Customer Reviews for One Stop Storage Barranca
(Concessionnaire U-Haul dans le voisinage)

169 évaluations

1432 N Barranca Av   Covina, CA 91722
(Arrow Hwy)

(626) 339-5302

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(626) 339-5302

1432 N Barranca Av
Covina, CA 91722
(Arrow Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

They charge too much money. Plus I put gas in the truck they still charge me for that.

maria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina E. 
Évaluation :
5

Great customer service!

Samuel M. 
Évaluation :
5

Everything went smooth.

LOURDES A. 
Évaluation :
5

Nothing comes to mind except longer hours of operation. The lady at the desk made me feel welcome and important. Good experience.

JEFFERY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

oscar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L. 
Évaluation :
5

The service was excellent. Everything from beginning to end was so easy. There's no improvements needed.

RAQUEL SUZETTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN B. 
Évaluation :
5

The customer service lady , that help me was excellent kind, I'm very helpful.

Denise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo C. 
Évaluation :
5

Over all customer service was excellent and the truck rental to well explained and returned. The return process to easy Thank you

LUCA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

atsushi N. 
Évaluation :
5

No improvement needed it was perfect

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
4

Location was not yet open at time of drop off. Wireless feature was handy

Antonio N. 
Évaluation :
5

Super easy. Thank you.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C. 
Évaluation :
5

well, having a phone issue and not being able to walk in to rent a truck, or return it makes using your company a no for me in the future. The customer doing all the work isn't very effective when the process of looking up the info isnt working. I'll use a different company from this point on while moving our home

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCEL G. 
Évaluation :
4

The website is terrible and misleading. Drop off location was listed as optional yet it is vital in determining your rate and is an absolute necessity to fill out. Caused me to have to drive back to my pickup location. Terrible! Not the fault of the location but 100 % the fault of u haul. On top of that, their customer service staff totally lied saying the vehicle belonged to the location, which the staff member from the site said was not true. Get your act together u haul! I'm not using your service again for sure! I'll be sure to warn everyone I know about your terrible business practices and customer services too!

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kashawnia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody B. 
Évaluation :
1

When I returned the van there was a homeless guy sleeping in front of your store with his pants down

caleb B. 
Évaluation :
3

This place was very welcoming, and the workers were professional. The experience went south with the truck. I left with around 3/4 tank of gas from this location from West Covina; the tank was still at the same level when I left from Covina to Denver. I started driving at 2100 Hrs and got to Victorville within a couple of hours at around 2300 hrs. From there I decided to fuel up and rest; the tank was 1/2 full. As I began to fuel up, I noticed that the gas was leaking out under the truck at about eleven gallons in (I started the pump and walked to the truck cab to speak with my kid). At any rate, I had to park at an empty lot and call for roadside assistance. I learned that the gas line had been cut. I ended up having to pull half of the load out to allow the technician to drop the guard plates to fix the gas line. This set me back a good five hours.

Jonathan R. 
Évaluation :
5

Great service as always.

Cynthia M. 
Évaluation :
5

I contacted this location at 2:30 in the afternoon and was able to get a storage unit rent the truck and pack the unit by 7 pm. Fantastic!!!

Leanne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boss Gary Jr H. 
Évaluation :
5

First, the reps (I talked to two) on the phone were very polite and knowledgeable when I made and changed my reservation. Second, the rep at the desk was very clean, polite and pleasant. The pick up office was also very clean. Keeps up the good work!

rowena D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario G. 
Évaluation :
2

This person make me have a hard time, give me the wrong time for drop the truck and after that put the wrong day, my God

ricardo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coleen P. 
Évaluation :
5

Customer service was excellent. Went out of their way to help with last minute change. This was my 3rd time using this location. I will definitely go back and will also recommend the Azusa location on Barranca st.

Adam G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christy F. 
Évaluation :
5

Hello No issues!

Peter Sumitada M. 
Évaluation :
5

Allow the satellite location's more access to take care of the equipment. They said we don't get paid for the extra service and if we have any problems please call Uhaul.

Bob T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gomer S. 
Évaluation :
1

Shocked and disappointed by the lack of professional service. The gentleman helping from the desk just had issue after issue after issue. Internet down, said we didn't have a reservation, had to call in to find reservation, took forever even though we did a the online fast checkout to make sure and have all of our info in the system to expedite the process. He had a significant lack of customer service. Upon dropping off the truck he overcharged for the dolly and blankets. Check your bill! Then had to call to find out how to reverse it. In the end he was able to fix the charges while we sat there and waited. Overall I will never come back to this place but I'm sure other people will be fine coming here. I will stick with original Uhaul stores not authorized dealers. On another note, the guy that actually pulled up the truck and helped us out was fantastic. I would come back here just for that guy.

