Customer Reviews for Old Fannin Road Store & Lock
(Concessionnaire U-Haul dans le voisinage)

225 évaluations

1572 Old Fannin Rd   Brandon, MS 39047
(South Of Reservoir)

(601) 919-2259

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(601) 919-2259

1572 Old Fannin Rd
Brandon, MS 39047
(South Of Reservoir)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 3h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Drivers mirro was broken which made it dangerous to drive.

hamp S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVONNE S. 
Évaluation :
5

Can't get any better than perfect.

Jack W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davis T. 
Évaluation :
5

Your location was easy to deal with but too far from my warehouse. We had to drive 30 miles to get to where we needed it & same on return. $.99/mile plus gas & time was not good. Also, on our return, at 10:00 PM, The gate code was not working. I mentioned to the attendant that it would be a late return but no one told us that it locked at 9:pm. Fortunately someone was passing by and saw us struggling to get in & told us to try a different code. It worked so it turned out okay but could have resulted in us wasting time & and resulting in another trip.

thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRY W. 
Évaluation :
5

Kacey was nice answered everything I ask top-notch . BB

Billy B.  |  Expérience générale 
Évaluation :
5

Good experience

MATTHEW H. 
Évaluation :
5

The young lady that works there is very good at customer service!

Kevin M.  |  Expérience générale 
Évaluation :
5

Absolutely nothing! Excellent

Vicki S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR M. 
Évaluation :
5

Everything went well. The only issue was that the staff representative did not have a working mobile device and apparently they were unable to complete the process on the computer. They had to call a corporate office to complete the process. I do not know all of the details, but it seems like the process should not be this difficult.

David M. 
Évaluation :
5

Easy drop

Bill P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anderson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
5

Very easy process and friendly staff

Wendell B. 
Évaluation :
5

Very good and nice management

PERCY L. 
Évaluation :
5

Keep up the good work! The nice young lady that handled my contract for a trailer was above and beyond helpful and accommodating!

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY M. 
Évaluation :
3

I have reserved U Hauls in the past at other locations and they have never had what I reserved. This location did!! I will use them again and recommend to friends!!

Jacquelyn H. 
Évaluation :
3

Said they opened at 7am but when we got there they didn't open till 9am and the gate was locked.

ANDREA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale A. 
Évaluation :
1

When I got there I was supposed to get $100 cash deposit back. They didn't have $50 in the Cash box. They called U-Haul and said they could write me a check that I will get it in 7 to 14 days. That's Total bullshit! If I have to pay you a cash deposit then you can give me a cash deposit back the day I return my truck. Now I'm stuck here waiting for the hundred dollar check to come in so I can get paid.

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barrett M. 
Évaluation :
5

Great experience

John C. 
Évaluation :
4

Someone in corporate office cancelled my reservation. I had confirmation on what time to pick up in a text. Let each location manage their own business!!!

dawn D. 
Évaluation :
5

Friendly, efficient, helpful. You can't ask for much more. 😊

Harry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrell L. 
Évaluation :
3

VERY difficult to get into location if you are pulling a trailer. Part of trailer was stuck out in the road while I used key-pad to get into their business. Other than that it was great.

Harold B. 
Évaluation :
5

Excellent experience...easy in, easy out. Pleasant customer service representative. The 15-foot van had almost 100 000 miles on it and the transmission sometimes made noise, but it was a satisfactory vehicle.

Charles A. 
Évaluation :
5

The lady that assisted me was pleasant, helpful and very easy to work with. Good experience overall !!!

Diana M. 
Évaluation :
5

Bald tire.

Randy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS RAY M. 
Évaluation :
3

The representative at this location doesn't show any concern about a issue i occurred. I accidentally locked the keys in the truck when I returned it it on Saturday and it's Wednesday and they still hadn't got the truck unlocked and they still have a hold on my card. If you need any further information you can reach me at (601) 973-4073

lee M. 
Évaluation :
2

Return it that night could not open the gate & cost to much to rent it

kevin P. 
Évaluation :
5

Staff does an excellent job, never had any problems.

Robert W. 
Évaluation :
5

Great place

JOHN W. 
Évaluation :
4

S.O.

MARVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathon W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Everything was perfect!

William R S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marland P. 
Évaluation :
5

Drop off was very easy.

Stephanie K. 
Évaluation :
5

This rental site went above and beyond what is customary for a uhaul service. No improvements are needed.

Vicki S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tex B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Location needs upgrade

Robert W. 
Évaluation :
4

The vehicle needs maintenance. The check engine light was on and a picture of a wrench was also displayed on the instrument panel.

John W. 
Évaluation :
3

di not get the sofa cover that I paid for and did not get the size truck that I paid for and reserved

Rodney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanny A. 
Évaluation :
5

Friendly service. Thank you

Richard G. 
Évaluation :
5

Kacy was wonderful. We had the “no contact” pick up option and it was not working. Kacy was there and she was able to get a frustrating situation a positive one

Valerie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra K. 
Évaluation :
5

Keep up the quality service that you provided me.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jewell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cameron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhea T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C. 
Évaluation :
5

Kacey was very friendly, kind and helpful her customer service was amazing and I will definitely recommend this location to my friends and family.

