Customer Reviews for Ocr Equipment & Rentals
(Concessionnaire U-Haul dans le voisinage)

302 évaluations

2285 Hwy 325 Oakhill   Bridgewater, NS B4V2W8

(902) 543-6949

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(902) 543-6949

2285 Hwy 325 Oakhill
Bridgewater, NS B4V2W8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
4

Trailer contained tree needles and dirt. Obviously not cleaned since previous rental. Being swept out between rentals would be good. .

Chris E. 
Évaluation :
5

Nothing. The counterperson was very courteous and helpful.

Jim S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Fast, friendly and helpful service always at this location

DENISE BARBARA R. 
Évaluation :
5

It was incredibly frustrating to return the truck because the drop-off point is at the edge of a data deadzone so it took a long time to go through the online process. Otherwise it was simple and quick and a great customer experience.

Maureen H. 
Évaluation :
5

the u-haul employee was a great problem solver. in spite of the computers being down, my rental proceeded quickly withoutt any hassles.

James W. 
Évaluation :
4

trailer was very hard towing. inspected tires after leaving and they need to be replaced, tires are weather cracked and no longer road worthy, passenger side tail light needs repair, one section of the led tail light is not illuminating.

ALEX E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN B. 
Évaluation :
5

Ratings for agent: 5 out of 5 Rating for U-haul: 0 out of 5 Given that I dealt with one location (Hubbards, NS, which was excellent) to pick-up my truck, a 2nd location (Oakhill, NS, also excellent service) 50 km away from the truck location for the required equipment because no equipment was available at the pick-up location and a 3rd location (Renfrew, ON - who moved locations years ago but U-haul hasn't updated their system, excellent yet again) for drop-off, it is difficult to assign a single rating to multiple locations and service providers. I would STRONGLY recommend that U-haul update their reservation system to clearly state that they do NOT guarantee availability of a vehicle or equipment regardless of reservation status (needing to drive a 200 km route to multiple U-haul locations to pick up the items I reserved was a waste of time and money) and also to allow reviews of each service provider separately, which would allow a truer picture of the service level. While all U-haul agents I dealt with were great, the system itself is SO HORRIBLY flawed, that I would rather pay movers than EVER use their service again.

Kim S. 
Évaluation :
5

The women who took my rental was excellent you need more people like her !!!

Chris M. 
Évaluation :
2

There is no internet reception at this location. I had to drive 2 minutes down the road 5 times to upload pictures for checkout.

Shaun Howard K. 
Évaluation :
5

More availability of smaller trailers.

CHRISTOPHER LLOY E. 
Évaluation :
5

By far the best U-Haul location I've ever visited (and there have been more than a few). Hate to say it, but the operators of the U-Haul facility on Coventry Road in Ottawa could learn a lot from the Oak Hill location, where the equipment was ready, check-in really quick and service extremely friendly.

Arthur S. 
Évaluation :
5

Location, communications and staff were excellent. I am pleased with the assistance I received and the great service both before and after the rental. I would definitely recommend. Thank You OCR.

Joe M. 
Évaluation :
5

We are a corporate account. My manager asked for a 1 day extension as the truck would not be returned on time. He was told “no” and spoken to rudely. I the owner of the company and I phoned and spoke to the same lady. She was snotty and rude I was told no and our changes would increase 50 for every bump and you were busy The comments were rude unacceptable Pleased you are busy. BUT so are we. Maybe we should solve both our problems and use another rental company

Maury D. 
Évaluation :
1

This was less than ideal. Please stop emailing me thanks

kayla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
3

Wonderful people and great customer service, the trailer was ready and in good mechanical shape. I was disappointed in the way the invoicing was handled - over a decade out of date with current banking. - caused a deposit to be placed rather than a hold - and then a cash refund when the trailer was returned. I highly recommend that you examine how you handle billing and reservations. I give you four stars for quality and service

MARK S H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Nothing everything was great

Dwayne K. 
Évaluation :
5

I called. Alex had all the answers I wanted. I showed up. Waited only maybe 5 minutes. Everything was quick and easy. The price was reasonable. Could not have been easier.

Dale R. 
Évaluation :
4

The street address is incorrect. The UHaul dealership has moved down the road. Please update the address. We returned the truck on Canada Day and the location was closed. We had to use the self check-inlink. Good location as you can easily see the UHaul equipment from the road. And there was plenty of room to park the truck.

HOLLY ELLEN WEAR L. 
Évaluation :
5

No cell phone coverage from this location

Steven James J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robie Donald C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
3

I couldn't drop off the trailer due to Covid 19 lock down restrictions in Bridgewater, N.S. A new friend in N.S. returned the unit.

DANIELM D. 
Évaluation :
5

There was still garbage in the cab from the previous user. I did not clean it out do still therecfor next user unless cleaned.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
5

The process was very simple. A uhaul representative contacted me as well as a representative from the pick up location. Simplest thing ever. Would use them again and highly recommend!

KAREN DAWNE P. 
Évaluation :
5

The customer service was friendly and efficient, the vehicle served is purpose. No improvement needed. Thanks very much!

KELLY C. 
Évaluation :
5

Not a thing.....the young lady at this location is a great asset to Uhaul for sure..

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

everett P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john N. 
Évaluation :
5

Trailer was pretty dented in the back. The doors still closed but had obviously been backed into something.

Bruce C. 
Évaluation :
3

It was a good experience.

JEFFREY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helen U. 
Évaluation :
5

Excellent check in and hook up. Trailer was in excellent condition.

Devin P. 
Évaluation :
5

Thanks this was the best service I've ever had (thank you) Daniel Ouellette

daniel O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

All good!

