Man at the counter was very nice and helpful.
Francene I
Customer Reviews for One Stop Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Manager was very helpful
Julio R👍🏽
Julio C2 minutes of 91 freeway easy
Ion AEasy transaction
Gabriell AVery helpful
Jack KThe van that was rented to us had a bad alternator and broke down during our move. As a result we were unable to complete the move and make full use of the time we rented the van. We had to call roadside assistance for someone to come and put in a new battery to allow us enough battery juice to drive the van back to the location.
NZOLA DPratique
Julio CWhen I went to pick up my original reservation they let me know it was not available and I would have to go to a different location.
Jose AAlways give a discout without customer asking.
MARIO DWe reserved online to pick up a truck near our home in Lake Forest. The day before our move we were notified they did not have the truck so we would have to drive to San Juan to get it. 12 hours before pickup we were notified again that we would have to drive to fullerton to get the truck and they opened an hour later then our scheduled pickup. We went ahead and got the truck in fullerton which was over 40 miles round trip, then dropped it off in Murrieta when we were done. Uhaul then charged us for going over the mileage even though that extra milage was the distance it took to drive from the new fullerton pickup to our house. The fullerton location was a liquor store that also rented uhauls. Not a favorable experience at all.
Baylie VHelpful
Daniel RGreat service
Ion AMerci.
Cinthia C5 étoiles
JOSE CPerson incharge is very helpful and friendly
Adriana AThe workers need to understand what the customer wants I need a rental for two days but unlimited mileage so .I got it I though when I came to return the truck I was told I owe them $175. Are so more for the mileage something went wrong and I refuse to pay it was a misunderstanding between me and them and he told me don't worry about it pay the next day or whenever so I figured he was wrong that's why I refuse to pay for the mileage it was to be free mileage case closed.
Myron GEasy location
jake eOk
GRISELDA VThanks
Maria IAwesome service
Jorge SVery convenient location thanks uhaul
Jesus MRemi/Remy at this One Stop Market location is fantastic. A total mensch. Professional and kind. Will go here from now on.
Venus KThis location should be closed. Poor customer service and parking lot is not truck friendly for most of the drivers.
Alex CGreat service 5 stars
Daisy CThis review has nothing to do with the location it has to do with U-Haul it self and how they constantly change your reservation with out notice like they do it on purpose to charge you more miles
Oswaldo NTransaction was fast and easy. The equipment was very clean!
Damond WI rented a truck from here and didn't need it for 24hrs. I asked the guy if I could drop it off over night (instead of 3:30pm the next day) and he said it would be a $20 drop off fee. He was not going to be there, and told me I could leave the key inside of the truck with one of the doors unlocked. Why would you charge someone a $20 fee to bring your truck back earlier? I'm doing you a favor by returning it early, so you can make it available for someone else. I did not want to chance leaving the truck their overnight. So instead I had to be inconvenienced by having to find a place to park it over night, and then pick it up the next morning to then drop it off.
Paul HAmazing location 5 minutes in and out Wish all the other locations were like this
raminder gExcellent
Kwang IFriendly, great price
Carolina MI was charged for a cleaning fee when the mess I was charged for was previously already there. I did not touch the mess and was accused of it.
Ivan ERuby was very professional AND very beautiful!! When we dropped off the van after hours, the guy was kind, friendly, and helpful
Mark BNo improvements. The lady that assisted me was really nice kind n helpfull
Ruben MRien
Johnny CMy reservation was for 8 am. This location was not open and I was waiting for almost 30 minutes. I tried doing the 24/7 app checkin method in hopes that I could get it without needing a person there - however, I wouldn't have been able to even get a key. In addition, we ordered a furniture dolly and it did not end up being available.
EMILY HGreat experience
Xavier Pfast and good service!
STEVEN KLocation and staff were horrible he over charged me for no reason not acceptable
Albert OThe Couple So Nice & Pleasant To Work Wit. Afterwords I Found A Location About A 1/2 Mile Away, And Still, I Will Return To These,Guys For Next Rental! The People To Me, Make All The Difference!
Patrick SBest U-Haul experience in town
Mahmoud SService is good but the truck are to old and damaged
eddie qVery good service.
CHAO MExcellent service.
Wynne JTodo bien .!
Josue Geverything was fine
Roberto CGreat service
roger dAwesome experience
larry cReturning using web/app was horrendous. The web site could not get my location information despite turning location tracking on. Then I tied to use the app, and it would not list the location I rented form as one of the options. It appears that the app picks up only u-haul owned store, but not local centers. Luckily the store was open late at night and lady at the counter helped me check out. Get your tech figured out, it is 2023 (almost)
Sathish MSuch a good experience
Jose GNo comment at all the guy that helped us is so good stay safe guy’s thank you
Ismae DWas pretty good as is. Customer service was very good. That was the strongest point.
raymiond tGreat and cheap!
karl sThe gas meter was not correct. Paper said 1/4 but i had to fuel gas when i drove less than one mile from this store. Very sorry.
JOHN PStaff was excellent and personable. My complaint is You need to add extra mileage. I don't believe it takes into account, driving the truck to the location to load it up, maybe stopping to get lunch. Or needing to take an alternate route to stop and get gasoline at a more reasonable location like costco gas which the closest one to my final destination made me have to take a longer route, which you will charge me a $1 a mile for each extra mile. For the price i paid to rent it 8 miles shouldn't cost me $8 more.
Shane SThe truck was clean from debris/trash but inside the cabin was pretty dusty.
Sonia CThe people were very nice and kind. Excellent service.
Akhtar SI had made reservations at another location about a week prior and received conformation that my truck was reserved from 7am to 3pm. The morning of the reservation I was informed my hours had been changed from 5pm that same day until 5pm the following. I was a little hesitant at first, as this isn't your typical uhaul location, however… Not even 15 minutes later I was able to get exactly what I ordered at this location without any problems. Not only was the service great and staff friendly, and communicated well, but I received a text letting me know they were running a little behind. Thank you for your fantastic customer service Remi and team!
Jamie KMy appointment was at 8:00 but they did not open until 8:30. When I arrived I showed them my phone to show I had completed everything online. The gentleman called someone and put me on the phone with them and they were saying there was no appointment scheduled. Finally I told her I did it online and then told me to pass the phone to the gentleman. He then gave me my keys. This took longer than expected I will not rent at this location again
Erika M