Parked blocked in by 2 other 10' trucks, had to get the owner to shuffle them to get to it which took 30 minutes. Check engine light was on, way overdue on needing service/oil change. Never got a final receipt and was charged 3 times.
Ariel P
Customer Reviews for Orders Road Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very helpful and friendly.
Crystal STrouble with the reservation but not the locations fault. He did everything he could to help get it squared away. Definitely recommend him to others.
Rick LExcelente servicio
Cesar PBubba is amazing WE APPRECIATE HIM SO MUCH.
Christeen HYour are great. I see no need change anything! Always great service!
Georgia TWas very easy to rent from this location, would do it again if needed.
G SGreat experience
John DJallaq was absolutely AMAZING!!! My friend recommended this location and I had to move last minute and he was able to book me a U-Haul very quickly and was so personable! Will definitely use this location for future moves!
BRITTANY MU-Haul should maintain their vehicles better, tire check was on, owner stated U-Haul maintance didn’t clear the computer system. Knob missing on driver window crank, sun visor holder needed fixed, visor kept dropping down.
Timothy RThe guys from the local Columbus band SUN DOG KNIGHTS thank the manager of Orders rd U-Haul for taking good care of us! https://www.facebook.com/sundogknights/
Garratt EThank you Bubba for all your help with our rental. Very easy and friendly service.
Fabiola CAbsolutely the best location I have ever went to. Highly recommend
Michelle BVery friendly and helpful at this store!!
Doug RBuddy does a great job!
Paul HThey would not allow me to drop off the truck at another location, charging me about $150 extra as a result. They also gave ne grief about leaving my car there.
Kathleen SFast, friendly, and efficient
Bethany WGood customers service. Fairly easy to rent.
Ronald CGreat place, easy check in and checkout
RANDY GPlease put a rear-view mirror in the truck for safety
Yash PEverything went great! Thank you
Adam CThis is the only time in 15 yrs of renting from this location that the equipment was not exactly clean. And the vehicle itself had some issues. Driver door was extremely hard to close and the visor on the driver side kept falling down. I could not monitor the mileage because there was an error message displayed.
DAWN MHave had to use this location several times for different reasons the last month and every time it's been great. They are super friendly and gives an easy transaction every single time.
Johanna PI have used this location 5 times on the last 8 years for different reasons and each time the experience is the same...exceptional. I won't go anywhere else.
Johanna PI have no thoughts on improvement regarding my experience
DAWN MService was great!
Timothy LEverything worked good. There was no " check-in" per say where got a "sign-ff" that we returned it. I assumed b/c it was a Gas Station drop off it was less streamlined. Just a verification that we dropped it off and filled up the tank with gas would have been nice.
Lisa KMy son referred me with excellent service experience and I was totally impressed with my experience too.
Nancy vEfficient service!
Whitney SExcellent service from booking on the phone with the agent to picking up and dropping off. I booked same day due to short notice and service was excellent!
beth tDo not leave rental trks ready for use with only a 1/8 of a tank of gas.
Steve WThe gas light was on when we picked up the truck. The owner was wonderful at this location but this was not the location we rented from. You switched at the last minute and we had to drive further to get to this location.
Kevin BReally old dirty truck with bald tires. It did the job and the guts at Sunoco were great!!
Robert GSo kind & helpful! Also so nice that it is attached to a gas station so easy for refueling.
Catherine SCares deeply about his customers’ experience. Helped me significantly after a different location in the area absolutely botched my reservation. Great people here, highly recommend.
Bailey MWe returned the truck after hours, so cannot really comment on cleanliness or personnel. It won't let me not select an answer, so I selected Yes, but I really didn't see the location or work any personnel. Location was great for us and drop-off and final invoice went smoothly.
Regina DDrop off instructions say to put the key in a lockbox. No lock box is visible outside. The worker in the gas station took the key at 6pm even though the drop off was supposedly closed at 1pm.
Amanda SThe entire experience was excellent. We will now use this UHaul company for all our moving needs in the future. The owners were very accomodating and personable. Great location. Easy to get the truck in and out of the property and onto the road. Thank you.
Ronald PU-Haul is the best. The price is unmatched at least for this area. The gentleman that works the location is very nice and friendly. Thank you.
Michael BThe best UHaul dealer in Columbus! Super friendly, they make the process so easy and efficient. They always have what I need.
LYNDSEY LBubba was outstanding in helping with the reservation. The trip went as planned. I highly appreciate the customer service
Vijayakumar CEasy in and out.
Victor WThe man who runs the Orders Road location is awesome! Always friendly and helpful, I’d recommend him highly!!
Karla DManager made sure equipment was in order and hitch was hooked up safe and secure. good experience.
AARON MBest Uhaul spot in town! Nafez and Sam and always so nice and helpful. They make my work days so much easier!
Lyndsey LBubba was very helpful and friendly
BARBARA DThe truck was filthy, smelled.like smoke so bad it made me nauseous, I had to clean up someone elses mess.and garbage in this truck so I didnt get charged for it.
Matthew MNafez Was amazing!! We rented a U-Haul from him and he took the best care of us!!! The U-Haul was very clean & the process of getting the U-Haul was fast and easy!! Thank you so much Nafez :)
amanda hBubba is the best! Super friendly and super clean!
BRENT GDon't add the safemove insurance on online reservations that declined it at time of making online reservation. Adding it at check in when picking up without customers knowledge is inappropriate and unethical. It causes distrust in the customer service experience and causing unexpected charges that a customer may not be prepared for. Other than this the pickup location and interaction was very good.
LAURA FThe salesman told me I was charged $15.00 for U-Haul’s insurance. I told him when I reserved the truck that I had my own insurance. I refused to pay for insurance. The salesman took the charge off.
peter sThe rental agent was very helpful and super friendly
Laurene CThe trailer has a heavy tongue weight. It needs a wheel jack to lift it up
Ronald DNafez Jallaq was SOO helpful! Very accommodating!
Connie TGreat friendly staff. Easy check out/in at counter.
Steve PI have used this location many times and I have never had any problems. always an easy process.
Michael J