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MARK EVANS
Customer Reviews for Our Hidden Treasures Boutique
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The owners were very friendly and helpful!
John BaumanJust wish 1 notch below full, but above 3/4 tank didn't rate as 3/4 of a tank.
Mary WatersHe didn't have the pads or furniture dolly that I had reserved and absolutely needed for my move. It delayed our start by 45min while I drove somewhere to but what I needed. Why can we reserve things that aren't available?! I don't know if it was his fault or UHaul in general but it was not acceptable.
Tracy WilliamsThe cab of the truck smelled like cat pee. Otherwise, the truck drove well.
Lori RobersonI do not want to transmit my drivers license over the internet. Bad enough I have to transmit it at the location I rent from. Will not rent again while this policy is in place.
Mark Glodeni needed a truck real fast the company i reserve was not open such bull shit they got me a truck real fast thank you
mark ROBBINSCustomer service could not have been better. Wonderful people to deal with!
Adam MorganthalerThe same customer service was excellent very happy
Josie OrellanaI think everything good
Richard CollinsGreat quick experience
Gabrielle BreesawitzSteve made available equipment from different location prior to pick date, terms for rental made simple, made sure equipment was safe and road ready before I left, thanks Steve for quality in service, definitely rent from ypu again, trustworthy
Nick BullisThe person was very helpful. Especially when I left my toolbox in the truck.
PATRICK HOLMNice people
Anthony HaleI turned down any additional coverage and I got charged for it anyway. I sent an email about it and have had no response
RANDY TATUMU-Haul contacted me about my mileage being reduced to 0,79/mile since I had to travel to get the UHaul truck. That has not happened. Instead they charged me the normal rate.
Mandy ReddingNo problems.
MORGAN HALL-KROPFOmg! The contactless (person less) pick up is insane.
Carolyn HollimanThe folks at the location on Chestnut expressway where easy to work with and I had no issues with the equipment.
Cory WilliamsI dropped the vehicle with half tank gasoline, which I expect to compensate the above quarter tank as if I drop less than quarter Uhaul will charge me 💁
Wisam AwadWas shady unclear & dishonest had us in a bind as we told him what we needed late Saturday afternoon use of a dolly. Then after the "contract" was posted in email it stated 24 hrs rental but he/they were closed on Sunday so we had to do Another Contract for Another Day and then it was local Only in town Return to them. When questions arose about that he said if it was dropped off within the 24 hrs using the App Never Mentioned he would "Correct it Adjust it". We returned it the next morning on Sunday drop off he came out of bldg saying all was good No pics no signatures no proof we ask him for adjustment promised he laughed and said we got what we paid for as we volunteered to bring it back early. Resulting in extra money spent not able to be used where we went to a Corporate Store to get it
Lora WhitakerVehicle should have been checked mechanically it had problems
MICHAEL PERRYMANSomeone was there promptly, to receive my picking up my trailer, very courteous, Steve was, did everything did not even have put my trailer on hitch Ball, instructed and helped me with the chains for my safety, most helpful, thanks for the rental, went very smooth
Nick BullisGreat people
Tonia GobenWhen we explained to the owner the issues with the truck he said he will be sending it to the mechanics asap. We told him that vehicle is dangerous to drive. A better system should be put in place when rentals are in such bad condition.
Keilyn SanchezMake sure that your straps work good we had problems with the straps come in loose constantly
Olen WhiteThis was the best uhaul place I've ever rented from and I've used uhaul more than 30 times. The people at Our hidden treasures boutique and uhaul are very friendly, helpful down to earth people. Made me feel like family. Their Boutique is really cool too. Very prompt service and understanding. Definitely try here first before you go anywhere else. I'll definitely go there again and just to shop at their boutique! Thanks guys! For everything!
kathryn woodardEverything great
Victoria ParrottIt was great! Easy quick checkout
Ariel ArauzNothing needs improvement
Chris BahreIt was a seamless experience. It was clean and spacious. The level of customer service from beginning to end was beyond compare. When I move in the future, I will definitely utilize your company, and probably the same rental location as well.
Joey HennighNothing. Everything was perfect
Keri DukeABYSMAL 1/5 stars: BUYER BEWARE
Christopher ClaryThe location was fine. However, we had a major ice and snowstorm the night I moved. I was literally snowed in and I tried explaining that to Uhaul but I still kept getting messages that I needed to return the equipment as though I stole it. That's not ok!!
Tonja ManchesterExceptional and a real asset to your team!
Carletta JacksonThe gentleman was super friendly! Will def use this place again if needed!!!
Jacqueline DavisLocation was fine. They were very nice. Truck was old and rough. Clean, but old and rough.
Billy ThomasThis rental was super simple steps and loved the people that own the hidden treasure boutique. Rented a truck and bought a ring. Customer service was impeccable. Merci
STACY DEBOSEI tried to rent a uhaul from them and didn't have what I wanted. So instead he went online and found the vehicle I needed a reserve it for and did the paper work for the other place. Made sure everything was paid for so that when drove across Springfield Missouri, all I had to do was show my id check out the vehicle and got me back on the road. Thank you for your service.
GERALD KRAUSEThe gentleman was very nice and professional
TOYIN ABDULMake sure the vehicle is inspected by a mechanic. Had a lot of odd issues with the engine and transmission
Sarah ThomasThe U-Haul at the Our Hidden Treasures Boutique in Springfield, Mo. is absolutely spectacular. I have dealt with them several times, and it is always a truly wonderful experience every time. They are always professional and very accommodating. It is really nice to be able to trust and rely on a friendly face that is always going to come through with your hauling needs.
Michael TatroUnfortunately for me college was letting out for the school year so renting a u-haul was very scarce. Fortunately for me I was referred to the U-Haul authorized dealer Steve @ 4319 W Chestnut Expressway Springfield MO. He was able to rent me a U-Haul for 1 day which is all I needed. I was very thankful & appreciative. Steve was very nice @ funny & professional. Business clean easy to find & close to several gas stations & main highways. Nothing to improve. Thank you
Carol FreemanNo handicap access into building. Had to sit in car while my daughter went in.
Patricia JonesThe man that helped us was informative, helped us set up the trailer, and even greeted me by my first name when I walked through the door several days later to return the trailer. The equipment was clean and we had no issues hauling all of our luggage. If we are ever in Springfield again and need a UHaul, we will be renting from this location. Thanks so much! Landon Summerville
Landon Sumerville