Customer Reviews for Pak Mail 028
(U-Haul Neighborhood Dealer)

166 évaluations

2234 N Federal Hwy   Boca Raton, FL 33431
(Federal Hwy North Of Glades)

(561) 620-2535

Heures d’ouverture

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(561) 620-2535

2234 N Federal Hwy
Boca Raton, FL 33431
(Federal Hwy North Of Glades)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Truck was very dirty. There was no windshield wiper fluid and there was stuff left inside from previous customers

valeria g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELSSY S 
Évaluation :
5

The service was excellent. The staff was helpful and informative. 10/10 recommend to anyone looking to rent a Uhaul!

Paul G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P 
Évaluation :
1

Poor engagement with the client. Poor explanation about when to return the truck. Inadéquate customer service skills. I did not feel welcomed.

Grace M 
Évaluation :
5

No comments at the moment.

DENNIS C 
Évaluation :
2

Truck engine light and tire light was on and I was concerned about getting stranded but was on a time schedule. Trucks should be serviced before renting.

Bettina M 
Évaluation :
5

No comments at the moment.

DENNIS C 
Évaluation :
5

Very nice location and staff. Truck was in good condition and did a great job. The amount of things you have to fill out with the U-Haul Software both prior during and after the rental is a bit much. I understand the need for this information but it's a lot.

MICHAEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS C 
Évaluation :
5

Rented a Uhaul .......Karla and the others were above and beyond with their superior customer service. Highly recommend this convenient location. Friendly, knowledgeable, and helpful. Clean store and truck. Very impressed! Thank you all for assisting with my move. Superior crew!!

alicia B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary R 
Évaluation :
5

Have more cargo van available for rent.

Kristine S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S 
Évaluation :
3

The location was very easy to get to, and the staff was friendly and helpful, but I was supposed to be able to access my rental through the app but that was not working.

Esther G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SRIRAM S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kubilay y 
Évaluation :
5

U guys were very helpful and I am very happy

Christopher C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick K 
Évaluation :
5

Great and friendly staff

Jessie C 
Évaluation :
5

We were having issues with the online checkin and the person at the facility got us checked in quickly. Still have not received receipt online.

Kevin K 
Évaluation :
5

Nothing. I like the fact that this location in bilingual, English & Spanish. The service here is excellent.

R. J 
Évaluation :
5

Nothing to complain about the service.

Carla D 
Évaluation :
2

The interior of the truck was the dirtiest I've ever seen in a U-Haul rental and I've rented many, many times over the years. The inside cab seats were covered in tan dog hair; truly disgusting. I was given the truck with only a 1/4 tank of gas so the first thing I had to do was go put gas in it. I returned it with a 1/4 tank and then noticed $60 in fuel charges on my bill. The worst experience!

Regina A 
Évaluation :
5

A staff member (female) went above and beyond and took her time to extend my rental and to contact me. She seemed very sincere about

Danielle R 
Évaluation :
5

This PacMail service center staff, in north Boca Raton, could not have made this rental any easier. They were polite, neatly dressed, and spoke well. The van was in good and clean. Merci.

R. J 
Évaluation :
1

I was given a truck with air conditioning that didn’t work in FL and the truck did not have a full tank of gas.

David L 
Évaluation :
5

Nice people

torbino A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salomon M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G 
Évaluation :
3

24h share pick up issue. Waste 45mn on the phone to have resolution of the pb

Benoit O 
Évaluation :
5

great help from the man and lady at counter

francisco d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tereza O 
Évaluation :
5

No issues

GIL R 
Évaluation :
3

Good service, friendly agent

GARY H 
Évaluation :
5

Uhaul has been part of all my moves in life. Merci.

Mohammad A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R 
Évaluation :
5

Sanitize the vehicle Fill the gas tank

Michael B 
Évaluation :
4

Mobile locker combo disappears too quickly.

Alexander G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cleveland V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hal R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE K 
Évaluation :
5

Customer service was excellent

VITO P 
Évaluation :
2

I agree with the technology but personalized attention is very important for the benefit of the client. I rented a larger truck last weekend at the Boynton Beach, FL location and the customer service from the staff was awesome. In 10 minutes they gave me the truck and when I returned it I simply returned it to the parking lot and deposited the key in the drop off key box and went home. But this time I had to use my phone to rent a van. It took me 1 hour and 30 minutes to follow the amount of instructions and I even had to call costumer service for help. To return the equipment it took me 30 minutes sending photos and another questionnaire of 10 more minutes. Let me tell you, I will never want to have this nightmare ever again. I don't recommend this location and either renting a car by phone 

Juan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R 
Évaluation :
3

The check in process was less than stellar. I paid and did everything online, but then when the person that was driving the truck got there, they made him pay again with his stuff, even though my reservation and card was already in the system, listing him as the driver. It was really annoying.

