Le client n'a pas laissé de commentaire.
Mark S.
Customer Reviews for O Tuck Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Debbie and O'Tuck are fabulous!
Kathy W.It was fast and curtious.
ken D.No suggestions
Jim L.Nothing, I will highly recommend ol tuck supply to everyone. Very professional and courteous. Good folks to do business with.
Steve K.Ms Debbie connected with me prior to and made sure that everything was okay and that the service was still on. Once there they explained the contract so I understood everything. Thank you so much for an easy trip DJ
Donna J.Great experience!!!
kathy W.Have accurate listings for operating hours and equipment available9
Jim W.When I rented the vehicle I said upfront we may go a bit over the stated mileage. The guy where I rented it said " no problem that is just an estimate". Well, when I turned the vehicle in A FULL DAY EARLY I was charged $95 for going over the "estimated" mileage by only 86 miles! I would like to see that refunded please.
Philip S.For a little town.... GREAT service
liz S.Charged me extra without personal authorization!
cameron M.The owner is fabulous. So helpful and accommodating.
kathy W.Very friendly and accommodating!
Harry R.Owner was closed (at 1:45pm on a Saturday) and gate locked so I had to spend 45 minutes on the phone with Uhaul customer service to determine how to drop trailer off at this location. I was almost 2 hours early for returning equipment.
Keith D.I had a small disagreement with the contract but she is always helpful and ready to help me every week when I come to Pick my uhaul up
Dianne W.Very nice and helpful
MITCHELL I.Professional, courteous service by the U-Haul store owner. She even called me to confirm whether I was coming to pick up the truck.
Kaushik M.Nothing seamless operation
pat M.Debbie went above and beyond to insure my equipment was available at the time needed. I will always rent from her.
Milton J.Was terrible on gas
Tikeria H.Everything was perfect. Awesome customer service. Greeted with a great attitude and determination to get you rolling. Overall Awesome Experience !
Makario H.The owner is wonderful and very helpful. Awesome place and employee.
Buddy E.Debbie was great to work with. She went out of her way to streamline the rental experience and even found me some storage. The truck was clean and ran smooth. I will have the option to rent closer to Oxford in the future but will choose to drive a little to get a great experience like I did at O'Tucks. Thanks Debbie.
ROBERT D.Great service. No improvements needed
Brenda M.Great service
Richard G.She stayed late just for me! Could not ask for nicer service!
JARED R.I can't say enough positive things about this location. She was absolutely the most wonderful person I have ever worked with. She was incredibly respectful and so helpful. She is a true gem in your business!
Reba D.This is a great location to rent a UHaul. Large inventory of rentals from trailer to trucks.
Janet M.I was redirected to O Tuck Supply after the trailer in Sardis was not fit for the road. The selection here was good and the trailer in good shape.
Paul R.extremely easy pick up, organized and met with friendly smile
Marla A.I had a reservation to pick up a trailer in Oxford, MS, then a few days before my pick-up I was given a different location about 30 miles from Oxford. The day before my scheduled pick up I called the new location only to find out that they did not have any equipment to rent. The corp Uhaul rep told me to call a different location as they showed that they had equipment to rent and thankfully they did - Very stressful event having call around to find my own trailer.
Harlin B.Lights on trailer were not working properly
Arne D.It was a very old and beat up trailer. Inside was clean
Carlton C.Nothing for U-Haul to improve upon. I just would like to say I greatly appreciate it the customer service that I received from Debbie at this U-Haul location. She even took time out to call me and check on me since I was travelling almost 900 miles from Mississippi back to Virginia. It's professional, caring, and friendly customer service like that that made me go back to the folks in my neighbourhood in Mississippi and tell them if they ever need moving services to go to Debbie down in water Valley Mississippi.
Cynthia B.Store owner is always kind and helpful
Rhesa H.This location was a totally different. The lady was so nice and understanding. you could tell that she takes pride in serving her customers. We would definitely use her location again.
