Customer Reviews for Owosso Mini Storage
(U-Haul Neighborhood Dealer)

Évaluation :

1

I moved out the 5th of the month, made me pay for a full month's rent, tried calling the office multiple times before the 1st nobody ever answered the phone.

Évaluation :

5

Man working the U Haul desk was rude. Not helpful. I obviously interrupted something because he did not want to help me

Évaluation :

3

Returned during stated business hours but nobody was there so had to do online return

Évaluation :

5

Easiest customer service, fast transaction, would 100 % recommend

Évaluation :

3

I would never recommend anybody to use your turbo trailers. They all sit on the ground the front tongues do unless you have two people. It is extremely dangerous for a persons back to be lifting 100 or 200 pounds worth of trailer weight in order to get the tongue on the ball of the vehicle

Évaluation :

2

The guy that help me was very rude

Évaluation :

5

Customer service was patient, polite, and super helpful when I needed them. Truck was in great condition and very clean. Exactly what you would expect from a word class truck rental.

Évaluation :

5

Never had any problems with this facility. Always helpful

Évaluation :

5

I didn't get to move in, my trailer broke down.

Évaluation :

3

Truck interior could be cleaner. It would be nice not to have a 2 wheel dolly and bag of furniture paddings in my way also. I swept my storage unit out better than the way it was presented to me, although very convenient location. I would rent from again no major problems.

Évaluation :

3

I couldn't get the padlock off the back of the truck no matter how hard I tried, so I had to back the truck right up to my home overnight. I signed a waiver prior on the website that the truck was clean by only being shown inside the cab by the representative, but in the back was a few nails and screws and a candy wrapper. Luckily they didn't fall out into my driveway possibly flattening a tire. It was an okay experience.

Évaluation :

1

Person made me buy a new receiver that was rated for less weight than the hitch I had already brought with me. My parents were broke down on the side of the expressway so I bought the receiver so I wouldn't waste anymore time to get to them. Very disappointed that your service representative would use someone in that manner.

Évaluation :

5

Nothing at all.

Évaluation :

5

No one contacted me about a contract to sign or a unit being available, or which one I was assigned to or contacted me about anything… I drove over to the place yesterday on 4/24/2023 to set it up and no one was around?… so did we put anything in there?.. "No" we didn't… considering to not do business with you, and that you return my deposit

Évaluation :

1

Made a reservation for 3pm, showed up at 2:58, had to call the 1-800 number because the location didn't have anybody there, waited until around 3:15-3:20 and a gentleman finally walked up and asked if I was there for my reservation, this is why I don't use you guys because the service sucks even when a reservation wasn't honored for the exact time.

Évaluation :

3

The employee was very very rude and completely ignored me. Horrible customer service, so very unprofessional, I'm telling as many as I can

Évaluation :

1

Truck had a flat inner rear tire that they did not inspect for

Évaluation :

1

It took 2 hours to get the uhaul and the online registration location was in the parking lot of the cooling and plumbing business next door. Not even where the uhaul vehicles were located.

Évaluation :

1

Agent was very rude. The inside of the truck had sand all over it so my things got dirty.

Évaluation :

5

The sales rep Travis Libby was exceptional. Polite, professional. I will be back for all my rental needs.

Évaluation :

5

I didn’t get the storage unit

Évaluation :

5

Wiper blades needed to be replaced and the washer pump didn't work. Had to stop numerous times to clean windows

Évaluation :

5

Awesome job guys

Évaluation :

5

I love being able to pick up and drop off after business hours. The check in, pick up, and return processes were easy to navigate. The only thing (and it's not a big deal) that I found annoying is when I was going through the process of returning the truck...I wish the fuel gage thing was different. I kept trying to move the page up and apparently I kept trying to scroll right where the fuel gage was...and it kept moving. Other than that, the people at owosso uhaul have always been good people and uhaul is the only company I'll ever use to move. Thank you UHAUL!

Évaluation :

3

Everything there was fine. But in leaving I was charged $35 when I wasn't there. I should be getting a refund shortly but very inconvenient.

Évaluation :

5

Nothing....everything was awesome

Évaluation :

5

This storage unit is horrible. It is one of the most unsecured properties that I have ever rented at. The grounds are not kept very well and the units themselves are awful. There are no security cameras and they have had robberies in the past. The doors to the units are horrible as well. Our door would not even lower after we moved out. There was also another unit across from us where the door is off the track and it doesn't look they have bothered to fix it. The price is good for the units but that is the only thing good about the storage unit. I would rather pay a little more for a better secured unit. We rented another one in another city that has security cameras all around and they require even insurance on your unit. They are very well kept and in fact don't have a lot of units left to rent. The price is higher but I am paying for a much more secure unit. They even look all of their unoccupied units so that people don't try to get in them or store stuff in them that they are not supposed to.

Évaluation :

5

No issues.

Évaluation :

5

Even though we moved out prior to the start of the month and notified the person on site, our account was still charged the monthly storage fee on the 1st if the following month.

Évaluation :

5

There was never anyone in the office it took hours to find someone that was in charge. Anytime I went to unit the office was locked and no one around

Évaluation :

5

Give a little more information. It took longer than 10 minutes to check in after hours. Not only did I need to take a picture of my license but also a selfie and I needed more verification of my identity. I am glad however that I was able to rent a truck after hours. Am home now and "mission accomplished" thank you.

