Man was rude and not helpful at all.
Lena S
Customer Reviews for Okie Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Amma JI will NEVER use Uhaul again. This was a total nightmare. I live in a small town & there are 2 Uhsul locations here. Neither one had any trucks so I had to maje my reservation at the next closest one which was 30 miles away, then day of pickup, they did not have my truck or any others for me and sent me to another location. I get to that one and they don't have my truck but they have a larger one and tried to charge me for the larger truck. This was supposed to be an in town rental bc my move was only 5 miles apart. I was quoted at $93 and at drop off was charged $178 bc they charged me for mileage picking up the truck and dropping it off. I'm more than fine paying for the miles used IN TOWN but how is it my fault uhaul only had trucks OUT of my town and that's where I was forced to get the truck from? Thats 60 miles total added to Mt bill that is completely out of my choice or control!
Spring CThis was an amazing experience!! The male and female running the store were so nice and he even helped me out and swept it out for me because I have a new baby! Super amazing and the process was so simple and stress free. 100 % my best experience with U-HAUL.
Katrina BThe people running the place is very friendly
Besada Ithe people there are very nice and friendly. They make the renting process very easy for me
Besada IThe truck was very dirty. The cab had dog fur, or some kind of fur in the seats and smelled like cigarettes. It was also very dirty in the back of the truck too. When I cleaned the back of the truck I was definitely cleaning someone else's mess.
CINDY STruck was dirty in the cab and in the back. The business building was junky and cluttered.
Robert LFriendly and efficient couple who run this U-Haul location. Great place to rent!
CALEB AEverything went fine
Patrick BNothing excellent service
patricia bWe had to ask for truck to be cleaned, cab had something spilled on passenger side floor and the store owner removed dirt and trash from the back.
GARY PCommunicate in advance in electrical harness plug configuration.
Michael GExcellent experience.
Jonathan JUhaul trucks make for an uncomfortable moving trip. The seats are lumpy, I'll fitting and the gas and brake pedals do not align to the normal sitting position. My legs tire something terrible in these trucks. But I'm all moved.
MICHELLE SThe equipment was not in the location where I submitted the rental. I had to backtrack out of my way to pick the truck up. The truck was old, dirty and not maintained well on the interior.
Brad WThey didn’t tell me because I had a pre paid card there would be 100$ deposit and if it’s cash it will be another 100$ depisot
Nicole REverything was awesome and great customer service 👍🏾
DaSheba L“PLEASE” Have Non-Smoking Vehicles Available As An Option, Thank You
JOYE BThe service was great. I would recommend this particular Uhaul store to everyone.
Lajuanda RA little hard to understand. Very nice and professional
yvonne lI don't think I should be responsible for the website messing up. I had to call and change the location for drop off and now I'm being asked to pay $163. So I believe website needs to be fixed.
Morgan VNothing everything was easy and quick also friendly
Theresa LWe are tax exempt in Oklahoma because my husband is a 100 % disabled veteran. I as the full time caregiver have full authority to use that number for our household needs. This benefit was denied to us, unless Jon opened the U-Haul account in his name and would be driving, which he is not able to do. Your policy that because his name is on the exemption card therefore he is the only beneficiary is disrespectful of his service. I was upset.
Katrina WThis is a mom and pops operation and not as well-equipped and stuffed with your typical UHaul trucks, boxes, and all that moving stuff like the other bigger franchises. I've read other negative comments but it's a matter of understanding and relating to the owners. I am Asian so I can relate and have no issues. The hubby was really helpful, and the wife was the one who helped me hitched my transporter and load up my truck, since the hubby was out on a doctor's appointment. Very helpful and courteous. The truck I was given was fairly new and was clean. I wouldn't mind going to this place again to help a small business owner, if I get a chance. But alas, I have moved back to my home state.
DON ADid the rental online which was fine. The agent at the location did not speak the entire time of getting the equipment, answered questions with a grunt. Did not explain my refund, just was not very customer service oriented. Will go to another location next time
William SWORST, most unprofessional, rude person… no assistance, not friendly, not personable… NEVER USE THIS LOCATION, you will be highly disappointed.
Chalique SMy truck was blocked in. I was supposed to do the 24/7 checkin. Thank goodness people were there. They changed my entire order/truck to the one that was blocking my original. When it could simply be moved. The truck they gave me was absolutely filthy and not ready. They offered to clean. I told them no and to move the truck and let me have the original one I had ordered and planned to pick up. Also the only reason I picked this place is because they had all the equipment. Well, they didn't have a dolly but gave me another appliance dolly so that worked out.
Chase HMobile check in was not smooth. Couldn't start the process until I was already there and then it was clunky and took too long for someone to call my alternate contact
Claret LThe employees were disrespectful and one of them tried to accuse me of hitting something and won't show the video of me doing it he told me to leave instead. The other employee tried to say that I left a big piece of wood and a step stool on the truck when the items wasn't mine I even took a picture of the inside of the truck before I started loading the truck.
Naelyn HI was charged for a pack of Newports that was not mine. The Uhaul smelled like cigarettes as soon I got in. The owner/manager had horrible customer service. I will not be returning to this location.
Tanya MThank you for making my rental smooth and easy.
Dana SThe vehicle performed its function but the driver compartment failed miserably. The sun visor was broken. The driver's set cover was totally broken and cracking. While it was fixed with a seat cover it was moving & shifting & had to be readjusted. The windshield columns were both in poor shape. And the compartment hadn't been vacuumed & was extremely dirty
Doug GThe gentleman could barely speak English and we had to wait an hour because he said computers were down nationwide but I called Wichita where we were headed and that gentleman could take care of us if we rented one way from him .
Teresa FPerform maintenance on trucks. Get a better location, this one is VERY sketchy!!!
ladona fEmployee/owner was extremely rude and condescending. Located inside a filthy gas station with huge pot holes all over the parking lot.
Bryanna SVery long wait to check in rental.
Michael PEquipment was poorly maintained
Lisa BI reserved an appliance dolly and they didn’t have any.
Brent TDon't change anything! Great job.
Marcus JThe only problem I had is that the truck was not available after booking it a week in advance. The customer did not return it so I couldn't get one and the other locations in okc didn't have nor one truck. I had to do with a van. Which I had to take three trips
Raven SThe trailer was supposed to have a ramp; there wasn't one.
Rebecca GThe trailer I reserved wasn't there. I was told it was at the S.Sooner location. I went there. They had it but it was needing repair they said. They checked and said the SE 29th St in Midwest City location had one. I immediately went there (5 minute drive) and they said it was already rented. They said the Mini Mart (where I originally reserved a trailer) now had one. I went back there and was able to rent it. It was a mess! I heard there is a reservation guarantee. I feel I deserve that.
Brian JThis was a little mom-and-pop grocery store. My original selection to pick up the truck was closer.
Floyd BVery impressive and professional. They gave me more time than was scheduled and I needed it for the move. Thanks
VINCE VBetter customer service, man was rude and unprofessional. Truck was dirty, seats were ripped, smelled of cigarettes. Very poor experience.i was treated like I wasn't wanted there and disrespected
bobbie pGood experience
karen h