Kevin Robert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHELLEY H. 
Évaluation :
1

I rented twice, once on Friday and once on Saturday. Friday- received a dirty 15' truck with a flat tire- on a time restraint to move and the customer service was absolutely miserable. We did end up getting a discount however I am Not impressed with the service Saturday we picked up a cube van, the back was full of pine needles from a Christmas tree, and when trying to return the truck with the online option we had difficulties and I assume we will be charged the $20 extra even though we attempted. Our first time using Uhaul here since moving from Halifax, we usually use enterprise, will be worth the hour drive to pick up their vehicle because in all the times we have rented, we have NEVER experienced a dirty vehicle, flat tire or poor customer service.

Garett B. 
Évaluation :
5

All good. The young lady that checked me in was wonderful. She was friendly, quick and efficient.

Andrew John P. 
Évaluation :
4

Rented car hauler. Front ratchets were in need of lube. S hook for break-away was bent shut. Bar for tire strap bent down so it could not be adjusted for width.

EUGENE W. 
Évaluation :
5

Very professional and convenient when returning after hours. Definitely recommend

Gerald A. 
Évaluation :
5

The lady at the front desk is always fantastic, knowledgeable, and accommodating.

Angela C. 
Évaluation :
5

I think you should have the telephone number of the rental office on the key chain. Other than that , very pleased with the service and the friendly atmosphere of

Colin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett R. 
Évaluation :
5

We had excellent service . No improvement needed

Andrew S. 
Évaluation :
4

Make the customer aware that to return the vehicle you will need to take pictures of the vehicle and will need wifi. I was unable to do the return procedure.

BERNIE M. 
Évaluation :
3

The young man that looked after us on Saturday morning was crabby Not very friendly at all . The young lady on Monday was awesome!

Connie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

Would have been nice to have been told about the after hours return procedure. My phone battery was dead when I returned the truck so I came back the next business day to complete the return. If I had known I would need my phone I would have made sure it was charged at the end of the moving session. Otherwise it was a positive experience.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy M. 
Évaluation :
5

Renting the U-Haul from OCR Equipment was a flawless and positive experience. Both the quality of the equipment and the customer service were second to none. I'd highly recommend them to anyone in need of a moving truck / trailer.

GREG S. 
Évaluation :
3

Unable to do any mobile pick up or drop off at this location due to no cell service. Luckily the store was open and we were able to go in and get it done!

Caitlin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYNELL B. 
Évaluation :
4

Service was great. The truck cab could have used a cleaning and vacuuming out. With Covid I would expect a good cleaning after each use. The location is in a cellular dead zone so submitting the initial information was impossible.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

All great. Keep up the good work

Dannie S. 
Évaluation :
3

Truck was dirty ... lots of bugs on windshield. Old beverage cup under seat. Truck should have been washed before renting out especially with the coronavirus.

Lynda H. 
Évaluation :
5

The dealer location was great. Get the truck I rented off the road or repaired. I don't know how much extra in fuel it cost me but sputtering/ missing up just about every hill was brutal. I kept praying it would make it to our destination.

Kent H. 
Évaluation :
5

Great service and great staff

Shauna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas P. 
Évaluation :
5

Unable to return vehicle after hours due to a dead zone in cell area

CHRIS M. 
Évaluation :
5

especially in context of current COVID 19 situation. I would have expected the inside of the cabin to be cleaner. The centre dash area and cup holders had a fair amount of dried out liquids . . pop or juice most likely and the steering wheel was somewhat sticky. My wife and I took only mild soapy water and cleaned it out and keep the dirty paper towels to show the rep upon return of the truck. She said she uses the antibacterial spray which is fine but a bit of elbow grease is also required. The windshield was also a mess with bug kills and and really should have been done before letting the truck go. Great truck and easier on gas than I expected

pierre A. 
Évaluation :
3

No reception, pick up by phone is not an option here. Staff were very friendly for in person pick up.

Daniel M. 
Évaluation :
5

thank you for your great service.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

We've rented from Uhaul many times.... but this experience was the best!!! Great customer service,, friendly, helpful, and quick!!! We would definitely recommend the Oakhill location to others!!!

Tara J. 
Évaluation :
5

It's very expensive especially for someone on assistance you should have special rates for them.

Ashley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle S. 
Évaluation :
5

I was not told that I had to use a phone app or be charged $20 extra Not very happy with u-haul.

KEVIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MURRAY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas N. 
Évaluation :
5

Mike came in after hours to serve me. He was fabulous. I was by myself and he delivered the truck to me...awesome person.

Donna M. 
Évaluation :
3

Have the quoted price nearer the actual price.

Ryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Great service!! Friendly staff and great trucks.

michelle S. 
Évaluation :
5

gas was below what contract said.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

I especially appreciated the staff assistance with going over some of the equipment's features and with connecting to the tow vehicle.

KEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave F. 
Évaluation :
4

this was my my first experience renting a U-Haul. Very pleased with the ease of ordering online, pick up an drop off service. Merci

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FONCIE S. 
Évaluation :
3

Have the vehicle that was booked months in advance available for pickup on the agreed upon day, and not substitute for a vehicle that is an extreme overkill for what I needed it for.

Steven L. 
Évaluation :
5

Very good experience. Not one issue.

TIMOTHY C. 
Évaluation :
2

Was not given a time frame for return and was actually given a package to ‘drop off with the truck if I arrived after hours. When I returned the truck at 730 pm after moving all fucking day (renting a moving truck) ...I had to pay another $60+. For an additional day. Absolute horseshit

Jeff W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charidee C. 
Non les évaluations ont été soumises pour cet établissement.

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