Le client n'a pas laissé de commentaire.Shelly M.
Customer Reviews for On Point Auto
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Southern Pines, NC 28387
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/6/2022 - 7/11/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.calvin C.
Le client n'a pas laissé de commentaire.Ed T.
The area overall was reminesant of a junk yardJohn P.
Le client n'a pas laissé de commentaire.BRYON G.
Awesome service!Lorieann B.
Le client n'a pas laissé de commentaire.David V.
Le client n'a pas laissé de commentaire.John J.
Just greatDavid C.
Trent did a nice job making the transaction effecientmark J.
Easy drop off.Brian N.
life saver!!!CAREY H.
Trent is fantastic!Tony B.
Le client n'a pas laissé de commentaire.Phil B.
Le client n'a pas laissé de commentaire.ANTONIO M.
Le client n'a pas laissé de commentaire.Denise W.
Owner was not there when the trailer was supposed to be ready to pick up. When connecting the trailer it was not fastened down properly and popped up when I accelerated. Good thing the driver next to me noticed it and it was attached before I drove too far. Super nice guy running the location but not attentive at all.Suzanne R.
Le client n'a pas laissé de commentaire.Zachary R.
Le client n'a pas laissé de commentaire.Denise W.
The dealer was friendly and very helpful.Linda C.
Same as when I checked in, it was a one-man operation and he was busy with other customers so it's a long wait. I was under the impression that would be charged $20 if I did the self check out that was what I really need to doRon C.
Le client n'a pas laissé de commentaire.Arie V.
Le client n'a pas laissé de commentaire.Yasha F.
Le client n'a pas laissé de commentaire.OPERDELLA W.
Le client n'a pas laissé de commentaire.OPERDELLA W.
Le client n'a pas laissé de commentaire.Paul N.
Le client n'a pas laissé de commentaire.Tammy F.
Parked my trailer for me and was very courteous.Leo S.
Le client n'a pas laissé de commentaire.Don I.
I reserved a auto hauler to pick up at 8:00 am. The day before my reservation, I got a text telling me the reservation had been moved to a different location due to equipment availability. The morning of my reservation, I went online to check into my reservation, and was notified that the new location wouldn't open until 10 AM. I was waiting at the location when they opened at 10 AM, only to find out, the equipment hadn't been returned the day before when it was due back. The gentleman called the customer who hadn't returned the equipment, and was notified that he would be in with it, in 30 minutes. I decided to go fill up with diesel while waiting, and returned 30 minutes later. Upon my return, the equipment still hadn't arrived back at the location. I asked the gentleman to please call the customer again, as I had a 16 hour drive in front of me. A little while later, the equipment returned. However, there was a nail in the tire and it was flat. I agreed to take the trailer anyway, and take it to the tire shop next-door, to have the tire repaired at my expense. The tire was repaired, and I was able to use the equipment as intended.Jon B.
Hands down worst experience I've had. I will be calling to file a formal complaint.Ashley P.
Trent is always helpful. Will continue to use this facility for our company's Uhaul needs.Bobbi M.
Le client n'a pas laissé de commentaire.Kevin K.
Truck had very heavy smoke smell. You should not allow people to smoke in the trucks!!!Karen S.
Le client n'a pas laissé de commentaire.Steven D.
Le client n'a pas laissé de commentaire.PETER P.
Customer service was great, quick and to the point, I highly recommend this U-Haul service center for your moving needs! Jay LovelaceJAY L.
Le client n'a pas laissé de commentaire.KEVINMICHAEL F.
No one there although the front door was open (I went in and waited). No hours or instructions on the door.Hugh V.
Le client n'a pas laissé de commentaire.GEORGE L.
Le client n'a pas laissé de commentaire.DOMINIC GABRIEL M.
Le client n'a pas laissé de commentaire.Thomas E.
Very friendly and helpful staff!MICHAEL N.
Communication is not very good. No one answers the phone or email. Very hard to contact. Owner is very nice once you get in contact.ROBIN M.
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.SHAWN D.
Excellent serrvice.Scot E.
Trent at On Point Auto was excellent and a pleasure to work with. A+ customer service, friendly and professional. Give him a raise! I'll send everyone I know to him when they need a uhaul!Zachary D.
Le client n'a pas laissé de commentaire.PHILIPMICHAEL B.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.MELANIE H.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.WILLIAM J.
