Customer Reviews for Owosso Mini Storage
(U-Haul Neighborhood Dealer)

457 évaluations

1003 W Main St   Owosso, MI 48867

(989) 725-6388

Heures d’ouverture

  • Mon: 10 am–4:30 pm
  • Tue: Closed
  • Wed-Sat: 10 am–4:30 pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/24/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(989) 725-6388

1003 W Main St
Owosso, MI 48867

Services dans cet établissement :

Heures d’ouverture

  • Mon: 10 am–4:30 pm
  • Tue: Closed
  • Wed-Sat: 10 am–4:30 pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/24/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet S 
Évaluation :
5

I reserved at a location in Burton and picked up at a location Owosso. Everything went as planned

David C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen M 
Évaluation :
5

I reserved a appliance dolly they did not have one that was bad I had to scramble around town to locate one. It took time away from moving a real pain. Not to mention the pressure it took to Return the truck on time.

Charles C 
Évaluation :
3

Truck was fine other than no ac and crank windows that cant be reached by a solo driver on 90+ degree weather

Cody G 
Évaluation :
3

Would never use uhaul again, the price it gave me when I set my reservation was not the same as what they made me pay at pick up, it was actually an extra 100 compared to the 50 it originally told me it would be. And after a week or so now I just got charged an extra 90 dollars? For what? The email doesn't say for what, this is ridiculous. Would not recommend uhaul unless you have a lot of patience, time, and money to blow, because it will end up costing you a couple extra hundred than what they told you at the beginning. Absolutely ridiculous

Tyler N 
Évaluation :
5

Great service

David A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex G 
Évaluation :
5

Upgrading customers to bigger trucks without their prior knowledge is not just right

Akinfolarin A 
Évaluation :
3

The drop off location was just an empty parking lot. No one was on duty. I called the Owosso location for instructions on dropping off the truck after I arrived at the drop off point. The people to whom I spoke were very nice but not very helpful. They did not seem to understand what I was asking and it took several attempts to get them to answer my actual question.

Anne W 
Évaluation :
5

Service was fantastic,helpful and very well mannered. I would use again. And I will refer to others to use.

KENT S 
Évaluation :
5

Easy check-in, easy return. Thanks for a great move!

Amber F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua S 
Évaluation :
2

The staff was rarely in the office when ever I went there. After moving out I had been billed even when the staff had unlocked and observed that I cleared out completely. The treatment of customers was sub par at best. Would not recommend using this facility ever.

Robert O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley L 
Évaluation :
5

Travis was awesome. Highly recommend this location!

Kathryn S 
Évaluation :
4

The location was just fine, but the truck was the worst Peice of crap I ever rented. Dirty. Beat up. I had to sweep all the mud out of the backend. The steering was way to loose. It was all over the road. The mirrors shook. The engine sounded like it was about to blowup. The ramp was way to hard to pull out, and put back. The trailer compartment door was way to hard to open, and close. I am x military. I have rented many uhaul vehicles, but this one is way past service, or just junk it.

Thad H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia E 
Évaluation :
1

I moved out the 5th of the month, made me pay for a full month's rent, tried calling the office multiple times before the 1st nobody ever answered the phone.

Matt A  |  Expérience générale 
Évaluation :
5

Man working the U Haul desk was rude. Not helpful. I obviously interrupted something because he did not want to help me

James S 
Évaluation :
3

Returned during stated business hours but nobody was there so had to do online return

Michael D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles G 
Évaluation :
5

Easiest customer service, fast transaction, would 100 % recommend

Sara W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristan P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria G  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nick V 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Karen K 
Évaluation :
3

I would never recommend anybody to use your turbo trailers. They all sit on the ground the front tongues do unless you have two people. It is extremely dangerous for a persons back to be lifting 100 or 200 pounds worth of trailer weight in order to get the tongue on the ball of the vehicle

Mel R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ondine J 
Évaluation :
2

The guy that help me was very rude

Laurie P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R 
Évaluation :
5

Customer service was patient, polite, and super helpful when I needed them. Truck was in great condition and very clean. Exactly what you would expect from a word class truck rental.

Chris H 
Évaluation :
5

Never had any problems with this facility. Always helpful

REBECCA C  |  Expérience générale 
Évaluation :
5

I didn't get to move in, my trailer broke down.

kenneth m  |  Réservation 
Évaluation :
3

Truck interior could be cleaner. It would be nice not to have a 2 wheel dolly and bag of furniture paddings in my way also. I swept my storage unit out better than the way it was presented to me, although very convenient location. I would rent from again no major problems.

James F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherry D 
Évaluation :
3

I couldn't get the padlock off the back of the truck no matter how hard I tried, so I had to back the truck right up to my home overnight. I signed a waiver prior on the website that the truck was clean by only being shown inside the cab by the representative, but in the back was a few nails and screws and a candy wrapper. Luckily they didn't fall out into my driveway possibly flattening a tire. It was an okay experience.

