Customer Reviews for Pack N Ship
(Concessionnaire U-Haul dans le voisinage)

203 évaluations

841 23rd St   Aliquippa, PA 15001

(724) 419-4167

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(724) 419-4167

841 23rd St
Aliquippa, PA 15001

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
4

When the scheduler called me to update my rental agreement she was rude and I didn't appreciate it.

Sheryl Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARINO C. 
Évaluation :
5

Nothing needed

ADRIAN B. 
Évaluation :
5

Staff was very friendly and helpful

BRIAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK R. 
Évaluation :
5

AJ is awesome. Very friendly and helpful. Would rent from him again anytime!

Michael U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

AJ was spot on, very good experience all around. Would gladly recommend to anyone.

THOMAS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE S. 
Évaluation :
5

Liked whole process, very easy

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
5

AJ is a pleasure to deal with, always helpful and courteous.

NICKOLAS D. 
Évaluation :
5

You can see I've rented several times from other places but this one stood out. Missy was slammed with customers and still was one of the most professional and courteous service reps I've ever dealt with. Extremely efficient, knowledgeable, and helpful. When dropping off the unit after hours the U-haul app wasn't working properly so all I could do was leave a message. AJ contacted me the first thing the next morning (Sunday) and assured me all was good. Very professional and courteous. They made certain I was comfortable and at ease the entire experience. Highly recommended facility.

TIMOTHY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICO R. 
Évaluation :
5

Nothing everything was Great Thank You Again

NOEL W. 
Évaluation :
5

They are perfect wouldnt rent an U-Haul anywhere else

Joe J. 
Évaluation :
2

The lady was very rude, and the business next door asked her if my truck was doing business with U-Haul and she said no, and almost got my truck toed, she was just rude.

James C. 
Évaluation :
5

Just keep doing what your doing! If it's not broken don't fix it.

TAMMY M. 
Évaluation :
5

I won't be using Uhaul again. I was charged additional almost 15 for gas. It was not that much less.

MONIQUE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat H. 
Évaluation :
3

They took 100 $from me and my on the online receipt it say 32 $was given back only 15 $was

Thalia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHAD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

AJ was very pleasant and explained everything without any hesitation

CHRISTINE M. 
Évaluation :
5

I plan to use this location and share my experience.

JENNICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray M. 
Évaluation :
3

They did not update new store hours on their website, place is disheveled. No place to park vehicle while using facility. Parking very limited. Staff counter person very and helpful. This would not be first place I would rent from.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell H. 
Évaluation :
5

This is the second time I rented from them. I'll be back when needed. Thanks again.

Janeen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey M. 
Évaluation :
5

Friendly and easy.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen K. 
Évaluation :
5

everything was perfect the gentleman was very proffessional

Karen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren T. 
Évaluation :
5

I've done business at this location several times in the past. In fact, this is my "Go To" location! The owner and his assistant are always professional, courteous and helpful. I highly recommend this location to anyone in our area needed a UHaul!

Karen L. 
Évaluation :
5

Very supportive lady. Did the checkup very quickly. Was very courteous.

Adnan Y. 
Évaluation :
5

You guys were perfect! The location at the mall couldn't fulfill my reservation and you guys had a truck ready to go for me! Very thankful for your availability and service

Holly K. 
Évaluation :
1

I am so very disappointed at the service I received. First when I arrive to pick up the truck that I reserved and had a order number for was not available. I was told that someone with the same last name as me was given the truck. ID wasn't check to confirm that it wasn't myself but because of the same last name they assumed that it was me that came. Because of this I was given the van. I had a house to move so because I had a way smaller vehicle Then what I asked for we had to make multiple trips. Mileage pricing was not lowered for me because of this inconvenience. I also reserved a dolly for the move and that wasn't available either. I was told that I was able to keep the van for the weekend but would have to pay for mileage that was being used. I return the van the very next day keeping it for one day because of the size being so small we needed it for multiple trips back-and-forth to the home that I was moving to so we wasn't able to get done in the time frame I planned for. Once I return the van I was called 20 minutes later saying that I would be charged 100 $if I didn't come and remove a piece of wood that was the size of a broomstick and a small piece of carpeting the size of a piece of tissue. I myself did forget to put in gas but once I went to gas Station it took 10 $to replace the gas back to where I receive the van on. Had I not replace the 10 $and remove the small piece of wood and carpeting I was threatened to have to pay 100 $. I was appalled at the tone I was given being that I didn't even receive what I reserved. It was very unprofessional to give away the truck that I reserve to a person with the same last name without checking proper ID or driver's license. I've rented U-Haul trucks many times and never have I receive such unprofessionalism in this Reservation. I am not happy with the service at all.

