Customer Reviews for One Stop Storage
(U-Haul Neighborhood Dealer)

288 évaluations

157 N Wayfield St   Orange, CA 92867
(55 Freeway and Chapman)

(714) 771-5705

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    9h30 am à 1h30 pm / 2h30 pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(714) 771-5705

157 N Wayfield St
Orange, CA 92867
(55 Freeway and Chapman)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    9h30 am à 1h30 pm / 2h30 pm à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

For the first time in a long time, the equipment was FULL OF GAS when I picked it up! Huzzah! I really appreciate that. It is a real pain in the butt to try and guess how much needed to be added to bring it back to the correct level.

Karen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edvin L. 
Évaluation :
5

Super easy check in and out! Nice to have access at any time. Very affordable. Will definitely use again

Denise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Y. 
Évaluation :
5

The person who helped us was amazing!!!

Maria M. 
Évaluation :
5

Sal was great informative and helpful.

Tommy S. 
Évaluation :
5

Reaching U-haul and this location during my rental period was almost impossible, so I was unable to let them know I would return the vehicle late. Using the U-haul ap to check out the vehicle in the morning was very frustrating and I probably won't do it again.

Tod B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie D. 
Évaluation :
5

The only issue was that the cab smelled pretty bad. Old body odor, or something. I would recommend some sort of air freshener or something so it didn't smell like dirty clothes and sweat.

Adam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASMUKH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
2

UHaul - Gauge was just under half full (which Uhaul document stated as half full) which I did not make a big deal about . Then when I brought it back UHaul wanted tank to be a little over half full exactly so for 1 gallon of gas charged $21...Beware scam just to make a few extra bucks! Ridiculous !! Do not use UHaul if another opton is available

Malinda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank A. 
Évaluation :
5

Best place we've used to rent a Uhaul. And we rent Uhaul often because we have a home staging business. Sheila was very helpful!

Kelly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana L. 
Évaluation :
5

Sal was great! Pick up was so easy. I got in the 10 foot U-Haul truck and drove away. Nobody looks forward to moving and Sal made the start of the day smooth and easy. The truck worked as it should. Return was fast and easy. Thanks again Sal, I'll definitely be back when the need arises.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY A. 
Évaluation :
5

Sheila was very friendly & informative. The truck was ready when we got to the office. A very pleasant experience.

DONNA R. 
Évaluation :
5

Staff at One Stop is top notch!! Excellent service!!

REBECCA C. 
Évaluation :
3

Self check wasn't very pleasant and very demanding. I prefer next time to have someone assist

Rick N. 
Évaluation :
5

My only complaint is with the UHaul app when returning the truck. The app required me to take and upload a picture of the gas gauge and odometer, but the app would not upload the picture. There was no workaround, and no instructions for assistance, so the app was stuck. I had to ask the attendant at the storage place to process the truck for me, which I'm sure was irritating for her. Frustrating experience because, essentially, the app didn't work.

Carlton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
5

Great customer experience

Omar F. 
Évaluation :
5

Great service unfortunately the truck I got the A/C wasn't working other than that very satisfied with the crew thank you guys for having my truck ready

Eliazar E. 
Évaluation :
3

We came to pick up the truck, and the office/store was closed for 35minutes. The store manager was not attentive to the matter. On Friday evening everybody has a tight schedule. Additionally, as a customer we should be informed in advance that the credit card will be charged ahead, based on estimates and not based on factual, final metrics. Who wants to see all sort of "strange" transactions from your business on the banking account on the day when the truck was just picked up!!!

Dariana G. 
Évaluation :
5

Staff was helpful and curtious

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irfan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole K. 
Évaluation :
5

Great customer service by Sal

Jolene S. 
Évaluation :
5

Nothing. Great place to rent your next Uhaul. Thank you for your excellent service Sal.

Rubi P. 
Évaluation :
5

The woman at the front waa very friendly!

Jessica R. 
Évaluation :
5

Highly Recommend !!! Excellent in every way !!!

roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anapatricia C. 
Évaluation :
5

s/o

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
4

Hi Generally I have had good experiences with U-Haul for moving. Regarding cleanness of truck , the cargo section is usually clean but inside the truck is not that clean?!

MAHMOUD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD L. 
Évaluation :
5

A really easy process since we have a storage space there!

JUDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAVEL J. 
Évaluation :
2

Please be respectful to customers businesses & their needs . Please not enforce digital process while your office employees or office equipments have not been upgraded ?!

Mahmoud M. 
Évaluation :
5

The employee was pleasant and helpful

Carlton M. 
Évaluation :
5

Great customer service from everyone

MICHELLE M. 
Évaluation :
5

Kristin was friendly and very helpful. This was my first u-haul rental. Was very pleased experience. Merci!

GARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL J. 
Évaluation :
5

Your computer program has issues!!

JUDY M. 
Évaluation :
5

Fill the gas tank all the way.

Karen E. 
Évaluation :
4

U-Haul app was not working for the pick-up but Kristine went above and beyond to get me in the truck ASAP. She was great! If not for her efforts and ability to remain calm, I may not have been able to be as patient as I was. Thank you Kristine.

RUSSEL B. 
Évaluation :
5

Saul was really accommodating to me. Thank you!

