Customer Reviews for Office Installation Specialists Inc
(Concessionnaire U-Haul dans le voisinage)

146 évaluations

3220 Superior St   Lincoln, NE 68504

(402) 466-0932

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(402) 466-0932

3220 Superior St
Lincoln, NE 68504

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHLEEN F. 
Évaluation :
1

Very difficult to find, any signage that indicated Uhaul was impossible to see from the road. None of the extras we asked for, dollies, moving pads, etc., where in the truck and there was no one there to help us. It made our move very difficult and it took far longer without the dollies.

Loralee C. 
Évaluation :
4

The placement of the location is unfortunate. Its a commercial loading zone so its not exactly appealing. The drop-off box was tricky to find as it was blocked by trucks but theres little that can be done about that.

ALVAROMICHAEL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo F. 
Évaluation :
5

Staff was very friendly and helpful.

Caitlin D. 
Évaluation :
5

very helpful at this location

ROGER R. 
Évaluation :
1

U Haul only had ONE auto transport available in Lincoln NE at all locations on Wednesday 5/19/21. This location closes early at 4pm on a standard business day. I picked up the trailer at 4pm BUT would normally pick up at 6pm or 7pm from one of your other locations that have longer business hours. I told the U Haul representative at location that I would be later than 4pm the next day and if that would be a problem. He said as long as the trailer was in his lot prior to 6:30am Friday no problem. I dropped the trailer off Thursday night as I thought we had agreed to and was charged for two days.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn L. 
Évaluation :
5

The guys here were great and took the time to look up options for us.

Jennifer P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla H. 
Évaluation :
2

Put a sign out front on Superior place so people can see where to go. The place is hidden. Get computers fixed. It wasn't the person's fault, but I had to wait for 20 minutes to get the keys and get going. I rented from 4-8, not 4:20 - 8. Other than that, everything went good. Merci.

William N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kun K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam L. 
Évaluation :
2

It took over a week for us to get the charges taken care of.

Leticia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

danny R. 
Évaluation :
5

Great people to work with. If I needed something I would go back to them.

Danny H. 
Évaluation :
3

I cannot speak for the drop-off, as it was done by a family member in Lincoln.

Peggy F. 
Évaluation :
2

Improve customer service, very dissatisfied.

Zack R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurtis R. 
Évaluation :
3

It would be helpful to know ahead of time that this facility is located inside a large warehouse. It was a little confusing at first knowing where to go to pick up the truck. After that, the experience was positive.

michael I. 
Évaluation :
3

Everything was picked up and arrived when we need it to & in one piece. However trying to get dates confirmed and any questions you have answered was the most ridiculous thing ever. U-haul, u-box, and the transportation company are all separate entities. I spent more time on the phone being transferred to different places then on hold, it was a big time hassle. They also moved all my containers to a different location at the last minute because of "construction". It saved me a 9 hour road trip but, I'm not sure I would go this route again.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
5

We weren't able to pick up our rental truck from a closer location to our home. So U-Haul allowed extra millage on contract to this location. So very nice !

Deatra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Very quick and helpful! No improvements needed!

RUTH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Have more equipment on your lot.

Dan C. 
Évaluation :
5

had no problem finding this location, there is a orange 4x6 sign on building that says Uhaul.

TROY R. 
Évaluation :
3

This location is difficult to find... sign is very small.

Sheila S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey M. 
Évaluation :
5

The staff was excellent and helpful - even staying a few minutes past closing to let me drop off. Merci!

Christine W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saad A. 
Évaluation :
4

Rented here a couple times now, I believe his name was Pete, got the paperwork down in a jiffy and got the tow trailer on and me on my way. thanks for being on top of your game. Ajaj

AJAJ O. 
Évaluation :
5

very friendly, new in town needed directions, was helped out with that too. keep up the good work fellas

pam W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

The guy at the Lincoln location (Phil?) was incredibly helpful. My car is lowered, causing problems being loaded onto the trailer. He helped me figure out a solution and made sure it was safe.

Devon B. 
Évaluation :
5

My experience was special. Mr. Rogers was so wonderful to work with and funny too. :-)

russell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRET C. 
Évaluation :
5

I dropped off the dolly at my drop off location. They had after hours drop offs which was a major help cause I didn't have to wait until they open

roy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

I thought everything was great! The only comment I have is it would be nice if they would give a run down of the truck (i.e. how to move the mirrors, lights, ect.) Being in a large unfamiliar truck is tough at first and that help would be nice. Otherwise, awesome work!

Lydia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherman J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adina T. 
Évaluation :
5

Truck began to overheat on the way back. It had already been painted to be sold. Would have appreciated not having to worry about that by renting a truck without known issues.

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayder A. 
Évaluation :
5

alright alright alright

EARNEST L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CADEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G. 
Évaluation :
1

1. I wanted to use the Lincoln u-haul location not a third party for many reason, this caused back track to another location. 2. The truck was covered in ice and go no help from the babysitter at this location. 3. The rear door would not open, I though it was frozen shut. drove it home anyway. 4. No Ice scraper in the truck and had to run it 30 min. to clear the ice - on my dime. 5. Windshield washer was not working either. 6. After diving home I got the rear door to open. 7. After working on the washer for some time in freezing cold, got it cleared and working. 8. After loading the door would only come down (10 p). Noticed door cables were off the rolls / drums and sent and hour with a helped trying get this back on the track. Luckily we got it closed. 9. The next morning I called the drop off location to see if they we could stop there first and fix the door. The ask we did not call the 24/7 hot line the night before? and they would have to call them any way.

