A better understanding of the equipment that is being rented. They do not understand what they have or how to use it at this location. They had trouble even making sure how to set the rental up.Daniel R.
Customer Reviews for Oregon Coast Rv Resort
(U-Haul Neighborhood Dealer)
Pour nous contacter
Reedsport, OR 97467
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au jeu : 9h30 am à 5h pm
- Ven : 9h30 am à 6h pm
- Sam : 9h30 am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I made my reservation for this truck to be in Florence 3 months ago. I needed the truck in Florence and had no way to get to Reedsport which was 33 mies away. I had to get a friend to drive me down there, then I had to drive back to Florence to get my stuff and put it in the truck and then head back down South to my destination. This really added a lot of extra time to my day. When I contacted Uhaul the night before I was to pick up the truck I talked to two different people and all I got was basically, it is too bad to be you!Peter H.
The staff was helpful and accommodating. This was my first time renting a u-haul and this wonderful lady made it easy for me. Merci.Joyce B.
I felt the price was exceptionally high to use for a short period of time and the trip was less than 60 miles in total. $205 The UHaul I rented before this one was from Indiana to Oregon so I had it for 5 days and drove 2700 miles and it cost less than $400Kimberly L.
Super helpful lady. Made the rental easy.WILLIAM W.
Very satisfieddale S.
Very nice.Derrick S.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Dylan B.
Make reaching customer service easier. I called the Resort 3 times over 24 hours and never got a call back. I spent a lot of time on the phone with U-Haul's customer service just to ask 2 questions. Other than that, gets crazy expensive by the end of the trip. Thank you for everything though.Katelyn S.
Le client n'a pas laissé de commentaire.jerry P.
Le client n'a pas laissé de commentaire.Howard H.
Le client n'a pas laissé de commentaire.KAREN J T.
Le client n'a pas laissé de commentaire.Devin R.
The help was awesome!!!!BOB H.
Good equipment and peopleDevin R.
This was a horrible experience from beginning to end including whoever I spoke to on the phone. I will never ever use uhaul again and would appreciate someone calling me to discuss the miscommunication between every uhual employee I encountered.kayla L.
Le client n'a pas laissé de commentaire.Misty C.
You did fineHoward H.
make the website more accurate for booking a rental. It's ridiculous that a person can go on the website, choose a day to pick up the desired equipment from whichever location they want. But, then they cannot choose which day they want to return it....just the location they want to return. The person at check in had to try an get my reservation changed for drop off date. Ridiculous.Marlon D.
Great placeConnie C.
The truck exterior was dirty and part of the lower dash covered the emergency brake release lever making it difficult to release it. Overall, experience was very good.DALE ERNEST N.
Le client n'a pas laissé de commentaire.Jimmy M.
They seemed confused. They weren't able to print out any of the rental documents. Nice people though.Linda H.
Le client n'a pas laissé de commentaire.David L.
Clean the trucks, windshield and insideCONSTANCE R.
Your website was difficult to operate. It kept sending me several verification numbers. 5 in all and finally the last 1 worked.Dale N.
Le client n'a pas laissé de commentaire.Terry S.
Samantha was amazingDiana W.
Le client n'a pas laissé de commentaire.Sheryl N.
Truck smelled like marijuana when I picked it up and had to return for a different truck. The guy there complained about uhaul and acted as if I was an incon for himJames J.
None of the employees in this enclosed space was wearing a mask. In Oregon masks are required. They certainly should be for employees indoors. I'm older with pre-existing conditions. It really bothers me when a company's employees so freely risk my life and the lives of all of their customers.Steven S.
truck windows were not clean, truck was nice otherwiseJakob B.
I made a reservation several weeks ahead, and called both the uhaul regional office, and the pickup location the day before my reservation, only to find out that they couldn't see my reservation. All information that I had given initially had to be redone to pick up the truck and trailer, waiting more time than necessary.LOUIS C.
Le client n'a pas laissé de commentaire.Jim E.
Le client n'a pas laissé de commentaire.Kenny T.
When we arrived they didn't seem to know what they were doing they sent me to the another location that sent me right back to the first one. It took 2 hours for them to get it figured out. Then I had to hook the trailer up myself. That has never happened. They didn't seem to care.ron R.
I missed the entrance because there was no sign and I was there for over an hour because the computer/site kept kicking the information out just before the contract was completed. I was overcharged.Elizabeth M.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Robert M.
Printer and software are S-L-O-W and unreliable. Clerk had to reboot and restart contract from the start. Check in clerk was excellent-- efficient, courteous, prompt.steve B.
Thank you Dragana for the excellent service. You made renting a truck easy, easy. I'm sure you have a great future at U-Haul.Robert A.
Danyelle was extremely helpful and the process was painless.ELIZABETH A.
Le client n'a pas laissé de commentaire.Linda P.
Very quick and seamless. All employees were professional.Linda P.
I rented a trailer to go behind a truck (not a truck) - the rental clerk told me the rate was $0,78 mile over so many miles - I was planning on taking the cargo trailer from Reedport (packing stuff from my RV spot taking it up to Salem and then the next day take it from Salem to Newport and back again which would have cost me more than the trailer. It was a lengthy ordeal with calls to the service company after I left the trailer there and found out I was given wrong information. so I went back to the store to get the cargo trailer. the clerk was apologetic and the man said there was a glitch in the computer software to give me wrong information. So before this day I went to pick up the boxes I had ordered when I rented the cargo trailer and I asked the clerk if this was taken off my bill cause I was picking them up early - so when I got to my new apartment in Salem there was a delivery of the boxes I had ordered!Jo J.
