Évaluations des clients Oxbow Bait

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Oxbow Bait

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John K.
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Le client n'a pas laissé de commentaire.

Stephanie B.
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Le client n'a pas laissé de commentaire.

steve S.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER L.
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Le client n'a pas laissé de commentaire.

Roger S.
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I think it is absurd that a one way is triple the price to rent anything. I rented a trailer to move to NC and it was cheaper for me to drive the 800 miles back to return it than to drop at a location close to where I was moving. I thought U-haul was suppose to be an affordable solution, but instead I had to spend my weekend driving across the states. Makes no sense.

brent Q.
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Le client n'a pas laissé de commentaire.

anna D.
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Le client n'a pas laissé de commentaire.

Charli D.
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Not enough parking to place the vehicle. Did not know a lot of the answers to my questions.

tim W.
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Le client n'a pas laissé de commentaire.

TAMMERA H.
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Le client n'a pas laissé de commentaire.

Robert H.
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Le client n'a pas laissé de commentaire.

David T.
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Le client n'a pas laissé de commentaire.

DAWN G.
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Very friendly and knowledgeable. Will return to this location in the future.

Shelley A U.
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I need my receipt!

Tom E.
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Very easy and friendly transaction I would definitely use them again

gene R.
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Le client n'a pas laissé de commentaire.

james J.
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Le client n'a pas laissé de commentaire.

Justin A.
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Le client n'a pas laissé de commentaire.

Angela S.
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Le client n'a pas laissé de commentaire.

kenneth B.
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Le client n'a pas laissé de commentaire.

David W.
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The lady that helped me was very courteous and knowledgeable. Thank you!!

Kristy M.
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N/A someone else dropped it off for me while I was at work.

James R.
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Le client n'a pas laissé de commentaire.

Rick R.
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Keep offering the great service you already have!

tina L.
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Le client n'a pas laissé de commentaire.

brandon S.
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The customer service at this location was terrible said location was in Defiance actually was near Bryan, Ohio 14 miles back to Defiance just a bad experience. Then after paying for 24 hours plus mileage and took the vehicle back same day they turned around and charged me with a 20.00 overnight fee for what I paid for 24 hours you don't think after I picked this truck up at 5 pm rented it for 24 hours night time wouldn't be involved what kind of scam is that.

James C.
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This location was 10 miles from the one that I told the reservation customer service I wanted. The one I made the reservation with was one mile from my house, but U-haul change my reservation location to the one 10 miles away. I kept an eye on the location that was a mile from my house and the trailer that I had reserved never moved the entire day. IF something is going to be changed on the reservation, do it the day that it is made.

lori C.
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Very nice people. Would highly recommend going here to everyone.

Megan N.
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Very angry people. I returned my uhaul trailer earlier than expected and they acted like it was horrible that I was actually on time. He said “yeah that's going to be a problem.” The employees were arguing with each other and cursing right in front of the customers.

virginia N.
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Le client n'a pas laissé de commentaire.

PERRY M.
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We dropped truck off, the lady checked the mileage and took the keys never to be seen again.

david M.
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The lady from Oxbow was excellent...that rental was not what I ordered (15' not 20')...the truck did NOT have a full tank of gas...I will not use UHaul again...

Terry H.
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They are used as a dog cage it stunk like dog per and poop will not go back here at all

Kelly W.
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Le client n'a pas laissé de commentaire.

Kyle W.
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Pick up check in on phone app was amazing and allowed me to pick up truck and go quicker than waiting in the line!

rick D.
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Had a very good experience.

mike B.
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The locationcould have better parking when returning trucks.

vicki M.
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Chris (Who I spoke with on the Phone) Every time I called, was Very Friendly and knowledgeable and Fair!

chris B.
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Great Uhaul rep like dropping off there bc I can do it anytime. Thanks

Nancy J.
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Le client n'a pas laissé de commentaire.

Mary B.
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Was pleased for the service I received. The female staff was so helpful to disconnect the U-Haul trailor from my vehicle and also gave me easy instructions to find their location since I was nervous I would miss the enterance since I don't know how to back up a trailor if I missed their drive off this busy highway. Thank you!

Bruce M.
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Le client n'a pas laissé de commentaire.

joyce W.
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very satisfied, thank you

Davina T.
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Le client n'a pas laissé de commentaire.

austin C.
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Le client n'a pas laissé de commentaire.

Michael M.
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This site is fine. Uhaul web site and customer service and traffic was terrible and you are loosing a customer because of it.

chris B.
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Le client n'a pas laissé de commentaire.

Harvey O.
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Le client n'a pas laissé de commentaire.

Randy Y.
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Le client n'a pas laissé de commentaire.

marc S.
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Friendly, helpful.

John L.
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Not very friendly rude act like it was a chore to help me would rather not do business with them again

joe J.
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Le client n'a pas laissé de commentaire.

lisa H.
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Le client n'a pas laissé de commentaire.

Paul D.
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This Lady was super nice and very courteous

susan S.
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They are very friendly and easy to talk with

zach B.
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trailer was there when expected no problems

Jeanette B.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Nicole S.
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Le client n'a pas laissé de commentaire.

Scott H.
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Le client n'a pas laissé de commentaire.

Daniel C.
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I need someone from U-Haul to call me,, I don't think that it is fair for that asshole in Oxbow bait to charge my credit card for a extra $40,, someone needs to call me,,Dan 315-269-4268!!!

Mark G.
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Le client n'a pas laissé de commentaire.

charles S.
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iT IS NOT THAT THE EQUIPMENT WAS NOT CLEAN OR WELL MAINTAINED, IT IS JUST THAT IT WAS VERY OLD AND RUSTY. DEFINITELY NOT YOUR DEALERS FAULT. JUST NEED TO UPGRADE YOUR FLEET.

