Nothing! PakRats Mail n More on Foothills Rd. Is by far one of the best customer friendly businesses I have experienced.
Dennis D.
Customer Reviews for Packrats Mail N More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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All very well
Cesar M.These ladies went over and beyond in customer service!!! This was a hard time for me and they were so kind and helpful!!!
Moriah D.Allow the use of Debit cards for vans/Pickup trucks, as you do for local box truck rentals, I would rent a van or pickup monthly for 1 to 2 days minimum, yet Uhaul refuses to be creative enough to figure a way to serve the poorman who could benefit from such a change in policy Dennis Durbin
Dennis D.New wiper blades
Timothy C.Duh, hose the road salt and dirt off the trailer before renting it to the next customer.
Art B.EVERYTHING DONE PROFESSIONALLY
Frankie H.Everything was excellent, great job you're doing
JOHN W.The equipment worked perfectly and customer service was excellent as always.
CARL V.Very efficient when we picked it up and dropped it off. I would highly recommend this location.
MARK F.Outside of trailer was very dirty.
GLENN L.Great location, lots of options and very friendly staff. Merci.
Brad S.The location did not explain the agreement or inform of us of the 24hr assistance.
Nicole B.They really need some training on how to talk to customers.
Todd P.Staff was pleasant and accommodating. They had the trailer I needed and helped hitch and in hitch. I will definitely come here again.
William B.Carry uhaul boxes
lynne C.I would plan on recommending this location to all my friends. The folks were extremely helpful and made my trip easy.
REID C.I had to detach the trailer from the tow vehicle because the employee could not do it.
Jack A.The after hours drop off feature is a sanity saver. My friend drove over 1200 miles to rescue me, by the time we got back cleaned out the car and delivered it to the mechanic it was late, getting up early for a drop off was not in the future so utilized this feature went home and slept for the first time in 3 Days. Blessed and greatfull!
sheila P.nothing everyone was very helpful no issues.
Ron L.Very dirty truck, tire air pressure low, driver door sounds like it's always open, very rough ride
LINDA N.Quick service, patient, and helpful. This is my 4th time using this location and I do recommend them to others.
Robert B.all went well.
Dewayne W.Nothing. It was excellent as is.
Christopher L.Nothing. Courteous and took time to completely check that all lights worked and explained all essential terms of agreement and available option to return equipment after closing hours.
LORETTA H.That was the first time I ever went to them and they were very professional and very nice I would definitely go again
Laura T.Not friendly! Equipment is dirty and lady it's pretty rude and rough
CIPRIANO S.Friendly & professional
Cassandra D.Lower prices
Stephen M.Keep up the good work!
Jesus R.Amazing women running this place. Very friendly
chris L.Packrats is one of those places that does a little of everything. They are kind of limited as to what they can do for Uhaul. The employees there are courteous and seem to know their stuff. I had a pleasant experience.
Jesse P.Great customer service!
Daniel N.Awesome customer service! Thanks for all the help
Daniel N.Great experience and great staff. Thank you
Larry L.When you rent a certain size of trailer you expect to pick up at the location you booked your reservation; not 120 miles away. Uhaul needs an competitor.
Lisa A.Nothing, great place, and friendly people!
Robert H.Everybody was very professional
Larry W.Staff very helpful and quick. When I got the trailer home: One tire looked low and I checked it was 28 psi and the others were 43. So I added air to the low one up to 43. Not sure what the recommended pressure is. Not clear on the trailer instructions or on the tires. Maybe have the recommended pressure on the trailer instruction sticker. All it said was to check the pressure on the tires. The tires only had the max pressure of 60 psi. I think that is too high for a cold tire.
Robert B.A rental tax of $44 was added to my invoice on a charge of $330, that's 13 %. Where in the world is there a tax that high? Was it sales tax plus hidden U-haul fees? There was no breakdown so it makes me wonder.
Jay W.I am sorry to say that I have never encountered a place as limited as this one. I drove a 40ft RV plus the dolly plus the Caravan and I was barely of the street and the traffic had to be stopped both ways so I could back out of it again after the dolly was dropped. It might be OK for smaller vehicles to maneuver in this tight spot. This comment is supposed to be on the other side of this page. .
Lieselotte R.For the age of the vehicle that I rented, it was well maintained and clean.
Steve E.My only complaint is that I had to drive from pack rats to FTS to pick up the 6x12 trailer and back to my home in the foothills which added an extra 30 miles round trip on my truck rental mileage. I shouldn't have to pay my truck rental mileage and fuel to pick up trailer. It cost me over an hour of my time as well which I except that. Also my truck rental was based on a 600 mile trip if I had gone over I would have had to pay. I should be refunded for the miles under 600 as well. My trip was 564 miles .
Chuck B.The good, packrats was very good. The Bad, the first place they told me to go did not have the equipment i had requested. had to go to a different location
Gary W.Outstanding customer service
Arthur L.