Le client n'a pas laissé de commentaire.Charles C.
Customer Reviews for Old Town Horse and Pet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Being more professional and taking ways more care of safety! I was on a long road trip. When I see that a tire strap from my car on the car trailer is sideways of the tire and the other strap is loose after about 60 miles of driving time then this is a HIGH-RISK FACT and a bad accident could happen if I haven't seen this! The personnel should better be trained and tighten the tire straps ways more! Also, they should inform the customers to take care of the straps and proof the straps after every tank stop, because not every customer would look for the straps! Especially when they know that people go on a very long road trip.steffon M.
Le client n'a pas laissé de commentaire.Angel E.
Le client n'a pas laissé de commentaire.Kameron S.
Le client n'a pas laissé de commentaire.Andrew R.
Braden, Chelsea, and Nate are amazing! You can't beat the customer service at this location!!ERNIE M.
Informative and courteous staff, with a touch of good humor!Randolph A.
Great folks who help me every year, Thanks!!robert M.
Le client n'a pas laissé de commentaire.Marlin B.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.jose C.
I had to fight u-haul because my location for drop off was changed super last minute. And even though this was not my location on contract it was close (and way closer than the one u-haul wanted) people were super friendly and invitingCarlosDaniel C.
Le client n'a pas laissé de commentaire.Glen L.
Le client n'a pas laissé de commentaire.THOMAS K.
Very good nice big trailer thank you and easy to usJoshua M.
Le client n'a pas laissé de commentaire.Jonnie A.
The trailer needed new tires. The company I rented it from is hands down the best! I'm always hitching and unhitching my own trailers myself. Using their trailer they do everything. As a working person I don't know what to do when not doing anythingcameron P.
To not get charged for things that was not used.Darjai J.
Le client n'a pas laissé de commentaire.Novalea M.
During pickup everything looked great however the truck leaked above the Mom's Attic during the rain storm later that day and soaked everything, all the boxes, I had up there for this move. Getting the soaked boxes out of the truck and everything falling out of the soaked boxes was a challenge but we got i done. Overall this was a good experience the friendly staff both on checkout and checkin was above and beyond. Great place great people. I'll be using this location again in about 3 month for trailer on my 2nd oneway move.BILL P.
Le client n'a pas laissé de commentaire.jason Z.
Great friendly staffLisa L.
Good work.marcus B.
We were charged for driving 47 miles, but only drove 6,7 miles! The mileage was incorrect on contract, but since it was emailed to me, I was unable to access it. We never were told what the mileage was recorded at when we picked up truck. We realized something wasn't right when we stopped to fill up gas tank and it took 2,5 gallons!. When we questioned this, that is when they advised us of mileage charges. We can't dispute this due to us not verifying mileage when we picked up truck, we trusted it was correct! Someone (at the feed store?) had to have used the truck between it being returned to them the prior day and us checking it out, there were even new scratches on front passenger fender that were not marked when we checked it out. The girl checking us out seemed surprised as she claimed she checked in the truck the prior day. We have rented from this location once before and when we checked in it was in my maiden name, even though I told them it had been changed. We advised them that my husband would be driving and they never put him on the contract or updated to my new name (which is on my drivers license now), which we were told they would need to do. We will never rent from this location again!Cheryl E.
Very pleasing experience in dealing with the help. Prices were goof. Will highly recommend this place to anyone. 5 stat company. Jamesjames C.
Have rented trailers three times now from Old Town Horse and Pet and they have been great. Can't imagine how it could be any better!Stephen M.
I tried for 10 days to rent a trailer in the greater Phoenix area. Except for one day your website said there was no availability. I rearranged my entire move to fit the time a trailer was available and then called Uhaul to change my reservation to that date and time. But it was not held for me and the only way I could get a trailer was to drive 2 hours one way, 4 hours total to pick up trailer.Larry B.
Le client n'a pas laissé de commentaire.Dylan T.
When I raised concerns over the trucks mechanical status the gentleman working laughed and called me a liar. The customer service was way below average bordering on horrible.JERRY B.
Le client n'a pas laissé de commentaire.Brandon K.
Le client n'a pas laissé de commentaire.Debra M.
Le client n'a pas laissé de commentaire.Dallas B.
Le client n'a pas laissé de commentaire.Margarita M.
Great experience, Staff was amazing. Thank you.Delalia F.
Le client n'a pas laissé de commentaire.VERN G.
Le client n'a pas laissé de commentaire.CHARIE L.
Le client n'a pas laissé de commentaire.STUART C.
Le client n'a pas laissé de commentaire.Fernando C.
Le client n'a pas laissé de commentaire.LESLEY V.
The service at this location is exceptional.Brian F.