Josiah G. 
Évaluation :
3

The customer service sucked; the did not make me feel welcomed. There was no enthusiasm exhibited or a willingness to ensure that I was satisfied. The person at the desk should be more personable and egar to see someone walk through the door. They should not assume that a person fully understands the ins and outs of renting a vehicle. The contract was presented in such a manner that key points were rushed over. The payment process was not explained at all. It was a process of initial here, sign here. No one inspected the truck with me. When I asked if they were going to walk around with me, I was told “no, you have nothing to worry about, you got the insurance, everything is marked down”. I felt dismissed and unimportant after spending over $600.

Venecia B. 
Évaluation :
4

The facility was nice however we got a huge run around. Whe. We arrived at one location we were told to go to another location. We had previously updated our address however when we got to thour location the address was not updated I-hauls left hand does not know what the right hand is doing. Your company has horrible commmication The whole experience was exhausting Yes you facility is nice but everything Elise is horrible

starla H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
4

Open earlier

Gary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry A. 
Évaluation :
5

Great experience. Excellent Service, highly recommend this location!

Monique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

belen R. 
Évaluation :
5

Thank you. Nice service and friendly staff

Winnie E. 
Évaluation :
5

Americo is friendly & professional. Thanks.

HILARIO Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbra D. 
Évaluation :
3

There was only one man working up front and 3 waiting to be helped

Cory Alan B. 
Évaluation :
4

All trucks should have a loading ramp, not just the larger ones. It also could get to expensive with $1 per mile if you need to drive more. Needs to be just a flat rental rate.

Mark G G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Rien

Shelly Mae H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

T

Kathleen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris F. 
Évaluation :
5

Keep up the good work

Oscar M. 
Évaluation :
5

Excellent service

denise M. 
Évaluation :
5

The online reservation was easy. The initial contact w/the rental rep was great. Excellent customer Service. I would definitely rent from One Stop Storage again because of the professional front desk gentlemen.

ARMANDO RUBEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Awesome customer service. Last minute need for a rental truck was filled without a problem.

JOHN P. 
Évaluation :
5

The location was convenient for me as I have my storage unit there and had to drop off some of the items from the truck into the storage. I did not have to go to any other location and everything was one stop

atsushi N. 
Évaluation :
5

friendly, courteous and professional service. Thumbs up!

PATRICE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN FABIAN H L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josef G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
5

Great and helpful staff. Diligent to keep our storage spaces secure!

FRANCES MORAN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBIN JO ANN P. 
Évaluation :
5

Mileage rate seemed higher than usual rep was helpful and friendly at pickup

Erick Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO AGUSTIN S. 
Évaluation :
5

The storage, truck, and trailer experience were awesome! I left a review on the other page.

Dennis D. 
Évaluation :
5

Gard & Darlene were always very professional and took care of all our needs. We sold our house in CA and had to store everything until our house was finished in UT, 5 months later.They were always very attentive to our needs and Gard recommended the 26-foot truck and trailer (48 feet long overall). It was the perfect combination. Everything worked perfectly on our trip to Utah. The truck handled the load very well over a couple of very long and steep passes and the trailer followed behind without me even having to think about it. We are extremely pleased with the overall experience of storage and trucking.We recommend Gard & Darlene highly.

Dennis D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon F. 
Évaluation :
4

Rien

don D. 
Évaluation :
5

A bottle of cold water would be greatly appreciated especially on a hot, summer day.

Voislav A. 
Évaluation :
5

Very helpful and knowageable

pamela S. 
Évaluation :
5

VERY GOOD SERVICE.

JAMES M. 
Évaluation :
4

Very nice place to work with

MATT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loretta A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

I highly recommend this location, it was clean, up to date, customer service was exceptional, the entire process in and out was speedy and the prices were very good!

Jade L. 
Évaluation :
4

My reservation got messed up somehow. I called about two hours before scheduled pickup at 10am to change it to 11am. I must've called the main UHaul number from my reservation. Somehow the truck part of my reservation got cancelled after that phone call. I was still able to get a truck, but it was time consuming and annoying.

Lindsey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Non les évaluations ont été soumises pour cet établissement.

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