Customer Reviews for ORI Brothers Flooring Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Chicago, IL 60631
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 5h pm
- Dim : 8h am à 12h pm
Heures d'ouverture spéciales
- 10/2/2022 - 10/12/2022: Fermé
- 10/13/2022: 8h00 am à 11h00 am
- 10/14/2022: 8h00 am à 11h15 am
- 10/15/2022: 8h00 am à 11h00 am
- 10/16/2022: 8h00 am à 9h00 am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I simply dropped off the vehicle using the app made it pretty easy. You just simply take a picture of the odometer and the fuel and make sure that there's no damage. You record that in the app and you put the keys in the lock box. Pretty straightforward and ExcellentRafael O.
all good thank youKRAFTEX F.
Le client n'a pas laissé de commentaire.Fabiana G.
Le client n'a pas laissé de commentaire.Elaine C.
Excellent service! Thanks again for the van rental.Ronald Z.
Le client n'a pas laissé de commentaire.George O.
Love SamCynthia C.
Very professional, friendly .Rosalyn F.
Le client n'a pas laissé de commentaire.Cindy M.
I was told an incorrect distance estimate so I put in a lot more gas than I needed before the trip. The gas tank was 1/4 filled when I picked up the truck and was returned with 1/2 filled. More than 7 gallons $40 gas was put in .Only 6 miles was driven Please credit me at least $30 . U-Haul should not take advantage freebies from a customer. Thank you. Lydia C.Lydia C.
Le client n'a pas laissé de commentaire.Kristina R.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.VIRGINIA W.
Le client n'a pas laissé de commentaire.Denise A.
Le client n'a pas laissé de commentaire.Rodney C.
Le client n'a pas laissé de commentaire.Christy T.
All in all, I spent about 50 minutes or more checking the truck in and out. I consider myself tech savvy and have fully functional smart phone, so the problem was not on my end. Inside of the truck was rather dirty and could use a vacuum. The cargo had broken glass shards in it. Outside of the truck was filthy. The mobile pickup option was probably the most inconvenient process I have ever had to deal with. The truck had damage on every side, yet the stock photo was of a pristine brand new truck. I'm glad I got the insurance because I could only imagine getting nickel and dimed for preexisting damage to the truck. The website was clunky and the identity verification process was a complete waste of time. Returning the truck was no better, as it required location services to work flawlessly with no option for assistance, then redundantly taking a photo of the truck where it was parked. I would not recommend this service to a friend or my worst enemy as it would be too cruel.Brian F.
Le client n'a pas laissé de commentaire.Ana M.
Le client n'a pas laissé de commentaire.Wilfredo O.
Le client n'a pas laissé de commentaire.Arturo S.
Le client n'a pas laissé de commentaire.Christine C.
When I made the reservation online, I didn't realize that they business was closed (New Years Day), My screw up. I called their number, no answer, but they owner did call me back and came right over to rent me the cargo van. Excellent Customer Service!!! and a really nice man.Penny B.
this whole experience was a fiasco , dirty truck, i was directed to the wrong truck and key didnt work . wasted 2 hours waiting for help on phone . had to pay movers fot 2 hours of standing around while i tried to get correct truck- never again , and never recommendedMichael S.
Le client n'a pas laissé de commentaire.IGNACIO A.
Very easy to get vehicle and a spot to return after.Patrick M.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.Vince G.
Guy at the counter was very helpful and a pleasure to work with.Justin T.
Le client n'a pas laissé de commentaire.KATARINA K.
Le client n'a pas laissé de commentaire.Tracy P.
Le client n'a pas laissé de commentaire.SCOTT B.
Great setupJEFFREY L.
Le client n'a pas laissé de commentaire.Thomas R.
no improvement needed at this location, the service was excellent and very prompt. would recommend this location 100 %.FERGUS M.
Owner was awesome and helpfulDAVID C.
When I didn't show up at the designated pick-up time. They reached out to insure I was still coming out. Which I confirmed. Great communication.Hector R.
Le client n'a pas laissé de commentaire.brian P.
Le client n'a pas laissé de commentaire.Jason N.
I was charged twice for service and still no refund on credit cardPawel W.
Ori flooring was superb .highly recommendPaul D.
Le client n'a pas laissé de commentaire.JOHN H.
Owner was awesome !NIck T.
The truck had 2 flat tires (Inside Dual, both sides) we did not notice until one of the outside tires went flat also 200 miles down the road. Not ORI's fault, truck was delivered to them last minute.LOREN J.
