Le client n'a pas laissé de commentaire.kevin Y.
Customer Reviews for On the Road Again
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This happen to be by far the worst experience renting a uhaul. I had 3 reservations chance the location of the pick up. We were offered a $50 credit for this but it was still quite upsetting. Then once we got to the location at our pick up time the gentleman that greated us spoke no English. He had to call his supervisor and had us the phone which is when we were told he was still a few minutes away and would be there to help us shortly. After we checked out I had questions and was told her didn't know so I had to fall the 1800 numbers for help. Lastly we were never told about how to drop off. We arrived and the location was closer with signs to point us where the keys went or what the next steps were. We then had to call back the 1800 number again for help with this. Ridiculous experience from the very beginning. We're not ever gonna talk about how we were charged an additional $28 today that we don't agree with but can't argue or dispute but there was no one to help check in the vehicle and verify gas or milage.Brandi C.
Le client n'a pas laissé de commentaire.DAVID H.
They were polite and knowledgeableGARY H.
The manager was very polite. Don't see any need for improvement.GARY H.
They lost the truck and blamed me!Joseph Q.
Le client n'a pas laissé de commentaire.BARBARA R.
Le client n'a pas laissé de commentaire.Lisa G.
Le client n'a pas laissé de commentaire.Allison F.
Great customer service. Will use again.Andrea T.
Same as first box.JOSEPH S.
This location was excellent! The man who worked with me even offered a broom to sweep out the back to avoid a cleaning fee. He was also very inviting and friendly. 10/10Joshua D.
Le client n'a pas laissé de commentaire.MARIA B.
Le client n'a pas laissé de commentaire.Cole M.
Don't allow people to make reservations for vehicles that are not available. If there are no vehicles available, let the customers know sooner than the day before their scheduled move. I had to leave behind half of my personal belongings because I couldn't fit them into the smaller Uhaul that I was forced to downsize to.Joel A.
Good customer service. They were able to help me register and return the truck even though my phone was having issues. Very nice people. Thanks againJeffrey B.
They were very professional & friendly. Very quick & easy process.Vanessa B.
Our orginial destination was 1601 S Boradway which was in an unsafe neighborhood and both entrance ways were blocked by other uhauls, so we could not enter. This was supposed to be a 24/7 dropoff location. We went to 2 other locations to find an appropriate parking spot. Brianna Cortez, was our saving grace in helping us get there. Please provide her with the proper recognition for her patience and customer service. However, Nick, employee ID / â€œextensionâ€, 850-852 and his team leader were no help. He told us we would of had to return it the following morning and provided no next steps to help problem solve. It was extemely disappointing and frustrating.Margie K.
Did the drop off box so didnt go in or see any workers.JAMES R.