We had a Good Pickup experience here!! The operator let us in 5-10 Minutes early!
Dolores Michael A Martinez
Customer Reviews for On The Road Again RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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10/10 service, thank you
Charles PadillaOt all went great from pickup to drop off!
Ralph ArnettWould come here again.
Alec HillIf I am expected to return a clean truck, I expect to get a clean truck.
Natasha HukillEquipment requested was NOT available when I arrived. Agent was both uncaring and rude. Despite the U-Haul claim that: " At times, the requested location, time or size may not be available. Si c'est le cas, U-Haul vous trouvera de l'équipement. A local U-Haul representative will call you before 5pm on 8/19/2023 to get your agreement on and schedule available location, time, and equipment," I was never called to confirm anything, and the agent insisted it was not his responsibility to provide anything but the truck itself. He claimed because he didn't book, confirm, or schedule the truck, he had no responsibility; "I just make $21 to click on the screen and give you the keys. And I can cancel you with one button." I've rented many vehicles over many years. Worst customer service ever.
Dennis BatemanIt was convenient to be able to drop the truck and vehicle tow off before hours.
Maren Smith WilsonThe only reason I said "no" to the question about whether or not the location was clean and inviting, was because the parking area was extremely tight.
Ervin WardAll was good
ANTHONY CHAVEZDropped off when business was closed.
John CliftCut down the time one needs to fill out paperwork. You ask the same question 12 times!
John CaskeyHe save me some money so of course I would tell people to get there.uhauls from that location!
Mae ThompsonYou guys were great. Made the whole process simple and stress- free. Merci.
Joy WolfeAll went well
Evelyn KingExcellent return service. No improvement needed.
Roland DuttonTook the time to tell us all about checking in.
SUZANNAH NOONANI was surprised that you all charged me an enhanced rate of one dollar per mile rather than the advertised rate of 0,79 per mile for the few miles I travelled past the 90 miles expected. At no point did I see the extra mileage penalty advertised, nor do I see a rationale for the penalty rate. I don't want a refund, but this will impact my decision the next time I rent.
Jeff SmithLocation was not where I was told. Very far out of my way. Do not appreciate UHauls methods of pick up.
William NottI had an issue where the truck was given to me (and the location's contract with me very clearly stated) that the truck was given to me at 1/4 of a tank, so I returned it at 1/4. However, U-Haul's system thought it was given to me at 13/16 of a tank, and so when I returned it, U-Haul tried charging me $90 for gas (which the guy at the location fixed). I'm not totally sure of the solution to this discrepancy, but it was quite annoying.
Andrew BarndtStaff helpful.
Bryan LeeI really enjoyed the great customer service at this location. Five stars
AMANDA CARYQuite a small lot…. But it works.
Robert MorrisonNothing.
Roland DuttonInside of cab was dirty, empty Gatorade bottles and some type of spilled liquid in cup holders.
Theresa SanchezI don'tknow. Everything went well
Barbra FurryI was given multiple locations for equipment pickup. When I went to the initial location I was told my trailer was at a different location. I went to that location and was told that while my trailer was at that location, the hitch I ordered was at the original location from where I just came. This is unacceptable. To be clear, the one star rating I give to the location was due to U-Haul's incompetency, not the location itself. They were fine.
Wesley FlorezThe new truck was amazing. The blue tooth radio was a game changer as was the updated displays and current technology. Loved the engine break. Only missing a back up can and mirror adjusters.
Travis StuartThe person I dealt with was very nice. Drop off was fast and easy.
Matthew CahoonNice family running a business as it is supposed to be, definitely recommend.
Yohann GergesIf a little more lighting could be added at night, that would be nice. I really appreciated working with them.
mjoki whiteCouldn't be better. Great communication. Clean truck with working AC, good brakes. All around excellent experience.
Damon DamatoEasy, no hassle drop off
Megan LaniganGreat service.
Donald HurtVery easy to pick up - good people helping out too
Kit VelaWalked out to great me and did a great quick job getting me done with
chris SeiboldEverything was professionally done and I was taken care of.
vincent najarAmazing!
matthew MartinezOn your website it directed me to a location and when I got there it directed me to another location two miles further down the road in a questionable neighborhood. The drop off process was 2 out of 5. could definitely be easier.
John WatersTried to return the rental using the app, but it would not accept the pictures the app took of the odometer and fuel gauge. Had to go to uhaul.com to complete the return. Spent 20 minutes trying to take the pictures with the app and on hold with customer service.
Joshua St. JohnGreat team. Professional and helpful
Yussuf IbrahimCustomer service was terrible, I was never helped and I was never able to check in to return my check. I stayed on hold for 40 minutes before I gave up and just dropped keys in box. No one ever called me back.
Patricia Griffin