My appointment was at 8:00 but they did not open until 8:30. When I arrived I showed them my phone to show I had completed everything online. The gentleman called someone and put me on the phone with them and they were saying there was no appointment scheduled. Finally I told her I did it online and then told me to pass the phone to the gentleman. He then gave me my keys. This took longer than expected I will not rent at this location againErika M.
Customer Reviews for One Stop Market
(U-Haul Neighborhood Dealer)
Pour nous contacter
Fullerton, CA 92833
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 7h pm
- Sam - dim : 8h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steve G.
Le client n'a pas laissé de commentaire.Alec B.
The truck was extremely disgusting and smelled like cigarettes and I believe I was overchargedDaniel P.
Le client n'a pas laissé de commentaire.Jannete G.
Very helpful locationLuis R.
Get your orders correct. I was rented a truck by a place that didn't even have the truck I ordered. Then I had to go to another location to get a truck. This cost me time and money and aggravation..not to mention I was late for my appointment and couldn't get back to the dump before it closed. Therefore forci g me to rent truck for additional 2 DAYS!! Very unorganized and unprofessional. I will never ever rent a U-Haul for the rest of my life. I tell this to EVERYONE I CAN. YOU GUYS SUCK BIG TIME. ILL GET MY MONEY BACK ONE WAY OR ANOTHER. ...JUST WAIT. SINCERELY, FUCK YOURich B.
I am trying to recover property that was left in the uhaul plz contact me at 9092051336karina D.
the reserved equipment was not available at time of pick-upmoises S.
Le client n'a pas laissé de commentaire.JEFFREY G.
Great locationjosefa C.
Staff was extremely helpful and courteous. Easy to get in and out of the lot.Teresa M.
Le client n'a pas laissé de commentaire.Bremar A.
Terrible. Would rate it a 0/5 if I could. Was scheduled to pickup my truck from 860 S. Placentia Avenue. Went to this location and they sent me to 1860 W. Orangethorpe Ave. This setback my 2-hour truck rental by 30 minutes. This location was a dump. Terrible service. They forgot my blankets I ordered. And it was a scam because now I was an extra 12 miles round trip from my destination. This made my mileage increase which made my gas ($22,48) and rental more expensive than if I were to pickup from the Placentia Avenue location. I will never use your services again. U-hall is trash. Wish I could get my money back from this terrible service. Complete waste of my time and money ($49,14).Lionel S.
Perfect locationSimon P.
Le client n'a pas laissé de commentaire.Sandra D.
Felt this location didn't have the best parking situation for uhaul. The location also was a convenience store, causing limited parking options for the 26' truck. Personnel were great.Jason N.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.Francisco M.
This location representative made customer clean the truck (cargo van in my case). I had to cleaned the van because i didn't take a picture before i drove off (it was clean enough for me when i checked the van). She made me to sweep off a few little debris inside the van which were there already. I think it's her tactic so she doesn't have to clean; if customers don't take pictures then it becomes customers responsibility to clean.Intae K.
I'm giving 4 stars for this location because the staff was great. However, I would give 1 star for U-Haul as a company. I've rented 2 Uhauls in the last few weeks totaling around 3k. The first one didn't show up so we had to drive 2 hours each way to pick up another trailer. The second truck we rented was 2-3 hours late. On top of that, they wanted us to drop off the truck early. They really need to get a handle on their rentals.Kearston N.
What a nice operation 2 thumbs upalfonso Z.
Great people here. Very professional.Erik S.
Le client n'a pas laissé de commentaire.Christina O.
When I returned the rental about 9:30 pm, the person at the store said she couldn't handle the return and that I had to do so online which I wasn't made to do previously and I couldn't find the link which actually appeared on my phone messages only after she finally did check me out and the van bcuz she wanted to leave. She kept moving her head side to side showing her contempt that I couldn't check myself out.Catherine U.
Really nice helpADRIAN G.
Le client n'a pas laissé de commentaire.Daniel G.
I rented my truck for 24 hours , I returned it before the 24 hours never got a receipt and my paperwork was processed after the 24 hour period was over and I was charged for another day of renting fee and insurance. This seems like a scam. I called the place back and all I got in response was ok I'll tell supervisor. I've written them an email and no response. This is very unprofessional and unacceptable. I would like my 44$ refunded.IVON J.
Le client n'a pas laissé de commentaire.Won S.
Awesome clean truck such a helpful location just woowwwWISAM Z.
Le client n'a pas laissé de commentaire.Awkmel T.
I was charged $204,74 for smoking inside the truck and I don't even smoke! Completely ridiculous. I received a dirty truck and was fined for it.ANTONIO N.
Location where I rented uhaul it opens at 8am but did not open until 8:45 am. Area is not professional at all.Isaac Raul V.
Le client n'a pas laissé de commentaire.Derek M.
Le client n'a pas laissé de commentaire.Orlin G.
Le client n'a pas laissé de commentaire.Jesus O.
Very helpful location thanksOlanrewaju A.
The associate's were amazing and so help fullSTEVE J.
The 20' truck was late for our pick up location @ 3:00pm and the lady still charged me starting @ 3:00pm. The cab of the truck smell extremely bad, and bed of the truck was dirty and sticky. They don't even clean the trucks before handing it to the next customer. The lady in the front counter doesn't know how to do simple math and wanted to charge me double of the miles that I put in.Ruben P.
Everything was fine was Sunday so the office close at 5pm so the return has to be self check out or paid 20 do Xtra, I thought was hard to do it, but was easy to do self check outMartha O.
Le client n'a pas laissé de commentaire.JAEHYUN J.
No problems at all equipment with ready to go fast service no problemsHarry K.
