Checking in to rent the U-Haul took a very long time. The gentleman behind the counter was very personable but was very slow. I asked him why I was being charged more than I expected and he could only refer me to the U-Haul customer service number. He didn't know it was a deposit and that I would be refunded. I spent 30 minutes trying to get an answer and finally proceeded with my move. Hours later a customer service person returned my call and explained everything. Days later, my receipt came through and it was correct.
Deborah B
Customer Reviews for Ocean Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly
SHARP AOK
ELISABETH KExcellent service
SHARP AOverall excellent experience. The people were friendly and the equipment was in great condition. Will definitely rent there again.
ROBERT JUnit was unusable and would like a refund had to call tow truck due to straps cut and to short
Kiler AVery accommodating.
THOMAS LThese comments are not directed at the rental location but at the overall U-Haul experience. The Reservation Process When making the reservation on line I reserved at a location that was closest to me. The reservation was accepted but then the day before pick up I was notified that I needed to goto a different location. Why was the reservation accepted at my preferred location and then not fulfilled? This took an additional hour to pick up the truck, time I needed to be spending packing. The Truck This had to be the worst rental I have ever experienced. There were several issues with the truck I discovered once driving, some safety issues: For example, the wiper blades were worthless, all they did was smear the water on the windshield, making visibility near zero. Luckily I found this out washing the window instead of in a rain. One of the rear back up lights was also out. The outside of the truck was not clean and based on how the hood decal was faded this was an old vehicle. There were others issues but I've made my point.
DAVID VNothing. Everything was perfect!
paul lFriendly location and clean
LEE DGood service
LEE DThis location is not a uHaul center; it is a local food mart. The options for uHaul equipment were limited and did not match what I had chosen/needed on uHaul.com.
Erin TThis is my preferred location. The owner is very helpful.
Jerry SAmical
Alfer RIt was late when we picked up the trailer but it was fine the man in the store was friendly and a clean store
Austin MOwner charged me for 5 days only had for two charged me for a cleaning fee and there was no mess charged me for 80 extra miles when I only moved 5/10 miles away the most . Need to get rid of this company ASAP only thing I could say he should've charged me for was gas I didn't put the amount of gas back in the tank that was needed but everything else . Unacceptable !
Qwaylon LWatch your mileage closely they say you drove more then u did and charge you for it.
Samantha TExcellent service
Christina MEl trato muy bien, solo una pequeña parte en el equipo rentado que no tenia, que lo solucione comprando un tornillo y turca, en cuanto a lo demás muy bien 👍.
JESUS AWould rent from this location again! Awesome service
Lisa R👍
LEE DExcellent service
LEE DThe trailer that they rented me the first time the lights didn't work and the second they had the lights didn't work on it either. I had to use one because we had to pick up my Daughters Rav 4 from the dealership.
LINETTE FExcellent service. 231 west 2 nd st Freeport tx 77541. Thanks guys
LEE DFirst of all, I was told whenever I picked up the U-Haul, that we had to pay a $100 deposit. So our total came out to like $140 something, with the understanding that if we brought it back clean and replace the gas that was originally in it. We had It clean and full of gas too. Whenever I returned it today (April 9, 2023), I was told "there was never a deposit put down that's how much it costs" . So I got ripped out of $100 PLUS had to pay $35 because we drove "90" miles. TELL ME HOW when our old and new house are in the same city? 5 miles from each other. This man YELLED AT ME because I tried telling him we were told that we get our $100 back. DO NOT GO TO THIS PLACE IF YOU DONT WANNA GET SCAMMED
Jamie HThe trailer hitch was loose and worn out and I could not safely use it. I drove several blocks and returned the trailer. I was told that my rental would be returned.
Ronald FThe truck was dirty steering was messed up and there was a snake in the truck
Billye SShould have gotten a 26ft truck. Was stuck with a 20ft. Had a flat received zero help. Paid out of pocket to replace tire.
Eric CVery friendly
Maria HMan running the business was very rude and trying to scam us out of more money until I just did the order online
Jose MThe lights did not work had to rewire every so often to get them to work
John ADon’t send them to this location for drop off.
Mark PLocation very good.
ramsey tExcellent job
ramsey tI could not understand the gentlemen at the the location and I did not get what I asked for. I asked for a one way and got a local. I ended up paying almost triple. I called customer service and they basically told me there was nothing they could do.
Kris WThis was one of the best experiences I’ve had with Uhaul. If I need to rent equipment again, I will definitely use this location.
Jennifer MEquipment was fine did not like the fact that I denied coverage but still got charged for it
David PWe love working with the guy from that location... He is Amazing and courteous... And very effeciant....
Michele JThe place doesn't feel safe, the guy working here can barely speak and understand English. He took a lot of time to find my reservation arguing that the computer was slow. After 30 minutes he told me "go parking lot". I went there and never saw him again, he didn't hook the trailer up, he didn't check lights or showed any interest to ensure that everything was good. He didn't even went outside to point the trailer I was supposed to take. This place should not have U-Haul representation.
Alberto HExcellent
ramsey tAfter a long 1 300 trek, it was nice to have a quick return process. Manager was very helpful.
TOMAS SGood 👍 thanks
ramsey tOwer very friendly.
alis yThe clerk was running multiple operations at once. Way to much workload had to leave store unnatended multiple time.
Natalie GVery friendly
ramsey tTried charging me with stuff I didn’t order or reserve charged me for late fee even tho I paid for two days and brought it back in time so bad the dude at the front counter couldn’t understand barely any English wouldn’t recommend
Henry GThe uhaul smelled like a cat was living in it and there was a nest under the driver seat. The truck was not working properly. The gas tank was at 1/4 when we picked it up.
Morgan NPut some gas in tank. Vehicle was provided empty and I was told to add gas. Very old vehicle ,169 000 miles , internal door seal came apart while I was driving.
Michael MEasy transaction. Picked up and dropped off at same location. Very friendly and courteous people. Had no problems nor issues.
Rosalinda MGood customer service. Thanks
singappulige wVery friendly and explain good.👍
singappulige wThe worker was very friendly to us.
Connor CThe cinch that hold my Land Rover was not big enough to hold my vehicle, you need to provide longer and more ample cinches
carlos gCar Trailer was parked in mud so close to a Uhaul box truck I barely made it in to hook it up. The guy at the store was of no help getting hooked up to the trailer.
Shawn CThis is the second time I've returned a trailer to area code 77541 and they've both been as sketchy as can be. The first time the drop off business had moved locations so the original address was not correct. This recent time the employee didn't speak any English and it was just a convenience store.
Kevin SMake sure the original location that the reservation was made at is a real Uhaul facility and the equipment that the customer reserved is actually there. My reservation was changed 3 different times and I had to drive about 25 miles to the 3rd location that actually had the truck I reserved. In addition to the distance traveled to get the truck, I lost approximately 5 hours because of this. Uhaul customer service is some of the worst in the market.
Christopher S