Dropped off truck on Sunday when business was closed but left key in drop box as instructed.JOSEPH G.
Customer Reviews for O Tuck Supply
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Water Valley, MS 38965
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 5h30 pm
- Sam : 7h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joseph K.
Outside of my horrible experience with uhaul, this location was great and the lady there was extremely kind and helpful.Matthew S.
Le client n'a pas laissé de commentaire.JACK C.
Le client n'a pas laissé de commentaire.Bradford T.
Le client n'a pas laissé de commentaire.Kevin H.
The staff was very helpful and communication was great. I would rent again from this location!John O.
Le client n'a pas laissé de commentaire.Annette C.
Le client n'a pas laissé de commentaire.Stephanie C.
Le client n'a pas laissé de commentaire.Josh Q.
When we went to pick up our trailer they did not have it and we were told we had to drive approx. 30 minutes to pick it up at a different location. We were under tight schedule restraints and this was not acceptable. What's the use of making a reservation?RONALD S.
I had ask for a pick up in Oxford, not Water Valley.... The person in the build was not that inviting. I also paid for the truck online and when I arrived to the store the person informed me that I had to pay and additional 58,00 $ for insurance which I believed I had paid online. If I had to rent another truck it would not be from her and U-Haul again. The truck had cigarettes' ash on the floor board. After yesterday move I am closing my account and if needed in the future I will look for another carrier...Hugo J.
Nothing: Very cordial customer service, helpful in every way!Margaret W.
Le client n'a pas laissé de commentaire.Jacqueline H.
The truck had issues with the tire sensor and gave false readings of an issue with the tires. These false reading caused many stops on the journey to check the tires to determine that all was OK.HAROLD W.
Will be using your services again in the futureJesse Y.
Le client n'a pas laissé de commentaire.JAMES D.
The store has an awful smell. The first transport was connected however the belt was not attached. We had to unhook and change equipment. Why was this equipment in service??? The second transport was connected. The person assisting with the transport hook up should be familiar with attaching the belt to the tires if they are serving as a vendor for UHaul. They represent your company which means they should have training classes on how to do a complete trailer hookup. The belt that was attached by the vendor to My car tires were completely undone when I arrived at my location in Hattiesburg, MS. I was distraught at the thought that I could've died or caused a horrific accident! My car is brand new and the rubber fender was torn on both sides however luckily it is what saved the car from dislodging from the trailer!! I am completely dissatisfied with UHaul. I have used you all before but this whole experience was a upsetting. When I picked up my 20ft truck, they didn't have the dollies that I ordered stating they haven't had them in 6 months. Why does the website allow me to order them only to find out on the day of pick up that the item is not available. I have very heavy furniture. Completely dissatisfied and My brand new car needs to be repaired. I have only had it for 30 days. How do I file a claim with your company for repair? 228-239-1108FALENA B.
Le client n'a pas laissé de commentaire.Lonnie H.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.John C.
They need someone to maintain the equipmentDewey P.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.Tyrone H.
Le client n'a pas laissé de commentaire.Liz W.
Le client n'a pas laissé de commentaire.Kathy W.
Le client n'a pas laissé de commentaire.Kathy W.
O'Tuck is wonderful and so helpful!!! Owner is great.Kathy W.
I have used it twice and had the same problems with the trailer. The lights don't work!DIANNE W.
Everything was clean and full of gas. The owner an manager was polite and outgoing. I recommend renting a Uhaul if around Summit MS, give Al's Garage &FireworksDavid J.
Le client n'a pas laissé de commentaire.Jeremy V.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Ana G.
Great location with lots of parking and helpful informationCurtis W.
Everything was greatTanya W.
The uhaul reps in water valley were GREAT! Fast, reliable, helpful and sooo nice !! Would recommend anyone driving here to rent!!!Stacy P.
Le client n'a pas laissé de commentaire.Mark C.
Le client n'a pas laissé de commentaire.Jeff D.
Person at location was very nice and personable. She was having problems with UHaul computer system setting up the rental. It took a bit of time which she was very apologetic for. Service and equipment condition was excellent.EDDIE H.
Le client n'a pas laissé de commentaire.Elizabeth W.
Le client n'a pas laissé de commentaire.Will R.
Love Debbie and O'Tuck. Great personalized service. Extremely accommodating. Fortement recommandé!Kathy W.
Le client n'a pas laissé de commentaire.Perry R.
Le client n'a pas laissé de commentaire.Sean R.
Le client n'a pas laissé de commentaire.Anthony W.
Le client n'a pas laissé de commentaire.Gary J.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Jason P.
Try to have rental truck closer to renters requested location. We had to drive 60 miles round trip for pick up. The Water Valley location assistant was extremely nice and very helpful.Clayton D.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Sarah D.
Le client n'a pas laissé de commentaire.david W.
Le client n'a pas laissé de commentaire.Yocamma J.
Roof leaked damaging furniture. Power outlets did not work. Back of truck was not cleanJohnny R.
The personnel at the location itself verbally gave me a drop of location, and then the text I received from the Uhaul number was different, and 45 minutes away. The verbal she gave for a drop off location did not exist, or rather was not a Uhaul rental/dropoff location so I had to drop it off at a separate Uhaul location found through google.Austin M.
I all ways enjoy dealing with uhaul. Thanks, Terry Knopeterry K.
Numerous of Dogs barking and growling when you pull up and walk to door. They're all over the store while you there but I admit the owner has them trained well Just doesn't think dogs should be all over the store because not all customers would be okay with that.Nicolette G.
RienLee Ann Y.
Excellent customer service!Shalondia B.