Le client n'a pas laissé de commentaire.GARRY C.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.Cyril H.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.HARTLEY LOUIS S.
Very friendly and professionalJOHN C.
Le client n'a pas laissé de commentaire.CONNIE R.
Heater didn't work but truck was perfect and Trent Smith was excellentJOSEPH V.
The gentleman who owns this store was very kind and helpful. The rental process was quick and easy. My problem was with the truck. The air conditioning/defrost/fan didn't work at all. Very challenging on a rainy night when the windshield kept fogging up. I had to drive and continue to wipe the windshield with a sweater I had with me. Also, the headlight assembly was broken and pushed into the dashboard so turning on the lights (required by law) during the day when it was raining was nearly impossible. The interior of the cab and the back were dirty, when I swept it out there were shards of metal, saw dust and dirt. When I returned the truck the online return was terrible. I sat for more than 30 minutes while the cumbersome return process kept having to reload. I tried to call the help line but the wait time was 35 minutes. I was not happy by the time the process was complete.DEBRA P.
My Reservation #23236792 was made to pick the truck up before office opened. Arrived at location and APP said unable to pick up. Called 1-800 and was told local office failed to leave keys out. Other locations too far away so I returned when office opened. Started my trip late. 1-880 said I would receive a 50 dollar credit for mistake, never saw it. Will take my business elsewhere.ROBERT B.
Excellent and friendly service!IAN C.
Shady, said there was 1/2 a tank in the truck, there was only a 1/4 tank, told the guy he said no worries I'll take care of it, when came to return truck in 2 hours he said I used a lot of gas for only 13 miles , I said you remember me right? It's only been 2 hours and you said you would remember, I showed a picture on my phone if the mileage and the gas gauge and all was forgiven, sorry but shady is what shady does .GABRIEL K.
Le client n'a pas laissé de commentaire.JAMIE B.
The truck I had reserved was not available (prior renter had failed to return on time) but Trent bent over backwards to get the next best thing for me to use.Austin C.
Great trailer, great experienceBART B.
On Point Auto was friendly and fast. He wasn't sure if any trucks were available but he checked anyway and there was one available. The transaction was fast and easy. I'll be back.DENA C.
Le client n'a pas laissé de commentaire.Ruth J.
Everything was good the manager is excellent and a great ambassador for your companyWILLIAM H.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.ALLEN B.
Le client n'a pas laissé de commentaire.AUSTIN C.
I was very pleased with the services !!!! It was very well maintained and easy to pick up and drop off.STUART G.
Le client n'a pas laissé de commentaire.JEREMY D.
Gentleman who took care of me during the pickup was very friendly and courteous.CHARLES L.
The return was simple and the gentleman helping me out was very nice and it took me no time at all to return the truck and auto transport and be on my way.John K.
The lock, for 24/7 pickup was so sensitive it took me 10 minutes and a phone call to access. The only other negative, (although my first response when asked on app if cab was clean, was Yes), when my Father got in passenger side to ride to my location with me, he couldn't use the interior door pull to close the door because it was full of cigarette ashes. (I cleaned that door before I returned the truck so the next person didn't encounter that). The location was excellent other that that. The truck was ready, easily assessable and full tank of gas. Very appreciated.Leslie O.
Key was dropped off okayWilliam S.
Le client n'a pas laissé de commentaire.Brent B.
We like dealing with this store location, as they are prompt, courteous, and responsive. They are our go-to vehicle rental location.Kevin K.
Keep up tge good work!ALVIN P.
Le client n'a pas laissé de commentaire.DONALD ANTHONY V.
An earlier opening time.WILLIAM M.
Le client n'a pas laissé de commentaire.jAMES H.
Le client n'a pas laissé de commentaire.THEODORE P.
Le client n'a pas laissé de commentaire.Victoria S.
Excellent service. We were set up, instructed well efficiently and left with confidence. Thank you!!!Felicia E.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Adam S.
Great guy enjoyed my experience.GLEN W.
Always an excellent experience renting from On Point!KIMBERLY B.
I called and left messages about dropping off the truck and never recieved a call back.CHARLES N.
Mr. Trent was very accommodating. I had trouble finding a truck and he made it happen.PATRICIA D.
Le client n'a pas laissé de commentaire.Stephan Y.