Évaluations des clients PAK Friends Corporation

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de PAK Friends Corporation

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BARRY S. le

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Service agent didn't listen to client .got the car wrong ,wouldn't release the trailer,I had to do a phone booking through another U Haul receptionist . Took so long (2 Hours ) that we had to book a hotel for the night as the business selling the Mustang had closed

Jaime T. le

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Le client n'a pas laissé de commentaire.

Shaquandra R. le

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Needs better internet service

sylvia e. le

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Le client n'a pas laissé de commentaire.

SHATEEKA E. le

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Le client n'a pas laissé de commentaire.

Julian C. le

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Le client n'a pas laissé de commentaire.

john j. le

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theres always room for improvement, but nothing jumps out at me

stephanie m. le

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Le client n'a pas laissé de commentaire.

Jeremy B. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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This location was very friendly and professional

Faye M. le

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I made reservations days before. I would recommend that when a truck is ordered at a specific location where my storage unit was, I don't have to drive to another location because my reserved truck was not available! This makes timing of a move and hired movers almost impossible! The customer ahead of me had the same issue! Not acceptable.

Evelyn M. le

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Le client n'a pas laissé de commentaire.

Katrese D. le

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Took a while to check in. There was not a dedicated rep. Truck did not have a ramp.

NICHOLAS W. le

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After failing to pick up my truck at the scheduled location, Uhaul sent me to this location. After arriving the clerk proceeded to further waste my time by stopping in the middle of my checkout process to check out people buying cigarettes, gum, and other gas station products. The guy at the convenience store couldn't help the fact that Uhaul rented my scheduled truck out from underneath me; but stopping my checkout to serve other customers just further wasted my limited time and was something that could have been helped.

Kimberly S. le

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Le client n'a pas laissé de commentaire.

velma g. le

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Make sure the right truck is available. Rep had hard time changing my info to another truck, due to reservation over phone. Customer service was excellent

John F. le

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Le client n'a pas laissé de commentaire.

Misty M. le

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The reps were kind. I ran into issues navigating based on the address provided to the extent of having to call the toll-free UHAUL number to get directions. Once I arrived, the transaction took 30+ mins due to a slow internet connection (told by apologetic rep), and then took more time since there is a wasp nest near the drop off key box (the rep got stung!!) I also believe the truck may need servicing due to poor gas mileage consumption. I'm only writing this review now since I had a diff rental recently from a diff location... When I returned my recent rental, I only spent $20 to replace fuel, I drove over 50+ miles this time, whereas my last rental was under 10miles and I spent $15 in fuel for such a short distance... With that being said based on my experiences driving for many years, this vehicle is a gas guzzler that may need servicing... Minor issues but still happy with Uhaul rentals!

Robert J. le

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We dropped off before the location opened and left the key in the drop box. We left the tank with 1/4 gas like we were told. We were charged for extra gas because they told us we didn’t leave it at 1/4 tank. We did....when we called, the employee was extremely rude!

Paul C. le

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Perfect

Lee H. le

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Le client n'a pas laissé de commentaire.

Randy B. le

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The transport that I was trying to get I couldn’t get to work the attendant was clueless I ended up having to go to another location miles away lost 4 hours and a half a day at work

Daniel H. le

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The pickup location was past sketchy. It was at an old run down gas station where drunk men play poker games at 10 am. Just a very strange first impression for a U-Haul pickup spot. The vehicle had cigarette ashes in the cup holders and the A/C didn’t seem to work properly, seems as if the air only comes out of the dash for defrost...and it was 90 degrees out today. All in all, everything worked out with the move and the truck did the job, just odd start for a U-Haul joint. I’ve had great experiences with the franchise in the past but this was not on par with the past experiences.

Antonio W. le

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Have more sizes to choose from

Sametria W. le

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Le client n'a pas laissé de commentaire.

Steve W. le

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Gentleman is very rude was not helpful at all would not recommend using this location also made me not want to use Uhaul at all ever again I've had such an experience at a U-Haul or any other rental company before the gentleman treated me like I was beneath him and also was very racist to me

Eisenhower B. le

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Le client n'a pas laissé de commentaire.