I used online drop off and it worked easilyJames J.
Le client n'a pas laissé de commentaire.Calvin Y.
There is cleanup and again there is clean it's in the eyes of the same people who see only greed and UHAUL is full of that! Go look for yourself the windshield never cleaned front and back this is just really stupid question!! Overcharged all done by the home company. One day $214 and change that's for a 15'footet less than 24hrs and 79 miles and a $10 dolly. I think I got Fâ€"- and didn't get kissedGrady W.
The lady at the desk was very pleasant and helpful, the man checking in the uhaul was fast and accurate, very friendly...Debi B.
Le client n'a pas laissé de commentaire.Erick O.
Customer service was good in the counter people were friendly and equipment was clean and well kept and when we did a timely pick up on this thank youSteven M.
I was charged a late fee when I had already asked for an extra day when I ordered the equipment. I was told I had until 5 pm on the extra day to return the equipment then was called at 9:30 am saying it was late. Not happy at all.Andrew C.
I was charged for days I did not use,although I said maybe 4 days, brought it back 3 days, one day early, and was told " no worries, you wont be charged until you get back" well I had everything counted on that, So when the charge was MORE than I used, it caused me to stress not having enough in my bank leaving me in the negative, again knowing I would only use it for three days, but told them four days just to be on the safe side,being I was told no worries not charged until you check out, or return the trailer, Not true, other than that, I always go U-Haul, but wilm know your charging rules better next time. Thank you .wesley W.
customer service was amazing - super friendly staff :)CYNDI C.
Very good customer service, ready when scheduled to be picked up! Wouldn't hesitate to recommend this uhaul location at all????jack M.
Le client n'a pas laissé de commentaire.John L.
It's all good.Steven D.
Le client n'a pas laissé de commentaire.Travis P.
They were very friendly and helpful at both locations.Alicia T.
They were really helpful and pleasant.Lynn H.
Le client n'a pas laissé de commentaire.BRUCE A.
Le client n'a pas laissé de commentaire.Shane A.
Le client n'a pas laissé de commentaire.ROLF K.
Le client n'a pas laissé de commentaire.Virgil P.
Lube the pivot and clean the rust on ratchets.Ralph D.
Very friendly staff and easy to work with. I will work with them again as needed.Norm L.
Le client n'a pas laissé de commentaire.toni D.
Very cooperative and friendly.Loren W.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.JULIE P.
Le client n'a pas laissé de commentaire.Sidney M.
Need to make sure customer understands the preferred rental location may not be available. Requested rental pickup in Coos Bay, Oregon. Even though I confirmed the reservation a few days before the scheduled pickup with someone at the Coos Bay store, didn't find out until the night before pickup that it would be Reedsport, 30 miles farther away.Jerry S.
I was turned away when I asked the first time. I called through to customer service ( who was a joke) and managed to get the tow dolly I was told was unavailable. I was very upset and mad. it took over An hour and a half to sort it out - not happy at all.robert G.
Le client n'a pas laissé de commentaire.vince A.
My gas at pick up was below 1/4 tank, reported at 3/8 level? However returned with 3/8 th of a tank. Perhaps some help estimating gas needs. May be available did not look. May have been told gas needs, did not remember. Great job over all, thank you u-haul!david A.
Check tire pressure when vehicle was loaded rim was on the ground.Joseph C.
Le client n'a pas laissé de commentaire.robert Z.
I was not a happy camper with the overall service of getting the run around about prices. The truck smells like cat pee. and tried to charge me 25 dollars for 2 little pieces of paper.ANGELEEN A.
Le client n'a pas laissé de commentaire.Keith R.
Staff were excellent people!!cindy C.
Le client n'a pas laissé de commentaire.DALE N.
Everybody at the yard was helpful and took time to make sure everything was correct and hooked up correctly when I returned it only took a few minutes to check it out and get me on the road thank you very muchLorne A.
Le client n'a pas laissé de commentaire.mary B.
I showed up at the end of the day missing an important part of my trailer hitch. They came up with a fix and got me on my way with a great attitude.TOM B.
Le client n'a pas laissé de commentaire.cheryl O.
Le client n'a pas laissé de commentaire.mike D.
Le client n'a pas laissé de commentaire.calvin G.
Le client n'a pas laissé de commentaire.gary D.
Le client n'a pas laissé de commentaire.gary D.
They were awesome !!! And we ran into freind renting uhaul from there !!! They are helpful and great!!lee D.
Le client n'a pas laissé de commentaire.Eric F.
The woman was rude. The cab of uhaul was full FULL of long white dog hair & pop or something sticky.Michael A.
They had the only 26 ft truck after our reservation in coos Bay couldn't be found. Not happy to drive to get it but st least they had itDevon I.
Le client n'a pas laissé de commentaire.Jeff B.
Dropped off truck after hours for the store, so no contact with them. Easy drop off system if you read it, I didn't so I screwed it up.Troy S.
Le client n'a pas laissé de commentaire.Randy P.
Le client n'a pas laissé de commentaire.David P.
We will be calling regarding the rental. They did not have the pigtail to operate the lights on the trailer. We had to buy the parts and the friend who used to work for uhaul installed it for us.Ida W.