Évaluations des clients One Stop Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de One Stop Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jonathan R. le

Évaluation :

This place was very welcoming, and the workers were professional. The experience went south with the truck. I left with around 3/4 tank of gas from this location from West Covina; the tank was still at the same level when I left from Covina to Denver. I started driving at 2100 Hrs and got to Victorville within a couple of hours at around 2300 hrs. From there I decided to fuel up and rest; the tank was 1/2 full. As I began to fuel up, I noticed that the gas was leaking out under the truck at about eleven gallons in (I started the pump and walked to the truck cab to speak with my kid). At any rate, I had to park at an empty lot and call for roadside assistance. I learned that the gas line had been cut. I ended up having to pull half of the load out to allow the technician to drop the guard plates to fix the gas line. This set me back a good five hours.

Cynthia M. le

Évaluation :

Great service as always.

Leanne J. le

Évaluation :

I contacted this location at 2:30 in the afternoon and was able to get a storage unit rent the truck and pack the unit by 7 pm. Fantastic!!!

Louis B. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Boss Gary Jr H. le

Évaluation :

Le client n'a pas laissé de commentaire.

rowena d. le

Évaluation :

First, the reps (I talked to two) on the phone were very polite and knowledgeable when I made and changed my reservation. Second, the rep at the desk was very clean, polite and pleasant. The pick up office was also very clean. Keeps up the good work!

Mario G. le

Évaluation :

Le client n'a pas laissé de commentaire.

ricardo s. le

Évaluation :

This person make me have a hard time, give me the wrong time for drop the truck and after that put the wrong day, my God

Coleen P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam G. le

Évaluation :

Customer service was excellent. Went out of their way to help with last minute change. This was my 3rd time using this location. I will definitely go back and will also recommend the Azusa location on Barranca st.

Christy F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter Sumitada M. le

Évaluation :

Hello No issues!

Bob T. le

Évaluation :

Allow the satellite location’s more access to take care of the equipment. They said we don’t get paid for the extra service and if we have any problems please call Uhaul.

Gomer S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Josiah G. le

Évaluation :

Shocked and disappointed by the lack of professional service. The gentleman helping from the desk just had issue after issue after issue. Internet down, said we didn’t have a reservation, had to call in to find reservation, took forever even though we did a the online fast checkout to make sure and have all of our info in the system to expedite the process. He had a significant lack of customer service. Upon dropping off the truck he overcharged for the dolly and blankets. Check your bill! Then had to call to find out how to reverse it. In the end he was able to fix the charges while we sat there and waited. Overall I will never come back to this place but I’m sure other people will be fine coming here. I will stick with original Uhaul stores not authorized dealers. On another note, the guy that actually pulled up the truck and helped us out was fantastic. I would come back here just for that guy.

Venecia B. le

Évaluation :

The customer service sucked; the did not make me feel welcomed. There was no enthusiasm exhibited or a willingness to ensure that I was satisfied. The person at the desk should be more personable and egar to see someone walk through the door. They should not assume that a person fully understands the ins and outs of renting a vehicle. The contract was presented in such a manner that key points were rushed over. The payment process was not explained at all. It was a process of initial here, sign here. No one inspected the truck with me. When I asked if they were going to walk around with me, I was told “no, you have nothing to worry about, you got the insurance, everything is marked down”. I felt dismissed and unimportant after spending over $600.

starla h. le

Évaluation :

The facility was nice however we got a huge run around. Whe. We arrived at one location we were told to go to another location. We had previously updated our address however when we got to thour location the address was not updated I-hauls left hand does not know what the right hand is doing. Your company has horrible commmication The whole experience was exhausting Yes you facility is nice but everything Elise is horrible

Craig S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Katherine M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary W. le

Évaluation :

Open earlier

Terry A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Monique C. le

Évaluation :

Great experience. Excellent Service, highly recommend this location!

annette o. le

Évaluation :

Le client n'a pas laissé de commentaire.

. le

Évaluation :

Le client n'a pas laissé de commentaire.

Claudette K. le

Évaluation :

Le client n'a pas laissé de commentaire.

belen r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Winnie E. le

Évaluation :

Thank you. Nice service and friendly staff

HILARIO Y. le

Évaluation :

Americo is friendly & professional. Thanks.

Wilbert J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbra D. le

Évaluation :

Le client n'a pas laissé de commentaire.