These people are fantastic I don’t know that they could be improved upon thank you so much for your services
Ryan Hardy
Customer Reviews for Old Town Horse and Pet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I would alway recommend u-haul. Great equipment great service.
Michael RhoadsGreat Customer Service and assistance setting up the trailer. Very smooth process.
Michael CunninghamExcellent service from Old Town Horse and pet
Colin SittigPromo code!
Steven MarshallThe location was great and they were very friendly. However, we were able to rent a 20' truck online for this location and they didn't have any trucks available. It would be helpful if the inventory online was accurate and you could rely on it. We had to rent a smaller truck from another location and get a trailer from here. Luckily we had a truck that was big enough to pull a trailer.
Michelle OsterwiseRude service rep
ADRIAN CARPIOVery nice and friendly. Drop off and pick up was made easy by staff.
christina ContrerasHelpful and quick, easy to deal with. A good experience.
CHARLES ANDREWSGreat service…
ARTURO MARINEZCan’t think of anything I didn’t have any problems
Ray RomeroOnly small problem was the ac did not work
URSULA GALLAGHERQuick and easy drop-off.
Kathryn RoseDrop off was fast and easy.
Ray RamirezThe employee was very rude.. I have never been treated with such disrespect from a Uhaul establishment ever in my life.. Her name was Kelsey.
GERALDEEN LOPEZThe team there is super friendly and helpful and AWESOME!
Lacey WilsonVery nice people here.
Richard MeserveI NEED A REAL RECIEPT FROM UHAUL FOR MY REIMBURSEMENT
Matthew OgdenAll good.
GARY JOHNSONPayment methods (cash or credit) for rental return needs better communication . I wished to pay cash but was charged to debit card .Also needed paper reciept I had to download off my computer printer. Just a little confusing for my 1st time renting equiptment. . Nice business & personnal. Looking for continued business.. Thank You, Frank
FRANK CRANZNothing, keep up with the good service. Pleasant, helpful staff.
John T HamiltonGreat customer service, excellent equipment just overall excellent service.
JOSE ZEZUTAThanks worked out great we will use you again
JAMES GILMORECannot improve on perfection. Great local location!!
ERNIE MILTONMaybe more equipment
EUSEPPI GEHMANThis location is Amazing how ever the uhaul company themselves are not the greatest. I always have issues with my rental location always getting change to one far away and being told they don't have it available when this location has. Very rude agents from uhaul
SHERRY DAHUYAAbsolutely great experience, nothing to improve upon.
Philip VillarI rented it to pick up block for a fence. When I got to the block company they were out of my color to match. I have to pick up block in about 2 weeks. So I only used the trailer for approx an hour. I inquired if I could get a credit and not lucky enough.
Clara YoungOld Town is the best uhaul place in Tucson to rent. I was impressed with the short amount of time it took. From the time I checked in, hookup and out the gate in less than 12 minutes.
David R MontijoThis time the trailer wasn't cleaned before I picked it up. But that's okay because they were busy. No worries!
JOHN SCIREDon't tell your customers that there's nothing you can do when it comes to refunds or other financial issues. Inspect the vehicles before the customer leaves
Dan HeiglBeing more professional and taking ways more care of safety! I was on a long road trip. When I see that a tire strap from my car on the car trailer is sideways of the tire and the other strap is loose after about 60 miles of driving time then this is a HIGH-RISK FACT and a bad accident could happen if I haven't seen this! The personnel should better be trained and tighten the tire straps ways more! Also, they should inform the customers to take care of the straps and proof the straps after every tank stop, because not every customer would look for the straps! Especially when they know that people go on a very long road trip.
steffon munchBraden, Chelsea, and Nate are amazing! You can't beat the customer service at this location!!
ERNIE MILTONInformative and courteous staff, with a touch of good humor!
Randolph AtwaterGreat folks who help me every year, Thanks!!
robert martinI had to fight u-haul because my location for drop off was changed super last minute. And even though this was not my location on contract it was close (and way closer than the one u-haul wanted) people were super friendly and inviting
CarlosDaniel CastilloRamirezVery good nice big trailer thank you and easy to us
Joshua MatusThe trailer needed new tires. The company I rented it from is hands down the best! I'm always hitching and unhitching my own trailers myself. Using their trailer they do everything. As a working person I don't know what to do when not doing anything
cameron pressleyTo not get charged for things that was not used.
Darjai JacksonDuring pickup everything looked great however the truck leaked above the Mom's Attic during the rain storm later that day and soaked everything, all the boxes, I had up there for this move. Getting the soaked boxes out of the truck and everything falling out of the soaked boxes was a challenge but we got i done. Overall this was a good experience the friendly staff both on checkout and checkin was above and beyond. Great place great people. I'll be using this location again in about 3 month for trailer on my 2nd oneway move.
BILL PAROCOWGreat friendly staff
Lisa LakemanGood work.
marcus begayWe were charged for driving 47 miles, but only drove 6,7 miles! The mileage was incorrect on contract, but since it was emailed to me, I was unable to access it. We never were told what the mileage was recorded at when we picked up truck. We realized something wasn't right when we stopped to fill up gas tank and it took 2,5 gallons!. When we questioned this, that is when they advised us of mileage charges. We can't dispute this due to us not verifying mileage when we picked up truck, we trusted it was correct! Someone (at the feed store?) had to have used the truck between it being returned to them the prior day and us checking it out, there were even new scratches on front passenger fender that were not marked when we checked it out. The girl checking us out seemed surprised as she claimed she checked in the truck the prior day. We have rented from this location once before and when we checked in it was in my maiden name, even though I told them it had been changed. We advised them that my husband would be driving and they never put him on the contract or updated to my new name (which is on my drivers license now), which we were told they would need to do. We will never rent from this location again!
Cheryl EdmanVery pleasing experience in dealing with the help. Prices were goof. Will highly recommend this place to anyone. 5 stat company. James
james chapmanHave rented trailers three times now from Old Town Horse and Pet and they have been great. Can't imagine how it could be any better!
Stephen Mullinax