Arilia W. 
Évaluation :
5

Thank you Sal, it was a pleasure doing business with you. The facility, and truck were clean and well maintained.

Russel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo M. 
Évaluation :
5

Salvador helped us and was incredibly helpful! Would totally recommend uhaul and this location again.

Rachael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEWART N. 
Évaluation :
5

I'm little disappointed I returned the truck with the tank @ 3/4 and they still charged me for 2 extra gallons 😳

ELIAZAR E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUSEF R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE A. 
Évaluation :
5

Friendly and helpful staff.

Eddie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN K. 
Évaluation :
5

Easy pickup & drop off. Truck worked as described.

DAVID S. 
Évaluation :
5

I drive 9,5 miles total, refilled up the tank and had to put 6 gallons in it!!!! Ridiculous, there needs to be some over site on the gas tank when it's returned from the previous customer. However, the employee was extremely professional and nice, not his fault at all, just crazy how I paid to pay $26 for gas when driving 9,5 miles and was not reimbursed.

CHRISTOPHER B. 
Évaluation :
5

S.O.

LORI S. 
Évaluation :
5

The manager of this location is outstanding in every way. Very pleasant and professional. She was a pleasure to do business with!

DAVID S. 
Évaluation :
5

Sheila, Sal, and Alex are very responsive and provide outstanding service to the customer.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO V. 
Évaluation :
5

Always perfect and on budget. Thanks again.

Barry F. 
Évaluation :
1

Reservation wasn't available. I fully expect the $50 guarantee

NICKY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Estrella D. 
Évaluation :
5

The owner was so incredibly kind and helpful for us. I will come back and recommend to friends often. The best UHaul experience of my life

KYLE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli D. 
Évaluation :
5

Sal was awesome ! He was on break when I showed up but could tell I was in a hurry I told him my wife found a great deal on a couch and I had to be there by 2pm (it was 1pm) He went out of his way to make sure I got into the u haul quickly and was very friendly Seriously he was amazing and saved the day and had a great attitude about it Sal is the best and I will always give him my business first !

PETER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE M. 
Évaluation :
5

even though it took over an hour to get the right location then wait for approval then grab the right truck on top of waiting on hold for over an hour I got my time extened more then needed and was grateful

Myra C. 
Évaluation :
4

Improve simplicity of U-Haul drop off, website did not work

KATHERINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M. 
Évaluation :
5

Rien

James P. 
Évaluation :
1

They Charged me more than $50 just because the furniture pads were not fold and we did not sweeped the truck. First of all those people never said anything about sweep or fold blankets, yes blankets. They did not give me furniture pads, they gave me a type of blankets that are used in the ambulance or in ER, those are disposible blankets. Secondly I asked the person who received the truck back, if he wanted to check everything and see if all the equipment was correct and the guy was so busy talking by phone and he answered no, i do not need to check just give me back the truck key. As I was told i had to pay the extra milles and put the gas back that was used, and I did. Then the guy who did not want to check the truck, called me for telling me that the blankets wwere not fold and that he will not charge me for those, but he did. The way he treated me was so humilliated and horrible.

Claudia F. 
Évaluation :
5

Sal was great!

MATEO N. 
Évaluation :
4

Not charge for gas when the customer refills the tank. My Uhaul representative realized the problem and credited my account. On the receipt it says I was charged $22 for not replacing my gas,h however, the charge was not added to the total cost.

CHRISTOPHER D. 
Évaluation :
5

Sal was a saint. He was extremely helpful when the uhaul site was not operating properly. We would rent again just because of Sal who went over and above to help us both when we picked and returned the truck

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
4

This is my second time renting from this facility, dirty equipment both times, I would expect more attention to this matter since there is a virus killing people.

Fernando H. 
Évaluation :
5

Vehicle was dirty inside and out, I had to wipe before driving beacause of covid concerning, other than that, it was a nice experience, fast and clear service, I will definitely use this location again

Fernando H. 
Évaluation :
5

Sal is great customer service.

DONALISA S. 
Évaluation :
5

Salvador and Shiela were amazing help and were able to accommodate my last minute needs with no hesitation what so ever. Thank you guys for the great quality customer service. 11/10 stars

JARED B. 
Évaluation :
5

Front desk attendants were exellent with helping me get a rental truck, made it quick and easy.

Casey K. 
Évaluation :
5

Excellent service à la clientèle

JEANNETTE S. 
Évaluation :
5

Unfortunately I don't remember the gentleman's name who I rented from, but he was extremely helpful and provided some of the best customer I've ever had

NATHANALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula P. 
Évaluation :
5

Moving can be scary for a single mom,but you guys are so flexible and helpful. Sheilak was by far the most helpful and professional front desk employee. With the pandemic we all have to be cautious,so I called and sadly didn't have a reservation but the 10 foot Uhaul I needed was available so I was helped and felt so happy.

LUZ A. 
Évaluation :
5

Sal was very helpful

Chuong T. 
Évaluation :
2

Site staff was really helpful, but the 24 access was atrocious. Someone called and said it was not set up. I get there and am told to use the site app to get a code to lock box. Site app says I'm checked in without any code. Tried several times. Nice clerk helped me out and saved my day. Self access process and website, terrible.

BRUCE S. 
Évaluation :
5

Everything was great.

Daniel P. 
Non les évaluations ont été soumises pour cet établissement.

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