Ed H 
Évaluation :
1

Person made me buy a new receiver that was rated for less weight than the hitch I had already brought with me. My parents were broke down on the side of the expressway so I bought the receiver so I wouldn't waste anymore time to get to them. Very disappointed that your service representative would use someone in that manner.

Thomas B 
Évaluation :
5

Nothing at all.

Allen W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY A 
Évaluation :
5

No one contacted me about a contract to sign or a unit being available, or which one I was assigned to or contacted me about anything… I drove over to the place yesterday on 4/24/2023 to set it up and no one was around?… so did we put anything in there?.. "No" we didn't… considering to not do business with you, and that you return my deposit

Carl D  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted B 
Évaluation :
1

Made a reservation for 3pm, showed up at 2:58, had to call the 1-800 number because the location didn't have anybody there, waited until around 3:15-3:20 and a gentleman finally walked up and asked if I was there for my reservation, this is why I don't use you guys because the service sucks even when a reservation wasn't honored for the exact time.

Kenneth B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justen H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam B 
Évaluation :
3

The employee was very very rude and completely ignored me. Horrible customer service, so very unprofessional, I'm telling as many as I can

Teresa B 
Évaluation :
1

Truck had a flat inner rear tire that they did not inspect for

ron c 
Évaluation :
1

It took 2 hours to get the uhaul and the online registration location was in the parking lot of the cooling and plumbing business next door. Not even where the uhaul vehicles were located.

Kelli G 
Évaluation :
1

Agent was very rude. The inside of the truck had sand all over it so my things got dirty.

Lisa F 
Évaluation :
5

The sales rep Travis Libby was exceptional. Polite, professional. I will be back for all my rental needs.

Doug H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monika H 
Évaluation :
5

I didn’t get the storage unit

Dustin B  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S 
Évaluation :
5

Wiper blades needed to be replaced and the washer pump didn't work. Had to stop numerous times to clean windows

Scott W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra I 
Évaluation :
5

Awesome job guys

Shea M 
Évaluation :
5

I love being able to pick up and drop off after business hours. The check in, pick up, and return processes were easy to navigate. The only thing (and it's not a big deal) that I found annoying is when I was going through the process of returning the truck...I wish the fuel gage thing was different. I kept trying to move the page up and apparently I kept trying to scroll right where the fuel gage was...and it kept moving. Other than that, the people at owosso uhaul have always been good people and uhaul is the only company I'll ever use to move. Thank you UHAUL!

Jaime M 
Évaluation :
3

Everything there was fine. But in leaving I was charged $35 when I wasn't there. I should be getting a refund shortly but very inconvenient.

Frank D  |  Expérience générale 
Évaluation :
5

Nothing....everything was awesome

Monika H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S 
Évaluation :
5

This storage unit is horrible. It is one of the most unsecured properties that I have ever rented at. The grounds are not kept very well and the units themselves are awful. There are no security cameras and they have had robberies in the past. The doors to the units are horrible as well. Our door would not even lower after we moved out. There was also another unit across from us where the door is off the track and it doesn't look they have bothered to fix it. The price is good for the units but that is the only thing good about the storage unit. I would rather pay a little more for a better secured unit. We rented another one in another city that has security cameras all around and they require even insurance on your unit. They are very well kept and in fact don't have a lot of units left to rent. The price is higher but I am paying for a much more secure unit. They even look all of their unoccupied units so that people don't try to get in them or store stuff in them that they are not supposed to.

CHRISTOPHER M  |  Expérience générale 
Évaluation :
5

No issues.

Kathy T 
Évaluation :
5

Even though we moved out prior to the start of the month and notified the person on site, our account was still charged the monthly storage fee on the 1st if the following month.

KIMBERLY R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

There was never anyone in the office it took hours to find someone that was in charge. Anytime I went to unit the office was locked and no one around

THELMA J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P 
Évaluation :
5

Give a little more information. It took longer than 10 minutes to check in after hours. Not only did I need to take a picture of my license but also a selfie and I needed more verification of my identity. I am glad however that I was able to rent a truck after hours. Am home now and "mission accomplished" thank you.

Roberta B 
Évaluation :
5

Management is very polite and helpful.

Doug H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
5

Overall experience was a mess. They had me originally picking up from another location. I had to make multiple calls to fix this issue. I wasn't able to check in or out online due to my reservation not being linked to my account, I'm assuming due to the changes. I would like a call to discuss these issues. Thank you! Madison McIntyre 937-369-9882

Maddison M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S 
Évaluation :
4

I was satisfied with the help hooking up from the gentleman working there.