I want to hear from a company representative regarding this fiasco. I drove 90 miles from Chandler Az to pick up this 26 foot truck. On the ride back to Chandler to my home the truck was pulling to the right. This turned into a nightmare situation where I was offered a replacement 20' truck but soon realized that was too small. Another replacement 26' was found in Tucson again. Each trip to Tucson and back used up gas and 5 hrs round trip each time. Each time I picked up a new truck the rates, milage and days I could get had to be renegotiated. I have not had time to figure out what I was charged each time. I ended up paying a lot more than the original estimate for a 26' truck and a car hauler. I am out of pocket money returning a faulty truck and a truck that was too small that I was talked into.MELVIN W.
Le client n'a pas laissé de commentaire.melissa R.
They were great in having availability and making sure that I was properly connected and secure.maria R.
my drop-off location was changed and it cost me one (1) more gallon of fuel to reach the new location.Justo G.
This location is 5 star. They are the best u-haul location I have ever been to.Sue A.
Le client n'a pas laissé de commentaire.DONALD M.
Nothing to improve. They were great!Victor M.
Le client n'a pas laissé de commentaire.Elisa O.
I got charhed for a whole day just becsuse i was a little late returning due to a car accident delay I WILL NEVER RENT FROM UHAUL AGAIN!!!!DAVID M.
I was charged full price for a U-Haul that I returned 1 hour later, exchanged for another that I mis-calculated the size that I needed. Have a policy consumer friendly for people who sometimes have no idea what they are trying to accomplish.James M.
Le client n'a pas laissé de commentaire.Caroline M.
ALL AND AS MUCH AS I USE UHAUL YOU NEVER GIVE ME A PRICE BREAK ON RENTALS.Dale H.
Kelsey and the whole operation are always fantastic. Call them, even when I haul says they don't have the right trailer/truck. It's probably there!Jeremy A.
Fast no hassle service, easy in & outROBIN S.
Le client n'a pas laissé de commentaire.Stephen J.
Excelent customer serviceVictor P.
Great and friendly location!!ERNEST M.
Nothing, service was friendly and competentPHILIP V.
Le client n'a pas laissé de commentaire.ROBERT F.
Very helpful. Will definitely go back againJAMES J.
Le client n'a pas laissé de commentaire.Dale J.
Been there plenty of times and the service is great.JOHN M.
I wouldn't change a thing. The customer service was great and we had no problems otherwise. No calling back and forth to the U-Haul main number. Everything went without no problems.HENRY S.
Le client n'a pas laissé de commentaire.JOSEPH V.
Give a correct location and right time. Fix your website it kept telling me that my session was expired and I called the 1800 number and was hung up on twice. I want a refund of some sort. I sat there for an hour waiting for this guy to show up and I miss my grandma blow out her candles.Daisha J.
This place simply great. Never rented from uhaul b4. Called and they walked me through and reserved trailer. Picked up and was on road withi 5 minutes. Return was handled from parking lot and deposit handed to me. Very friendly and helpful. I would use them again.PAMELA C.
Le client n'a pas laissé de commentaire.RODNEY S.
Le client n'a pas laissé de commentaire.Andrew D.
Best U-Haul renting experience I've had.MICHAEL W.
By far the best and friendliest service I've ever experienced. MerciJOHN M.
Absolutely top notch service.PHILIP V.
Le client n'a pas laissé de commentaire.KENNETH S.
Le client n'a pas laissé de commentaire.DOMINIC E.
Le client n'a pas laissé de commentaire.TIMOTHY C.
Le client n'a pas laissé de commentaire.REY D.
Le client n'a pas laissé de commentaire.PETER B.
Le client n'a pas laissé de commentaire.Liz A.
Great location! Always professional and great equipment.ERNIE M.
Blonde lady was extremely rude and not helpfulANISA D.
Le client n'a pas laissé de commentaire.Jeffrey N.
Le client n'a pas laissé de commentaire.Stephen J.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.ADRIANNA G.
Very friendly customer serviceJOSE B.
Great service.Kevin S.
Le client n'a pas laissé de commentaire.CASEY Z.
Le client n'a pas laissé de commentaire.LEONARDO M.
stay open on sats,where most of the moves occurKenneth H.
Le client n'a pas laissé de commentaire.CASEY Z.
This location and the people who work there are so awesome. We felt so welcome and they are so knowledgeable. Will definitely be returning and recommending them to everyone'sVICKI B.
Le client n'a pas laissé de commentaire.Kristin S.
Le client n'a pas laissé de commentaire.CONRAD W.
Le client n'a pas laissé de commentaire.Craig S.
Le client n'a pas laissé de commentaire.CHARLES Z.
Le client n'a pas laissé de commentaire.CHRISTINE G.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.JOE C.
Very friendlyKIMBERLEY M.