Le client n'a pas laissé de commentaire.Pat C.
Pricing was confusing and I was billed for CDW even though I chose not to get it. Oscar, who was great, took care of the erroneous charge, but it was a bit more hassle than I would have liked.Michael T.
Very friendly and professional service, open on time (actually early), quickly got me on the road.Patrick H.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Just a more prominent note explaining that your preferred pickup location may not be available might be useful.Brian K.
The service here was great. I had to come here because another location overbooked and did not have equipment available. As frustrating as this was, the guy at THIS location was super friendly, checked me in quickly, and was overall very kind. Unfortunately the truck has a roof leak and several of my boxes were damaged by water.ERIK F.
It went great thank youKEVIN C.
They have to check the Trucks. The truck I had had large opening from the roof and my rugs got wet in the rain.Shams F.
Very friendly and helpful. Have other U-Haul locations in the area but this will definitely be the go to for when I need a truck in the future.Craig B.
Le client n'a pas laissé de commentaire.Robert G.
We love ORI Brothers....CYNTHIA C.
The pickup and drop off was easyRobert L.
Le client n'a pas laissé de commentaire.SAM O.
Better signage and directions on where to park. The staff was not friendly at all. The staff member was aggressive with us during the drop off even though we returned the truck A DAY EARLY. Overall an awful experience.Aaron H.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Andrei H.
Le client n'a pas laissé de commentaire.Larry M.
Le client n'a pas laissé de commentaire.Oladipo F.
Your service is top-notchDICK P.
Le client n'a pas laissé de commentaire.Abraham G.
Just communicate to match the truck with the app it's a window sticker not a license plate. I immediately went to look for the license plate.Alex D.
Process was simpleMary C.
Very good service, thank you.TOMASZ W.
Great experience. I picked it up and returned it on my phone. It was ready and waiting for me. ORI Brothers are an excellent place to rent a U-Haul! They are my go-to!JENNIFER M.
Always a fantastic experience with these guys. Merci.jennifer M.
The only complaint I have is regarding the phone pick-up option. It took us almost 30 mins just to go through everything with the website and app crashing and us having to start allover again. Other than that, the location was pretty convenient and less crowded.Salma E.
Le client n'a pas laissé de commentaire.Emiliano H.
Everything went smoothly....Sam Ori was very friendly, and welcoming... A perfect experienceKATHY M.
Le client n'a pas laissé de commentaire.Irma R.
Le client n'a pas laissé de commentaire.David D.
Keep doing what you are doing. You are an awesome team, working at this U-Haul location. Thank you againConstantine S.
A great experience!!Alexis N.
Le client n'a pas laissé de commentaire.Maritza M.
Easy process.excellent service from owner of the locationAdam N.
Have used the Ori Brother site on another occasion and had nothing but a positive experience. Excellent customer service.Ernest M.
Le client n'a pas laissé de commentaire.Anthony P.
this was a nightmare to pick up with the 24/7 option. My husband and I spent 6am til past 8am trying to check in and get the truck. Your website did not recognize our location. In addition drop off was another nightmare, "we don't recognize you at that location for dropping the keys off" I paraphrase. We rented your truck for our local food pantry in 60630, which has a tremendous amount of need and we are not a black or brown community.Alexander M.
I was double charged and the share app doesn't workRobert S.
Stop suckingJonathan S.
Le client n'a pas laissé de commentaire.james T.
I always go through Ori Brothers. Great service!TOM L.
Le client n'a pas laissé de commentaire.Darrin J.
this is the only place I like to rent uhauls from - i trust the operators completely and they have always impressed me with their servicesJoann C.
Le client n'a pas laissé de commentaire.Santiago D.
they guy at this location was great - your network was shut down and I had to wait a long time and he gave me the truck without me having to wait for your network to come back up, very nice of him. He and I were both frustrated but he was great,PHILLIP H.
I wanted to make sure the check in process went well for after hours use. Sam was excellent in helping with the process. Thank you Sam!Kerilyn B.
Le client n'a pas laissé de commentaire.frank M.
Le client n'a pas laissé de commentaire.thomas C.
Le client n'a pas laissé de commentaire.Kathleen A.
Le client n'a pas laissé de commentaire.Adam B.
Smooth service.Chris Krofton S.
Le client n'a pas laissé de commentaire.ROBERT W M.
Le client n'a pas laissé de commentaire.mykhailo Y.