John B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry K 
Évaluation :
5

Knowledgeable staff very accommodating helped me with any questions or concerns I had about the equipment. Would recommend this location to a friend

Jason L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber P  |  Expérience générale 
Évaluation :
2

Don't use U-Haul. I put a deposit on the trailer a week before. Then got a call they don't have one. They gave me a bigger trailer for the same cost, but with the cost of gas, I paid a lot more for the trailer. So putting a deposit on something with U-Haul doesn't mean anything.

Brian N 
Évaluation :
3

There was no WiFi connection available in the parking lot and we were trying to get the rental by mobile and it could not find my location. Luckily a man was in the mini storage office that helped us out, plus extended our time because it took so long to get everything done. If you offer mobile pick up then you need to make sure that there is WiFi availability.

Neil O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H 
Évaluation :
5

Very nice and clean! All employees were very nice as well great place!

Kya P  |  Expérience générale 
Évaluation :
4

SERVICE PERSON WAS ACCOMMIDATING TO OUR NEEDS.

Hugh W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan B 
Évaluation :
5

Wonderful experience! No issues to report.

Thomas S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CURTIS D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim O 
Évaluation :
5

Tell people how they can move the mirrors for their use. If you move the seat forward, the hard set mirrors are useless.

Linda D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice R 
Évaluation :
5

Rep was very helpful. Glad I could use local business.

bruce g 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott K 
Évaluation :
2

Attendant checked me in on his personal cell phone, not on the desk computer. Glitches in the system - offered an alternate location for a lesser amount - I accepted - but it never went through. Paperwork took quite a while to receive digitally over email , but did finally come through.

Peter R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O 
Évaluation :
5

Nothing.

tyrone d 
Évaluation :
5

Easy drop off process 😃

Anthony M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obrien M 
Évaluation :
5

Love renting from this location.

Les N 
Évaluation :
5

I would definitely recommend this location too everyone.

LES C 
Évaluation :
5

Keep doing what you're doing

KEVIN K 
Évaluation :
5

See the pick up location/online.

STEVEN A 
Évaluation :
3

Not enough space to park. The app ruined this experience for me. I couldn't get it to do anything.

Justin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L 
Évaluation :
5

Travis is so very helpful. Very professional , yet very personable . It was a please dealing with him . He is my go to for trucks and trailers.

TAMARA K 
Évaluation :
5

Everything was super easy from reserving the truck to picking up and dropping off! Todd, who works in Owosso office is so nice and helpful!! Definitely recommend!!

SUSAN E 
Évaluation :
5

Staff very friendly and helpful

DONNA S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberlee M  |  Expérience générale 
Évaluation :
5

The driveway is beyond deplorable. The hole beyond the gate must be at least a foot deep. The driveway has had no maintenance in the 270 plus days during which I rented a unit. Standing water when it rains. Huge holes all of the time. I marked all questions with NO because there needs to be another option such as Don't Know. I never tried to access the office and I was never there at night.

Janice H  |  Expérience générale 
Évaluation :
5

Staff was very helpful. Easy access to storage and very clean. I would recommend to all my family and friends.

Maria T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISHA B  |  Expérience générale 
Évaluation :
3

The doors could be better and the area cleaner. The box to put your pin in could be placed better when going in and out of the storage area.

Jason B  |  Réservation 
Évaluation :
5

Good service was very happy with the way the uhaul was cleaned and smooth driving

HEATHER F  |  Expérience générale 
Évaluation :
4

Good, clean facility

ju;ia b  |  Expérience générale 
Évaluation :
5

Great place, I will be back in spring.

Richard B  |  Expérience générale 
Évaluation :
3

Cancelled before using and called facility who told me to contact U-Haul. I was then told facility had to be contacted directly using different unlisted number.

Scott H  |  Réservation 
Évaluation :
4

This was my 1st storage unit so I don't really know how to compare it to others. However, I noticed it was very clean and more than sufficient for my belongings as well as easily accessible to me.

Patricia S  |  Réservation 
Évaluation :
4

Everything was great except for the fact that i was still charged for September when i canceled it on the first. I need that money for bills if there's any way i could get that back i appreciate it.

Timothy M  |  Expérience générale 
Évaluation :
3

They did not clearly specify to the point that I understood that this is simply a parking space, instead of a garage like structure.

Privacy R  |  Premières impressions 
Évaluation :
1

I was told I qualified for a free month but when I got there I was told they do not participate with that promotion and he was kind of rude.

Privacy R  |  Premières impressions 
Évaluation :
3

Staff very friendly and went the extra mile to make accommodations for me. There is no lighting in any of the units and the lights on the complex don`t stay on.

Privacy R  |  Premières impressions 
Évaluation :
4

Friendly staff and clean units.

Privacy R  |  Premières impressions 
Évaluation :
3

Staff was friendly and helpful

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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