Customer Reviews for Orange Market
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Customer service at this location is incredible!!! Very friendly and willing to help!

Évaluation :

3

Dropping off keys in drop box were not in return instructions. Would include a reminder to drop keys in drop box and where to find drop box.

Évaluation :

1

Horrible customer service would not recommend.

Évaluation :

3

I was overcharged

Évaluation :

3

When I reserved this truck on line I checked that I did not want the the extra insurance but I see on the invoice I was charged 14,00 $.

Évaluation :

5

They treat you as a valued customer

Évaluation :

3

I will continue to use Uhaul but the owner of this location was not patient and kind. She is short tempered. I have used Uhaul for years and recommended to many in my organization but will never use this location again. The truck was not prepared, I called one hour and a half before picking up the truck. There was large chunks of ice on the top and the windshield was covered, it took myself and my daughter some time to clean it off. It was dirty inside. I have never had this problem from any of your other locations. Petersburg is the best, well kept and courteous manager. Merci

Évaluation :

2

Clean the ice and snow off the truck BEFORE you rent it out. That is called common courtesy. It is YOUR truck after all. Truck was clean but my gosh. Get a tune-up. Friggin thing was struggling just to climb a hill and it was empty. Gonna use Penske from now on

Évaluation :

2

Rated it below average because manager said he forgot to have self check in video sent to me and they was an approaching winter storm coming so if I just put the keys in the drop box after hours, if I came back early, he would not charge me the 20 $convenience fee. Turns out I got charged the fee anyway!

Évaluation :

5

Awesome employees. Very accessible.

Évaluation :

3

The video to retire after hours was detailed and easy to follow. It allowed me to go through the steps with ease. The step by step process of after hours return was simple and I prefer a contactless process whether it's after hours or not. This should be an option for drop off and/or pick up as an alternative due to covid 19z

Évaluation :

5

Very friendly and professional!

Évaluation :

5

We've always had a pretty good experience with uhaul but the customer service we received from this location in particular, was amazing. They were extremely personable, funny and even while their system malfunctioned were very positive. Would definitely recommend people rent their uhauls through them.

Évaluation :

5

Friendly Sert

Évaluation :

5

Excellent friendly service, would definitely use again.

Évaluation :

5

I had to extend my rental multiple times and they were very accommodating! Excellent service and nice people!

Évaluation :

5

Nothing. Everything was top shelf.

Évaluation :

5

The location and staff did all that they could to make my experience as pleasant as possible.

Évaluation :

3

Very unprofessional car was not clean at all cargo van cut off on me to time. then when I reported to the store they act like they did not hear. They still wanted me to pay for bad Service. Inside of the driver seat smell like feet.

Évaluation :

5

AC did not work in the truck

Évaluation :

5

The people working the counter were very nice and professional. Great personality and very nice to talk to will use this location again

Évaluation :

5

Staff was extremely friendly and helpful with the rental process and that new truck was spotless! And that huge truck was so easy to drive!

Évaluation :

4

The service staff was very pleasant and accomodating.

Évaluation :

5

Great, easy service!

Évaluation :

2

Representative tried to say we had a dolly. No dolly was ever provided to us nor on our contract

Évaluation :

5

All good.

Évaluation :

1

This location needs to update it's hours in order for Uhaul to better schedule customers reservations. Their information reflects and opening time of 6am, no one showed until 9am.

Évaluation :

5

Excellent, professional and friendly service. Quick processing without delays.

Évaluation :

5

Easy transaction . Professional.

Évaluation :

2

Bad customer service

Évaluation :

4

The equipment was clean and available but the personal service was nonexistent.

Évaluation :

3

Cargo area of the van was filthy. Had sticky liquid residue all over it and had an unpleasant smell. Driver and passenger seats had dog hair all over it.

Évaluation :

5

I had a great experience with the pickup and drop off locations. All the people I dealt with we're polite , professional and courteous. Very good experience!

Évaluation :

1

Improve how to get the key. Lock box was very inconvenient. & no one in the store could assist

Évaluation :

5

Quick & efficient.

Évaluation :

2

I wanted a 10” truck there wasn't one available. They offered the 15” truck at the same price as the 10” but when it was time to pay nothing was the same. I feel I was overcharged. I won't be back. How does a 20 $rental with end up being 145 $.

Évaluation :

3

Our first location didn't have the truck i ordered, after 35 min waiting, the person find a truck on Newbys road. Finally after almost an hour later we had the truck. Overall was good

Évaluation :

4

We were pleased with the whole experience!

Évaluation :

2

Poor communication.

Évaluation :

5

Just tell me the price or an estimate when I book it. I book it online and I'm expecting 50-80 for everything but no set price is given to me. I get to the store and they say 160 $! It ended up being just under 100 $after I returned it but still. Very frustrating.

Évaluation :

5

Good service

Évaluation :

5

The personnel at the Orange drop off location were very helpful and friendly, answering all of my questions. The only improvement I could see was maybe better signage showing where to return the truck.

Évaluation :

4

Great location, Awesome service as always.

Évaluation :

4

Management was good to work with, appreciate that

Évaluation :

5

We had to go to this location because the location that we were told to go to that location refused to take the truck so we had to drive all over looking for some place I would take it.

Évaluation :

1

I was double charged and over charged I just noticed.i called the location and was told to call you. The daily rate was 29,99 plus 12. For insurance I believe. I was given a smaller truck than ordered and not told resulting in returning the truck next morning couple hours late.there should be a note of this on file.The total miles were only 23 miles.Who do I call for refund?

Évaluation :

5

nothing that i can think of everything went well as it can be pleasant customers service thank you keep up the good work

Évaluation :

4

no comment

Évaluation :

5

Fantastic drop off location, parang and his team made this right and did everything they could to clean up after tidewater issues

Évaluation :

3

Being as I was in a rush for both pick up and drop off I would've liked faster service (I get the impression they don't do this a lot, so finding info, doing an inspection, etc seemed to take longer), but the reality is they didn't do a bad job as I was just impatient to get to where I needed to be.

Évaluation :

1

The gentleman that owns the uhaul company is a borderline crook. He refused to do the final inspection together and while he also operates a gas station he didn't even tell me that i hadn't filled up the gas tank enough and immediately jacked on extra charges. Rather than offering me the opportunity to go back and fill it up myself he immediately started charging extra at ridiculous gas prices, claiming he said that that's how it's worded in the contract. I'm not at all surprised though. He was clearly from Indian decent (or maybe Pakistani/Afghani and those people generally just love to rip other people off It's also the worst example of customer service and customer centricity I've ever seen and that's coming from a person who has worked on 3 contingents (Europe Asia and America) including having done multiple projects in India whos now part owner of a consumer products company Despite this being the closest uhaul location. I will avoid this one at all cost going forward and am way more apt to consider a company like enterprise going forward even if that means paying more

Évaluation :

2

I ordered 2 dolly's but they weren't at the location when I arrived to pick up. Had to drive to another location and only 1 was available. Spent 1 hour looking for equipment. Very inconvenient.