Yahaira H. 
Évaluation :
5

I found the staff to be the same way extremely friendly and personally interested in the customer needs. I would definitely be a repeat customer ??.

Ronald W. 
Évaluation :
3

Did not have all equipment I rented--had to locate appliance dolly myself via the national Uhaul hotline. Truck was "sticky" -- had to disenfect the steering wheel 2x to remove the stickiness.

David F. 
Évaluation :
5

Call or drop by to reserve rather than using the website. Options were available that were not online. So easy!

Patricia R. 
Évaluation :
5

Everything was great!

Griffin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy M. 
Évaluation :
5

Arrived right at closing. But was taken care of very pleasantly.

Claudine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl G. 
Évaluation :
4

Very easy to drop off trailer. Nice manager.

donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verlean B. 
Évaluation :
1

I had reserved online six blankets and hand truck (Appliance dolly) along with the 20' truck.. I reserved the things a few days ahead of time. I called the day before pickup to confirm all items would be there (due to poor online reviews of the location). I was told the truck, dolly and blankets were available and everything was good to go for pick up the next morning. When I was dropped off I thought everything was good to go. THERE WAS NO APPLIANCE DOLLY available. No concern from the lady there. She told me I could call other UHAUL location in the area to see if they had one. I ended up going roughly 10 miles out of my way to get a dolly from another rental company at 99 cents a mile in the rented truck. The UHAUL (non-existent dolly cost would have been $7 UHAUL. It cost $15 from the other company. I had a dolly at home (NORTH ALABAMA) I could have brought but believed it was worth $7 to not haul it 300+ miles to Jackson MS. The woman did not care. "Hey, I just check them out and in." I want to know why I was allowed to reserve something THAT WAS NOT AVAILABLE? My wife and I traveled 300+ miles to get our daughter out of an abusive relationship and were on a schedule that required us to have all we needed to get her out of that house efficiently. This was not the fact by not having everything we needed (that I was allowed to reserve BUT WAS NOT AVAILABLE). There was a small added cost, about 5 miles and $8 more to get the dolly we needed, but the search time and inconsideration of the lady, THAT JUST CHECKS THEM IN AND OUT, was very sad. I will NEVER USE UHAUL AGAIN. Regards Bottom line. YOU CANNOT RELY ON BEING ABLE TO GET ALL THE ITEMS YOU RENT AND "CONFIRM" AT THIS SITE. If you are in a situation where you need it all, DO NOT USE THIS LOCATION.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kellie A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vicki S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
1

Justin Stockman 4/23/2019 U-Haul Experience the Month of April: I first reserved my equipment 3 days or more in advance at the U-Haul location on Veterans Memorial Highway in Douglasville, Georgia. I was told it would be ready at 11 am on Thursday April 11th. I reserved a 26 foot truck and an auto transport for my Toyota Tundra. Upon arriving I was informed that the lady I spoke with was not there and was on her way but they were not sure where she was coming from or how long it was going to take for her to get there. After waiting, not sure for how long, she showed up after 11:30 and started setting up her computer. After 12 o clock she informed me that the equipment that I reserved would not work because the “U haul system” said I had a Buick to tow when, in fact, I never said anything about a Buick. I have a Toyota Tundra and it was clearly explained and accepted over the phone when I talked to her. She made a phone call and 30 minutes later she told me that I could go over 1 hour out of my way to another location and pick up the equipment I needed. Without much of a choice, I accepted and drove to a location on Fulton Industrial Boulevard. When I arrived at this location, I waited my turn in line and the guy was actually very helpful. He quickly informed me that he has not received any notice of me coming for equipment and he does not have it. He proceeded to quickly make a call and I was informed that U haul does not even provide equipment large enough to transport my truck. So, at this point I have to re-evaluate the situation. I paid someone to drive my truck, go back to the original location on Veterans Memorial Highway and to pick up the auto transport that could transport my helper's vehicle instead. When I picked it up, it was hooked to the vehicle incorrectly and the chains were gone when I arrived to Mississippi with a vehicle on the trailer. NO safety chains were attached due to them being dragged off on the road. Since I was not charged for the chains and was able to work it out getting my truck to Mississippi, I did not report any of this. The next weekend on Friday April 19th I picked up a trailer from a Fairburn Road location about lunch time to finish taking my things to Mississippi. After I fully loaded the trailer and got back on the road, everything seemed to be going smoothly until I get roughly 45 minutes away and noticed that I was being followed by a cloud of smoke that appeared to be originating from under the tires of the trailer on both sides. Around 3 o clock, I called “roadside assistance” and told them what was going on. They informed me that someone will be coming out and I will get a call soon with their ETA. After 4 o clock, over an hour later, a guy shows up with a flat tire that I ended up having to provide a plug kit for to fix. The roadside man informed me that he works on 18 wheelers and does not have much to fix u haul equipment. He stays for what seemed like another hour and a half making calls and

justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom A. 
Évaluation :
3

Would like to know what time the drop off location closes In case you are running behind

donald N. 
Évaluation :
4

No cause when she's not there the gates are locked!!! due to its a storage facility and you cant get in or out.. you cannot drop off unless shes there!!! I want compensation!!!

Barbara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie E. 
Évaluation :
5

Great service

nyere C. 
Évaluation :
3

Easy access.

DUSTIN T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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