Dalemieka J. 
Évaluation :
1

I am so very disappointed at the service I received. First when I arrive to pick up the truck that I reserved and had a order number for was not available. I was told that someone with the same last name as me was given the truck. ID wasn't check to confirm that it wasn't myself but because of the same last name they assumed that it was me that came. I'm Dalemieka Jeter. Because of this I was given the van. I had a house to move so because I had a way smaller vehicle Then what I asked for we had to make multiple trips. Mileage pricing was not lowered for me because of this inconvenience. I also reserved a dolly for the move and that wasn't available either. I was told that I was able to keep the van for the weekend but would have to pay for mileage that was being used. I return the van the very next day keeping it for one day because of the size being so small we needed it for multiple trips back-and-forth to the home that I was moving to so we wasn't able to get done in the time frame I planned for. Once I return the van I was called 20 minutes later saying that I would be charged 100 $if I didn't come and remove a piece of wood that was the size of a broomstick and a small piece of carpeting the size of a piece of tissue. I myself did forget to put in gas but once I went to gas Station it took 10 $to replace the gas back to where I receive the van on. Had I not replace the 10 $and remove the small piece of wood and carpeting I was threatened to have to pay 100 $. I was appalled at the tone I was given being that I didn't even receive what I reserved. It was very unprofessional to give away the truck that I reserve to a person with the same last name without checking proper ID or driver's license. I've rented U-Haul trucks many times and never have I receive such unprofessionalism in this Reservation. I am not happy with the service at all.

Lanita L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne P. 
Évaluation :
5

The man was very nice,

karen F. 
Évaluation :
5

Get more trucks.

Missy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Turquoise C. 
Évaluation :
5

You need to update your computer. Poor girl took 35 minutes to check me out.

ambridge F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad Z. 
Évaluation :
5

It took about four different times and was not very efficient to check out the truck through the app

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patriciann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ambridge F. 
Évaluation :
2

Location seemed messy and disorganized. Attendant seemed preoccupied and was rushing me. Lock on driver-side vehicle door would not unlock as it should. Not a great experience.

eric P. 
Évaluation :
3

Convenient location truck could have been a lil cleaner inside but was okay for purpose.. the whole verification process with pickup took way to long i feel that should be done prior to pickup i was late starting to move so the guys i had helping werent happy but like i said it was convenient esp. With the location having limited Saturday hours.

Dawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda L. 
Évaluation :
4

Aucun

Samuel M. 
Évaluation :
5

The manager at pack & ship in Aliquippa is what all managers should aspire to be like

Barry F. 
Évaluation :
5

Couldn't be more pleased with Pack and Ship in Aliquippa, PA AJ was great! Merci!

Jennifer S. 
Évaluation :
3

truck was there but needed key from lock box but needed combination...called 4 times with in 1hr 25 min and put on hold and waited and waited finally chat talk and got code with in 10 min. should be better way to receive code and also customer service should'nt put you on hold and forget customer but suggest chat talk...you have to select better music when your on hold for 1hr 25 min

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tameka A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
4

Get the truck fixed it wouldn't start after putting gas in it my poor 80 year old grandmother had to walk from gas station to the return location pack n ship to tell them that the truck wouldn't start and was stuck at the gas station. And still got charged over 90 $. Really feel like she should have been accommodated or refunded something for the inconvenience.

esther C. 
Évaluation :
5

I really can't think of anything, the service is always excellent at this location and the staff is very professional. We will rent from them if we need to again in the future.

Frank S. 
Évaluation :
5

I like how the dolly was already secured inside along with the blankets. I would say adding some ratchet straps would be helpful.

CHRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandi B. 
Évaluation :
5

No improvement needed.

Toni C. 
Évaluation :
3

I needed truck for 30 hours wish you had 6 and 12 hour rates

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
4

Can't comment as we stopped the truck and trailer off on Sunday afternoon and put the keys in the slot.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
2

The woman at this location was extremely short with us and very rude. I had reserved the truck through the Beaver Valley Mall location at the beginning of the week for the following Saturday. The man had told me that the 15 ft trucks did not come with a ramp so I went with the 20 ft which he said did. But they weren't going to have that size truck and a day or two before pickup I would receive a call where to get that size truck. when my girlfriend and I arrived at Pack and Ship, the woman said we were in their computer for a 15 ft truck. I said I believed that to be wrong and then some confusion ensued. While my girlfriend and I tried to figure out what was going on, the woman started giving my girlfriend, then myself an outrageous attitude. I needed the truck that day so I played nice or I was about to tell her to go F herself and go find another location, or company all together. Other customers came in and experienced her attitude and were disgusted also. I plan on making it a point to discourage anyone I can from doing business with them and I hope Uhaul has better integrity than this person who represented them.

mark D. 
Évaluation :
5

The vehicle I drove was fine with the exception that the steering box was quite loose, more than an 1/8th of a turn required to steer the truck. The pickup and drop of facility was excellent.

Klaus P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann M. 
Évaluation :
3

I need someone to call me to discuss the horrible service I received by U Haul. 412-760-8519

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erik P. 
Évaluation :
5

Everything went fine. Come in sign for truck in about 10 minutes off and running.

Marva D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica L. 
Évaluation :
5

Thank you for contacting us to let us know the fishing net was left in the truck :)

Travis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

desiree V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cliff H. 
Évaluation :
5

Everything was great, my original location didn't have the truck I wanted so they passed me off to this other nearby site.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry F. 
Évaluation :
5

Staff is awesome went above and beyond to help. I forgot items in the uhaul when i dropped it off and the staff called me to pick up my personal items. THANK YOU!!!

Curtis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

melinda E. 
Évaluation :
5

The gentleman was courteous and friendly. He explained everything. He helped me out quickly. He was fantastic

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Non les évaluations ont été soumises pour cet établissement.

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