Le client n'a pas laissé de commentaire.Richard I.
Le client n'a pas laissé de commentaire.LISA M.
Le client n'a pas laissé de commentaire.Rebecca L.
Le client n'a pas laissé de commentaire.lynne B.
Le client n'a pas laissé de commentaire.barry E.
Le client n'a pas laissé de commentaire.Lisa M.
I declined the SafeMove coverage and I was still charged for it and I returned my truck back on July 4th and I'm still being charged THREE days for only one day and after calling into support, I'm told I'm being charged three days because it was an EIGHT hour rental. I was never asked a time limit when I called to reserve and I said a ONE DAY rental. Will NEVER use U-Haul again and I've been using them for 10 years now.Haley G.
Le client n'a pas laissé de commentaire.Charlotte S.
Original pickup was Hwy 6. Oxford, MS Water Valley was VERY NICE, but we were forced to drive 52 miles round trip because of being hung-up on and told Hwy 6 was closed. This was reported to dispatch and nothing has been done. ORDER 855- 21090 NAME on order- my daughter April Garrett Mother hung up on is Marsha Garrett.april G.
The trailer was not properly connected to the car. Also, I was suppose to get 28 blankets which she did not have, but charged me for anyway. The individuals need to be trained on how to connect a trailer and the lights properly.Sheryl T.
Le client n'a pas laissé de commentaire.Christian P.
Le client n'a pas laissé de commentaire.Kirk K.
Le client n'a pas laissé de commentaire.Kathy W.
Outstanding service!KATHY W.
Your website instructions state a tow dolly must be inspected by Uhaul prior to use. The dealer didn't even know how to hook up a car. It was fine as I knew what to do, but your instructions and the dealers knowledge didn't align. Nice lady though and helpful. Also honest about not knowing what to do.Erik H.
The truck was given to us with MANY undisclosed but known issues. One of which even delayed our move. I won't go into a ton of details but the cargo door got jammed by the lever and had to wait for someone to come fix it, driver door sounded like it would fall off at any moment, tons of damage to outside of vehicle, radio didn't work, air knobs were whacky. Shifts so hard it nearly tosses you through the windshield. Just terrible and not even the location I requested.Tori M.
Place smelled horrible and had to wait 20 min. for someone to open up @ 1 PM.melanie H.
Nothing comes to mind. Representative was friendly and equipment was in excellent condition.Phillip M.
Le client n'a pas laissé de commentaire.dennis V.
Le client n'a pas laissé de commentaire.DOYLE W.
Le client n'a pas laissé de commentaire.CATHY J.
Le client n'a pas laissé de commentaire.Jerry M.
Meeting the lady at this location and the dlightful courtesy and efficiency was so fast helpful she made the xtra miles I had to drive from Oxford worrh while. Thank you Big Daddy GDavid G.
Le client n'a pas laissé de commentaire.Laura M.
Very helpful. The original drop off location was full and turned us away. The Water Valley location was great to us and would recommend.Catherine B.
Le client n'a pas laissé de commentaire.Scott W.
Awesome customer serviceJeff S.
Le client n'a pas laissé de commentaire.Vicki K.
I've filed a dispute because I've been overcharged and I booked a 15 ft truck in Oxford MS and UHAUL gave me a 26ft truck in Water Valley 21 miles away with NO furniture pads. WORST UHAUL EXPERIENCE EVER. Will never rent from UHAUL again.Julie A.
Le client n'a pas laissé de commentaire.ELIZABETH B.
May experience with Debbie at Water Valley pick was excellent....nothing else was. I was pulled over by police due to my trailer was reported stolen. After 30 min on roadside and frustrating calls to U-haul by the officer and myself, we finally decided U-haul was screwed up and just part ways.Mark L.
Le client n'a pas laissé de commentaire.Terica H.
Due to availability, had to pick up at alternate site, about 20 miles away -- had to request additional miles be added to rental. The rental site staff were very friendly and helpful, truck clean and well-maintained.Ann P.
Le client n'a pas laissé de commentaire.Robert H.
I am not satified with how everything was charged. I wasn't explained about they charged me 99,00 $ dollars for the truck and insurance and when we got back there was a mileage charge of 63 $. 00. I think that was too high to just rent a truck for a couple of hours and didn't go out of the state. Price need to be lowered!zella H.
After requesting a pick up in Oxford, Mississippi and flying into Oxford via a private flight I was required to rent a vehicle and drive with a friend to Water Valley 25 miles SOUTH of Oxford. This was a 50 mile round trip that I had no plans in making, had no desire in making and put me behind in schedule by almost 2 hours. I am NOT pleased.Mark W. H.
The U-Haul had a overbearing smell of animal feces and the truck had a very hard pull to the right. Keep the trucks serviced and clean.PATRICIA G.
Avoid this location if you are allergic to dogs! There were at least 4 small dogs at this location running around and barking at customers, I think they belonged to the owner.Benjamin D.
the other near places are worseWINIFRED H.
This location was EXCELLENT. My issue was with U-Haul reservation department. I was given a truck 40 miles away from where I reserved it to be it cost me about 60 addiitonal miles which equals 60,00 $. I guess this is the U-Haul way of getting extra rental fees. The agent (Teresa)that called to confirm the reservation was very rude and unprofessional. Her customer service skills were pitiful. Her only response to my concern that the truck was so far away and that it would cost me additional miles, "do you want the truck or not?" I feel that I should have been allowed some credit on the additional miles that is cost. But it was a situation where U-Haul had the upper advantage on the customer. Less than 48 hours from the time of the move is when they let you know your reservation had been modified. Leaving the customer no other options but the play their game.PHIL C.