Check engine light was on. Pull down cord snapped after using 4 times.
Chris Kar
Customer Reviews for O'Neill Outdoor Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff very helpful. Made rental process easy.
daniel massiahQuick easy drop off. The young lady inside the office was helpful.
Crystal BollingVery pleasant experience- professional and efficient. I would recommend to a friend. Merci.
Edmund PowerNeeds lighting and better instructions for drop off. You're asking for photos after hours in pitch black -.-
Christian De la rosaEverything was made so easy and the end result was perfect
tim yousikAbsolutely great customer service!!
John BubanyVery easy to deal with.
Giorgi GogiashviliThe lady who did my rental was very polite and helpful. Explained everything to my understanding.
elizabeth mc cluskeyThe lady in check in was extremely helpful and friendly. Amazing service
Nick VamvakitisOffice manager is very nice and polite. Very accommodating and easy to work with
STEVENJ JENKINSI got extra charges of no fault from me. The office Manager replaced my auto rental without updating the system… my case still open Reference id: 4081052
Sarmad MohamadSeamless. Thank you. Anne
ANNE DITTMEIERNothing. My experience was outstanding. Staff was extremely helpful and accommodating. Renting from this location made my experience hassle free.
David McKillopNo improvement is needed. Entire process was perfect
Salvatore DilibertoO'Neills is the best. Thanks guys.
heywood orensteinI had to get it there since my reservation at Riverhead wasn’t kept.
David ConsidineIt went smooth as silk
MATTHEWR MCCLAINVery helpful people at O'Neill's.
MICHAELBRIAN CONNELLEasy
Charles BoyarI think that the trailer needs a jack. It's a heavy trailer and a jack would make it a lot easier to connect/disconnect to the tow vehicle.
Scott GregoryEverything was perfect
margaret shanahanWe wanted to do the walk around check. The woman said she was busy and would check us in later and we were good to go. When we asked about documentation, she said if we did not trust her we could drop it off at another location.
Michael FortenberryEquipment was a little dated
Paul PagliaVery friendly, helpful and accommodating! Will definitely return!
Judith Hyrkanada.........alls good!!
john liebegottGreat customer support will recommend this u haul company to anyone
ALICIAM BOOKERO'Neill was great and so was the U haul on Sound Ave in Riverhead who helped me find the truck to rent. Joe from the uhaul on Sound Ave actually gave customer service, cared and is a huge asset to your brand. However my experience before Joe was HORRIFIC. The day before I was to pick up my rental in NJ someone called to tell me I had to drive another 178 miles to Pennsylvania to pick up my truck. No apologies, no help, No carting, it's my fault cause I agreed to this on the internet! I explained I was driving 120 miles to my pick up place and can not add 360 miles to my trip!!! She said no trucks were available in NY or NJ. Obviously we know that is not true! We did not cancel because I had to have a truck. That evening I called the number twice before 7 and listened to a recording that someone would pick up. No one did. I called in the morning and same thing happened. They never even sent me the address of where I was supposed to pick up my truck. Finally I gave up and sure enough a nice man from where I was supposed to pick up the truck in PA called at 12:30 to find out where I was!!!!! So disappointing and I wasted hours of my time on this awful customer service. Really upsetting. Sure I will be using both Riverhead U haul locations because they are great but my opinion of the company, U haul is very poor. Not expecting a response but it would be nice. You have all the information on your end, do some research and you will see that this is exactly what occurred. Invest in customer service not this. Care about your customers and dealers because that produces lasting loyalty and brand appreciation.
Ken SteinCab of unit seats , floor were dirty . The seats really should have been clean.
Kevin FlahertyThe Representative at the dealer, Barbara in Jamesport NY was great, and took very good care of me. She made the process very simple and easy. I would definitely come back.
matt murphyEasy check in and drop off.
Victor FloresEasy access, quick service Very happy Good truck
michael MahonService was fine. Barbara, who set all up, was, nice,efficient, smart and pretty. I would use O'Neill again., Jack McFeely
Jack McFeelyPickup was a hassle.
jholee flintPrice per mile was higher than expected. But the quality of the vehicle made up for it
Patricia HessRepresentative on location was efficient, friendly, and helpful.
Matthew BurgerThe last few uhauls I have rented, not just here but in other locations ,have installation or debris on the seats. I always have to sweep and leaf blow out the U-Haul before I return so not to have the same experience for the next person.
Jonathon ReevesFriendly folks here! The trailer was clean and worked great! Easy pick up and return.
robert scottFriendly and helpful personnel.
Charles WollebenVery hood
Paul MillermanVery easy drop off
janet ciamaricone