Le client n'a pas laissé de commentaire.
Charles Reed
Customer Reviews for Packaging Accessories Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Price and service were great
JOHNF PELOTTEWe could not find the contract for the rented blankets but he went ahead and took them and said he would make some calls and get it taken care of. He went above and beyond, was very helpful.
Keith FoleyQuicker process
Pearl LambringUHaul Customer service representatives did not consider my cargo rental to include the nearest or best rental for my need. I was provided the furthest and most expensive rental. When I did further research in finding a rental closer to my area I was told all available trucks had been rented only to see with my own eyes that they were parked in their facility available. I recommend using the closest facility for your moving needs. Being a valued customer has no truth towards being a client.
Reina VelazquezGreat service and timely response
reuben RiceBien
Amandeep JhandA week before the scheduled pickup I was informed that I might get a bigger truck than booked. I insisted that wouldn't work. the night before pick up the called to say I was getting the bigger truck. I stated that I would drive it to a place to get the smaller truck. they said they'd get back to me. They worked it out so that I got the 10 foot truck that I wanted. The truck I got had a speed suppressor that wouldn't allow it to go over 75mph. A good portion of my route was 80mph speed limit. The sensor kept indicating rr tire low pressure, which made seeing the speedometer impossible. I stopped 4 times to check, put air in the tire. One time it cost me $2.00.
SHARON LANDY-FAYADThe online return process is not fit for use. Would not accept my photo about 50 times and no option to do chat or get help. Very very poor design
JAMES KITTThe gentleman that I dealt with two times was rude and very argumentative with me. Provided vague responses and was overall not helpful.
CHARNA HENDERSONI have sent multiple messages on chat, through email, and phone calls to notify y'all that I DID NOT RECIEVE MY FURNITURE DOLLY and yet I am still being charged for it. What the fuck.
Monica MartinezGreat customer service and super convenient location could not ask for anything more.
JOHN ASCARIDISbigger sign outside for uhaul
Ashtin LoveThe staff were amazing, way better than any uhaul team I've dealt with in the past
SEAN GRAYNot happy that you charged me $5 fee for excess miles. I had reserved the truck at the Grapevine, TX location but was told at the last minute that they did not have the 10' truck. I was told to pick up the truck in Roanoke, 10 miles away from Grapevine. This is extremely petty and unfair. I'm very disappointed!
John McCannExcellent service à la clientèle
PABLO VERAnon
Patrick HoganCounter attendant (sorry I didn't get his name) was very friendly and helpful. Keep up the good work. Next time I need a truck rental I definitely will return.
Robert ArnoldExcellent service à la clientèle
Fred LommeMost helpful
Clyde LedgerwoodThis was a truly convenient and easy location. Everything went smoothly. The truck was ready and the gentleman who processed my order was so kind and helpful.
Daryl PerkinsWas very easy to do, Chris? was very friendly and knowledgeable. If I need to rent again, this will be where I go to first.
becky mitchellcustomer service at the location was excellent - professional but very friendly. Made the process super easy
RaeAnn Byrnesnone excellent!
David ElimelechEasy and priced right.
Joe SarvadiWe rented the van to take our $100 000 motorcycle to a show in Austin, Texas and the van performed as needed. Our only disappointment was the van's interior was very dirty. Last year I rented a van to take our bike to Chicago, which she didn't go, but this year I have strict orders. No dirty van rental. We live in Keller Texas.
Thomas MillerWipe down the interior and vacuum. This was a new van that had less than 1 000 miles on it, so we were happy with it and how it drove; however, some cleaning should have been done in between customers.
Jane CravensAll was good. The young man that assisted me was thorough in explanation of details and walking me they the process. It was pain free.
HYMAN STANSKYCalled uhaul costumer service because the mileage in and out was recorder wrong. Says we drove over 200 miles when there is no way we drove even over one hundred: our bill is twice as much as it should be. They connected me the the location that we rented from and they are saying it was recorded as is. I swear on my mother this so wrong and we are paying so much more for it. This is awful and so incredibly frustrating. I can't afford to spend an extra 100 dollars on something that was recorded wrong. Would love uhauls help because the location that we were referred to are being short and not helpful at all.
luke marinkovichGary made the experience easy. Very professional.
bill mcnabneyU-Haul website was down when I attempted to pickup my rental. This caused a delay of 4 hours and I had to reschedule my activities. Gary, at the pickup location, was courteous and apologetic and told me that U-Haul would credit me $50 on my invoice. However, that credit does not appear on the final invoice. I am very dissatisfied with U-Haul's website performance.
Chip MundyClean vans or ensure they are neat before renting out!
Patrick NwaforGreat service. Thanks!
Shivani ShahNothing it was all good!
phil knottThese people lie. Have a problem? Don't call because they will hang up on you. I advise you to never do business gete
Herb WebbGary is great. Always so helpful!
Buzzy KetchumLet customer know that there is a documented electrical problem with Ford vans. The doors sometimes automatically lock after the engine has been turned off. I was locked out of the van with the keys on the drivers seat and both bomb dogs locked inside. Had to call 24hour roadside assistance.
MAUREEN COOKEThe experience could not have gone more smoothly. Superb service!
DAVID DORRIESEasy and convenient!
Brent ParksGreat experience, would definitely recommend this location.
PRADEEP ADAPAAll went well!
David ClineGREAT SERVICE AT RENTAL LOCATION
ROBERT DETRICHLove the folks at packaging accessories. We rent from them frequently and are always treated with the utmost respect.
James Hinze JrFantastic experience! Quick, friendly and very reasonably priced.
Stefanie MaukerGary went above and beyond to help us out with our rental. Would highly recommend using this location!
Buzzy Ketchumstaff was very friendly and helpful
philip webbVery nice people.
Wanda Johnsonexcellent customer service!
susan joyceExceptional service.
Bob Dietrich