Randy L. 
Évaluation :
5

Very helpful staff. Extremely friendly. Once again uhaul proves itself to be an excellent value. Would definitely recommend to a friend.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
5

Service was excellent!!!

eric C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONTE S. 
Évaluation :
3

When I picked up I rented for two days but was told it was 30 $per day, if I only used one day I would not be charged for 2nd day. Dropped off in Columbus 24 hours later ( 1 day) and was charged 101,00 $ Was told it is standard 95 $for one way trip. Clarification on this might have been better. Otherwise no complaints on equipment, personel were friendly, plenty room for pickup.

DANIEL H. 
Évaluation :
3

Need to have counter space for signing papers.

ANGELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
3

Don't rip off your customers by adding fuel that was already in the tank. You'd already ripped me off on the excess mileage, and then screwed me over by adding fuel also. Won't use UHaul again.

TODD Y. 
Évaluation :
2

Rented at a convenient location on South 48th Street but had to get the vehicle 10 miles or more from that location making additional charges. Additional charges finally were altered because of an apologetic employee. Initial employee at the 48th St location never mentioned I may not be picking up truck at her location. Found out at 3PM afternoon before the initial rental time for the next morning. As a result I had to change plans disrupting work and commitments for Friday night just so I could drive across town to get the truck in order to keep the early Saturday move on schedule with my hired movers.

MARGART Y. 
Évaluation :
5

Don't see how my service could of been any better, it was top notch!

MIKE G. 
Évaluation :
4

I just used the self serve night drop box so really can't rate it. No problems with the after hours drop and it was handy

Stacy H. 
Évaluation :
5

these guys sure were great to rent from, and there was no line so I got my truck quick. I will surely rent from them again.

DEAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
5

These guys are great! Didn't have to wait in line for ever to get my rental, in and out an minutes. Answered all my questions and made me feel like a valued customer. thank you

troy R. 
Évaluation :
3

Peter was outstanding. He was very helpful and made sure I had everything I needed. Thank you Peter!

ROSEMARY R. 
Évaluation :
5

The employee helping me in the return was absolutely the best. I returned the car trailer early. He removed it fr the truck. He was ready for me when I returned the truck. This guy was really on top of his game.

AARON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHEW S. 
Évaluation :
2

We did not get the courtesy discount we were promised and this location did not have an office area so we had to stand in a cold garage to process the papers. The clerk wasn't very friendly and he didn't know much about prices and options. We have rented alot of uhaul trailers and this location took the longest time ever to hookup. We were very disappointed.

FREDERICK W. 
Évaluation :
5

This gentleman was very helpful. He is very honest as well. I will rent from him again.

PHYLEMON Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malisha W. 
Évaluation :
2

The truck was in poor condition. Absolutely reeked of cigarettes and the interior had multiple items falling apart. There was a layer of stickiness all over everything. The truck only came with about a fourth of a tank of gas. Took about 40 minutes for pickup and dropoff due to only 1 employee who is trying to run a gas station at the same time. Next time, I'd drive a couple extra miles to get a truck from someone else.

Robert B. 
Évaluation :
2

their customer service is horrible

lovette B. 
Évaluation :
1

Horrible service and very mean employees. They told me they were full and I could not drop off my vehicle. They then told me to call back in twenty minutes, and then when I did, they were closed and would not pick up the phone.

JUSTIN L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DENA O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EDWARD F. 
Évaluation :
1

When I went to pick up the trailer, I had to wait for the attendant at the gas station to assist with store customers before helping me. Even after he started helping me, he would always interupt my service to help store customers. It took me over half an hour to obtain my trailer when it should not have taken any more than 10 minutes. I would suggest having a second person on hand at the time of reservation. I reserved for 10:00 a.m. and was there just before 10.

Shawna P. 
Évaluation :
3

The employees were not ready for us because they start taking orders at 11AM instead of 9AM, which is the time we signed up for on the internet.

Julie C. 
Évaluation :
2

Be prepared for scheduled pick-ups. Don't book all pick-ups for one time if you will be under-staffed. Also, maintain your equipment. The check engine light was on in my moving vehicle the entire time we used it.

LISA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly L. 
Évaluation :
4

unlike other custumers, we had no problems, the staff was curteous and we got in and out in a good timely manner.

Paul M. 
Évaluation :
1

The person in charge tells Marathon Gas station actually tells customers that Uhaul is not his business so he does not care about providing good service. He has such very bad behavior toward people not buying his merchandise .

jefferson C. 
Évaluation :
4

Have more people on staff.

Amy S. 
Évaluation :
3

first off the truck was rented to us with only 1/4 tank of gas, I have always gotten trucks with a full tank. my bank account was also processed with a 75 dollar hold, which I have never been charged by a u-haul store. also I was never given an inspection sheet to complete to mark milelage, damage ect which I have always gotten when renting a uhaul,I rent trucks regularly for various things and this store is one I would never go back to. The original pick up site was a uhaul store and went out of their way to get us a truck after the customer failed to return the truck and told them that they were not going to be returning it on time.

Tammy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELERIE L. 
Évaluation :
3

The poor clerk was working by himself with a constant line of people while trying to get me set up with my reservation on a laptop. It was understaffed and I waited over a half hour to get the keys to the truck. When I returned the truck there was another employee that helped speed the process up. Please make sure the store is properly staffed.

Valerie L. 
Évaluation :
1

Way too unprofessional. You need better people to run this place

Tasha V. 
Non les évaluations ont été soumises pour cet établissement.

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