Customer Reviews for Oxbow Bait
(U-Haul Neighborhood Dealer)

222 évaluations

7884 State Rte 15   Defiance, OH 43512
(On RT 15 about 2 miles N of Intersec RT 18)

(419) 782-8525

Heures

  • Mon–Tue
    De 8 h am à 5 h pm
  • Mercredi
    Fermé
  • Thur–Sun
    De 8 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(419) 782-8525

7884 State Rte 15
Defiance, OH 43512
(On RT 15 about 2 miles N of Intersec RT 18)

Services dans cet établissement :

Heures

  • Mon–Tue
    De 8 h am à 5 h pm
  • Mercredi
    Fermé
  • Thur–Sun
    De 8 h am à 5 h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly W. 
Évaluation :
4

i wanted to pick up equipment in Bryan but had to pick up at Defiance. This added some mileage and time but I wanted to get truck moved on Thursday so in order to expedite I picked up here. People were good to work with and pleasant and added 30 miles to trip. I did not know if that was enough but went ahead because of time.

Destry D. 
Évaluation :
3

The website said they were open. Guy never came out of the house, just said leave it anywhere. Luckily I know how to unhook a trailer!

Janice C. 
Évaluation :
5

No improvements everything was smooth.

Michelle M. 
Évaluation :
5

S.O.

Shantel B. 
Évaluation :
5

Everything ready as expected. I have rented here before and have always been taken care of professionally.

Dale H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

wendy M. 
Évaluation :
5

The trailer pulled so well we hardly knew it was behind the truck. People were so nice and helpful and both locations. Would definitely recommend.

JACQUITH I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessie L. 
Évaluation :
3

I would not ever recommend u haul to anyone after the way y'all did me. Charged me 96 hours to rent a trailer I only needed for a day. Matter of a fact I gonna do my best to tell everyone I know and some people I don't know how y'all charge people. Highway robbery

Tony T. 
Évaluation :
5

Great service!!

Lazaro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melanie H. 
Évaluation :
5

Flawless. Was pressed for time due to flight time, and truck and tow dollie was ready and waiting. Paperwork done, a few pictures and basic instructions and was on my way.

George S. 
Évaluation :
1

My fiancé and I were stuck in the rain in Defiance Ohio when our motorcycle vacation went awry thanks to a mechanical failure and a forecast of two days of rain. "No problem!" we thought. We'll just get a Uhaul and bring haul our antique motorcycles home! We reserved a truck online and were supposed to pick it up at "Paul's Supply" Paul is a fucking idiot and his bait shop resembles Ed Gein's house. "Paul" told us there wasn't a truck there and said it was "Over on Highway 15 instead" We rode there in the rain on our remaining, functional motorcycle, to pick up this truck that doesn't exist, so we weren't thrilled. I asked "Paul" the lobotomy patient for an address and he didn't have one. He gave us a sort of directions that went on for 5 minutes before I told him to forget it and left. "About 5 or six turns and then you go right there.. and then a couple of lights and" It was like that, because someone ripped Paul's brain out with a hook, and Uhaul gave him a franchise anyway. THANKS TO GOOGLE I was able to find what we THOUGHT MIGHT BE the other location that this mythical truck was at. So, we ride over there in the fucking rain, with our hotel checkout coming up in an hour, because Uhaul screwed us and Pau's parents were related. We arrive there and the meth head looking woman running the place out of her fucking driveway seems too stoned to be bothered with us.. Punches away at her computer for a while, and gives us a truck. She says the reservation was updated or something, so she didn't bother to call us. Nobody texted me anything, either. We have no idea what happened, but we race back to the Hotel so we can finally check out and load our bikes in the rain so we aren't charged $200 bucks for another night. We drive 200 miles and unload the bikes and I go to drop the Uhaul off at the Dillsboro Indiana location we had selected when we rented it, and one of the mental giants Uhaul saw fit to give a franchise to has changed the destination to the same town we left (Defiance Ohio) 200 miles ago. Not knowing what to do, we took the truck to the Dillsboro Indiana location we had originally selected as the drop off point when we reserved the fucking thing. The lady there was competent, and polite, and graciously fixed this mess and we dropped the truck off with her without further incident. I don't know why the Special Olympics is running operations in Defiance Ohio, but you should probably do something about it. Thanks for fucking up and already fucked up vacation. Appreciate all the added stress and travel in the rain! Can't get enough of that, right?

Logan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie L. 
Évaluation :
3

still waiting for my paper work from them said they would send email.

Barbra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

Being a U-Haul dealer on private property, about 30 seconds arriving, the lady was out and greeted us, knowing that she was expecting us. Went through to confirm everything that was part of the reservation. Engaging small talk while things are loaded. Mentioned everything that is need to know when returning the equipment. No problems. High praise for this location.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

biff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael M. 
Évaluation :
3

Very friendly and efficient.

Paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jody P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
1

This should NOT be a U-Haul location. Extremely unprofessional and damages the brand name. I was also charged an extra $12 with no explanation after returning the truck 2 days early with half of my allotted 200 miles used. First and LAST time costumer.