Taylor L.They were great and they were very good at unhooking the trailer and were on the ball when I pulled in the facility they met me before I got out of the truck. That is very good to have a employee like that.
BRIAN F.Your trucks aren't very good. Mine was out of alignment significantly.
Joseph C.Excellent service. Very quick in and out.
Rhesa H.Your 1-800-go uhaul number leaves a lot to be desired. I had two separate uhaul rental contracts within a week of each other, and there was cause with both contracts for me to call uhaul for further clarification both before the pickup date and when dropping off the equipment. I would go so far as to say that those in the upper echelon of the uhaul corporation have little or no experience of calling their own 1800 go uhaul number for assistance. As an exercise, I highly recommend that those in charge do so, in order that the system can be improved. On at least four separate occasions when awaiting a ‘call back' due to the waiting time being in excess of 50 (fifty) minutes, the automated call back disconnected the call before I had a chance to speak with an agent, resulting in another 50+ minute wait. Across the two rentals, approximately 4 (four) hours of my time was wasted trying to get in touch with Your company about Your equipment. This is unacceptable, and I was not compensated for my time. I fully understand that your corporation is a busy one, and at peak times, it will involve a wait, but some of my delay was not during peak times, and this could be remedied by having more agents available to assist customers. I voiced my frustration with the pickup location manager for my second contract and asked if they, as a uhaul dealer location, had a special number that they could phone and get through quicker, and they said, “no, we have to use the same 1-800 number that you use, and it can be very frustrating, and sometimes the uhaul staff on the other end of the call are impolite and/or unhelpfulâ€. I have other issues specific to my first contract that I would be happy to discuss, if a uhaul customer service manager would like to learn more about how they might make small changes to improve the uhaul customer experience. Rental contract 84105408. Thanks, JL
Joe L.Bien
JOHN R.Dropped off truck on Sunday when business was closed but left key in drop box as instructed.
JOSEPH G.S.O.
Seungho R.Outside of my horrible experience with uhaul, this location was great and the lady there was extremely kind and helpful.
Matthew S.The staff was very helpful and communication was great. I would rent again from this location!
John O.When we went to pick up our trailer they did not have it and we were told we had to drive approx. 30 minutes to pick it up at a different location. We were under tight schedule restraints and this was not acceptable. What's the use of making a reservation?
RONALD S.I had ask for a pick up in Oxford, not Water Valley.... The person in the build was not that inviting. I also paid for the truck online and when I arrived to the store the person informed me that I had to pay and additional $58 for insurance which I believed I had paid online. If I had to rent another truck it would not be from her and U-Haul again. The truck had cigarettes' ash on the floor board. After yesterday move I am closing my account and if needed in the future I will look for another carrier...
Hugo J.Nothing: Very cordial customer service, helpful in every way!
Margaret W.The truck had issues with the tire sensor and gave false readings of an issue with the tires. These false reading caused many stops on the journey to check the tires to determine that all was OK.
HAROLD W.Will be using your services again in the future
Jesse Y.The store has an awful smell. The first transport was connected however the belt was not attached. We had to unhook and change equipment. Why was this equipment in service??? The second transport was connected. The person assisting with the transport hook up should be familiar with attaching the belt to the tires if they are serving as a vendor for UHaul. They represent your company which means they should have training classes on how to do a complete trailer hookup. The belt that was attached by the vendor to My car tires were completely undone when I arrived at my location in Hattiesburg, MS. I was distraught at the thought that I could've died or caused a horrific accident! My car is brand new and the rubber fender was torn on both sides however luckily it is what saved the car from dislodging from the trailer!! I am completely dissatisfied with UHaul. I have used you all before but this whole experience was a upsetting. When I picked up my 20ft truck, they didn't have the dollies that I ordered stating they haven't had them in 6 months. Why does the website allow me to order them only to find out on the day of pick up that the item is not available. I have very heavy furniture. Completely dissatisfied and My brand new car needs to be repaired. I have only had it for 30 days. How do I file a claim with your company for repair? 228-239-1108
FALENA B.