Excellent service
KIMBERLY F
Customer Reviews for Oscarl Sales & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nobody around to drop trailer off. Place looked like a bit of a junkyard. Just left the trailer and took pics to prove I actually left it there. Not really professional.
CHRISTOPHER BThis location saved my a**.
Travis DInterior had dirt in it. Not too serious but I had to sweep before using
ANDRE DStaff was courteous, thoughtful and accommodating . Yard was snow covered and slushy.
KEVIN GNothing it was excellent
REGINALD TIt was an after hours drop off no one to talk to and no going in side. It was just a key in the box. Glad for the location as it was closer to where I moved to.
Carrie AVery friendly trailer was ready to go
GARY BThe truck was filthy inside and stunk. I had to clean the inside, spray it and put in an air freshener. I don't believe U-Haul has a policy on making sure vehicles are clean before being rented out again. The young lady I dealt with was polite and did her best as the truck had been returned recently. However, U-haul needs to have a policy to make sure the inside is clean
WILLIAM AWell taken care of, nothing
DOUGLAS RKeep the truck in stock what a customer orders
DHRUV PExcellent customer service and friendly. Would recommend.
Chantal AKeep up the great work!
KEVIN PBecause they close on weekends, I had to pick up my UHaul trailer 2 days early. I shouldn't get charged for extra days for something that wasn't my fault.
DENISE QGreat work,folks
KEVIN PMake sure the location you reserved the trailer actually has the trailer on day of pick up. Was not notified at time of reservation that the trailer may require pick up at a different location. The trailers commercial safety check was expired by a few months so the equipment was likely not inspected in over a year. When the trailer was picked up at a different location (additional 30 km out of the way) that location did not have the 2 blanket packs that we initially reserved with the trailer. I returned the trailer on Sunday July 7th , 2024 at which time they would not accept the blankets. It was advised that the blankets were ours to keep. I expect that I will somehow be charged for the blankets but considering that the trailer was not properly safetied, the additional cost for out of town pickup (trailer not a place of reservation and not advised at time of reservation), blankets not in stock at location where trailer was picked up (problems getting blankets at alternate location since the trailer was not picked up from there) I hope I will not find additional charges for the blanket packs.
cameron kArrived before store closing but office was locked and closed.
Thomas BDon’t charge 89c a km. That is criminal
Ash TExcellent service
ken dEverything went fast and smooth
kevin hAwful service, not prepared for my pick up, the trailer didn’t have a jack on it, the chain was frozen in the ground. 1/10 would not recommend.
Leah MNot a real U-Haul location, will not have a truck available for your reservation, and U-Haul makes you travel much further than actual move to get the equipment, without proper reimbursement .
Eryk RNo adapter on trailer for lights then had to walk around to find one that was frozen in the ground . And location was closed when arrived in one at the shop when was told they open at 9am .
DIANE BGigantic mud puddle right where I had to back up the truck.
FRANCIS GIt took a few days to "return" the vehicle as there was no one present, but when I reached out to your customer service they got in touch with the drop off location and it was very quickly completed after that. One thing that was very frustrating was that we had to travel about an hour and a half to pickup the truck. We were well compensated but this was time we had not accounted for so it was a wrench in our day. Overall, very happy with the whole thing being over and when I called in client service was always great! Thank you for the opportunity to provide feedback.
HEATHER SDropped off when they were closed.
J-timothy ANo paperwork needed, just dropped off my keys, the gentlrman said that's it!
Jean GIt would be better if you had pickup trucks at this location because the closest place to to get a pickup truck from is about 21/2 times the distance from me as this location is so I would’ve had more than double the kilometres on the vehicle
Clement CSuper nice lady at the counter. Easy transaction.
Renee BTrailer we booked 2 weeks in advance (6×12) not available upon our arrival, we had to settle for a smaller (5×8), we also booked a dolly, none avail upon arrival. no packing blankets available either. Poorly organized. Dealer could have told us to look elsewhere for the proper size, knowing that they did not have one on site.
Marc BBe more client orientated and friendly
Albert BThe person working in reception was not very friendly or cheerful.
Terri LThis is the second time in three weeks I have rented from this location and both times the drive way is not plowed the first time I had to break the trailer tongue free from the ice on the ground sitting in approximately eight inches of snow and the van I rented was buried in snow and and about ten inches of snow on the ground, the employees don't come out and inspect the vehicle or equipment they give you pictures to inspect off of
Lance DNot sure because the location was closed when I arrived there
George kTerrible!!!! I had a gas leak with the truck, explained my situation when I returned the truck and this location STILL charged me a refueling fee and tried to say that I returned the truck one day late, which in fact I was TWO DAYS early!!!!! I am very disappointed with my experience. I appreciate that uhaul refunded me the refueling fee and late charge as these issues were out of my control, however I am not impressed that there was NO compensation for a defective truck! I leaked gas twice all over the gas station, did not trust that my vehicle was safe AT ALL, and felt very uncomfortable with knowing that the truck was LEAKING GAS!!!!! I had to drive the truck in northern Ontario with limited opportunities to stop to refuel, not knowing if I was going to be stranded on the highway because of this unsafe vehicle!!! Very disappointed with my experience!
dawn mCustomer service was awesome. Got what we needed and on the road in 20 mins. This is the second time I have used their services and have been very impressed. I would recommend this outlet to all my friends.
ken dWas promised $250 off because of driving 6 hours to get the uhaul but was never applied. Spent $200 in fuel before even leaving for my destination
Pieter GTried calling for confirmation keys and paperwork was received. UHAUL number no one answered. Had to call the associated business number.
Jessie DHave truck ready for pickup. Truck had sunk into the ice 3 or 4 inches and took a lot of effort to get out. Truck had a flat tire on the inside dual that needed to be plugged . Fortunately they were able to repair the tire at location. The windshield had a large crack from side to side thru the view area and would not pass a safety check if inspected. I took the vehicle regadardless. When I went to check the engine oil level enroute the oil dip stick was not in the tube. Fortunately it was still there and I checked the oil which was fine and inserted the dipstick. The interior dash lights worked intermittently. I had a flashlight with me and was able to checked engine gauges, speed etc when the lights decided to turn off.
Kevin TI paid with TD visa and they said it didnt go through so I paid with RBC Visa. I dolloy that I was givern would not safely transport my vehicle 12 hours so I left it there. I was given a credit on the RBC Visa but not the TD Visa. I need my refund asap. Words can not describe my disappointment with my experience.
DONALD WWe received an incorrect trailer and wound up traveling over 10 hours for nothing as the equipment we went to pick up did not fit the trailer. We booked a 6 x 12 and were supplied a 5x9 instead which had to be dug out of a snowbank by ourselves. Not happy.
Ron VSnow covered and no brush. Dirty inside cab and truck. Over 100 used blankets left in truck. Had to throw out to load truck and return afterwards to get blankets. Real bad service.
Darlene CDid not go into premise. However personnel was very helpful over the phone in returning trailer.
RICKY Fpoor communication with Uhaul staff overall ... had to rebook the dates of use, the drop off location was changed in the process which was totally unreasonable when I only wanted a one-way service. then on the phone to get this issue cleared up, customer service personnel told me to have truck dropped off by noon ... cost me an extra day charge. NEVER using Uhaul ever again!
GLENN HThe owner was amazing the best service I’ve had in years !
Tracy LI received a text to allow me to return truck after hours. This did not work and so I had to leave truck for owners to do the computer return in the am. When I called uhaul, the wait time was 55 minutes!!!
LAURIE H