Le client n'a pas laissé de commentaire.Rosemary B.
Customer Reviews for Ottawa Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ottawa, OH 45875
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 8h am à 11h am
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Dreama G.
too tight of space and no where to park. No direction on where to park.Andrew M.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.briana K.
Dropped off while location was closed.Rick C.
Attendant was very helpful and answered all our questions.limda S.
Le client n'a pas laissé de commentaire.steve C.
Le client n'a pas laissé de commentaire.RON S.
Le client n'a pas laissé de commentaire.Susan R.
Le client n'a pas laissé de commentaire.SCOTT W.
Le client n'a pas laissé de commentaire.Dean M.
Location of pick up is wrong and no lock box for code. Worst experience ever and never again, u need to make this right with me..ross V.
Jackie fabulous to work with! Hire more fabulous employees like her! Being able to leave the truck at their facility and simply pick it up when we needed it was so helpful too! The folks at Aaron's in Athens where we dropped the vehicle off were a deLIGHT to interact with too!Jessica S.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Julie M.
Le client n'a pas laissé de commentaire.barbie S.
I ordered a 15 foot truck,the representative told me I would be notified a couple days before the move to confirm.I called them the day before the move and was informed they didn't have a 15,they would let me use a larger truck for same price. Okay that was fine,but really did not want or need such a large truck. My suggestion is that they do notify client more than one day if they are going switch sizes. On a positive note I messed up the time and they allowed my nephew to pick up the truck,so thank you for that.PAT B.
Le client n'a pas laissé de commentaire.Tyson B.
Le client n'a pas laissé de commentaire.James L.
We were told by the owner that the office opened up at 7am. We got there at 8 ready to get started on a hot day but they were not there until 9 a.m. They also did not tell us that there was not a jack for the trailer. My husband is just 60 but we were glad to have the help of our son to take the loaded trailer off the truck. Good trailer . Nice and clean.Timothy S.
Le client n'a pas laissé de commentaire.Chris H.
Le client n'a pas laissé de commentaire.John M.
After dropping the truck off we were asked to bring it to their permanent location approximately 4 miles away. That should not have been our job that should have been the job of the people receiving the track. We only did it because we are kind people.elizabeth C.
Le client n'a pas laissé de commentaire.Frank H.
Friendlier clerklinda J.
Name of business has changed. It is now a Lawn Care business.Rick C.
Truck needed new windshield wipers. Thats it overall 5 out 5Austin W.
Terry and his crew always take great care of me. I have been there before and I will be back. Merci!MARK D.
Le client n'a pas laissé de commentaire.Jane R.
Roll door was open and inside of box was dirty when I got the truck. It was not at the location that I signed up for and had tons of packing blankets I didn't want in it. I had to go an extra 40 miles because of it not being in the location I signed up for and I had to pay for that!Chad S.
Terry and his staff do a great job!MARK D.
Le client n'a pas laissé de commentaire.Joe L.
Le client n'a pas laissé de commentaire.timothy S.
Le client n'a pas laissé de commentaire.Emily K.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.BRYAN Q.
Le client n'a pas laissé de commentaire.Lindsay L.
Le client n'a pas laissé de commentaire.Kate G.
Hard to find, signage not visibleDiane C.
Easliy prepared online ahead of time and in and out the door in 10 minutes.Mark B.
Ensure that the location has the trucks that are booked online, and clarify that the office location and vehicle locations are NOT the same.Richard T.
Le client n'a pas laissé de commentaire.tim F.
Le client n'a pas laissé de commentaire.Donna P.
I made the reservation in Findlay and was not happy that I had to drive to Ottawa to pick up. Then I had to drive 2 more miles to actually get the truck.Linda Y.
It's a little tight with the larger trucks backing in from 224, but that's the only complaint.Collin H.
Le client n'a pas laissé de commentaire.James Y.
Keep doing what you're doingAngel S.
Excellent customer service!JESSE B.
Le client n'a pas laissé de commentaire.Todd P.
A very simple process to rent the truck as well as to return the truck. The staff was very friendly and helpful. MerciJAN O.
Need to have a explanation of how to drop off equipment after hours.Keith T.
Le client n'a pas laissé de commentaire.TIM F.
Needs explanation for drop off location and key drop, easy once learnedKeith T.
Le client n'a pas laissé de commentaire.tim F.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Ryan Z.
Le client n'a pas laissé de commentaire.James V.