Évaluation :

5

Management is very polite and helpful.

Évaluation :

5

Overall experience was a mess. They had me originally picking up from another location. I had to make multiple calls to fix this issue. I wasn't able to check in or out online due to my reservation not being linked to my account, I'm assuming due to the changes. I would like a call to discuss these issues. Thank you! Madison McIntyre 937-369-9882

Évaluation :

4

I was satisfied with the help hooking up from the gentleman working there.

Évaluation :

5

Knowledgeable staff very accommodating helped me with any questions or concerns I had about the equipment. Would recommend this location to a friend

Évaluation :

2

Don't use U-Haul. I put a deposit on the trailer a week before. Then got a call they don't have one. They gave me a bigger trailer for the same cost, but with the cost of gas, I paid a lot more for the trailer. So putting a deposit on something with U-Haul doesn't mean anything.

Évaluation :

3

There was no WiFi connection available in the parking lot and we were trying to get the rental by mobile and it could not find my location. Luckily a man was in the mini storage office that helped us out, plus extended our time because it took so long to get everything done. If you offer mobile pick up then you need to make sure that there is WiFi availability.

Évaluation :

5

Very nice and clean! All employees were very nice as well great place!

Évaluation :

4

SERVICE PERSON WAS ACCOMMIDATING TO OUR NEEDS.

Évaluation :

5

Wonderful experience! No issues to report.

Évaluation :

5

Tell people how they can move the mirrors for their use. If you move the seat forward, the hard set mirrors are useless.

Évaluation :

5

Rep was very helpful. Glad I could use local business.

Évaluation :

2

Attendant checked me in on his personal cell phone, not on the desk computer. Glitches in the system - offered an alternate location for a lesser amount - I accepted - but it never went through. Paperwork took quite a while to receive digitally over email , but did finally come through.

Évaluation :

5

Nothing.

Évaluation :

5

Easy drop off process 😃

Évaluation :

5

Love renting from this location.

Évaluation :

5

I would definitely recommend this location too everyone.

Évaluation :

5

Keep doing what you're doing

Évaluation :

5

See the pick up location/online.

Évaluation :

3

Not enough space to park. The app ruined this experience for me. I couldn't get it to do anything.

Évaluation :

5

Travis is so very helpful. Very professional , yet very personable . It was a please dealing with him . He is my go to for trucks and trailers.

Évaluation :

5

Everything was super easy from reserving the truck to picking up and dropping off! Todd, who works in Owosso office is so nice and helpful!! Definitely recommend!!

Évaluation :

5

Gentleman I worked with was wonderful.

Évaluation :

5

Rich was a really nice guy . I definitely appreciate his help .

Évaluation :

5

I just want to personally thank Travis L. for all his help throughout our move to Owosso. He went above-and-beyond to make sure we were taken care of. He was an answered prayer in the midst of a moving crisis. It feels good to be in a small town where people actually treat you like a person and not just a reservation number. Thank you, Travis!!

Évaluation :

3

Lack of communication and contacted me saying equipment was not turned in even though it was, creating more stress on this disabled Veteran, then needed

Évaluation :

5

Staff were working on a Sunday when we needed them the most to move our furniture. We appreciate you!

Évaluation :

5

Had a great rental experience,went out of his way to help me get the U-Haul I needed I highly recommend this business

Évaluation :

5

When someone makes a reservation make sure that the reservation is ready at the location that they chose. 4th time I've been fucked by uhaul.

Évaluation :

5

Staff very friendly and helpful

Évaluation :

5

The driveway is beyond deplorable. The hole beyond the gate must be at least a foot deep. The driveway has had no maintenance in the 270 plus days during which I rented a unit. Standing water when it rains. Huge holes all of the time. I marked all questions with NO because there needs to be another option such as Don't Know. I never tried to access the office and I was never there at night.

Évaluation :

5

Staff was very helpful. Easy access to storage and very clean. I would recommend to all my family and friends.

Évaluation :

3

The doors could be better and the area cleaner. The box to put your pin in could be placed better when going in and out of the storage area.

Évaluation :

5

Good service was very happy with the way the uhaul was cleaned and smooth driving

Évaluation :

4

Good, clean facility

Évaluation :

5

Great place, I will be back in spring.

Évaluation :

3

Cancelled before using and called facility who told me to contact U-Haul. I was then told facility had to be contacted directly using different unlisted number.

Évaluation :

4

This was my 1st storage unit so I don't really know how to compare it to others. However, I noticed it was very clean and more than sufficient for my belongings as well as easily accessible to me.

Évaluation :

4

Everything was great except for the fact that i was still charged for September when i canceled it on the first. I need that money for bills if there's any way i could get that back i appreciate it.

Évaluation :

3

They did not clearly specify to the point that I understood that this is simply a parking space, instead of a garage like structure.

Évaluation :

1

I was told I qualified for a free month but when I got there I was told they do not participate with that promotion and he was kind of rude.

Évaluation :

3

Staff very friendly and went the extra mile to make accommodations for me. There is no lighting in any of the units and the lights on the complex don`t stay on.

Évaluation :

4

Friendly staff and clean units.