Lloyd L. le

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Nothing

James P. le

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I reserved 48 pads, and a hand truck at another location and this location had only 10 pads and no hand truck. I purchased two mattress bags and didn't get them. I assume they are at the Highway 5 location where I wanted to pick up the equipment. Plus, it was a half-hour drive to get there even though it was only 11 miles away. I like to get equipment nearer my home.

SHARLYN M. le

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The gas needs to be fair. There was way less than 1/4 tank when we got it and we had to put it to 1/4 when it was behind E when i got the truck.

ajyl p. le

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The address came up totally differnt from where i was assigned to pick up when i made the reservation on line a week before. Then i had to go to another location which eveb the gps couldnt find! Lost 2 hours of moving time trying to pick up the truck! I have rented from uhaul many times this was not pleasant.

gurjit b. le

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One of the earliest pick up times, picked up truck at 7am. Open 7 days.

Kimberly B. le

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The car needs to be clean.

Brooks G. le

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Make sure nobody ever rents from Gulf station at 3336 Bankhead Hwy. Lithia Springs, Ga. ever again!!!!. Inadequate personal and lack of knowledge about correct pick up of equipment and help doing so. Douglasville, Ga.exellent with drop off of equipment!!.

LOYD L. le

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Le client n'a pas laissé de commentaire.

WILLIAM K. le

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great place very helpful Thank You

ROLANDA B. le

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Clerk pulled a gun on my fiance, IN FRONT OF OUR 1 YEAR OLD SON, about him not having gas after WE PAID TO PUT GAS IN THE TRUCK... HE COULD NOT PRODUCE A RECEIPT AFTER HE TOLD US IT PUMPED BUT THEY RAN OUT.. THE COPS WERE CALLED, GOT AN INCIDENT REPORT. AND NOW I GET MY RECEIPT BACK AND IT SAYS I OWE THEM $65.00.

Nicolasa U. le

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Le client n'a pas laissé de commentaire.

SEANNITA G. le

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The clerk was very nice. But uhaul is not the the primary business therefore retail convenient store customers come first and the transaction took longer to conclude. This was unlike any uhaul experience that I have ever had. But customer Service was excellent.

Naya H. le

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First off the dip off location address is not tbe same as the ac9 drop off location. Second when we arrived to the drop off location there was no record with our uhaul to be received by the location tbus i spent 1 hour on the phone with customer service trying to figure out why. I was also charged 20 dollars in equipment that i did not ask for nor recived.

wesley w. le

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I was quoted one price, and then when I got the final bill, it had an extra 8.00 safe tow charge added, not sure why.

KENNETH N. le

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Le client n'a pas laissé de commentaire.

Esther P. le

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Make sure everyone working at the place is well trained on checking out equipment. The gentleman working didn't know how to process an order and had to call another employee/owner to come into the store to do it for him. The wait put me behind by a hour which cauded me to have to pay and extra fee for my movers. Highly disappointed.

Rebecca V. le

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Le client n'a pas laissé de commentaire.

Rebekah C. le

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We had a truely terrible experience: 1. I told the person that we would pick up the truck by 8:45 PM, but when my father in law arrived to pick it up, they had given it away. They then sent us on a wild goose chase to another place to get a truck. That took nearly two hours and the truck we received was damaged and needed an alignment so badly it was hard to keep on the road. 2. When we went to the return address given to us by Uhaul, it was not a drop off location. I verified that I had the correct address and then called customer service. After waiting on hold for 30 minutes I was told to leave the truck at a location, unlocked, with the key inside. We didn't feel comfortable doing that, so after driving around for 2 hours my husband returned home with the truck. 3. I tried to call customer service to resolve some of my issues and waited on hold for almost an hour total. I was hung up on 3 times and despite filing multiple complaints was never contacted. I did get one email from a lady apologizing that they had given our first truck away, and refunding $50, but when I asked her about all the other problems, she said that wasn't her department. I have yet to hear back from you Uhaul, but we will never use this company again. Their customer service is appalling.