Le client n'a pas laissé de commentaire.robert G.
Le client n'a pas laissé de commentaire.RICK L.
Le client n'a pas laissé de commentaire.Peter M.
It wasn't the people this time, it was the fact I had to drive across town where there was no one to help me. It would be okay if there was a crank on these, but even for a man, they are difficult to get off the hitch. Had to call the police, thank goodness they were super about it.Jane P.
Le client n'a pas laissé de commentaire.pat I.
Le client n'a pas laissé de commentaire.Thomas S.
Location was closed so could not evaluate. It appeared very clean however.jeff A.
Le client n'a pas laissé de commentaire.Tyler S.
I ordered an appliance dolly, all they had was a small regular dolly, they did not offer to refund the difference OR make it up to me in any way. The individual that help me just said "well, I only have what I have." It made moving out of a 2nd story apartment very difficult.Katherine H.
Le client n'a pas laissé de commentaire.Joe L.
Le client n'a pas laissé de commentaire.Doug N.
Le client n'a pas laissé de commentaire.patti S.
Le client n'a pas laissé de commentaire.Cory W.
The equipment was clean, HOWEVER they did not have the moving blankets requested (booked the truck 9 days in advance and asked for 48, got 30). Also requested a Defiance location pick-up and had to drive 60 miles round trip the day before the truck had been requested for use to get the truck. The air conditioning in the truck had obviously not been checked as it was 80+ degrees outside and the truck had NO air conditioning.Anthony M.
Le client n'a pas laissé de commentaire.jerry B.
The problem was u charged me more and said it was not returned when it was returned the same day at the drop off locationhope H.
Le client n'a pas laissé de commentaire.STEVE M.
Everything was0k!Gene B.
nothing. costumer service was great.David F.
Le client n'a pas laissé de commentaire.Michael B.
The people were very nice. The office is on the east side of town and the trailer was located on the south side of town. It is not a huge distance, maybe 2 miles, but odd. Also, no U-Haul staff is at the south side location, so I had to hitch the trailer myself. Not a big deal, but different.TIMOTHY S.
Friendly staff. But, equipment and office are in 2 separate locations across town from each other (approx. 2 miles). No staff is available at equipment location to assist in hookup, inspection, or return; even during regular business hours.DWAYNE N.
It is the closest facility for our area but did not like the fact that you had to run paperwork across town from the drop off area. Inconvenient.Laura N.
very nice peopleDavid F.
They helped us locate a car trailer close to us and we're very accommodating. Merci.GARY W.
Le client n'a pas laissé de commentaire.Dustin S.
Ensure that requested equipment is on hand and at the requested location. Lack of equipment cost hours of move timeWilliam K.
Treated very good n answered all my questionsROBERT E.
Le client n'a pas laissé de commentaire.Brenda U.
Le client n'a pas laissé de commentaire.Andrea S.
Le client n'a pas laissé de commentaire.Steve E.
It was hard to find. Check in was at one place and the drop off was much farther away.KENNETH Z.
It would have been nice to have known prior to pickup that the equipment is stored off site so I could have planned my schedule better. Also, I did not see any signage indicating where the rental location was.Matt L.
Le client n'a pas laissé de commentaire.NANCEY S.
Le client n'a pas laissé de commentaire.SHAWN H.
Le client n'a pas laissé de commentaire.T. TIMOTHY C.
Le client n'a pas laissé de commentaire.KARL M.
Make sure all the equipment works and is in good shape. Ours was so rusted and worn down that we could barely get the trailer on and off the hitch. The lights on the trailer weren't working. Make sure no one else has to go through the trouble we had to. Our first time moving was a nightmare because of the trailer, if we had another option I would have waited another week in order to move without the hasselFaith H.
Okay, so then the given address to take the truck back to via GPS and it is not there. We drive all over. We call Uhaul. They give us said address again. The gas station for help tell us that we have to drop the truck off at Ottawa Self Storage. We finally find that location after one hour and there is a sign saying drive the keys back to the Fair Street location. REALLY? How convenient is that???? Again, Saturday after moving all day we are talking to Tim the DM he doesn't know. Not his fault. He did his job. The whole thing from start to finish was a complete NIGHTMARE!TIMOTHY S.
It was a great value.KEVIN R.
Le client n'a pas laissé de commentaire.DAN S.
Not easy to find !!!!!CYNTHIA D.