Customer Reviews for Ozark Storage of Berryville
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

There were mouse droppings everywhere and mice had chewed on my belongings.

Évaluation :

5

The only thing was we found a lot of mice evidence that I never had at the other storage building you all had.

Évaluation :

5

Excellent experience with Berryville Ozark Storage.

Évaluation :

5

There was no lighting in the units themselves which did not help with either moving in or out. The office in Berryville closed which meant all transactions were done over the phone beginning in Jan. 2021. On the phone the staff seemed friendly enough, but then I get a notice of a payment contracted without my permission for a month I was not in the unit. I moved out June 27, 2021, but was charged for the month of July. You took the deposit of $25 and charged me $100 on the 3rd of July. Even if this is due to late reporting of my moving out $125 for 3 days seems a bit excessive. That is another months rent for the unit. Not finding that very customer friendly.

Évaluation :

1

Call taker has on idea the difference between width, length or height measurement. She insisted that a certain size trailer would work for the vehicle I described to her. It would not fit on trailer. Then we brought it back within 2 hours. Would not offer any refund or discount for her mistake. We will not use a UHaul again.

Évaluation :

4

UHaul website listed this as the closest open location on Sunday for return. Passed 3 open return sites that would have saved the 25 min drive if site was up to date.

Évaluation :

5

I was treated more as a friend than a client by the management. I could not be happier with the overall experience.

Évaluation :

5

very friendly and clean and very professional

Évaluation :

5

Sara is a sweetheart. Thank you.

Évaluation :

5

The lady that works there is very helpful and fast. Merci

Évaluation :

5

There trailer was pretty dirty but it was no big deal to sweep it out. Our rental was changed 3 times but we were very well compensated and we really appreciate the effort and thought customer service put into it. Uhaul is the only company I'll use for these services.

Évaluation :

3

Again, the private location was fine. Uhaul screwed up not the location.

Évaluation :

5

Nothing excellent customer service, helpful and very friendly.

Évaluation :

5

Fast, friendly service. Thanks

Évaluation :

2

We didn't get the 3 dozen blankets I paid for It took 30 mins to get into the truck... Nobody from the main office picked up the phone or ever called me back. I had to call Corp because the app didn't work... honestly not a good experience at all

Évaluation :

5

Amanda was the service representative that checked our truck back in. She was so friendly and so helpful and so knowledgeable very very nice experience with her.

Évaluation :

5

Great and friendly service! I bypass another uhaul bc of the poor service at the place 10 miles closer to me bc these people are so nice!

Évaluation :

5

My first reservation was with another facility here in Berryville Arkansas The Outpost my experience with them was absolutely awful the service they literally asked me to leave their building when I was trying to tell them and show them that I had done everything and even signed the contract they reversed our payment they did all these things that cost us money but from the time I spoke to customer service they redid the reservation for the next day and the Berryville Self Storage people were absolutely amazing but I do think something needs to be done with the first original place I had the reservation and I hope that you handle that correctly because they did not have customer service the person that was there when I was to pick up new nothing had no idea what she was doing she kept having to call the owner and he was 40 miles away so I hope that you do something about that thank you

Évaluation :

4

Service was already quite good