Évaluations des clients Orange Market

Very friendly and professional!

We've always had a pretty good experience with uhaul but the customer service we received from this location in particular, was amazing. They were extremely personable, funny and even while their system malfunctioned were very positive. Would definitely recommend people rent their uhauls through them.

Friendly Sert

Excellent friendly service, would definitely use again.

I had to extend my rental multiple times and they were very accommodating! Excellent service and nice people!

Nothing. Everything was top shelf.

The location and staff did all that they could to make my experience as pleasant as possible.

Very unprofessional car was not clean at all cargo van cut off on me to time. then when I reported to the store they act like they did not hear. They still wanted me to pay for bad Service. Inside of the driver seat smell like feet.

AC did not work in the truck

The people working the counter were very nice and professional. Great personality and very nice to talk to will use this location again

Staff was extremely friendly and helpful with the rental process and that new truck was spotless! And that huge truck was so easy to drive!

The service staff was very pleasant and accomodating.

Great, easy service!

Representative tried to say we had a dolly. No dolly was ever provided to us nor on our contract

All good.

This location needs to update it's hours in order for Uhaul to better schedule customers reservations. Their information reflects and opening time of 6am, no one showed until 9am.

Excellent, professional and friendly service. Quick processing without delays.

Easy transaction . Professional.

Bad customer service

The equipment was clean and available but the personal service was nonexistent.

Cargo area of the van was filthy. Had sticky liquid residue all over it and had an unpleasant smell. Driver and passenger seats had dog hair all over it.

I had a great experience with the pickup and drop off locations. All the people I dealt with we're polite , professional and courteous. Very good experience!

Improve how to get the key. Lock box was very inconvenient. & no one in the store could assist

Quick & efficient.

I wanted a 10” truck there wasn't one available. They offered the 15” truck at the same price as the 10” but when it was time to pay nothing was the same. I feel I was overcharged. I won't be back. How does a $20 rental with end up being $145.

Our first location didn't have the truck i ordered, after 35 min waiting, the person find a truck on Newbys road. Finally after almost an hour later we had the truck. Overall was good

We were pleased with the whole experience!

Poor communication.

Just tell me the price or an estimate when I book it. I book it online and I'm expecting 50-80 for everything but no set price is given to me. I get to the store and they say $160! It ended up being just under $100 after I returned it but still. Very frustrating.

Good service

The personnel at the Orange drop off location were very helpful and friendly, answering all of my questions. The only improvement I could see was maybe better signage showing where to return the truck.

Great location, Awesome service as always.

Management was good to work with, appreciate that

We had to go to this location because the location that we were told to go to that location refused to take the truck so we had to drive all over looking for some place I would take it.

I was double charged and over charged I just noticed.i called the location and was told to call you. The daily rate was 29.99 plus 12. For insurance I believe. I was given a smaller truck than ordered and not told resulting in returning the truck next morning couple hours late.there should be a note of this on file.The total miles were only 23 miles.Who do I call for refund?

nothing that i can think of everything went well as it can be pleasant customers service thank you keep up the good work

no comment

Fantastic drop off location, parang and his team made this right and did everything they could to clean up after tidewater issues

Being as I was in a rush for both pick up and drop off I would've liked faster service (I get the impression they don't do this a lot, so finding info, doing an inspection, etc seemed to take longer), but the reality is they didn't do a bad job as I was just impatient to get to where I needed to be.

The gentleman that owns the uhaul company is a borderline crook. He refused to do the final inspection together and while he also operates a gas station he didn't even tell me that i hadn't filled up the gas tank enough and immediately jacked on extra charges. Rather than offering me the opportunity to go back and fill it up myself he immediately started charging extra at ridiculous gas prices, claiming he said that that's how it's worded in the contract. I'm not at all surprised though. He was clearly from Indian decent (or maybe Pakistani/Afghani and those people generally just love to rip other people off It's also the worst example of customer service and customer centricity I've ever seen and that's coming from a person who has worked on 3 contingents (Europe Asia and America) including having done multiple projects in India whos now part owner of a consumer products company Despite this being the closest uhaul location. I will avoid this one at all cost going forward and am way more apt to consider a company like enterprise going forward even if that means paying more

I ordered 2 dolly's but they weren't at the location when I arrived to pick up. Had to drive to another location and only 1 was available. Spent 1 hour looking for equipment. Very inconvenient.

The truck needs to be vacuumed out. The location was quick and convenient with the gas station right there. Staff could be a bit more friendly, but overall great experience.

Not charge after hour fee when truck is returned within 24 hours.

None

The truck itself was really old and rickety. The "evaluation for damage" at the beginning was funny: The entire truck was a petina of damage. Lots of strange noises, engine rattle, unexplained bangs. A helper rode in the truck and thought we were on the verge of breaking down. The truck needs some serious help or to be put out to pasture.

Pickup location staff were very friendly and efficient. I would definitely use them again.

Service was amazing! Truck was just right for us moving my sister to her new home . We swept truck out and returned truck after closing ! Thanks orange market!