Ben K.
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Make sure the tail lights on the trailers are hooked up and functioning properly before you allow the equipment to leave the yard.

melanie J.
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Le client n'a pas laissé de commentaire.

dora H.
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I cant think of one thing that would have made our experience any better. Very professional and personable service at Oxbow Bait. I will not hesitate to rent from UHAUL Defiance at Oxbow Bait in the future if the need arises. Thanks for everything.

scott H.
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Le client n'a pas laissé de commentaire.

Sheila F.
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The truck cab was dirty. The back was clean and we had all of our moving pads. The woman that helped us was very nice and very knowledgeable. The truck was old way too old to be driven 2200 miles. It needs new headlights they were old and yellow and you could hardly see, and it had no shocks or struts left... It beat us up . We are very disappointed in the maintenance of the truck and the age of the truck . It would've been fine for an in town move not across the country.

Alexandra H.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

THOMAS M.
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Le client n'a pas laissé de commentaire.

Anthony M.
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No improvements needed. We have used this location many times over the last few months and the personnel there have always been very courteous and accommodating with the return of equipment. Will definitely use again and recommend to anyone we know.

Jennifer K.
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Le client n'a pas laissé de commentaire.

Gary K.
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Unsure about my Ford Explorer being allowed to tow the 5x8 trailer.

Joseph P.
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You should really advertise the actual prices of the rentals. It says 19.99 but you add almost 80 cents per mile. With Mr driving roughly 35 miles that's nearly $70. A far cry from the advertised *19.99.

ROBERT O.
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Great service. She came out to meet me as I pulled into the drive. She helped with the disconnect of the trailer and was also very pleasant and friendly. If I ever need to rent a trailer locally, I will definitely call Oxbow Bait.

ARNOLD R.
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The Exterior of the Trailer needed to be cleaned & one tie rail inside was loose. I believe that this trailer had been in use for a long time. It did the job for us but it is needing some maintenance.

GARY G.
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Great people to do business with

LETICIA T.
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Le client n'a pas laissé de commentaire.

MARK V.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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Le client n'a pas laissé de commentaire.

CARMEN A.
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Very nice customer service, informative

DAVID C.
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Le client n'a pas laissé de commentaire.

Marvin C.
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Le client n'a pas laissé de commentaire.

TINA B.
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Le client n'a pas laissé de commentaire.

STEVE M.
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I had an absolutely terrible experience with U-Haul but not the location that I rented the truck from. I had a 17' truck reserved and a half hour before I arrived to pick it up, they called and said that the truck hadn't been returned and they didn't have anymore trucks but another location had a smaller truck available. I was only budgeted to make one trip with the truck but instead had to make two trips with the smaller truck. Also the latch on the back door was all rusted and wouldn't latch correctly and halfway down the road the door opened and our kitchen table and a microwave stand fell out. The kitchen table is fine but the stand fell apart. I am extremely disappointed with U-Haul and will never ever use their services again nor will I ever recommend them to anyone. Now I'm left with an outrageous bill that I can't afford because I had to not only go further out of my way to pick up another truck but had to make more than the one trip that I had budgeted for.

janice C.
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Le client n'a pas laissé de commentaire.

DAVE M.
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Le client n'a pas laissé de commentaire.

COREY K.
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Le client n'a pas laissé de commentaire.

steve L.
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great service.

ROBERT H.
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Le client n'a pas laissé de commentaire.

LAURIE F.
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Le client n'a pas laissé de commentaire.

GERALDINE M.
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My reservation was first made at another location. They informed me that the 26 ft I needed was not available and wanted me to take a 14 ft. the morning of my move. I called them. They should have informed me. If a customer request and reserves a certain truck it is usually because the lesser footage isn't adequate. So 10+ goes out to Oxbow for the truck availability. Especially since I had the movers waiting at the house and had taken a day off work.

William B.
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U-Haul distributor should have correct equipment customer wants at the location they need to pick it up. I wanted a 4X8 due to the size and weight of what I was moving. I had to pick up a trailer at a location 18 miles from the original pick up point. THROUGH NO FAULT OF THE DEALER, I was substituted to a 6X12 at the 4X8 rate. As I essentially had no weight for this trailer, it was miserable towing as it bounced the 180 miles. I could understand it if I walked in off the street but this trailer was reserved. In the 70's when I worked for a dealer, when a trailer was reserved you made sure the custormer got what he asked for. The distributor brought the dealer the correct rental equipment.

JENNIFER C.
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Fix the truck. It was really rough driving it and it squealed very loudly (it sounded like a jet that is ready to take off) after 10 minutes of driving.

Joe S.
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On a scale of 1-to-10........ our U-Haul experience was a 10 for both locations.

JOE H.
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Le client n'a pas laissé de commentaire.

SUSAN R.
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The U-Haul in Pioneer Ohio was terrible. The guy was rude and could have cared less about our problem. Will never recommend his place to any of our friends. The U-Haul in Defiance was so much better and took extra time with us after our experience in Pioneer.

BRITTNEY K.
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I reserved by calling the 800# I found online. I was very dissatissfied. I was never called to confirm my reservation the day before, as I was told. I called the day before and the truck wasn't ready. I ended up having to pick up the truck at the wrong place. I was credited the mileage, but it was a huge inconvenience getting it sorted out. The woman working at the U-Haul place on St Rt 424 in Defiance actually made the phone calls for me to Toledo and got me a truck, though I didn't get to pick it up from her where I was supposed to and it took hours to get sorted out even though I had a reservation # and emails from a U-Haul rep.

Non reviews have been submitted for this location.

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