Évaluations des clients Oregon Snyders

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Oregon Snyders

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breanna D. le

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This was not my original place to pick up UHaul. It was suppose to be picked up in Dekalb but when I got there the place was closed. I had to make several phone calls and spend 2 hours trying to take another UHaul done. Thankfully the UHaul place in Oregon came through and were super about things but this experience was a nightmare and put me,my family and the people I paid to help us move extremely behind. My next UHaul usage should be free for the stress and running around and phone calls I had to make to get a new UHaul at a different location. I will seriously questions using UHaul again.

JOHN R. le

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Le client n'a pas laissé de commentaire.

Larry L. le

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Cruise control

janice K. le

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I reserved the vehicle for a 10am pickup and assumed I had until 10am the following day to return it, but told the person that we would probably have the truck back by 4pm that same day. Little did I know that then they rented the truck out at 4p that same day and we were running later than I had thought. So the store is calling us saying that people are waiting for it. We had it back within 15min of that, but this needs to be told to people that they may rent it out again within that 24hrs that you are paying for.

Chris L. le

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Truck and service was great, however, we had to travel several extra miles because our location was changed. We did appreciate the extra miles given to us for our inconvenience.

Holly V. le

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Here's the deal. I rated this location as average - not for any reason specific to the facility itself, as it should have been rated as excellent. I rated it as average because the process to pick up the truck was absolutely ridiculous and borderline insane. The system that Uhaul has to reserve a vehicle and identify the preferred location is awful. I reserved and paid my deposit three weeks prior to me needing the vehicle. The day before, I find out that there is no vehicle available closer than 30-ish miles away. Then, I found out on the way to pick up the vehicle, after speaking with Uhaul scheduling directly, that the truck that I was scheduled to pick up was reserved for someone else and that I had to go to another location that was nearly 80 miles from my house. I would've preferred being told there were no vehicles instead of being sent on a goose chase and then having an attempted re-routing once on the way to pick up my scheduled vehicle. Needless to say, I picked up the vehicle that I was originally en route to and upon arrival, I found out that there were three of us reserved for that one truck. Three!! This is insane. Uhaul needs to do a better job at routing their trucks to locations to avoid this kind of situation - or you need to buy a larger fleet of the 26' trucks. This was the most frustrating and maddening situation ever. The poor girl at the pick up location said that this happens all the time and they get yelled at when they have nothing to do with scheduling at all. I will NEVER rent from Uhaul again and I will tell others to look elsewhere - which is why i will not recommend this location to a friend. This was an absolutely terrible experience.

Lana L. le

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My below average rating is not on the location because the problems were not their fault. First of all I arrived to pick up at 1:30 as requested and the truck wasn't going to be back until 3:00, so I had to drive 30 minutes back home and wait. The truck didn't return until 4:30 pm. Went back to get the truck and the u-haul computer system was not running properly. The poor girl at this location had to get corporate on the line, they put her on hold and then disconnected her. I finally reached corporate myself on my cell phone after waiting quite awhile. The whole process took an hour to rent the truck. Again it was not the fault of the location, it was u-haul computer system and the client not returning the truck on time. The distance from my house to the location is 30 minutes, so there was an hour wasted on an unnecessary trip and an hour wasted trying to rent the truck. When a u-haul dealer has to wait in queue to get through to corporate on the phone - that is just ridiculous

Lisa F. le

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Le client n'a pas laissé de commentaire.

Melanie A. le

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I have no recommendations for improvement. This was the most efficient transaction I've had in my experience with U-Haul rentals.

Bob M. le

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It went to Oregom Il. The people received incorrect info provided by the rental people, Could not check in. Her name was Susan and very, very helpful. They had put contract info incorrectly

DON M. le

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The computer interface with haul was difficult to operate for the location.

BETTY B. le

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Le client n'a pas laissé de commentaire.

DARRELL S. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

jake S. le

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Le client n'a pas laissé de commentaire.

lee S. le

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Fix the computer system used by the agent to rent the equipment. Checkout took more than an hour. The agent had to restart the process several times because the system would not complete requested actions.

James G. le

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Le client n'a pas laissé de commentaire.

Shannon H. le

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Le client n'a pas laissé de commentaire.

Russ S. le

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Le client n'a pas laissé de commentaire.

GARY L. le

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Professional respectable people

Dana T. le

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Le client n'a pas laissé de commentaire.

Dakota O. le

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Le client n'a pas laissé de commentaire.

mike M. le

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Nothing

TIMOTHY C. le

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Be more up frunt about stuff

Jason W. le

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Le client n'a pas laissé de commentaire.

DONOVAN W. le

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Le client n'a pas laissé de commentaire.

Cherry C. le

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Le client n'a pas laissé de commentaire.

Herb O. le

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I was happy with the truck and the rate I paid.

salvatore T. le

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Le client n'a pas laissé de commentaire.

Douglas E. le

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Very friendly and nice service

jim Q. le

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easy in and out with paperwork . easy return. personnel was courteous.

Walter S. le

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Le client n'a pas laissé de commentaire.