters requested location. We had to drive 60 miles round trip for pick up. The Water Valley location assistant was extremely nice and very helpful.

Clayton D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yocamma J. 
Évaluation :
3

Roof leaked damaging furniture. Power outlets did not work. Back of truck was not clean

Johnny R. 
Évaluation :
2

The personnel at the location itself verbally gave me a drop of location, and then the text I received from the Uhaul number was different, and 45 minutes away. The verbal she gave for a drop off location did not exist, or rather was not a Uhaul rental/dropoff location so I had to drop it off at a separate Uhaul location found through google.

Austin M. 
Évaluation :
5

I all ways enjoy dealing with uhaul. Thanks, Terry Knope

terry K. 
Évaluation :
1

Numerous of Dogs barking and growling when you pull up and walk to door. They're all over the store while you there but I admit the owner has them trained well Just doesn't think dogs should be all over the store because not all customers would be okay with that.

Nicolette G. 
Évaluation :
4

Rien

Lee Ann Y. 
Évaluation :
5

Excellent customer service!

Shalondia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lynne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
3

I declined the SafeMove coverage and I was still charged for it and I returned my truck back on July 4th and I'm still being charged THREE days for only one day and after calling into support, I'm told I'm being charged three days because it was an EIGHT hour rental. I was never asked a time limit when I called to reserve and I said a ONE DAY rental. Will NEVER use U-Haul again and I've been using them for 10 years now.

Haley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte S. 
Évaluation :
4

Original pickup was Hwy 6. Oxford, MS Water Valley was VERY NICE, but we were forced to drive 52 miles round trip because of being hung-up on and told Hwy 6 was closed. This was reported to dispatch and nothing has been done. ORDER 855- 21090 NAME on order- my daughter April Garrett Mother hung up on is Marsha Garrett.

april G. 
Évaluation :
2

The trailer was not properly connected to the car. Also, I was suppose to get 28 blankets which she did not have, but charged me for anyway. The individuals need to be trained on how to connect a trailer and the lights properly.

Sheryl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy W. 
Évaluation :
5

Outstanding service!

KATHY W. 
Évaluation :
3

Your website instructions state a tow dolly must be inspected by Uhaul prior to use. The dealer didn't even know how to hook up a car. It was fine as I knew what to do, but your instructions and the dealers knowledge didn't align. Nice lady though and helpful. Also honest about not knowing what to do.

Erik H. 
Évaluation :
1

The truck was given to us with MANY undisclosed but known issues. One of which even delayed our move. I won't go into a ton of details but the cargo door got jammed by the lever and had to wait for someone to come fix it, driver door sounded like it would fall off at any moment, tons of damage to outside of vehicle, radio didn't work, air knobs were whacky. Shifts so hard it nearly tosses you through the windshield. Just terrible and not even the location I requested.

Tori M. 
Évaluation :
3

Place smelled horrible and had to wait 20 min. for someone to open up @ 1 PM.

melanie H. 
Évaluation :
4

Nothing comes to mind. Representative was friendly and equipment was in excellent condition.

Phillip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOYLE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CATHY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
4

Meeting the lady at this location and the dlightful courtesy and efficiency was so fast helpful she made the xtra miles I had to drive from Oxford worrh while. Thank you Big Daddy G

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

Very helpful. The original drop off location was full and turned us away. The Water Valley location was great to us and would recommend.

Catherine B. 
Non les évaluations ont été soumises pour cet établissement.

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