After dropping off the truck the woman behind the counter was extremely nice and helpful and even directed me to have a seat in the taqueria. Extremely satisfied!Mary D.
SUPER FRIENDLY SERVICEROSA R.
Always taken care of quickly no problems owner was very knowledgeable and there were no problems rates were good and I recommend them highlyHarry K.
The truck share or whatever it's called wasn't worth the effort it took, u-haul app slow and too needy. The store personnel were better assistance than the app. Next time will go direct.David V.
Le client n'a pas laissé de commentaire.Elaine L.
Great serviceRodrigo C.
Le client n'a pas laissé de commentaire.Dustin J.
Excellent service, friendly, helpful people. The website was also really easy to use and I appreciate I could easily change the reservation at any moment.Scott H.
The vehicle has an overly offensive cat urine odor. The odor was so strong that it stay in my clothes way after I got home. I had to immediate shower to get rid of the odor. I can only assume the previous renter had cats or animal in the vehicle and the vehicle was never properly cleaned. The smell was actually a nightmare and I prolong on returning the vehicle cuz I was afraid to sit in the vehicle. The car itself.ran great and the staff service was friendly.tony U.
Le client n'a pas laissé de commentaire.Diane B.
Very friendly people who are very helpfulAli A.
The truck rented had absolutely no heater. We traveled through California, Arizona, New Mexico and Colorado with temperatures averaging 20 degrees Fahrenheit. I expect compensation for this hardship. The truck had poor steering; the drag link is worn and requires replacement. The headlights are as dim as candlelight. Contact me immediately with confirmation that these items will be addressed or I will contact the Department of Transportation and ensure that it is accomplished. You can contact me by telephone at (970) 799-4087.Joseph E.
Le client n'a pas laissé de commentaire.Diana B.
Everything was great until it was time to put gas in it I wasted about two dollars worth of gas because it took quite a while for the gas tank to register that it was full.Jessie H.
Great serviceJose P.
Le client n'a pas laissé de commentaire.marin M.
Le client n'a pas laissé de commentaire.Jeff B.
Very friendly and excellent customer service.Arleyn D.
Very happy and satisfied with staff and service thank you.najeh I.
The best customer service available at this location top classRamiro S.
The vehicle and management exceeded my expectations.Luther D.
They gave me a truck with a leak in the box. Top right corner. I couldn't see it from the ground and there was no way for me to know.Daniel S.
The rudest disrespectful owners of this U-Haul center. The truck gas indicator did not work. We put $10, another $10, gate still didn't move, another $10, then another $10 gauge again did move then another $10 gauge again didn't move until we had to drive about a quarter block then all of a sudden we were at 3/4 tank well we only needed to put half a tank. We show them all five receipts and requested if they could give us a small credit maybe 20 or $30 towards a gas since the gauge was not working. They told us to go get a hose and suck the gas out we were not going to get any credit whatsoever. Yelled at us and told us to get off the property when all we want it was a small credit because their truck was not working. Don't use this place they are either prejudice or they're going to scam you so that they can continue to get the truck back always with more then what you're supposed to put in. Total scamâ€¦ I will be reporting this to corporate.Peter G.
Le client n'a pas laissé de commentaire.virgina R.
Le client n'a pas laissé de commentaire.BILLIE S.
I was in and out of here with my van rental in less then 10 minutes. Excellent service à la clientèleRyan B.
Helped us even trash extra stuff wowdiego P.
Le client n'a pas laissé de commentaire.MARIA G.
Le client n'a pas laissé de commentaire.Christine A.
Le client n'a pas laissé de commentaire.ROY R.
Le client n'a pas laissé de commentaire.TAESUN K.
First of all I regret to report that this place has been the worst service I have had, the staff very rude when it comes to delivering the truck and I had to wait 1:30 to pick up my truck, since the U-haul manager In this location he is not there all the time, thanks to that it was very late to finish the things I had to move and I did not reach the day, so it was a waste of time to rent a U-haul ... . I do not know if it is the place where I rent or all U-haul is the same, I do not know if I would rent another truck some day ... very bad experience for me I hope they do something with the manager of that placeâ€¦Oscar G.
These guys r seriously real goodmartin L.
Le client n'a pas laissé de commentaire.TOM N.
Le client n'a pas laissé de commentaire.angel C.
Good serviceLeaana M.
Le client n'a pas laissé de commentaire.diego B.
Le client n'a pas laissé de commentaire.Guillermo S.
Le client n'a pas laissé de commentaire.MARIA G.
Le client n'a pas laissé de commentaire.Zach M.
Le client n'a pas laissé de commentaire.jonathon B.
he was just rude and he charged me a service fee which no one else has ever done. didn't like this locationSandra R.
The best customer servicerobert N.
Thank god they were open on Labor Day the best customer service a customer can getjacinto A.
Perfectly clean truckjustin D.
Truck was extremely dirty inside and outside. It was also leaking some kind of fluid very heavy.Wendy M.
Van was very dirty and very sticky. Seems like someone spilled soda all over the place. Not vacuumed at all. I have used uhaul couple times before since im moving a lot. Worst experience with Uhaul.Hae Yeol P.
Le client n'a pas laissé de commentaire.Humberto J.
Great serviceMARIANA O.
Le client n'a pas laissé de commentaire.salahuddin S.
The young lady who helped us at the uHaul location/liquor store was extremely helpful. As helpful as she could be because her computer didn't work. When we returned the van the next day, a different young lady helped and again, the computer did not work but she was just as helpful as the young lady from the day before. So these cashiers have a helpful nature but need to be equipped with the necessary â€œworkingâ€ tools to complete these transactions.Elaine L.
Le client n'a pas laissé de commentaire.ramses M.
Good and very fast serviceMARIA G.
Nice serviceTANLEIA E.