Robert R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A 
Évaluation :
5

Easy to rent. Did not realize it could all be done online, maybe make it clearer to do online to make pick up easier. Return online was FAST and EASY.

Joy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V 
Évaluation :
5

Everyone at this location was excellent! From the first contact, they were efficient and thorough. It was an absolute pleasure doing business with this team.

Margaret E 
Évaluation :
5

Nothing.

Fredric L 
Évaluation :
5

U-Haul was really nice. My movers were a no show and you did what you could to accommodate me. I was stuck with a truck and no movers so it helped. I am disabled and needed help. Returning the U-Haul was annoying because the online checkout had an issue with mileage. Maybe it was a glitch, I don't know. I had to repark the vehicle and pick it up at the location before getting the new movers. I'm sure the checkout experience was more harrowing after the whole moving help fiasco. Still, It should have been easier to drop it off. Luckily, the location was open, even though they were very busy.

Princess D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC P 
Évaluation :
1

I'm overcharged for the miles. I originally paid for 20 miles and then I did another 21 miles but I was charged for another 60 miles.

ALBERT A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin k 
Évaluation :
4

The photos in my app did not seem accurate to actual truck when picked up . I was using the smart phone pick up . I felt the pictures givin of the truck weren't completely accurate as it seemed to be taken else where and not the pick up location . Damage/ scratches to the truck can happen between the locations . . Overall truck conditions and the service were great .

francesco s 
Évaluation :
5

Very nice experience

DAVID A 
Évaluation :
5

Yes I would definitely refer this location. HOWEVER I WOULD NOT UNDER ANY CIRCUMSTANCES REFER THE UHAUL AT BRINKS AUTO ADDRESS AT 101 NW 3rd St, Boca Raton, FL 33432. I reserved a truck from them to pick up Saturday at noon. When I arrived they are NOT EVEN OPEN ON SATURDAYS. The lady next to them says it happens all the time. THEY SHOULD BE REMOVED FROM UHAUL partners, as they are give UHAUL a bad name. Also I was assured I would be receiving a $50 credit back to my credit card, due to this major issue, as I had hired moving men, BUT did NOT HAVE A TRUCK!!. You can refund me my entire cost of $134, instead of just $50, that is what you can do for ME as your current customer!!!

Dee O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED R 
Évaluation :
5

Took very long for approval

Binu M 
Évaluation :
3

was not aware of mileage charge in addition to $19,99 charge, should have not used uhaul in retrospect

James M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose d 
Évaluation :
5

Staff was really nice, the process was very easy!

Gloria L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colven C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiersten F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin M 
Évaluation :
5

Awesome customer service! Super friendly and helpful

Nicole P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paige t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katia C 
Évaluation :
5

Excellent service à la clientèle

Gregory C 
Évaluation :
4

No issues with the location, however the associate set me up to drop off my truck at a location that no longer existed. I also got an inflated rate due to numerous other issues I faced trying to do my reservation both through the online tool, speaking to representatives over the phone and then the associate in person.

Jason B 
Évaluation :
2

No air-conditioning and engine light came on.

Jeanne M 
Évaluation :
5

Very fast and easy.

Evan L 
Évaluation :
5

I'm a repeating client and am very happy with the service I have received.

Almir G 
Évaluation :
5

I would have preferred to have the equipment available at the location I designated in my reservation request - not one 5 miles away.

DOUGLAS P 
Évaluation :
3

Customer service average. Rep distracted and stiff. Not very cheerful. Sorry but next time I would go to another location

Abdel A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P 
Évaluation :
1

Charged my credit card 3 times for one 5 mike trip - Overcharged for days ., and for mats I never used U haul Advertise 99c per mile and charge me 1,19 - saying it’s satirday rate ?? Truck old scratched and dirty.

Carol P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN T 
Évaluation :
5

This location was very fast and friendly to work with. I would definitely recommend this location for providing smooth and outstanding service. Thanks for the help.

Jeremy V 
Évaluation :
5

Little bit busy. More staff would be helpful

Laura W 
Évaluation :
3

Increase number of vehicles.

Elier C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magda n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans K 
Évaluation :
5

Thank You!!

Debora D 
Non les évaluations ont été soumises pour cet établissement.

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