Daniel M. 
Évaluation :
5

I loved the location. Very easy to find, even with the detour on rt 6. The people were very friendly. Very helpful. The truck I requested was on sight and very clean, gassed up and ready to go. Thanks so much to oxbow bait.

james S. 
Évaluation :
5

It couldn't have been easier at Oxbow Bait. They were so fast and friendly there.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katlyn H. 
Évaluation :
5

No improvement lady was very kind and even pulled the truck out for us when we couldn't get it ourselves.

dunkin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul F. 
Évaluation :
3

I still haven't received my $100. Deposit reimbursement. I was told I would receive it Jan 1 when I returned the truck. Then she didn't have cash. I was told it would be in the mail before Wed. The 6th. This is Monday the 11th. My cash is important to me. I hope I receive interest on my money. Mary

Mary E. 
Évaluation :
5

The truck I was rented was not safe. The interior light did not turn off bc the passenger door was broken and wound push open without using the handle. When I called in to report it, the lady gave me her managers number bc he knew a safety reset or something for the light. I called him, he did not answer so I left a message. He never returned my call. I was not unhappy with my customer service in any way, the truck needs serviced.

Jessica S. 
Évaluation :
5

Good experience. Friendly service. No complaints.

jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Chris was very helpful and easy process when picked up and dropped back off the auto trailer

Eric W. 
Évaluation :
1

When i returned this at night it was extremely hard to see they have no lights for there driveway or the parking lot to see it or to see if your pulling into the right a address i would never pickup or return to that drop off location again especially in the dark

Lyndy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

I think it is absurd that a one way is triple the price to rent anything. I rented a trailer to move to NC and it was cheaper for me to drive the 800 miles back to return it than to drop at a location close to where I was moving. I thought U-haul was suppose to be an affordable solution, but instead I had to spend my weekend driving across the states. Makes no sense.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna D. 
Évaluation :
3

Not enough parking to place the vehicle. Did not know a lot of the answers to my questions.

Charli D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMERA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Very friendly and knowledgeable. Will return to this location in the future.

DAWN G. 
Évaluation :
3

I need my receipt!

Shelley A U. 
Évaluation :
5

Very easy and friendly transaction I would definitely use them again

Tom E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth B. 
Évaluation :
5

The lady that helped me was very courteous and knowledgeable. Thank you!!

David W. 
Évaluation :
3

N/A someone else dropped it off for me while I was at work.

Kristy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Keep offering the great service you already have!

Rick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina L. 
Évaluation :
1

The customer service at this location was terrible said location was in Defiance actually was near Bryan, Ohio 14 miles back to Defiance just a bad experience. Then after paying for 24 hours plus mileage and took the vehicle back same day they turned around and charged me with a 20 overnight fee for what I paid for 24 hours you don't think after I picked this truck up at 5 pm rented it for 24 hours night time wouldn't be involved what kind of scam is that.

brandon S. 
Évaluation :
5

This location was 10 miles from the one that I told the reservation customer service I wanted. The one I made the reservation with was one mile from my house, but U-haul change my reservation location to the one 10 miles away. I kept an eye on the location that was a mile from my house and the trailer that I had reserved never moved the entire day. IF something is going to be changed on the reservation, do it the day that it is made.

James C. 
Évaluation :
5

Very nice people. Would highly recommend going here to everyone.

lori C. 
Évaluation :
1

Very angry people. I returned my uhaul trailer earlier than expected and they acted like it was horrible that I was actually on time. He said “yeah that's going to be a problem.” The employees were arguing with each other and cursing right in front of the customers.

Megan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virginia N. 
Évaluation :
3

We dropped truck off, the lady checked the mileage and took the keys never to be seen again.

PERRY M. 
Évaluation :
5

The lady from Oxbow was excellent...that rental was not what I ordered (15' not 20')...the truck did NOT have a full tank of gas...I will not use UHaul again...

david M. 
Évaluation :
1

They are used as a dog cage it stunk like dog per and poop will not go back here at all

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly W. 
Évaluation :
5

Pick up check in on phone app was amazing and allowed me to pick up truck and go quicker than waiting in the line!

Kyle W. 
Évaluation :
3

Had a very good experience.

rick D. 
Évaluation :
4

The locationcould have better parking when returning trucks.

mike B. 
Évaluation :
5

Chris (Who I spoke with on the Phone) Every time I called, was Very Friendly and knowledgeable and Fair!

vicki M. 
Évaluation :
5

Great Uhaul rep like dropping off there bc I can do it anytime. Thanks

chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy J. 
Évaluation :
5

Was pleased for the service I received. The female staff was so helpful to disconnect the U-Haul trailor from my vehicle and also gave me easy instructions to find their location since I was nervous I would miss the enterance since I don't know how to back up a trailor if I missed their drive off this busy highway. Merci.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

very satisfied, thank you

joyce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davina T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

austin C. 
Évaluation :
4

This site is fine. Uhaul web site and customer service and traffic was terrible and you are loosing a customer because of it.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy Y. 
Évaluation :
5

Friendly, helpful.

marc S. 
Évaluation :
3

Not very friendly rude act like it was a chore to help me would rather not do business with them again

John L. 
Non les évaluations ont été soumises pour cet établissement.

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